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All 2 Chester hotels

The Grande Hotel At Mountaineer

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Route 2, Chester, WV 26034
Hotel amenities
The Grande Hotel At Mountaineer
Ranked #1 of 2 Hotels in Chester
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78 reviews from our community

Traveler rating
    17
    34
    15
    7
    5
See reviews for
7
37
5
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

If you want to stay in the tower hotel book ahead of time. Call day of all they had left was a smoking room. Room it self was very clean. Looks like they updated the rooms they looked great. To me it's a big improvement based on what the rooms locked like. But an update bed would have been nice.... More

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Louisville, Ohio, United States
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

What a nice surprise when we spent the night and the rooms are all remodeled . Bright and clean. So nice! Hope they re-do the rooms in the Lodge the beds are bad and it is not nice at all kind of dirty and dark.

Was this review helpful? Yes
James S, director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. We are happy that you enjoyed the new rooms. We are planning to start the lodge room renovation later this month. Thanks again for the positive review. We look forward to seeing you again soon. More

Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed at mountaineer over night and stayed in the lodge. This room was horrible. You would think that all the money the are raking in since they aren't paying any money on the slots, maybe they would use that money and do a few updates. The room smelled horrible almost like a musty basement. We both woke up with headaches... More

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

I appreciate you taking the time to post a review. We have completed our hotel room renovations for the tower rooms and will be starting the lodge rooms later this month. If you are ever dissatisfied with the condition of the room, please let us know immediately and we will send housekeeping to address it. If we are unable to... More

Travelers are raving about these Chester hotels

ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in the newer part of the Hotel room was nice, clean was a smoking room and it did not smell like it. I used the outside pool it was nice and clean, waitress around quite often. when we checked in the girl at the desk was not the friendliest person, she was the only staff member that I... More

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. I will pass along your comments regarding the front desk clerk to our front office manager so that she can go over them with her staff. I was happy to hear that you enjoyed your room and the food outlets. Thanks again for the review and we... More

Pittsburgh, PA USA
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel with great staff. Our room was clean, comfortable and spacious. The food in the sports bar is very good. The breakfast in the Gatsby at 9:00 AM was cold and tasted as though it had been cooked the night before. The buffet was probably a 0 on a scale of 1 to 10. The... More

Was this review helpful? Yes 2
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

We appreciate the time you took to post a review and for the feedback. I certainly appreciate the kind words about the hotel and the staff. As for the restaurants, I have forwarded your comments to our Director of Food and Beverage so he can address it directly with his staff. We value your opinion and will use the information... More

Salvisa, Kentucky, United States
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at the Grand hotel at Mountaineer on 8/12/2014. We were put in the "Lodge " area .It was the worst room we have ever stayed in.. The wallpaper was peeling and the table legs were litterly falling off. The room was clean enough and the beds were Ok, but the T.V. was old. We have stayed in the... More

Was this review helpful? Yes 2
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post. We appreciate the feedback. We are planning to start renovations in the lodge in September. As for the attitude of the desk clerk, I will make sure I forward your comments to our front office manager so that she can address the issue directly with the entire staff. I appreciate you bringing... More

olmsted Falls
Contributor
16 reviews 16 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 11, 2014

We stayed in the towers in a newly remodeled room, beautiful!!! Super clean & nice, big too!!! We were on the first floor which makes going to the pool convenient. We ate at The Gatsby which was very good & had pizza at Big Al's that also was quite good. We didnt win any money, but you have to know... More

Was this review helpful? Yes 4
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

I appreciate you taking the time to post. We are so happy to hear that you liked our remodeled rooms. I will pass along your comments regarding our food outlets to our Director of Food & Beverage. Again, we appreciate the positive post and hope that we see you again in the near future. More

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed August 5, 2014

Every year I host a trip to a casino hotel resort. This was our 1st time at the Mountaineer. Very clean, quiet and newly renovated. My group Loved it. Beds were comfortable, but a little too soft for me. All in All we had a Great time. Would stay here again.

Was this review helpful? Yes
James S, Director of hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thanks for the review. We are happy to hear that you enjoyed your trip and liked the newly remodeled rooms. We look forward to seeing you again in the future. More

Brunswick Ohio, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

We stayed at the Mountaineer Hotel in a king tower room (comped) and it was very nice. Our room was clean and comfortable. The hotel staff are so nice and helpful. We really enjoyed our stay. We will back back again.

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Brooke, Thanks for taking the time to post and for the positive review. I am happy that you enjoyed your stay. We will be finishing up our hotel room remodel in the tower this month and then we will be moving to the lodge. We look forward to seeing you again soon. Thanks again for the post. More

Salem, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 22, 2014

The Hotel has recently been renovated. They are still working on reservations and as I write this I believe they are finished with the Grande Hotel and are now working on the Lodge rooms. We stayed for one night comped (Thanks Mountaineer!) and although I have stayed at the hotel many times before, this was the first time in a... More

Was this review helpful? Yes 5
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Tommy, Thank you for posting and for the positive review. We are not quite finished with room remodel in the tower. We have one floor to go but should be finished by the end of August and then move onto the lodge. You stayed in one of the rooms where we replaced the tub with a shower but most of... More

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Additional Information about The Grande Hotel At Mountaineer

Address: Route 2, Chester, WV 26034
Location: United States > West Virginia > Chester
Price Range (Based on Average Rates): $

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