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All 2 Chester hotels

The Grande Hotel At Mountaineer

Route 2, Chester, WV 26034
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The Grande Hotel At Mountaineer
Ranked #1 of 2 hotels in Chester
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68 people have reviewed this hotel

Traveler rating
    12
    31
    15
    6
    4
See reviews for
6
31
4
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Strongsville, Ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Moutaineer Hotel in one of the tower rooms. Our stay was very pleasant. The room was very clean and the king size bed was comfortable. The gaming floor had a lot of fun games. We ate in just about all the restaurants there and were very happy with the food and service. The pool was a... More

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Ginger, We appreciate you taking the time to write a review and for the kind words about our facility. We are in the middle of our hotel room renovations and are happy you like the improvements. I will pass along your comments regarding the rest of the facility to the managers of those departments. Thanks again for the feedback and... More

Ohio City, Ohio
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Have stayed many many times.in the fall and winter we like the tower rooms,always clean,but bring own pillows,theirs are lumpy.in the summer we like the lodge rms,which are smaller,not as nice,and no fridge,they need revamped.Any way,last week visit at lodge,so we could be close to pool,the gatsby forgot to shut music off at 9pm.i called front desk, 12:30am. 2am and... More

Was this review helpful? Yes 1
Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 15, 2014

We are from the Akron-Canton area and do have several casino/racino's closer to home we could frequent, and have been to them all. But we just don't like any including Wheeling Island which is about the same distance for us to travel, better than Mountaineer. The rooms are always clean, the food is always very good, including the $3.00 lobster... More

Was this review helpful? Yes 4
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post. We certainly appreciate the feedback. I will make sure that I forward this to the department managers so they can share your comments with the staff. Room renovations are underway here and the tower rooms should be finished by mid August and then the lodge rooms will get a makeover as well.... More

Louisville, Ohio
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 7, 2014

This was my second time at the casino, first time staying and the finances stayed multiple times. Very disappointed, from the rooms rates not what they were listed online to the smoke filled non-smoking room to the cold breakfast the next morning. $189 for a room, in the "old part, that was a dump especially when advertised for $125 on... More

Was this review helpful? Yes 5
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post. We certainly appreciate your feedback. The rates that are on line are the rates that are offered at the hotel. If there are any specials or packages, they are also listed and confirmed at the time of booking. If you were dissatisfied with the accommodations, did you notify the front desk? We... More

Alliance, Ohio
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 26, 2014

I have stayed here many times. I have gotten non smoking rooms. I always smell smoke in my room. It even comes in from outside. Ever hall is smoke smelling. You need a whole floor of non smoking. The rooms are staggered and it goes into all the rooms. I have asthma attacks everytime I am there. It stinks because... More

Was this review helpful? Yes 2
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

We certainly appreciate you taking the time to post. We do have both smoking and non-smoking floors in the hotel tower. The lodge it is a little more difficult as there are only two true levels to that building. We are starting hotel renovations next month and will be reevaluating the number of smoking versus non-smoking rooms so that it... More

Aliquippa, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2014

Would appreciate a pet friendly room, would come a lot more often if that was possible. People are a lot messier than a small well behaved dog. Most casino's make it possible. \We love staying there in the suites, and no one would even know that my pet would be there. Have been there many times and heard my share... More

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. We certainly appreciate your feedback. Unfortuantely, we are not a pet friendly hotel. As a pet owner myself, I can certainly sympathize with you. However, we also have many of our guests who are allergic and have to be sympathetic to them as well. Again, thank you... More

home
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 4, 2014

We staying in the newer area of the resort, on the six floor. We were warned about the smoke smell ahead of time. The room we stayed in was non-smoking, but the hallways did have a smoke smell. The room was much larger than anticipated. It was plainly decorated, but who needs glamour when you're there to gamble? We stayed... More

Was this review helpful? Yes 5
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post a review. We certainly appreciate the feedback. We are planning to begin our hotel renovations in the second quarter of this year. We will be replacing furniture, mattresses, carpet, etc. Although we do not accept AAA discounts, we do offer special rates and packages throuought the year based on hotel availability. Thank... More

Cleveland, Ohio
Top Contributor
126 reviews 126 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 20, 2013

We like The Hotel. This wasn't our first stay. I have written other reviews. We like it and will stay here again. We had a room 2 doors from the elevator and on the 6th floor. Once in a while you hear people but that didn't bother us.

Was this review helpful? Yes 4
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post a review. We certainly appreciate it. We are planning our hotel room renovation for early next year so things will get even better. We look forward to seeing you again soon. Thanks again for the post. More

ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 12, 2013

My husband and I used our free night stay. It was our first time staying in the hotel. We had a king room/smoking. I was pleasantly surprised at how nice and clean the room was. And the bed was probably the most comfortable hotel bed I ever slept in. We're thinking of spending our 25th wedding anniversary there in December!

Was this review helpful? Yes 4
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. I will pass the positive comments on to our hotel housekeeping manager as well so that she can share them with her staff. Hopefully, you will come back and spend your anniversary with us. We look forward to seeing you then. More

Barberton, Ohio, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2013

I absolutely LOVE this place! It does smell like smoke on busier evenings but I am a smoker so it doesn't bother me at all, as a matter of fact, we travel here just because we can smoke without having to leave the machines! I love the rooms in the tower--I recommend a non smoking room just because I do... More

Was this review helpful? Yes 4
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Michelle, Thanks for taking the time to post a review. I am happy to hear that you had a good time and we look forward to seeing you again soon. As for your question about the mattresses, we have two different brands here so it depends on the room you were in. In the tower, if you were on the... More

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Additional Information about The Grande Hotel At Mountaineer

Address: Route 2, Chester, WV 26034
Location: United States > West Virginia > Chester
Price Range (Based on Average Rates): $

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Official Description (provided by the hotel)
The upscale, five-story tower adds 258 rooms, including 20 suites, to Mountaineer's 101-room wing. Check In: 4:00 pm Check Out: 11:00 am ... more   less 
Number of rooms
354

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