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The Grande Hotel At Mountaineer

Hotel website
Route 2, Chester, WV 26034
The Grande Hotel At Mountaineer
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113 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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    (28)
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    (36)
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East Pittsburgh, Pennsylvania
1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel, my husband and I enjoyed our stay. We went for a concert at the Har Brian Mcknight to be exact! It was a great show and wonderful seats!! Then we went to the room to change. We ate at the casino and really enjoyed ourselves.

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. We certainly appreciate the feedback. Happy to hear that you had a good time at the concert. Keep checking our website for upcoming shows. We look forward to seeing you again soon. Again, thanks for the review. More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed a few times now. It is perfect for my boyfriend who enjoys poker tournaments. He played one in the morning and a second one in the evening. I went over to the horse races. I'm not too knowledgeable on the racing, but enjoyed spending some time over there watching the horses and betting on 3 races. If you... More 

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Holly, We appreciate the feedback and you taking the time to post. I will make sure that I pass along your comments to respective department heads. We have three pools on property open in the summer; one indoor, an outdoor pool at the fitness center and an outdoor pool between the hotel tower and the lodge. Next time you are... More 

Ridgeway, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Rooms are spacious the service if needed is very good. The pool is always clean and numerous towels around. A lots of slots to play, as well as the staff is friendly. The breakfast is very good with refills on coffee all the time.

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Ellie, Thank you for taking the time to post. Always nice to hear from our repeat guests. I will make sure that I pass along the kind comments to our team here. thanks again and we look forward to seeing you again soon. More 

Warren, Ohio
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night on 7/12/2015. we have stayed before at the mountain, but this was the first time since it went completely non-smoking in rooms as well as majority of casino. There was a nice pleasant smell throughout the place. We ate dinner at the Gatsby and the food was excellent also. The front desk at check in could... More 

Was this review helpful? Yes 2
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thanks you for taking the time to post and for the review. I will pass along your comments to our managers and staff. The smoking pavilion is not quite finished. We will be adding ceiling fans in the next week to help with the summer temperatures. I will also let our grounds crew know about adding some flowers or potted... More 

Warren, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

They are redoing all rooms. As soon as they finish tower will start on the rest. Looking forward to coming now that they have a special place for the smokers, should make so nice for the nosmoker.Never found an problem with food. Sometimes you can't do fine a drink girl.

Was this review helpful? Yes 2
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Thank you for taking the time to post and for the positive review. We finished the tower rooms and are now working on the lodge rooms. We opened the smoking pavilion on July 1 of this year, including 200+ machines and 6 blackjack tables. The rest of the casino, hotel rooms, restaurants, etc. are now 100% smoke free. Thank you... More 

Ohio City, Ohio
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This time,had grandson and his buddy with me. They enjoyed the indoor pool,we ate dinner,then took the shuttle over to horse races. I made bets for horses in three races,then we went back to hotel for more swim time. Boys also went over to fitness center and played basketball at outdoor court. Brkfst in am. We all had a good... More 

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James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Marlane, Thank you again for posting. It is always nice to hear from our regular guests. We are happy that you and your grandson had a wonderful time. The outdoor pools are both open. We have the one near the Gatsby restaurant and the one at the fitness center which is free to hotel guests. The indoor pool is open... More 

West Wendover, Nevada
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a great hotel, casino and race track. I enjoyed the stay and the staff was very friendly. Make sure you get a room in the tower and not in the little older lodge style wing. The food venues are excellent and the sandwich shop is open all night. That was a big plus to me while I was... More 

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Ron, We appreciate you taking the time to post and for the positive review. I will pass along your comments about the staff to the department managers. The tower rooms were remodeled last year and we are working on the lodge rooms this year. In the summer we have three pools; one indoor and two outdoor. the other outdoor pool... More 

Conneaut
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 23, 2015

My husband and I stayed here for the third time on 6/20/15 in a comped room. For the third time the room was clean, modern, roomy, and very nice. Checking was busy but moved along fine and the staff were great. We ate lunch in the buffet and it has a great selection. We spent several hours in the casino... More 

Was this review helpful? Yes
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Tanya, Thank you for taking the time to post and for the positive review. We really appreciate the feedback and I will pass along your compliments to our department managers. Thank you for thinking about us when you are deciding where to spend your anniversary. Hopefully, we will see you again in September. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 17, 2015 via mobile

I have a free room and couldn't even get one on wed nite just horrible brought two children and live in canton ohio. My husband called ahead and they said he would have to reserve it with 20 on debit card he figured a wedesday nite we would have no problem. I AM VERY DISAPPOINTED

Was this review helpful? Yes 1
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Lisa, Thank you for taking the time to post and for the feedback. Wednesday at the hotel is one of our busiest days due to the point multiplier promotion. However, we are busy on most days and not just weekends. Reservations are always recommended in order to ensure that you get a room. We do maintain a wait list on... More 

Dalton, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 25, 2015

We stayed at the Mountaineer Casino for a mini birthday vacation. We arrived on Sunday, April 12, 2015 and departed on Monday, April 13. The room was large with two queen-size beds. The room was very clean, quiet and comfortable. You get the usual amenities such as shampoo, conditioner, soap, coffee and tea. The room comes equipped with a little... More 

Was this review helpful? Yes 2
James S, Director of Hotel Operations at The Grande Hotel At Mountaineer, responded to this review

Gloria G, Thank you for taking the time to post and for the review. We appreciate the feedback. The tower rooms were remodeled last year and we are working on the lodge rooms this year. We are happy that you enjoyed your visit and we look forward to seeing you again very soon. More 

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