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All 23 Charleston hotels

Holiday Inn Express Charleston/Kanawha City

2.0 of 5 Hotel   |   107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
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Ranked #15 of 23 hotels in Charleston
A recent review
4 of 5 stars Reviewed September 3, 2013
dhuff53 Orange Park, Florida
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76 people have reviewed this hotel

Traveler rating
    13
    28
    21
    10
    4
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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There are newer reviews for Holiday Inn Express Charleston/Kanawha City
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Orange Park, Florida
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 3, 2013

The motel was adequate, I recall it being extremely hot, one of the hottest days in Charleston in a long while. The room air conditioner was struggling to cool the room down. The breakfast was outstanding, had waffles and eggs cooked at tableside. Charleston is tricky to get around in, I highly suggest a GPS to navigate all the attractions.... More

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Dayton, OH
Top Contributor
116 reviews 116 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 22, 2013

The location of the hotel was fine as we couldnt get anything in Beckley WV, so had to settle for Charleston WV for a hotel. Location was tricky to get to as no great directions or signs to get to it. Once we got there, the hotel was nice, pool and hot tub were PACKED!!, and was walking distance to... More

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Richmond Hill, Georgia
Top Contributor
58 reviews 58 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 11, 2013

It's a bit hard to find this hotel off the highway, at night when it's raining. Alex Lane is not well marked and the hotel is tucked in the back of a plaza next to Country Inn & Suites. I had a reservation. No problems with the reservation but I would've thought that the A/C would have been turned on... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear CJIG106, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the air conditioning not turned on before you arrived. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you... More

Dallas
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 8, 2013

The room was large and very clean. We had no problems with noise, at all, but we were on the side opposite from the highway. The Hotel people were all very pleasant and helpful. Breakfast was just fine and plentiful. We did not use the pool or spa, but they looked very inviting, as did the fitness room.

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Liverpool, United Kingdom
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 1, 2013 via mobile

Check in was a little abrupt with a lack of personality and with no conversation. Asking about breakfast, check out time and how to get a taxi in the morning to the airport looked like it was a stretch by the person that checked me in especially when I didn't know the area. Not the best impression. Room was lovely,... More

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Estes Park, Colorado
Top Contributor
124 reviews 124 reviews
49 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed April 19, 2013 via mobile

Although my room was beautiful, comfortable, and clean, I would not stay here again. Without a doubt it was the loudest room I've ever stayed in. Not only was it on the highway side and very, very close to the road with all-night traffic, there was also lots of noise from other rooms nearby. No sleep. Zero.. No airport shuttle... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear mrssimptom, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our room. However, We’re sorry about the noise during your stay. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that... More

Seattle, Washington
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed April 18, 2013

I stayed in this hotel for about 3 weeks last spring. I liked the location as it was easy to get most anywhere in Charleston. The neighborhood, South Charleston is small and a great place to walk. The down side is that it is right next to the train tracks in coal country. This means that there is lots of... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear lrswtsn8, Thank you for your detailed review of our hotel. I certainly apologize for the inconvenience you experienced with the train noise. We are glad to see that you left some feedback on what you liked as well. We are pleased that you did enjoy our well appointed rooms, pool, exercise rooms, restaurant and friendly staff. We rely on... More

Riverton, Utah
Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2013

Checked in late(after 11p.m.) after a long 20+ hour drive. Staff don't recall the young mans name, but was very helpful and friendly. Suggested a room away from the highway that would be quieter and more peaceful. The room was very nice and very clean and comfortable. The beds were probably the best hotel beds I have ever slept in.... More

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Boca Raton
Top Contributor
90 reviews 90 reviews
57 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 6, 2013

I can tell that my room was a former Comfort Suites room. A king bed with a small (two seat) "couch" in an adjoining space. Overall, the hotel seemed to have a good renovated look and the room was clean. Bed was average but the mattress cover was vinyl, quite strange (sounded like vinyl when I sat on the bed).... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Travelinsider, Thank you for taking the time to convey your comments regarding your recent experience with us. I am pleased you appreciated the renovation done at our property. We regret the issues with the room accommodation and the breakfast. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. While... More

Hastings, Michigan
Contributor
19 reviews 19 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 28, 2013

Other than the front desk person who checked us in and was very short with questions that we asked - questions that should have been answered without us asking her. Such as internet password, breakfast hours, where our room was, etc. We were very happy with our stay. A front desk person with a helpful smile would put this establishment... More

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Additional Information about Holiday Inn Express Charleston/Kanawha City

Address: 107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express Charleston/Kanawha City 2*
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Also Known As:
Holiday Inn Express Charleston South Hotel Charleston
Comfort Suites Charleston
Charleston Comfort Suites

27 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Charleston/Kanawha City. Located only minutes from the majestic West Virginia State Capitol, Yeager Airport, beautiful downtown Charleston and the historical East End district. Other points of interest are the Clay Center for the Performing Arts, the University of Charleston and Appalachian Power Stadium home of the West Virginia Power. As our guest of the Holiday Inn Express, you will stay in one of our totally renovated, spacious king, queen or executive suite room with high speed Internet, your choice of plush pillows and great nights sleep mattresses. Also enjoy our complimentary hot breakfast buffet with the worlds best cinnamon rolls. Fresh brewed coffee is available every evening. After a busy day of work or travel, you can energize yourself in our fitness center. Then, cool down in the heated, indoor pool and hot tub. Enjoy the many food options near the hotel that include everything from fast food to steak houses. ... more   less 
Number of rooms
66

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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