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All 2 Chester hotels

The Grande Hotel At Mountaineer

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Route 2, Chester, WV 26034
Hotel amenities
The Grande Hotel At Mountaineer
Ranked #1 of 2 Hotels in Chester
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83 reviews from our community

Traveler rating
    20
    34
    16
    7
    6
See reviews for
7
38
5
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ohio City, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have been many times,but,the latest was thanksgiving evening with friends. We got 2 rooms. The rooms have been COMPLETELY redone,and are really lovely. The new beds are comfy,all new furniture,carpet drapes,and bathrm. It was just a nice warm cozy feel. Will be back down end of February.

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Marlane, Thank you for the positive review. We were happy to hear that you enjoyed your stay and that you like the new rooms. We have started the renovations to the rooms in the lodge and the process will continue into next year. Thank you again for taking the time to post. We hope to see again soon. More 

Pittsburgh
Contributor
20 reviews 20 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 29, 2014

I stayed here one night to meet up with my cousin whose golf club was having an event here. Our room was very nice. It seemed to have been recently remodeled, was clean, pretty, and didn't smell of smoke. We didn't use the pool areas, but they were very clean and inviting. We ate breakfast here at last year's event... More 

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Patricia, Thank you for taking the time to post and for the positive review. We did recently finish remodeling the rooms in the hotel tower and have started the rooms in the lodge section as well. Happy to hear that you liked how they turned out. We are a smoking friendly casino but do have a non-smoking section for those... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014 via mobile

About every 6 months my husband and I go away for a night here and I use my coupons for a $39 weeknight. The updated rooms are amazing. Very modern and clean. I love the down feather comforters on the beds. And for $39 with the coupon its extremely well worth it. Plus we are only 35 mins from home.... More 

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. We are happy that you enjoyed our new rooms. We are proud of them too. We look forward to seeing you again soon. More 

Boardman, Ohio
Contributor
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 13, 2014

This was our fifth year going to the Grande Hotel to celebrate our anniversary. We stay at the tower side of the hotel and have always had a clean comfortable room. We're not big spenders when it comes to gambling. Penny slots are our limit. But, we do enjoy the OTB part of the casino and after a few hours,... More 

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

We appreciate you taking the time to post and for the positive review. We recently completed the renovations of the tower rooms and have begun the lodge rooms as well. We are happy that you enjoyed your visit and had a happy anniversary. We look forward to seeing you again soon. More 

Eastlake
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 18, 2014

I hadn't been to mountaineer in a while, so when I was offered a comped room, I decided to go with my sister for an overnight trip. I was disappointed to get a lodge room instead of the Grande because the last time my husband and I and another couple stayed there, it was pretty dismal. This was even before... More 

Was this review helpful? Yes 3
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post. We appreciate the feedback and will use the information that you provided to improve the overall experience for our guests at Mountaineer. We finished the rooms in the tower last month and will be starting the lodge later this month. The armoires will be replaced with TV cabinets and new HD flat... More 

Travelers are raving about these Chester hotels

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 17, 2014

If you want to stay in the tower hotel book ahead of time. Call day of all they had left was a smoking room. Room it self was very clean. Looks like they updated the rooms they looked great. To me it's a big improvement based on what the rooms locked like. But an update bed would have been nice.... More 

Was this review helpful? Yes 2
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. We appreciate the feedback. We finished the rooms in the hotel tower and will starting the rooms in the lodge later this month. The mattresses were replaced in the tower during the renovation process to Sealy Posturepedic mattresses. I will pass along your comments regarding the food... More 

Louisville, Ohio, United States
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 12, 2014

What a nice surprise when we spent the night and the rooms are all remodeled . Bright and clean. So nice! Hope they re-do the rooms in the Lodge the beds are bad and it is not nice at all kind of dirty and dark.

Was this review helpful? Yes 1
James S, director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. We are happy that you enjoyed the new rooms. We are planning to start the lodge room renovation later this month. Thanks again for the positive review. We look forward to seeing you again soon. More 

Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 11, 2014

Stayed at mountaineer over night and stayed in the lodge. This room was horrible. You would think that all the money the are raking in since they aren't paying any money on the slots, maybe they would use that money and do a few updates. The room smelled horrible almost like a musty basement. We both woke up with headaches... More 

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

I appreciate you taking the time to post a review. We have completed our hotel room renovations for the tower rooms and will be starting the lodge rooms later this month. If you are ever dissatisfied with the condition of the room, please let us know immediately and we will send housekeeping to address it. If we are unable to... More 

ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 9, 2014

We stayed in the newer part of the Hotel room was nice, clean was a smoking room and it did not smell like it. I used the outside pool it was nice and clean, waitress around quite often. when we checked in the girl at the desk was not the friendliest person, she was the only staff member that I... More 

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. I will pass along your comments regarding the front desk clerk to our front office manager so that she can go over them with her staff. I was happy to hear that you enjoyed your room and the food outlets. Thanks again for the review and we... More 

Pittsburgh, PA USA
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 4, 2014

This is a very nice hotel with great staff. Our room was clean, comfortable and spacious. The food in the sports bar is very good. The breakfast in the Gatsby at 9:00 AM was cold and tasted as though it had been cooked the night before. The buffet was probably a 0 on a scale of 1 to 10. The... More 

Was this review helpful? Yes 3
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

We appreciate the time you took to post a review and for the feedback. I certainly appreciate the kind words about the hotel and the staff. As for the restaurants, I have forwarded your comments to our Director of Food and Beverage so he can address it directly with his staff. We value your opinion and will use the information... More 

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Additional Information about The Grande Hotel At Mountaineer

Address: Route 2, Chester, WV 26034
Location: United States > West Virginia > Chester
Price Range (Based on Average Rates): $
Number of rooms: 354

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