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Holiday Inn Express Charleston/Kanawha City

2.0 of 5 107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
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Holiday Inn Express Charleston/Kanawha City
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Holiday Inn Express Charleston/Kanawha City
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80 reviews from our community

Traveler rating
    14
    30
    22
    10
    4
See reviews for
27
16
6
24
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Charleston/Kanawha City
See the most recent reviews
Chesapeake, Virginia
Top Contributor
243 reviews 243 reviews
39 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed May 1, 2014

If driving east-bound, just watch out for the very sharp exit off the Interstate. We were towing a heavy auto transport trailer, so it was unexpected and a little intense. The building was formerly a lesser brand than Holiday Inn Express and some of the features (or lack of) are evident such as the single very slow elevator. Our assigned... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear WA2world, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast. However, we’re sorry we fell below your expectation regarding the parking arrangement. We will look into this concern. I assure you the feedback of our hotel will be reviewed and... More 

Terre Haute, Indiana, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2013

We stopped in without reservations and the parking lot was full of vehicles. I felt we had no chance for a room but did actually get a very nice room. We were on ground floor, and the room couldn't have been better. It was clean, large and very accommodating. There was a satisfying continental breakfast and the staff was pleasant.... More 

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Columbus, Ohio
1 review
4 of 5 stars Reviewed September 29, 2013

After a longer then necessary trip and all kind of bad luck. Mia at the Holiday Inn Express in Charleston WV went above and beyond to do what she could to get me checked in. Everything that could go wrong has went wrong today including my phone dying In the process. She not only went above and beyond to take... More 

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Hell, Michigan
Top Contributor
425 reviews 425 reviews
38 hotel reviews
431 helpful votes 431 helpful votes
3 of 5 stars Reviewed September 27, 2013

From my notes from a work trip to Charleston in August. I've stayed in a lot of HIE the past few years and this one was very average. I was on the top floor at the end on the side facing away from the highway and I still heard noise from the highway and exit ramp even with a pillow... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear trbeer, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. However, it seems that we were not able to execute an exemplary hotel stay experience because of the noise and unsatisfactory front office... More 

Orange Park, Florida
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 3, 2013

The motel was adequate, I recall it being extremely hot, one of the hottest days in Charleston in a long while. The room air conditioner was struggling to cool the room down. The breakfast was outstanding, had waffles and eggs cooked at tableside. Charleston is tricky to get around in, I highly suggest a GPS to navigate all the attractions.... More 

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Dayton, OH
Top Contributor
150 reviews 150 reviews
29 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed July 22, 2013

The location of the hotel was fine as we couldnt get anything in Beckley WV, so had to settle for Charleston WV for a hotel. Location was tricky to get to as no great directions or signs to get to it. Once we got there, the hotel was nice, pool and hot tub were PACKED!!, and was walking distance to... More 

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Richmond Hill, Georgia
Top Contributor
60 reviews 60 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 11, 2013

It's a bit hard to find this hotel off the highway, at night when it's raining. Alex Lane is not well marked and the hotel is tucked in the back of a plaza next to Country Inn & Suites. I had a reservation. No problems with the reservation but I would've thought that the A/C would have been turned on... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear CJIG106, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the air conditioning not turned on before you arrived. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you... More 

Dallas
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 8, 2013

The room was large and very clean. We had no problems with noise, at all, but we were on the side opposite from the highway. The Hotel people were all very pleasant and helpful. Breakfast was just fine and plentiful. We did not use the pool or spa, but they looked very inviting, as did the fitness room.

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Liverpool, United Kingdom
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 1, 2013 via mobile

Check in was a little abrupt with a lack of personality and with no conversation. Asking about breakfast, check out time and how to get a taxi in the morning to the airport looked like it was a stretch by the person that checked me in especially when I didn't know the area. Not the best impression. Room was lovely,... More 

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Estes Park, Colorado
Top Contributor
141 reviews 141 reviews
51 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed April 19, 2013 via mobile

Although my room was beautiful, comfortable, and clean, I would not stay here again. Without a doubt it was the loudest room I've ever stayed in. Not only was it on the highway side and very, very close to the road with all-night traffic, there was also lots of noise from other rooms nearby. No sleep. Zero.. No airport shuttle... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear mrssimptom, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our room. However, We’re sorry about the noise during your stay. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that... More 

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Additional Information about Holiday Inn Express Charleston/Kanawha City

Address: 107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express Charleston/Kanawha City 2*
Number of rooms: 66
Reservation Options:
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Also Known As:
Holiday Inn Express Charleston South Hotel Charleston
Comfort Suites Charleston
Charleston Comfort Suites

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