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Holiday Inn Express Charleston/Kanawha City

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107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
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Holiday Inn Express Charleston/Kanawha City
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Holiday Inn Express Charleston/Kanawha City
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82 reviews from our community

Traveler rating
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    30
    23
    10
    4
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28
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25
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

VERY NICE front desk gal. If I had to make any complaint, it would be that there's no lock to get in pool & 102° hot tub. One could stay at Knights Inn nearby in front, but no pool, hot tub, or breakfast & no Holiday Inn feel. The gal working the front desk at this Charleston HI has a... More 

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Port Angeles, Washington
Top Contributor
101 reviews 101 reviews
25 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed March 6, 2015

Easy to find, bed/room was in good condition, front desk staff were nice to talk to, prices reasonable, plenty of local restaurants & shopping as well. I'd stay here again. Noise level was low considering nearby interstate.

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear C C, Thank you for sharing your experience online. We appreciate you choosing our hotel during your recent business travel. We are truly touched and grateful for your very kind review. Comments such as yours only fuel us more, to keep working towards providing a excellent service to our guests. We look forward to welcoming you back to our... More 

Rural Retreat, Virginia
Top Contributor
53 reviews 53 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 27, 2015

Very nice hotel with comfortable rooms. Hotel is quiet considering it's just a few feet off the interstate. Very friendly and nice staff. Parking lot for hotel is shared with another hotel just next door making it very crowded and very unsafe at night.

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Wayne W. Thank you for staying at the Holiday Inn Express-Charleston. We appreciate that you took the time to write a review of our hotel. We are happy to hear that you enjoyed your stay with us and the staff was accommodating. We are sorry that you had issues with our parking lot area. At times, when we have... More 

Raleigh, North Carolina
Top Contributor
59 reviews 59 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 2, 2015 via mobile

I've stayed at Holiday Inns for years and always thought they were a decent value for what you received/ could expect, but I feel like some of the properties have not been kept up. There were slim pickings for breakfast when we stayed because a shipment had been delayed. There was nothing really offered for being an IHG member. Some... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear J F, Thank you for taking the time to express your thoughts and concerns. I sincerely apologize for the experience you had particularly over breakfast. Rest assured that your comments will be looked into and take actions accordingly. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions... More 

North Carolina
2 reviews
4 of 5 stars Reviewed October 1, 2014

We stopped here for the night while traveling. Easy access from I-77 and plenty of available parking. Room was clean and beds were comfortable. Hot breakfast was included with the room rate. Overall a very good place to stay and would recommend to friends.

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Bonnie F, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

New Bern, North Carolina
Top Contributor
66 reviews 66 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 12, 2014

We were traveling through this area and tried this hotel. It was very comfortable with larger than average rooms. The facilities were clean and we would definitely stay again. The hotel is right off the the expressway. Good price.

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Ontour4444, Thank you for stopping at our hotel during your travels. We take pride in having clean rooms for our guests. It's something we take great pride in. so we value your feedback. If your travels comes to Charleston again we would love to see you again! More 

Knightdale, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 25, 2014

After driving 5 1/2 hours from NC towards Ohio, we decided to find a hotel and sleep for a few hours before continuing our trip. We booked a Holiday Inn Express in Troy, OH and since we are Rewards members, decided to stop at this location. We were able to get a room with two Queen beds and a pullout... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear DMTripp, Thank you very much for taking the time to write your comments. As an IHG Rewards Club member you are one of our most important guests, and we greatly appreciate you taking the time to bring this matter to our attention. We understand that having a comfortable stay is important and it sounds like we fell below your... More 

Medina, Ohio
Top Contributor
86 reviews 86 reviews
54 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed July 19, 2014

On our way to HHI from Ohio, we stayed at a Holiday Inn Express in Columbia, South Carolina. This location was beautiful for a HIE - see my other review from last week. I spent around $110 with tax for that hotel. At this location, I spent nearly $130. This located is clearly a converted hotel. Other reviews speak to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear shumax, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you... More 

Staunton, Virginia
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 26, 2014

We wanted to stay at this Holiday Inn based on our past good Holiday Inn experiences. What a disappointment!!! After confirming that I was eligible for a substantial discount on the room as a corporate employee, I tried to go onto the HIE employee web site to book my reservation. Guess what! The IHG web side was down and requested... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear RickL1509, Thank you for writing a candid review on your recent stay. We are very pleased to read that you found the beds comfortable and the staff helpful. On the other hand, it seems that our amenities, in particular the internet connection was a let down. Please accept our apologies for the shortcomings you have experienced. As for the... More 

Senior Contributor
37 reviews 37 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed June 20, 2014 via mobile

Holiday Inn Express is a favorite road travel brand of mine but this hotel was a major disappointment from poor customer service to way too few parking spaces to way overpriced for a minimally clean room that sits right next to the interstate. When I arrived the the hotel staff at the registration desk couldn't even acknowledge me standing there... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear K L, Thank you for your recent stay with us and reviewing our property. I am glad to hear that our location worked for your needs. I understand your stay is not 100% satisfactory. Please accept our sincerest apologies for any inconvenience the noise challenges has caused you. We are also disappointed to know that you found the level... More 

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