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Holiday Inn Express Charleston/Kanawha City

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107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
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Holiday Inn Express Charleston\/Kanawha City
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89 Reviews from our TripAdvisor Community

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Traveler rating
    15
    36
    24
    10
    4
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32
19
6
25
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • All months
    (89)
  • Mar-May only
    (25)
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Fort Wayne, Indiana
Level Contributor
10 reviews
4 of 5 stars Reviewed 6 days ago NEW

The initial booking of our rooms was great. Person who took the call was very helpful and made sure that our large family got the adjoining rooms we requested. Staff was friendly and helpful when we were there and even made sure we had a crib in our room. The room was clean and had everything that we needed. The... More 

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Faribault, Minnesota
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Booked this hotel comming home from vacation on a third party website, requested 2 nonsmoking rooms, which were great. The only problem was that the rooms were in an area where someone had been smoking in. We informed management about it and they said it was a nonsmoking hotel and that they would look into it for us. The next... More 

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Shoreline, Washington
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was ok, Nothing great. Our room was located right next to the main highway. It was loud and I had a difficult time sleeping. Customer Service was ok, Comfort was ok, Cleanliness was ok, breakfast was ok, Nothing spectacular.

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear MsNetty Thank you for taking the time to write a review of your recent stay. It is disheartening that you only found our hotel at its average best. Allow me to also apologize for any inconvenience you may have experienced with the noise levels. We do strive for customer service improvement in everything we do and all of the... More 

Taft, California
Level Contributor
153 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed July 23, 2015

The room is large and comfortable, and unlike other budget hotels it has good-quality furnishings. For instance, most hotels in this price range have fiberglass tub/shower units, but this one has solid, porcelain tubs with nice tile. The bed is soft and comfortable, the TV is a newer, flat-screen model, there is a sofa and coffee table along with a... More 

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Ted M., Thank you for your recent review. We are very pleased that your stay with us was enjoyable. It is our goal to provide every guest with that “home away from home” experience. We’re happy you enjoyed the accomodations and our staff. Please come back and visit us again soon next time you are traveling to Charleston! Enjoy... More 

Galloway, Ohio
Level Contributor
130 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 14, 2015

First of all, to get to this hotel, it was a challenge. Alex Lane is not marked, so once you get off the highway, make sure not to turn at the first street, but rather turn to a driveway before the Marathon gas station on the right. Parking lot is shared with Country Inn and Suites next door. The hotel... More 

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Thank you for your recent review. We’re sorry to hear that your stay with us was not as you hoped. We appreciate your bringing these issues to our attention so that we may address them immediately. We understand that you have many choices for your hotel stays and thank you for choosing the Holiday Inn Express-Charleston. Please come back and... More 

2 reviews
4 of 5 stars Reviewed May 28, 2015 via mobile

Stopped through over a weekend to avoid the mix of heavy rain and mountainous driving. Location very hard to find, was driving in circles to reach the hotel. Clean, nice roomy suites. The beds were heaven sent after our long day..check in was good. Front desk night girl very polite, pleasant on the eyes and to talk too. Breakfast great.... More 

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Traveltomm, Thank you for your recent review. It sounds like you enjoyed your stay with us, and we appreciate your kind words. Here at the Holiday Inn Express, we understand that there are many choices for your hotel needs in Charleston and we are pleased that we provided you with a great stay. Hopefully, on your next stay our... More 

Munster, IN
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed May 24, 2015

This is a very nice Holiday Inn. It gets a B though, as they don't go above and beyond like most holiday inns or express do. Landscaping a little shabby, trash by door overflowing, check inn backup due to being short on staff. Room was beautiful and clean. Breakfast buffet good. Every other holiday inn they greet you, usually enthusiastically,... More 

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Lorna1258 Thank you for your recent review. I am sorry that your stay was less than what you expected and that you were disappointed with several things. I do appreciate you bringing these issues to our attention so that we may remedy them for the future. Please feel free to come back and give us another try should your... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 27, 2015

VERY NICE front desk gal. If I had to make any complaint, it would be that there's no lock to get in pool & 102° hot tub. One could stay at Knights Inn nearby in front, but no pool, hot tub, or breakfast & no Holiday Inn feel. The gal working the front desk at this Charleston HI has a... More 

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Denice M. Thank you for your recent review. I am happy to hear about your pleasant stay at the Holiday Inn Express and great service that you received at the front desk. We appreciate your loyalty to the IHG Brand. We are repairing the lock to the pool and we appreciate that you brought these issues to our attention... More 

Port Angeles, Washington
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 stars Reviewed March 6, 2015

Easy to find, bed/room was in good condition, front desk staff were nice to talk to, prices reasonable, plenty of local restaurants & shopping as well. I'd stay here again. Noise level was low considering nearby interstate.

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear C C, Thank you for sharing your experience online. We appreciate you choosing our hotel during your recent business travel. We are truly touched and grateful for your very kind review. Comments such as yours only fuel us more, to keep working towards providing a excellent service to our guests. We look forward to welcoming you back to our... More 

Rural Retreat, Virginia
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 27, 2015

Very nice hotel with comfortable rooms. Hotel is quiet considering it's just a few feet off the interstate. Very friendly and nice staff. Parking lot for hotel is shared with another hotel just next door making it very crowded and very unsafe at night.

Was this review helpful? Yes
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Wayne W. Thank you for staying at the Holiday Inn Express-Charleston. We appreciate that you took the time to write a review of our hotel. We are happy to hear that you enjoyed your stay with us and the staff was accommodating. We are sorry that you had issues with our parking lot area. At times, when we have... More 

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