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Holiday Inn Express Charleston/Kanawha City

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107 Alex Lane, Charleston, WV 25304 (Formerly Comfort Suites Charleston)
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Holiday Inn Express Charleston/Kanawha City
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Holiday Inn Express Charleston/Kanawha City
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86 Reviews from our TripAdvisor Community

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Traveler rating
    15
    34
    23
    10
    4
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Taft, California
Level Contributor
128 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

The room is large and comfortable, and unlike other budget hotels it has good-quality furnishings. For instance, most hotels in this price range have fiberglass tub/shower units, but this one has solid, porcelain tubs with nice tile. The bed is soft and comfortable, the TV is a newer, flat-screen model, there is a sofa and coffee table along with a... More 

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Galloway, Ohio
Level Contributor
112 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 14, 2015

First of all, to get to this hotel, it was a challenge. Alex Lane is not marked, so once you get off the highway, make sure not to turn at the first street, but rather turn to a driveway before the Marathon gas station on the right. Parking lot is shared with Country Inn and Suites next door. The hotel... More 

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2 reviews
4 of 5 stars Reviewed May 28, 2015 via mobile

Stopped through over a weekend to avoid the mix of heavy rain and mountainous driving. Location very hard to find, was driving in circles to reach the hotel. Clean, nice roomy suites. The beds were heaven sent after our long day..check in was good. Front desk night girl very polite, pleasant on the eyes and to talk too. Breakfast great.... More 

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Traveltomm, Thank you for your recent review. It sounds like you enjoyed your stay with us, and we appreciate your kind words. Here at the Holiday Inn Express, we understand that there are many choices for your hotel needs in Charleston and we are pleased that we provided you with a great stay. Hopefully, on your next stay our... More 

Munster, IN
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed May 24, 2015

This is a very nice Holiday Inn. It gets a B though, as they don't go above and beyond like most holiday inns or express do. Landscaping a little shabby, trash by door overflowing, check inn backup due to being short on staff. Room was beautiful and clean. Breakfast buffet good. Every other holiday inn they greet you, usually enthusiastically,... More 

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Lorna1258 Thank you for your recent review. I am sorry that your stay was less than what you expected and that you were disappointed with several things. I do appreciate you bringing these issues to our attention so that we may remedy them for the future. Please feel free to come back and give us another try should your... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 27, 2015

VERY NICE front desk gal. If I had to make any complaint, it would be that there's no lock to get in pool & 102° hot tub. One could stay at Knights Inn nearby in front, but no pool, hot tub, or breakfast & no Holiday Inn feel. The gal working the front desk at this Charleston HI has a... More 

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Denice M. Thank you for your recent review. I am happy to hear about your pleasant stay at the Holiday Inn Express and great service that you received at the front desk. We appreciate your loyalty to the IHG Brand. We are repairing the lock to the pool and we appreciate that you brought these issues to our attention... More 

Port Angeles, Washington
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed March 6, 2015

Easy to find, bed/room was in good condition, front desk staff were nice to talk to, prices reasonable, plenty of local restaurants & shopping as well. I'd stay here again. Noise level was low considering nearby interstate.

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear C C, Thank you for sharing your experience online. We appreciate you choosing our hotel during your recent business travel. We are truly touched and grateful for your very kind review. Comments such as yours only fuel us more, to keep working towards providing a excellent service to our guests. We look forward to welcoming you back to our... More 

Rural Retreat, Virginia
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 27, 2015

Very nice hotel with comfortable rooms. Hotel is quiet considering it's just a few feet off the interstate. Very friendly and nice staff. Parking lot for hotel is shared with another hotel just next door making it very crowded and very unsafe at night.

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Wayne W. Thank you for staying at the Holiday Inn Express-Charleston. We appreciate that you took the time to write a review of our hotel. We are happy to hear that you enjoyed your stay with us and the staff was accommodating. We are sorry that you had issues with our parking lot area. At times, when we have... More 

Raleigh, North Carolina
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 2, 2015 via mobile

I've stayed at Holiday Inns for years and always thought they were a decent value for what you received/ could expect, but I feel like some of the properties have not been kept up. There were slim pickings for breakfast when we stayed because a shipment had been delayed. There was nothing really offered for being an IHG member. Some... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear J F, Thank you for taking the time to express your thoughts and concerns. I sincerely apologize for the experience you had particularly over breakfast. Rest assured that your comments will be looked into and take actions accordingly. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions... More 

North Carolina
Level Contributor
3 reviews
4 of 5 stars Reviewed October 1, 2014

We stopped here for the night while traveling. Easy access from I-77 and plenty of available parking. Room was clean and beds were comfortable. Hot breakfast was included with the room rate. Overall a very good place to stay and would recommend to friends.

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Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Bonnie F, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

New Bern, North Carolina
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed September 12, 2014

We were traveling through this area and tried this hotel. It was very comfortable with larger than average rooms. The facilities were clean and we would definitely stay again. The hotel is right off the the expressway. Good price.

Was this review helpful? Yes
Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha City, responded to this review

Dear Ontour4444, Thank you for stopping at our hotel during your travels. We take pride in having clean rooms for our guests. It's something we take great pride in. so we value your feedback. If your travels comes to Charleston again we would love to see you again! More 

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