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All 2 Chester hotels

The Grande Hotel At Mountaineer

Route 2, Chester, WV 26034
Hotel amenities
The Grande Hotel At Mountaineer
Ranked #1 of 2 hotels in Chester
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66 people have reviewed this hotel

Traveler rating
    11
    30
    15
    6
    4
See reviews for
5
30
4
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Ohio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We are from the Akron-Canton area and do have several casino/racino's closer to home we could frequent, and have been to them all. But we just don't like any including Wheeling Island which is about the same distance for us to travel, better than Mountaineer. The rooms are always clean, the food is always very good, including the $3.00 lobster... More

Was this review helpful? Yes
Louisville, Ohio
1 review
2 of 5 stars Reviewed 1 week ago

This was my second time at the casino, first time staying and the finances stayed multiple times. Very disappointed, from the rooms rates not what they were listed online to the smoke filled non-smoking room to the cold breakfast the next morning. $189 for a room, in the "old part, that was a dump especially when advertised for $125 on... More

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post. We certainly appreciate your feedback. The rates that are on line are the rates that are offered at the hotel. If there are any specials or packages, they are also listed and confirmed at the time of booking. If you were dissatisfied with the accommodations, did you notify the front desk? We... More

Travelers are raving about these Chester hotels

Alliance, Ohio
1 review
3 of 5 stars Reviewed 3 weeks ago

I have stayed here many times. I have gotten non smoking rooms. I always smell smoke in my room. It even comes in from outside. Ever hall is smoke smelling. You need a whole floor of non smoking. The rooms are staggered and it goes into all the rooms. I have asthma attacks everytime I am there. It stinks because... More

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

We certainly appreciate you taking the time to post. We do have both smoking and non-smoking floors in the hotel tower. The lodge it is a little more difficult as there are only two true levels to that building. We are starting hotel renovations next month and will be reevaluating the number of smoking versus non-smoking rooms so that it... More

Aliquippa, Pennsylvania
1 review
5 of 5 stars Reviewed March 8, 2014

Would appreciate a pet friendly room, would come a lot more often if that was possible. People are a lot messier than a small well behaved dog. Most casino's make it possible. \We love staying there in the suites, and no one would even know that my pet would be there. Have been there many times and heard my share... More

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. We certainly appreciate your feedback. Unfortuantely, we are not a pet friendly hotel. As a pet owner myself, I can certainly sympathize with you. However, we also have many of our guests who are allergic and have to be sympathetic to them as well. Again, thank you... More

home
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 4, 2014

We staying in the newer area of the resort, on the six floor. We were warned about the smoke smell ahead of time. The room we stayed in was non-smoking, but the hallways did have a smoke smell. The room was much larger than anticipated. It was plainly decorated, but who needs glamour when you're there to gamble? We stayed... More

Was this review helpful? Yes 3
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post a review. We certainly appreciate the feedback. We are planning to begin our hotel renovations in the second quarter of this year. We will be replacing furniture, mattresses, carpet, etc. Although we do not accept AAA discounts, we do offer special rates and packages throuought the year based on hotel availability. Thank... More

Cleveland, Ohio
Top Contributor
110 reviews 110 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 20, 2013

We like The Hotel. This wasn't our first stay. I have written other reviews. We like it and will stay here again. We had a room 2 doors from the elevator and on the 6th floor. Once in a while you hear people but that didn't bother us.

Was this review helpful? Yes 3
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post a review. We certainly appreciate it. We are planning our hotel room renovation for early next year so things will get even better. We look forward to seeing you again soon. Thanks again for the post. More

ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 12, 2013

My husband and I used our free night stay. It was our first time staying in the hotel. We had a king room/smoking. I was pleasantly surprised at how nice and clean the room was. And the bed was probably the most comfortable hotel bed I ever slept in. We're thinking of spending our 25th wedding anniversary there in December!

Was this review helpful? Yes 3
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. I will pass the positive comments on to our hotel housekeeping manager as well so that she can share them with her staff. Hopefully, you will come back and spend your anniversary with us. We look forward to seeing you then. More

Barberton, Ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2013

I absolutely LOVE this place! It does smell like smoke on busier evenings but I am a smoker so it doesn't bother me at all, as a matter of fact, we travel here just because we can smoke without having to leave the machines! I love the rooms in the tower--I recommend a non smoking room just because I do... More

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Michelle, Thanks for taking the time to post a review. I am happy to hear that you had a good time and we look forward to seeing you again soon. As for your question about the mattresses, we have two different brands here so it depends on the room you were in. In the tower, if you were on the... More

Poland, Ohio
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2013

Came home today after my one night free stay. Some of the reviews complain about housekeeping and terrible smoke. I thought for sure that was going to be an issue for me, my suitcase resembled Molly Maid equipment bag, instead of a gambler! My room was on the first floor near the resturant , only room they had was smoking.... More

Was this review helpful? Yes 4
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Patty, Thank you for taking the time to write a review. We apreciate the feedback. I will pass on your comments regarding the housekeeping department to our housekeeping manager. I also wanted to let you know that we are planning to begin hotel room renovations later this year. Congratulations as well on going home a winner. We look forward to... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 5, 2013 via mobile

The room was nice. Make sure you book your stay in the tower if you want internet. The lodge is very dated and somewhat dirty. The indoor pool needs better ventilation the fumes from chlorine burn your eyes just sitting by it. The water you would think would be clean first thing in the morning but it wasn't. Bugs floating... More

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Dave, Thank you for taking the time to post. We appreciate the feedback. We are working toward Wi-Fi being available throughout the casino, including the lodge. We are also planning to begin hotel room renovations later this year. I will pass along your comments regarding the indoor pool to our maintenance team. Thanks again for the post. More

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Additional Information about The Grande Hotel At Mountaineer

Address: Route 2, Chester, WV 26034
Location: United States > West Virginia > Chester
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Chester
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The upscale, five-story tower adds 258 rooms, including 20 suites, to Mountaineer's 101-room wing. Check In: 4:00 pm Check Out: 11:00 am ... more   less 

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