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The Grande Hotel At Mountaineer

Hotel website
Route 2, Chester, WV 26034
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The Grande Hotel At Mountaineer
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116 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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    (28)
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    (39)
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Macedonia, Ohio
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

We asked for a non-smoking room and the room we got was a non-smoking room, but it, and the whole floor, had previously been used by smokers, and it REEKED of smoke. t 12:30 in the morning, I had to call the front desk and get a new room. It was making me sick. So if you go there..and I... More 

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Janet, Thank you for taking the time to post a review. We appreciate the feedback. We completely deep cleaned all of our previously smoking rooms (6th floor in the hotel tower) in preparation for the clean air act taking effect on July 1. We shampooed the carpets, washed the walls, laundered all the curtains, spreads, etc. However, based on your... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a resort casino. If you plan on vacationing here. This is all you will be doing as there is nothing else in the whole town to entertain you. It is the only place to stay overnight unless you are willing to drive 30 minutes.

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Aimee, Thank you for taking the time to post a review. We always welcome guests feedback and have numerous improvements based on the feedback that our visitors provide us. We are more remote than other casino locations but we do offer more amenities than many of them as well including the hotel, food & beverage outlets including our steakhouse, golf... More 

Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here in a two queen tower room on a free night promotion. This was our first visit. Check-in was easy and we appreciated receiving the flyer with the restaurant information on it so we knew the hours during our visit. The room was spacious with adequate room between the beds and between the beds and... More 

Was this review helpful? Yes 3
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

J G, Thank you for taking the time to post and for the positive review. We are happy that you enjoyed your visit. The indoor pool will be finished by August 15. We have to schedule necessary repairs during the summer when we have the other two outdoor pools open for our guests. Sorry for the inconvenience. Also, if you... More 

East Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2015

Great hotel, my husband and I enjoyed our stay. We went for a concert at the Har Brian Mcknight to be exact! It was a great show and wonderful seats!! Then we went to the room to change. We ate at the casino and really enjoyed ourselves.

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. We certainly appreciate the feedback. Happy to hear that you had a good time at the concert. Keep checking our website for upcoming shows. We look forward to seeing you again soon. Again, thanks for the review. More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 21, 2015

I've stayed a few times now. It is perfect for my boyfriend who enjoys poker tournaments. He played one in the morning and a second one in the evening. I went over to the horse races. I'm not too knowledgeable on the racing, but enjoyed spending some time over there watching the horses and betting on 3 races. If you... More 

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Holly, We appreciate the feedback and you taking the time to post. I will make sure that I pass along your comments to respective department heads. We have three pools on property open in the summer; one indoor, an outdoor pool at the fitness center and an outdoor pool between the hotel tower and the lodge. Next time you are... More 

Ridgeway, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 16, 2015

Rooms are spacious the service if needed is very good. The pool is always clean and numerous towels around. A lots of slots to play, as well as the staff is friendly. The breakfast is very good with refills on coffee all the time.

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Ellie, Thank you for taking the time to post. Always nice to hear from our repeat guests. I will make sure that I pass along the kind comments to our team here. thanks again and we look forward to seeing you again soon. More 

Warren, Ohio
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 13, 2015

We stayed one night on 7/12/2015. we have stayed before at the mountain, but this was the first time since it went completely non-smoking in rooms as well as majority of casino. There was a nice pleasant smell throughout the place. We ate dinner at the Gatsby and the food was excellent also. The front desk at check in could... More 

Was this review helpful? Yes 2
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thanks you for taking the time to post and for the review. I will pass along your comments to our managers and staff. The smoking pavilion is not quite finished. We will be adding ceiling fans in the next week to help with the summer temperatures. I will also let our grounds crew know about adding some flowers or potted... More 

Warren, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 5, 2015

They are redoing all rooms. As soon as they finish tower will start on the rest. Looking forward to coming now that they have a special place for the smokers, should make so nice for the nosmoker.Never found an problem with food. Sometimes you can't do fine a drink girl.

Was this review helpful? Yes 2
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. We finished the tower rooms and are now working on the lodge rooms. We opened the smoking pavilion on July 1 of this year, including 200+ machines and 6 blackjack tables. The rest of the casino, hotel rooms, restaurants, etc. are now 100% smoke free. Thank you... More 

Ohio City, Ohio
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 30, 2015

This time,had grandson and his buddy with me. They enjoyed the indoor pool,we ate dinner,then took the shuttle over to horse races. I made bets for horses in three races,then we went back to hotel for more swim time. Boys also went over to fitness center and played basketball at outdoor court. Brkfst in am. We all had a good... More 

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Marlane, Thank you again for posting. It is always nice to hear from our regular guests. We are happy that you and your grandson had a wonderful time. The outdoor pools are both open. We have the one near the Gatsby restaurant and the one at the fitness center which is free to hotel guests. The indoor pool is open... More 

West Wendover, Nevada
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 30, 2015

This is a great hotel, casino and race track. I enjoyed the stay and the staff was very friendly. Make sure you get a room in the tower and not in the little older lodge style wing. The food venues are excellent and the sandwich shop is open all night. That was a big plus to me while I was... More 

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Ron, We appreciate you taking the time to post and for the positive review. I will pass along your comments about the staff to the department managers. The tower rooms were remodeled last year and we are working on the lodge rooms this year. In the summer we have three pools; one indoor and two outdoor. the other outdoor pool... More 

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