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Country Inn & Suites By Carlson, Charleston South

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105 Alex Lane, Charleston, WV 25304
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1 room 1 guest
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Country Inn & Suites By Carlson, Charleston South
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182 Reviews from our TripAdvisor Community

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Traveler rating
    69
    57
    37
    14
    5
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75
50
9
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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    (182)
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    (42)
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Charleston, West Virginia
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I've had the pleasure of staying at the Country Inn & Suites on several occasions and have never been disappointed. The hotel is very clean, welcoming and a good mix of value and sophistication. I have never met an unfriendly staff member and as a travel agent who also refers this property to her own clients, I have never heard... More 

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Norway
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Except for the lobby area, which needs a serious renovation the rest of the property is fine if not inspiring. One detracting comment is that my requested add-on offer for a serene room was not recognized at check-in. That said, the lady at the front desk was helpful and responsive to my concern about initially being given a room next... More 

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Westfield, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel itself is nice. I think fairly new. The location is right near a holiday inn express and a motel 6. Parking was not ideal....spaces are small and they share with the holiday inn. I read reviews of the noise of the highway and I could hear it as well but it didn't bother my sleeping but I was... More 

Was this review helpful? Yes 1
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you for stopping off and staying with us. I am sure being at an amusement park all day and then driving, you were ready to get some rest. So I am glad you chose to stay with us. I hope we can be a stop point on your next trip. Thank you again for choosing the Charleston Country Inn... More 

Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everyone at the Country Inn & Suites By Carlson is so nice and helpful. Southern hospitality is alive and well at this hotel. The management and staff really go out of their way to make sure your stay is pleasant. I would recommend this property to anyone looking for a safe, clean, and friendly setting.

Was this review helpful? Yes
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Glad you stopped in and loved our property! We appreciate your feedback and hope you will return soon. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was great. My room smelled fresh and well kept which is not always the case. The bed was comfortable and the carpet was clean. I stayed here for two nights and encountered the day and night staff which were all pretty friendly and accommodating. The hot tub and pool were open until 12am and I was in it... More 

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Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you very much for the nice review! We appreciate your feedback and if you are ever back in town entertaining please stop and stay with us! It was our pleasure having you as our guest. More 

Crystal Lake, Illinois
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

From the moment we walked in to the Country Inn and Suites the staff was extremely nice. This hotel offers a huge complimentary breakfast, probably one of the best we have ever had when staying at a hotel. Our room was not huge but it was comfortable with 2 queen beds, desk, flat screen tv and big bathroom, also very... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Awesome review! Thank you so much for taking the time to give us great feedback. I hope you will come back and visit soon. Mary Adams More 

Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We traveled through Charleston for a quick overnight stay. Even though we arrived late, the front desk attendant was very nice. The room was spotless and the breakfast in the morning was very good. We would definitely stay again.

Was this review helpful? Yes
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you for choosing our Country Inn and Suites as your stop off hotel. We appreciate your business and feedback. I am glad you enjoyed your stay! Thank you again, Mary Adams More 

Level Contributor
119 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We like country inn and suites properties for the spacious rooms and great breakfasts. This one met our requirements. The staff was nice but we always appreciate learning about a new local dinner establishment but no one had any suggestions besides the chain restaurants. Thank goodness for trip advisor.

Was this review helpful? Yes
Mary A, General Manager at Country Inn & Suites By Carlson, Charleston South, responded to this review

Thank you for your review and we are glad you enjoyed your visit with us. We will be putting together a list of non chain restaurants so this will be convenient for our guests, thank you for mentioning it. For our area, most of the restaurants are a chain, you would need to drive at least 15 minutes or go... More 

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