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The Grande Hotel At Mountaineer

Hotel website
Route 2, Chester, WV 26034
The Grande Hotel At Mountaineer
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103 reviews from our community

Traveler rating
    30
    36
    21
    10
    6
See reviews for
13
46
5
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

We really enjoyed our stay at Mountaineer! We were a little uneasy after reading some of these reviews but it ended up being an excellent trip! From the time you walk in the door until the very end of our stay the staff were very polite and eager to help with anything! We had a great time at the casino... More 

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James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Lauren, Thanks for taking the time to post and for the positive review. Although we have many items in the gift shop, if there was something in particular that you were looking for or would like to see us carry, let us know and we will try to get them. Also, I have forwarded your comments regarding room service to... More 

olmsted Falls
Contributor
20 reviews 20 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed at Mountaineer once since my last review & just made reservations to stay again in June. In August 2014 we were in room 1037 which we loved. The last time we stayed in January 2015 & this time when I called for reservations I requested that room or one like it & both times without taking a... More 

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James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

dbarano, Thank you for taking the time to post and for the positive review. We really appreciate your feedback. First floor rooms in the tower are highly requested, especially those with two beds. We have 11 rooms of that type on the first floor. When you call, have the reservations clerk put notes requesting to be on the first floor... More 

Navi Mumbai, India
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We enjoy Mountaineer as it is a about a 2 hour drive away for some gambling fun, free room and food. The rooms are spacious and relatively clean for the most part. Most of the slots are of the older variety but enough of them to find one that you can have some fun on. Sometimes a bit tighter on... More 

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James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

KarDan1404, We appreciate you taking the time to post a review. I will make sure that I pass along the comments about the front desk staff to our front office manager. I will also make sure to pass along your comments regarding the food outlets to our new F&B director. I know that he is working diligently to improve all... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 5, 2015

My fiancée and I arrived Saturday afternoon for a comped one night stay. Front desk was nice and helpful - we got to our room by 4 PM, gambled a bit, and had dinner at the buffet at 6. The food was horrible - most of the selections looked like they'd been sitting out for hours under heat lamps, the... More 

Was this review helpful? Yes 2
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Rucaradio, Thank you for taking the time to post. We certainly appreciate your feedback and will use the information that you provided to improve the overall experience for our guests at Mountaineer. I have forwarded your comments to our F&B director as well as the Executive Housekeeping manager so that they can address the issues you mentioned directly. I certainly... More 

Travelers are raving about these Chester hotels

Brook Park, Ohio, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2015

The staff answered all questions they were eager to help and the rooms could be a little better by gatsby. The food was good and the casino was a blast.... Went for Vday and it was very romantic and fun

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Charlie, Thank you for taking the time to post and for the positive review. We are happy that you spent your valentine's day with us and that you enjoyed your stay. As you mentioned, the hotel tower rooms have been completely remodeled. We have started the remodel of the lodge rooms and renovations will continue throughout the summer. Thank you... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 25, 2015

Stayed at the tower on 03/20/15. The room for the most part was nice. But the shower was not working right. The water control was very loose and would not hold the temperature that I wanted. There was stains on the blanket that was on top of my bed. I took it off the bed on placed ot on the... More 

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James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Sean, Thank you for taking the time to post. We certainly appreciate any and all feedback. I have forwarded a copy of your comments to our executive housekeeper so he can go over it directly with the staff. If there is ever an occasion where your room is not up to standards, please let us know immediately and we will... More 

Stow, Ohio
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 23, 2015

Wife and I stayed at the Lodge on 3/21/15. Rooms are small and in need of upgrades but the really bad part of the room was the bed. This had to be the worst bed I have ever slept (tried to sleep) on! Plain old awful lumpy uncomfortable bed. I will not be staying in the Lodge again until upgrades... More 

Was this review helpful? Yes 4
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

David, Thank you for taking the time to post a review and for the feedback. We will use the information that you provided to improve the overall experience for our guests at Mountaineer. We are in the process of remodeling the lodge rooms. As part of that process, we will be replacing the carpet, painting the walls and replacing the... More 

Lovetovacat
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 18, 2015

We had a great time. We wanted to get away for the weekend - the mountaineer is close to home and we enjoy gambling. We only wish the weather was better to golf and be outside. The casino is big and roomy, you don't feel too close together. We wish there was no smoking. Our room was in the tower... More 

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thanks for taking the time to post and for the review. I will pass along your comments regarding the tables to our Director of Table Games. I will also pass along your kind words about Bryce (we think he is great too). Again, thanks for the review. We hope to see you again soon. More 

Aurora, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2015

The room was clean and the bed was great, it looks like the new owners are putting some money into the place, and if you sign up for there casino card the hotel stay cost nothing the food at the hotel and casino is also very inexpensive.

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Tom, Thanks for taking the time to post and for the positive review. We certainly appreciate your feedback. We are happy that you like the changes that we have made. We continue to try to update our facility for our guests and have more plans for the future. Now that you are a member of the player's club, keep your... More 

Cleveland, Ohio
Top Contributor
61 reviews 61 reviews
52 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 13, 2015

The newer hotel rooms in the tower are pretty decent. The shower was good and the bed was comfortable. I am a smoker but I do not like 500 people smoking at the same time. Its cool here because some of the table games are $5 instead of 15 or 20 like other places. The food in the sports bar... More 

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Tom, Thank you for taking the time to post a review. We appreciate your feedback and will use it to improve the overall experience for our guests at Mountaineer. I will make sure that I pass along the positive comments regarding the hotel rooms as well as your comments on the Gatsby and Mahogany bar. Thank you again for posting. More 

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