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Hampton Inn Charleston - Southridge

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1 Preferred Place, Charleston, WV 25309
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1 room 1 adult
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Hampton Inn Charleston - Southridge
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452 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn Charleston - Southridge
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1 review
5 of 5 stars Reviewed September 16, 2014 via mobile

I stayed here for business 11 days in a 3 week period. One if the best stays I have had in recent times. The staff was very friendly and extremely prompt and efficient. Rooms where clean. I would recommend to anyone. I would definitely stay again.

Helpful?
Thank Bear M
Michigan
Level Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed September 6, 2014

Pros: Updated & Modern Hotel, Large Pool Area, Hot Breakfast, Near Several Restaurants Cons: A Longer Drive Off Of The Expressway Than Other Hotels We chose the Hampton based on other Tripadvisor reviews and made a good choice. We were driving north on I-77 and knew the hotel was a little ways off of the expressway and out of our... More 

Helpful?
1 Thank The007Traveler
Winchester, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 3, 2014

This hotel was very clean and hotel staff friendly. However my vehicle and two others were broken in to and had items stolen. There are no security camera in the parking lot. The police officer said he is at this hotel all the time because of people breaking in to the guests vehicles.

Review collected in partnership with Hampton

Helpful?
1 Thank Terra K
HamptonCharlestonMGR, General Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Terra K, As the GM of the Hampton, I appreciate the feelings you must have regarding the loss and damage that you experienced during your stay with us. I am sorry that your property was taken and your vehicle was damaged during your stay. We, along with other hotels, businesses, and residences have all been targets. In my email... More 

Shenandoah, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 3, 2014

One of the nicest Hampton Inn that I have stayed at. There was nothing that I could complain about until I checked out. Several guest found their vehicles vandalized and broken into. Staff and local police said this is a reoccurring issue at this location. Its a shame because I would stay here every time i visited if it were... More 

Review collected in partnership with Hampton

Helpful?
1 Thank James W
HamptonCharlestonMGR, General Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear James W, I understand the feeling you must have regarding the loss and damage that you experienced during your stay with us. Thank you for your kind comments about our staff and we are happy to know that your automobile’s theft deterrent system helped keep your vehicle safe. We are as frustrated as you are about the recent rash... More 

Charleston, WV, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 3, 2014

At least four cars/trucks (mine being one of them) were broken into in the front parking lot of the Hampton during the stay. Hotel does not have external security cameras. The food was fine, the room clean and neat, and the staff apologetic about being broken into. Thief smashed rear glass on SUV in front lot 1st aisle. Appears that... More 

Review collected in partnership with Hampton

Helpful?
2 Thank Tracy B
HamptonCharlestonMGR, General Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Tracy B, I understand the frustration and unsettled feeling you must have regarding the loss and damage that you experienced during your stay with us. I am sorry that your property was taken and your vehicle was damaged during your stay. I thank you for your suggestions on the issue and we are certainly taking them into consideration. Per... More 

Akron, Ohio
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 31, 2014

Stayed here for one night on an out of town trip. This hotel is consistent with the very nice quality Hampton Inns that are typically available. My king room was roomy and the bed was very comfortable; clean with all the expected amenities. The lobby was up to date and the complimentary breakfast was again the standard Hampton faire which... More 

Helpful?
Thank Bjmoo10
Atlanta, Georgia
Level Contributor
156 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed August 31, 2014

Every single team member that I interacted with were friendly and professional. The hotel is clean and well maintained. The breakfast is typical for a Hampton. The surrounding area has a ton of shopping and restaurants. This is easily the best hotel in the market.

Helpful?
Thank Sherpa2286
Cincinnati, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed August 30, 2014

Overall great hotel with clean neat and comfortable rooms. Front desk personnel were very friendly DONOT eat the breakfast! They placed strawberries directly onto the serving tray without washing them . The orange juice tasted like medicine and the pastry was stale.

Review collected in partnership with Hampton

Helpful?
Thank Charles V
Carroll, Ohio, United States
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed August 24, 2014

there was a long blonde hair hanging from the hair dryer, there is a large crack around the faucet in the surrond around the bathtub. We never received our wake up call. The so called hot breakfast had no meat at all and was mini preformed egg omelets with peppers in them. No plain ones. tasted like premade and frozen... More 

Helpful?
Thank spooky2683
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Nancy H, Thank you for taking the time to write a review about your recent stay at our hotel. We apologize for the issues in your room. We’re working with our maintenance and cleaning team to ensure the situation doesn’t happen again. We’re sorry your breakfast didn’t live up to your expectations. We appreciate your suggestions and will share them... More 

Harrisburg, United States
1 review
5 of 5 stars Reviewed August 21, 2014

The service is excellent, social hour is well attended and light snacks and beer/wine are a welcome treat after a long day. Right next to Cabelas and good restaurants, but some distance from downtown Charleston.

Review collected in partnership with Hampton

Helpful?
Thank Michael P
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Michael P, Thanks for staying with us! I'm so happy that you had a great time and enjoyed our Manager's Reception. Can't wait to see you again! More 

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