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Country Inn & Suites By Carlson, Charleston South, WV

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105 Alex Lane, Charleston, WV 25304
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Country Inn & Suites By Carlson, Charleston South, WV
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Country Inn & Suites By Carlson, Charleston South, WV
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152 reviews from our community

Traveler rating
    52
    49
    34
    13
    4
See reviews for
55
47
8
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
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    (42)
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    (28)
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Homewood, Illinois
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We needed a place to stay on this stretch of 64 - this hotel was just what we needed. We've stayed at other hotels in the area, and this one was much nicer. Front desk staff was nice. Room was clean. Hotel appeared to be well maintained. Had to hit the road so we didn't stay for breakfast, but the... More 

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Martinsburg, West Virginia
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Great experience. I would highly recommend this hotel. The staff was very helpful. Rooms were clean and the beds were comfortable. Great free internet. Pool and hot tub was very clean and relaxing. The breakfast was if we sat down at a mom and pops resteraunt

Review collected in partnership with Country Inns & Suites By Carlson

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1 review
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Country Inn and Suites on Alex Lane the night of May 18 and couldn't be more pleased. The rate was very reasonable, the beautiful room was spacious and comfortable, the bed was one of the most comfortable we have ever slept in, and the complimentary full breakfast was delicious. Best of all were... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Fort Lauderdale, Florida
Contributor
11 reviews 11 reviews
11 hotel reviews
5 of 5 stars Reviewed 1 week ago

The management and staff have been so helpful and friendly to me and my clients when staying at the Country Inn and Suites. The hotel is a must for anyone traveling to the Charleston area. The GM Mary Adams really knows how to take care of her hotel and guests. I will recommend this property to all my friends, family,... More 

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Hartford, Connecticut
Contributor
11 reviews 11 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The room was BIG AND VERY CLEAN! The staff was beyond welcoming and accommodating. Very relaxing, and fun all at the same time. It was located in a great part of town, a lot of stuff nearby to do and great places to eat. The cookies at the desk were awesome. I was very impressed with the quality room and... More 

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Elkins, West Virginia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

We always stay in country inn and suites where ever we go and have always had a good experience , this one however was not as expected. We requested a king suite with a door to bedroom as we have teenager, got to our room and door had been removed from bedroom? There was a bag of trash that was... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Charleston South, WV, responded to this review

Thank you for reaching out and writing your review. We are glad to hear that the staff was friendly and that you enjoyed the breakfast! We apologize that your room was not as advertised when you reached it as well as the trash you discovered in the hotel. Your comments will be shared with management to assure that these issues... More 

2 reviews
3 of 5 stars Reviewed 3 weeks ago

When I first checked into the hotel, everything seemed fairly nice. At first glance the room appeared clean and the bathroom had a huge counter which is always nice. Then I opened the closet and found a jacket that was left from a previous visitor. It also appeared that the extra sheets and pillows in the closet had been used... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, WV, responded to this review

Thank you for letting me know your concerns, we greatly appreciate all feedback. I have addressed the housekeeping issues with my team, and we have put in place some new procedures for them to follow. We are in a transition of our housekeeping team, so this review was very helpful to let them see what the guest sees. Again, Please... More 

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