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The Grande Hotel At Mountaineer

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Route 2, Chester, WV 26034
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The Grande Hotel At Mountaineer
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133 Reviews from our TripAdvisor Community

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North Canton, Ohio
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed yesterday NEW

First trip to Mountaineer and so glad we stayed at the hotel so we could really enjoy the stay. The rooms are very nice! Very large and the beds are comfortable. Its nice to have the refrigerator in the room as well.

Helpful?
Thank dgolden0905
Warren, Ohio
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Loved staying in the Hotel. The front desk ladies have always been very friendly and helpful. Clean and Quite! :) We had great Big portion breakfast at The Gatsby. Will return again. Next time we might go into the indoor pool, if we take time away from Gambling! :D

Helpful?
Thank Betsy811407
Parkersburg, West Virginia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 1, 2016

We love the Mountaineer. It isn't vegas but has plenty of table games and slots. Horse racing is great also. Hotel is clean and comfortable and plenty of places to eat. Outdoor pool in summer is great, and indoor pool and hot tub is nice also. Try to go as often as we can. Fiesta outlet close by. Lots of... More 

Helpful?
Thank debshears
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

We certainly appreciate you taking the time to post and for the positive review. We agree that there is plenty to see and do here at Mountaineer. Not only do we have a variety of food choices from our café to our steakhouse but we also offer a spa, golf course, horse racing, indoor and outdoor pools. Check back with... More 

Pittsburgh, Pennsylvania
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 15, 2015

While Mountaineer Casino Hotel certainly doesn't match Caesers in Las Vegas, it is way cheaper and has all the basic amenities you could want including the price. It is contemporary, clean and quite a relaxing place before or after you do some gaming at the Casino. I was pleasantly surprised at the quality and ambiance of this Casino hotel allowing... More 

Helpful?
Thank rudolferik
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. We appreciate the feedback and will use the information provided to improve the overall experience for our guests at Mountaineer. I will pass along your comments regarding the buffet to our food & beverage team. We were happy to hear that you enjoyed your stay with us... More 

Wooster, Ohio
Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 12, 2015 via mobile

Nice clean rooms. Decently furnished. Was no toothpaste in room. Kinda used to that. Smelled nice. Received 2/free breakfast coupons. All the hot water you need to. That's a plus. Could have used a view. Just looked out to roofing.

Helpful?
Thank splpizzaguy
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you fro taking the time to post a review. We appreciate the feedback. We do not supply toothpaste in the rooms but do have it available along with razors, combs, etc. if you forget to bring it with you, Just call the operator and we will have it brough to your room. Again, thanks for the review. More 

Old Town, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 22, 2015

We stayed in the towers at the Mountaineer several times recently. The rooms are spotless, bright, an the beds are snuggly comfortable. The staff is very accomidating and cheerful. We had plans on our Thanksgiving week at the Omi Hotel in P.A., but decided to make a change this year and book with Mountaineer for this week. Excited to of... More 

Helpful?
Thank Dxi_livin
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you again for posting a review. We are happy to hear that you enjoy your visits with us and even happier to be your home away from home. We look forward to seeing you again soon! Thank you again for taking the time to post. More 

North America
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 31, 2015 via mobile

We stayed in the tower on the 2nd floor. The rooms were spotless except for what I am hoping was a smidge of chocolate on the comforter. The bathroom was super clean. I loved the bathroom counter. Has a mini fridge but found it odd there was no coffeemaker in the room. It was so quiet, it was wonderful! Planning... More 

Helpful?
Thank lynnesyn
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for the feedback and for the positive review. We are happy that you enjoyed your visit with us. We did remove the coffee makers from the rooms. However, we received countless comments from our guests and as a result have put them back in. We are sorry for any inconvenience that this may have caused. Again, thanks for... More 

Cleveland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 28, 2015

recently revisited this hotel as part of a gambling adventure. booked a room and discovered they eliminated coffee serve in the room no reason to pay for room service coffee, but, I like to make some coffee in the a.m. without having to get dressed and go to the restaurant. til they change, won't return.

Helpful?
1 Thank michaelsK1515AI
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post a review. Like you, many of our guests voiced their disappointment when we removed the coffee makers. Well, we listened and have since put them back into the rooms. We certainly apologize for any inconvenience that this may have caused and hope that we will see you again in the future. Again,... More 

Boardman, Ohio
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed October 27, 2015

I stayed at the Grande Hotel recently and enjoyed my time there. My room was ready when I arrived. The service at the hotel was great. I just wish I could stay at this hotel more than once a year. Will be back in 2016

Helpful?
Thank dudec
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post a review. We appreciate the feedback. We began the remodel of the rooms in the lodge and expect that to continue over the coming months. We will be replacing carpet, mattresses, paint and will also be replacing hallway carpet and wall vinyl as well. Hopefully, we will see you again before 2016... More 

Huntington, West Virginia
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed October 19, 2015

We stayed one night at The Grande Hotel as part of a gift certificate to the Mountaineer Racetrack and Casino. Our room was on the 6th floor, overlooking the parking lot and the horse racetrack in the distance. It was clean, decorated with a modern flair, and comfortable. The bathroom was on the smaller size but clean and adequately supplied... More 

Helpful?
Thank Psi1497
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the review. We appreciate the feedback and will use the information that you provided to improve the overall experience for our guests at Mountaineer. We are in the process of putting all of the menus, including the room service menu on the televisions so it is easier and more convenient... More 

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