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Country Inn & Suites Charleston-South

2.5 of 5 105 Alex Lane, Charleston, WV 25304
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Country Inn & Suites Charleston-South
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Country Inn & Suites Charleston-South
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126 reviews from our community

Traveler rating
    41
    40
    30
    11
    4
See reviews for
47
40
5
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Country Inn & Suites Charleston-South
See the most recent reviews
Metamora, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed April 14, 2013

We were coming back from a army graduation and wanted to sight see in Charleston WV and decided to stay here as this was the only room left in the area. First problem is if you pay by cash you have to put 150.00 down and also a credit card hold so you will have to front almost 300.00 for... More 

Was this review helpful? Yes
Carlson Hotels C, Online Customer Support at Country Inn & Suites Charleston-South, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or... More 

Fairborn
Top Contributor
188 reviews 188 reviews
34 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed April 9, 2013

We found this Country Inn to be clean and well maintained. The room had a microwave, refrig and large screen TV. The bathroom was very large. The heating/cooling unit was great! It had actual temperature settings and the fan had a pleasant noise level. The breakfast was hot and the dining area was clean.

Was this review helpful? Yes 2
Nancy W, General Manager at Country Inn & Suites Charleston-South, responded to this review

Dear Valued Customer, Thank you for taking time to write your review about your stay at our hotel. I am Glad to hear you enjoyed your stay with us. We hope you can visit us again in the future. More 

East Lansing, Michigan
Top Contributor
231 reviews 231 reviews
41 hotel reviews
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed March 12, 2013

This property is clean and well kept. It is 12 years old, and began renovation March 4. Hopefully this will mean improved sleep quality from new mattresses and improved selections in the breakfast area. We have stayed at several Country Inns. This one is very quiet, and in a good location. The renovation will only help.

Was this review helpful? Yes 1
Nancy W, Front Office Manager at Country Inn & Suites Charleston-South, responded to this review

Dear Valued Guest, I am sorry to hear you found the beds uncomfortable during your stay and you had issues with our breakfast. We are replacing our mattresses during our renovations. We are also hoping with the new kitchen our breakfast will meet with our guest approval. We hope to see you again in the future. JerriAnn Customer Service More 

On The Road
Top Contributor
114 reviews 114 reviews
84 hotel reviews
185 helpful votes 185 helpful votes
4 of 5 stars Reviewed February 28, 2013

The staff at this hotel is so friendly! We stayed at this hotel over the Christmas holiday while visiting family in the area. We had a great rate at this property, and felt the value exceeded the rate! The hotel was so nicely decorated for the holidays - it was almost like staying at home! The room was spacious, clean,... More 

Was this review helpful? Yes
Nancy W, General Manager at Country Inn & Suites Charleston-South, responded to this review

Dear Valued Guest, We are happy to hear you enjoyed your stay with us over you holiday vacation, I do apologize for the issues with our breakfast during you stay. We are currently under renovation and with that we are getting a new kitchen and breafast area and we are hoping that will improve our breakfast considerably. We doo hope... More 

Toronto, Canada
Top Contributor
85 reviews 85 reviews
14 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed February 13, 2013

Nothing to complain about. The staff were friendly and helpful. Our room was in great condition. The beds were comfortable. Breakfast was tasty. Our family made use of the fitness room, the pool and the guest laundry and all met our expectations. I will happily book here again if I'm in the area.

Was this review helpful? Yes
Nancy W, General Manager at Country Inn & Suites Charleston-South, responded to this review

Dear Values Guest, I am happy to hear you had a fantastic stay with us and that you and you family made use of the amenities our hotel has to offer. I am also glad to hear our staff was friendly and help to you and your family. We look forward to your next visit with us. More 

Bardstown, Kentucky
1 review
5 of 5 stars Reviewed February 1, 2013

I just checked in to this hotel after being caught in the snowstorm on my way back to Louisville, Kentucky from Washington, DC. I tried the Motel 6 next door but the woman working the front desk (or should I say, walk up window) was less than accommodating and I didn't quite feel comfortable at the property. Walked next door... More 

Was this review helpful? Yes
Nancy W, General Manager at Country Inn & Suites Charleston-South, responded to this review

Dear Valued Guest, I am glad you enjoyed your stay with us. Thank you for your comments. More 

Fostoria
2 reviews
5 of 5 stars Reviewed January 30, 2013

My sister and I were recently in the Charleston area because of a death in our family. We stayed at the Country Inn & Suites and we were so glad we did. They gave us a reduced bereavement rate for out-of-town family members, When I asked staff if they knew of a nearby restaurant that would be able to provide... More 

Was this review helpful? Yes
Nancy W, General Manager at Country Inn & Suites Charleston-South, responded to this review

Dear Values Guest, We are glad you enjoyed you stay with us, and that our staff could help in your family's time of need. We hope that your future stays with our hotel are under happier circumstances. Thank you for taking the time to submit your review. We appreciate your kind words about our hotel and staff. More 

Southside Virginia
Top Contributor
67 reviews 67 reviews
45 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 10, 2013

Over the past 6 years we have stayed at this Country Inn & Suites many times. We are always pleased with the clean rooms and the helpful staff. Our most recent visit was exactly what we expected. We can add very little that has not been covered in other reviews. Our stay was great and I am sure we will... More 

Was this review helpful? Yes
Nancy W, Manager at Country Inn & Suites Charleston-South, responded to this review

Dear Vauled Guest, Thanks for your comments. The managment and staff are glad that you enjoy your stays with us. More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2012 via mobile

I stayed 2 full weekends loved it will stay here every time I come down this way best place I have ever stay in clean very nice staff and very friendly breakfast was the best I had bed made every day washer and dry to do my wash

Was this review helpful? Yes 1
Nancy W, Manager at Country Inn & Suites Charleston-South, responded to this review

Dear Guest, Glad you had a wounderful stay. Look forward to having you stay with us again in the future. Managment and Staff Country Inn & Suites Charleston, South More 

Roanoke, Virginia, United States
Contributor
20 reviews 20 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 4, 2012

i stayed at this hotel in august. this was the best country inn ive ever stayed at we were here on a vacation and this was the perfect family freindly hotel. We loved the very large room and the huge pool. The staff was great and the breakfast was ok yet not the bes ive had but averge. overall i... More 

Was this review helpful? Yes 1
Nancy W, Manager at Country Inn & Suites Charleston-South, responded to this review

Dear Valued Guest, Thanks for the good comments on are hotel. We are glad that you have enjoyed your stay with us. We are working to make are breakfast better. Hopefully on your next vist we will do better with breakfast. Hope to see you again soon. Managment and Staff More 

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Additional Information about Country Inn & Suites Charleston-South

Address: 105 Alex Lane, Charleston, WV 25304
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites Charleston-South 2.5*
Number of rooms: 64
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Also Known As:
Country Inn & Suites Charleston-South Hotel Charleston
Country Inn And Suites Charleston-South
Charleston Country Inn
Hotel Style:
#1 Green Hotel in Charleston
#4 Business Hotel in Charleston
#7 Family Hotel in Charleston

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