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All 23 Charleston hotels

Holiday Inn Express Charleston/Kanawha City

2.0 of 5 Hotel   |   107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
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Ranked #15 of 23 hotels in Charleston
A recent review
3 of 5 stars Reviewed July 25, 2014
DMTripp Knightdale, North Carolina
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76 people have reviewed this hotel

Traveler rating
    13
    28
    21
    10
    4
See reviews for
25
15
6
23
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
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English first
Knightdale, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 25, 2014

After driving 5 1/2 hours from NC towards Ohio, we decided to find a hotel and sleep for a few hours before continuing our trip. We booked a Holiday Inn Express in Troy, OH and since we are Rewards members, decided to stop at this location. We were able to get a room with two Queen beds and a pullout... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear DMTripp, Thank you very much for taking the time to write your comments. As an IHG Rewards Club member you are one of our most important guests, and we greatly appreciate you taking the time to bring this matter to our attention. We understand that having a comfortable stay is important and it sounds like we fell below your... More

Medina, Ohio
Top Contributor
79 reviews 79 reviews
48 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed July 19, 2014

On our way to HHI from Ohio, we stayed at a Holiday Inn Express in Columbia, South Carolina. This location was beautiful for a HIE - see my other review from last week. I spent around $110 with tax for that hotel. At this location, I spent nearly $130. This located is clearly a converted hotel. Other reviews speak to... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear shumax, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you... More

Staunton, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 26, 2014

We wanted to stay at this Holiday Inn based on our past good Holiday Inn experiences. What a disappointment!!! After confirming that I was eligible for a substantial discount on the room as a corporate employee, I tried to go onto the HIE employee web site to book my reservation. Guess what! The IHG web side was down and requested... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear RickL1509, Thank you for writing a candid review on your recent stay. We are very pleased to read that you found the beds comfortable and the staff helpful. On the other hand, it seems that our amenities, in particular the internet connection was a let down. Please accept our apologies for the shortcomings you have experienced. As for the... More

Senior Contributor
35 reviews 35 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed June 20, 2014 via mobile

Holiday Inn Express is a favorite road travel brand of mine but this hotel was a major disappointment from poor customer service to way too few parking spaces to way overpriced for a minimally clean room that sits right next to the interstate. When I arrived the the hotel staff at the registration desk couldn't even acknowledge me standing there... More

Was this review helpful? Yes 1
roseville, MI
Top Contributor
228 reviews 228 reviews
38 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed June 19, 2014

The hotel location is a bit odd to find unless you have a GPS, and the rest of Charleston is like that as well. The staff was friendly and helpful, and my room was very clean. Breakfast has improved unilaterally at all Holiday Inn Express, and this HIX has followed suit. I will continue to use HIX on business travel... More

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear mk48066, Thank you for your kind comments regarding your recent stay at the Holiday Inn Express-Charleston/Kanawha City. I am happy to hear that you are enjoying our new healther sections at the Holiday Inn Express Brand. We continue to look for ways to improve and we value our customers opinions. We strive for excellance and glad we met your... More

Youngstown, Ohio
Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 28, 2014

We had 2 very pleasant nights here. Reasonable price, very clean rooms. Needed 2 doubles for the second night, and Patty the dayturn manager was very helpful and got us a room directly across the hall that was already cleaned and ready, making the transfer almost painless. Thanks! I'm a light sleeper and I was not too bothered by the... More

Was this review helpful? Yes 4
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Janice C, We are happy to hear that you enjoyed your stay at the Holiday Inn Express-Charleston/Kanawha City. Thank you for the nice review. We have shared your comments with Patty and the rest of the team. We take pride in providing excellent service and we look forward to seeing you on your next trip through Charleston. Warm Regards,... More

Chesapeake, Virginia
Top Contributor
165 reviews 165 reviews
26 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed May 1, 2014

If driving east-bound, just watch out for the very sharp exit off the Interstate. We were towing a heavy auto transport trailer, so it was unexpected and a little intense. The building was formerly a lesser brand than Holiday Inn Express and some of the features (or lack of) are evident such as the single very slow elevator. Our assigned... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear WA2world, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast. However, we’re sorry we fell below your expectation regarding the parking arrangement. We will look into this concern. I assure you the feedback of our hotel will be reviewed and... More

Terre Haute, Indiana, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2013

We stopped in without reservations and the parking lot was full of vehicles. I felt we had no chance for a room but did actually get a very nice room. We were on ground floor, and the room couldn't have been better. It was clean, large and very accommodating. There was a satisfying continental breakfast and the staff was pleasant.... More

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Columbus, Ohio
1 review
4 of 5 stars Reviewed September 29, 2013

After a longer then necessary trip and all kind of bad luck. Mia at the Holiday Inn Express in Charleston WV went above and beyond to do what she could to get me checked in. Everything that could go wrong has went wrong today including my phone dying In the process. She not only went above and beyond to take... More

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Hell, Michigan
Top Contributor
312 reviews 312 reviews
31 hotel reviews
206 helpful votes 206 helpful votes
3 of 5 stars Reviewed September 27, 2013

From my notes from a work trip to Charleston in August. I've stayed in a lot of HIE the past few years and this one was very average. I was on the top floor at the end on the side facing away from the highway and I still heard noise from the highway and exit ramp even with a pillow... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear trbeer, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. However, it seems that we were not able to execute an exemplary hotel stay experience because of the noise and unsatisfactory front office... More

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Additional Information about Holiday Inn Express Charleston/Kanawha City

Address: 107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express Charleston/Kanawha City 2*
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Also Known As:
Holiday Inn Express Charleston South Hotel Charleston
Comfort Suites Charleston
Charleston Comfort Suites

27 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Charleston/Kanawha City. Located only minutes from the majestic West Virginia State Capitol, Yeager Airport, beautiful downtown Charleston and the historical East End district. Other points of interest are the Clay Center for the Performing Arts, the University of Charleston and Appalachian Power Stadium home of the West Virginia Power. As our guest of the Holiday Inn Express, you will stay in one of our totally renovated, spacious king, queen or executive suite room with high speed Internet, your choice of plush pillows and great nights sleep mattresses. Also enjoy our complimentary hot breakfast buffet with the worlds best cinnamon rolls. Fresh brewed coffee is available every evening. After a busy day of work or travel, you can energize yourself in our fitness center. Then, cool down in the heated, indoor pool and hot tub. Enjoy the many food options near the hotel that include everything from fast food to steak houses. ... more   less 
Number of rooms
66

Questions & Answers

Questions? Get answers from Holiday Inn Express Charleston/Kanawha City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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