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The Grande Hotel At Mountaineer

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Route 2, Chester, WV 26034
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The Grande Hotel At Mountaineer
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98 reviews from our community

Traveler rating
    27
    36
    20
    9
    6
See reviews for
11
43
5
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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    (22)
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    (27)
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Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed at the tower on 03/20/15. The room for the most part was nice. But the shower was not working right. The water control was very loose and would not hold the temperature that I wanted. There was stains on the blanket that was on top of my bed. I took it off the bed on placed ot on the... More 

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Stow, Ohio
1 review
2 of 5 stars Reviewed 3 days ago NEW

Wife and I stayed at the Lodge on 3/21/15. Rooms are small and in need of upgrades but the really bad part of the room was the bed. This had to be the worst bed I have ever slept (tried to sleep) on! Plain old awful lumpy uncomfortable bed. I will not be staying in the Lodge again until upgrades... More 

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Travelers are raving about these Chester hotels

Lovetovacat
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a great time. We wanted to get away for the weekend - the mountaineer is close to home and we enjoy gambling. We only wish the weather was better to golf and be outside. The casino is big and roomy, you don't feel too close together. We wish there was no smoking. Our room was in the tower... More 

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thanks for taking the time to post and for the review. I will pass along your comments regarding the tables to our Director of Table Games. I will also pass along your kind words about Bryce (we think he is great too). Again, thanks for the review. We hope to see you again soon. More 

Aurora, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The room was clean and the bed was great, it looks like the new owners are putting some money into the place, and if you sign up for there casino card the hotel stay cost nothing the food at the hotel and casino is also very inexpensive.

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Tom, Thanks for taking the time to post and for the positive review. We certainly appreciate your feedback. We are happy that you like the changes that we have made. We continue to try to update our facility for our guests and have more plans for the future. Now that you are a member of the player's club, keep your... More 

Cleveland, Ohio
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

The newer hotel rooms in the tower are pretty decent. The shower was good and the bed was comfortable. I am a smoker but I do not like 500 people smoking at the same time. Its cool here because some of the table games are $5 instead of 15 or 20 like other places. The food in the sports bar... More 

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Tom, Thank you for taking the time to post a review. We appreciate your feedback and will use it to improve the overall experience for our guests at Mountaineer. I will make sure that I pass along the positive comments regarding the hotel rooms as well as your comments on the Gatsby and Mahogany bar. Thank you again for posting. More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

We went into the mahogany for the first time. Very limited menu. But that was not the real issue. The food is actually prepared in another kitchen which is across the entire lobby floor and into another restaurant. We waited 50 mi utes.The server was frazzled and avoiding us. She finally stomped across the lobby floor and came back rolling... More 

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James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Sherry, We certainly appreciate you taking the time to post and for the feedback. We will use the information that you provided to improve the overall experience for our guests at Mountaineer. I will make sure that I forward a copy of the review to our food and beverage team. We normally receive high praise from the Mahogany even with... More 

Ohio City, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went down in march for my birthday. Requested room overlooking race track done,requested more coffee,done,requested wine glasses for guest,done. Very accommodating,rooms great,pool,jacuzzi,ponies,slots, soo much fun

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Marlane, Thank you for taking the time to post and for the positive review. And Happy Birthday! We certainly appreciate the feedback and we look forward to seeing you again soon. More 

Tallmadge, Ohio
2 reviews
2 of 5 stars Reviewed 3 weeks ago

As I was checking in, I was told I was at the older hotel (the lodge). I was told that they started renovations over there like they did at the hotel in the summer to update the place. I was excited to go to my room until I got there. I was expecting a update but there was just new... More 

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Dan, Thank you fro taking the time to post. We appreciate the feedback. The lodge renovations are not complete. However, we wanted to make sure that we put them back into service since we have been so busy. There are plans to replace the mattresses, update the curtains and the bedding in the future. We are also improving the lighting... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

This place is awesome not the best location away from everything but on the Ohio River so easy access across the bridge from southern Ohio. Enjoy my time here good comps and pleasant people.slots can be tight but its all potluck anyway !

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Sue, Thanks for taking the time to post and for the positive review. We are happy that you enjoyed your visit and we look forward to seeing you again soon. More 

Warren, Ohio, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We went to the Casino to celebrate my husband's birthday. We stayed in the older part of the hotel. our room was clean but the toilet did not fill up with water in a timely manner thus did not flush properly. the toilet was annoying but overall the hotel portion was nice. Included in the room reservation were $10 breakfast... More 

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Joanne, Thank you for taking the time to post. We appreciate the feedback and will your the information you provided to improve the overall experience for our guests at Mountaineer. Happy that you enjoyed the getaway package. I will make sure that our maintenance team checks the room and make sure that everything is working as it should. I will... More 

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