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All 23 Charleston hotels

Holiday Inn Express Charleston/Kanawha City

2.0 of 5 Hotel   |   107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
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Ranked #14 of 23 hotels in Charleston
A recent review
5 of 5 stars Reviewed October 8, 2013
Judy M Terre Haute, Indiana, United States
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68 people have reviewed this hotel

Traveler rating
    12
    27
    17
    9
    3
See reviews for
22
15
6
20
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Terre Haute, Indiana, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2013

We stopped in without reservations and the parking lot was full of vehicles. I felt we had no chance for a room but did actually get a very nice room. We were on ground floor, and the room couldn't have been better. It was clean, large and very accommodating. There was a satisfying continental breakfast and the staff was pleasant.... More

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Columbus, Ohio
1 review
4 of 5 stars Reviewed September 29, 2013

After a longer then necessary trip and all kind of bad luck. Mia at the Holiday Inn Express in Charleston WV went above and beyond to do what she could to get me checked in. Everything that could go wrong has went wrong today including my phone dying In the process. She not only went above and beyond to take... More

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Hell, Michigan
Top Contributor
265 reviews 265 reviews
27 hotel reviews
181 helpful votes 181 helpful votes
3 of 5 stars Reviewed September 27, 2013

From my notes from a work trip to Charleston in August. I've stayed in a lot of HIE the past few years and this one was very average. I was on the top floor at the end on the side facing away from the highway and I still heard noise from the highway and exit ramp even with a pillow... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear trbeer, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. However, it seems that we were not able to execute an exemplary hotel stay experience because of the noise and unsatisfactory front office... More

Orange Park, Florida
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 3, 2013

The motel was adequate, I recall it being extremely hot, one of the hottest days in Charleston in a long while. The room air conditioner was struggling to cool the room down. The breakfast was outstanding, had waffles and eggs cooked at tableside. Charleston is tricky to get around in, I highly suggest a GPS to navigate all the attractions.... More

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Dayton, OH
Top Contributor
89 reviews 89 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 22, 2013

The location of the hotel was fine as we couldnt get anything in Beckley WV, so had to settle for Charleston WV for a hotel. Location was tricky to get to as no great directions or signs to get to it. Once we got there, the hotel was nice, pool and hot tub were PACKED!!, and was walking distance to... More

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Richmond Hill, Georgia
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 11, 2013

It's a bit hard to find this hotel off the highway, at night when it's raining. Alex Lane is not well marked and the hotel is tucked in the back of a plaza next to Country Inn & Suites. I had a reservation. No problems with the reservation but I would've thought that the A/C would have been turned on... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear CJIG106, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the air conditioning not turned on before you arrived. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you... More

Dallas
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 8, 2013

The room was large and very clean. We had no problems with noise, at all, but we were on the side opposite from the highway. The Hotel people were all very pleasant and helpful. Breakfast was just fine and plentiful. We did not use the pool or spa, but they looked very inviting, as did the fitness room.

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Liverpool, United Kingdom
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 1, 2013 via mobile

Check in was a little abrupt with a lack of personality and with no conversation. Asking about breakfast, check out time and how to get a taxi in the morning to the airport looked like it was a stretch by the person that checked me in especially when I didn't know the area. Not the best impression. Room was lovely,... More

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Colorado
Top Contributor
112 reviews 112 reviews
48 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 19, 2013 via mobile

Although my room was beautiful, comfortable, and clean, I would not stay here again. Without a doubt it was the loudest room I've ever stayed in. Not only was it on the highway side and very, very close to the road with all-night traffic, there was also lots of noise from other rooms nearby. No sleep. Zero.. No airport shuttle... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear mrssimptom, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our room. However, We’re sorry about the noise during your stay. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that... More

Seattle, Washington
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed April 18, 2013

I stayed in this hotel for about 3 weeks last spring. I liked the location as it was easy to get most anywhere in Charleston. The neighborhood, South Charleston is small and a great place to walk. The down side is that it is right next to the train tracks in coal country. This means that there is lots of... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear lrswtsn8, Thank you for your detailed review of our hotel. I certainly apologize for the inconvenience you experienced with the train noise. We are glad to see that you left some feedback on what you liked as well. We are pleased that you did enjoy our well appointed rooms, pool, exercise rooms, restaurant and friendly staff. We rely on... More

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Additional Information about Holiday Inn Express Charleston/Kanawha City

Also Known As:
Holiday Inn Express Charleston South Hotel Charleston
Holiday Inn Express Charleston South Hotel
Comfort Suites Charleston
Charleston Comfort Suites
Address: 107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 23 hotels in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express Charleston/Kanawha City 2*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charleston/Kanawha City. Located only minutes from the majestic West Virginia State Capitol, Yeager Airport, beautiful downtown Charleston and the historical East End district. Other points of interest are the Clay Center for the Performing Arts, the University of Charleston and Appalachian Power Stadium home of the West Virginia Power. As our guest of the Holiday Inn Express, you will stay in one of our totally renovated, spacious king, queen or executive suite room with high speed Internet, your choice of plush pillows and great nights sleep mattresses. Also enjoy our complimentary hot breakfast buffet with the worlds best cinnamon rolls. Fresh brewed coffee is available every evening. After a busy day of work or travel, you can energize yourself in our fitness center. Then, cool down in the heated, indoor pool and hot tub. Enjoy the many food options near the hotel that include everything from fast food to steak houses. ... more   less 
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