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Country Inn & Suites By Carlson, Charleston South

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105 Alex Lane, Charleston, WV 25304
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Country Inn & Suites By Carlson, Charleston South
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Country Inn & Suites By Carlson, Charleston South
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172 Reviews from our TripAdvisor Community

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Traveler rating
    62
    54
    37
    14
    5
See reviews for
70
49
8
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
  • All months
    (172)
  • Mar-May only
    (42)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (28)
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Traverse City, Michigan, United States
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The hotel was nice. The rooms were clean and nicely sized. The pool area was nice. They have a huge dining room that had a lot of great breakfast options. The staff was very friendly. We recommend this hotel if staying in the area.

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Cleveland, Ohio
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We've stayed here in a King Suite twice on our way from OH to SC. This year we arrived late at night during a torrential downpour and found the parking lot packed full. My husband waited in the car with our 3 kids at the front entrance while I checked in. When I asked the front desk attendant where we... More 

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Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you for the wonderful review. I do have a great crew on my team. We are working on parking solutions, but it does get a little busy on sold out nights which is difficult for any property. I would love to know what we could have done to get 5 out of 5 on the rating, we strive for... More 

Newport, Tennessee
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We met our grand daughter here, we live in East Tenneesse and traveled with two small dogs, Country Inn accepts small dogs. Our room was nice and clean, the breakfast was wonderful, it was great to relax and enjoy the food without being rushed. We travel to Charleston every 3 mouths and always stay here.

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Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you for spending your special time with your granddaughter at our hotel. It is nice to hear that everyone in the party had a great time even the dogs! Please stop in and visit again soon. I guess we should see you in 3 months or so! Enjoy the rest of your summer! Mary Adams More 

Charlotte, North Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything about the stay in this hotel was positive. Great customer experience on the phone when booking the night and in person at the front desk. I travel with a service dog who settled quickly into the room and no scent distractions, which means it was very clean! Breakfast was excellent and beds were very comfortable. Only issue I had... More 

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Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you so much for the great review.. I am glad you pup enjoyed it as well! I know how hard they work, so I am glad he enjoyed it as well. I hope next time you are in town you stop in! Have a wonderful summer. Mary Adams More 

Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From beginning to end, this stay was perfect! We used this hotel as a halfway point for us during a family road trip. I can't get over how much this stay exceeded my expectations. There are no negatives whatsoever, and I definitely plan on staying here again on our next roadtrip down south!

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

What an amazing review! Thank you very much. I have shared this with my staff and praised them on a job well done! We can't to have you visit again! Mary Adams More 

Ashtabula, Ohio
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There are so many high ratings on this hotel, but our experience missed that mark for a couple reasons. At check-in we were warned about it being a non-smoking hotel, but the room had an obvious smell of smoke. It was late, the kids were tired so we just let it go and notified staff in the morning. Staff said... More 

Was this review helpful? Yes
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you for your feedback. It does sound like a pet room you were in. Sometimes with a third party has sold out on the other room types they put the guests in a pet friendly room. Our Front Desk then thinks you need the pet room. I have informed the Front Desk to confirm if they have a pet... More 

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