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Country Inn & Suites Charleston-South

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105 Alex Lane, Charleston, WV 25304
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Country Inn & Suites Charleston-South
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Country Inn & Suites Charleston-South
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133 reviews from our community

Traveler rating
    43
    44
    30
    12
    4
See reviews for
50
43
5
22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicagoland
Top Contributor
60 reviews 60 reviews
46 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for about a week and a half for work, we had a few rooms - the staff went out of their way to be sure we were taken care of. Great property, excellent people - would recommend to anyone. Right off the exit, never heard the interstate which was not far away. Clean, and up to date.

Was this review helpful? Yes
Mary A, General Manager at Country Inn & Suites Charleston-South, responded to this review

Hey! Glad you guys made it home safely, and I am sure your pups greeted you warmly! It was a pleasure to have such a nice group of guys staying here with us. Everyone on your team was extremely friendly and curteous. I am glad you enjoyed our hotel and hope you visit more Country Inn and Suites in the... More 

Clarksburg, West Virginia
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

checked into room, which i paid for a king standard room, but this was a king suite (311) so i thought "cool." the bed wasn't made, trash on floor, bathroom very dirty... it was never cleaned! so got another room from front desk... on another floor... it was also a king suite (211)... the bed was made and bathroom clean,... More 

Was this review helpful? Yes
Mary A, General Manager at Country Inn & Suites Charleston-South, responded to this review

I am very sorry for your disappointment with our hotel. We do strive for excellence as you can see from our other responses, and I would love to get a chance to make this right for you. I do apologize for you having to move to so many rooms and we should have discounted you immediately for your inconvenience. If... More 

Chesapeake, Virginia, United States
Top Contributor
54 reviews 54 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is a standard Country Inn and Suites. Very easy access, about 30 seconds from I-64, very convenient to restaurants and about 2 exits down from the State Capital. Staff was incredibly friendly and helpful. We were heading west from Charleston during a major snow storm, and the staff went out of their way to ensure we had all the... More 

Was this review helpful? Yes
Mary A, General Manager at Country Inn & Suites Charleston-South, responded to this review

Thank you so much for your kind remarks. We really appreciate the feedback. I will share this with my team. Mary Adams More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

Everything about our stay was wonderful! The staff was nice and helpful. The room was clean (and ready 2 hours early). Their breakfast was great. The overall appearance of the hotel was very clean and had a wonderful inviting feel to it. The only downside of this hotel (and the reason I rated it a 4 instead of 5) is... More 

Was this review helpful? Yes
Mary A, General Manager at Country Inn & Suites Charleston-South, responded to this review

Thank you very much for your review! I appreciate the feedback. Visit us again soon. Mary Adams More 

Lansing, Michigan
Top Contributor
114 reviews 114 reviews
16 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed January 3, 2015 via mobile

We found this property to be a good value in Charleston. The room was typical Country Inn, clean and comfortable. The full breakfast is a welcome touch. Kind of difficult finding the way in so look for the road to the Holiday Inn Express and cut through their parking lot.

Was this review helpful? Yes
Mary A, General Manager at Country Inn & Suites Charleston-South, responded to this review

Thank you for choosing the Country Inn and Suites, we appreciate your feedback. I hope you choose us again if you are ever in the area. Mary Adams More 

Davisville, United States
1 review
5 of 5 stars Reviewed December 19, 2014

My stay at this hotel was great as always. My room and bathroom were very clean. I stay there whenever I am in the area because I feel safe there and I trust the staff. The nearby restaurants help greatly. You can even walk to two of them.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Mary A, General Manager at Country Inn & Suites Charleston-South, responded to this review

I am glad you are a repeat guest! We love our repeaters! Means we are doing something right. I hope you are a Carlson Rewards Member to start racking up those points. We do have several nice restaurants all in walking distance and even if you wanted to drive out, everything is easy to find! Thank you for your continued... More 

1 review
5 of 5 stars Reviewed December 13, 2014

excellent small house keeping issue fixed asap. very nicely decorated for Christmas. I will be back. Location is away from town Center but close to CAMC memorial and Gabes. Not the best location for shopping or civic center activities.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Mary A, General Manager at Country Inn & Suites Charleston-South, responded to this review

Thank you for the great review! I know we are not super close to the mall, but everything is still pretty close. I hope you enjoyed your shopping while you were in town, and hopefully make it back in for some last minute Christmas items you might have forgot! Merry Christmas! Mary Adams More 

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