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Hampton Inn Charleston - Southridge

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1 Preferred Place, Charleston, WV 25309
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Hampton Inn Charleston - Southridge
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Hampton Inn Charleston - Southridge
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342 reviews from our community

Traveler rating
    202
    98
    26
    11
    5
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106
74
12
108
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hampton Inn Charleston - Southridge
See the most recent reviews
Louisville, Kentucky
Top Contributor
192 reviews 192 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed April 14, 2015

Hampton Inns almost always deliver! Used up hotel points for two families to stay for free on our way out East. Our kids loved the indoor pool and large hot tub. They have cute indoor cabanas setup I've never seen anywhere else. The gym is nice, the parking is free, the breakfast is free and the folks who run the... More 

Was this review helpful? Yes 2
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Coomsey, Wow! Thank you so much. Glad you enjoyed the cabanas in the pool area, they've been a great new feature for our guests. So happy to hear your kids loved the pool. We will be looking for you when you travel through Charleston again! More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

This was a "typical" Hampton Inn! Outstanding staff, room and breakfast. The desk manager was extremely helpful and friendly. I would stay here again, which is my highest compliment! The breakfast was quite good and the staff maintained a welcoming atmosphere.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear U2547TAjohnw, Thank you so much! I'm so happy that our staff made you feel so welcome and we can't wait to see you back at our hotel! More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 12, 2015

Stayed here for 2 nights on a family road trip. The room was great and the staff was very helpful. Even though there is construction going on we hardly noticed a thing. Breakfast was great each time and the staff was right there making sure that everything was stocked and fresh. Great hotel!

Was this review helpful? Yes 1
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear ddyki, I'm glad our staff was so helpful during your stay, and I am glad our renovation construction didn't bother you while you were here. Thanks for calling us a Great Hotel, and I can't wait to see you again! More 

Webster, NY
Top Contributor
50 reviews 50 reviews
20 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed April 6, 2015

This hotel was very nice. My family really enjoyed the pool and hot tub. I was looking for a vending machine at night and was surprised to find they offer free soda! The room was clean and nice. Beds are comfortable. The only negative was the renovations. They started working at 7:30 am which was ok because we were up... More 

Was this review helpful? Yes 1
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Tinahawaii, Thanks for the review and I am sorry about the disturbance from the workers. 7:30 AM is too early and we've adjusted the times to make sure not to disturb our other guests. Glad you enjoyed the stay and we'd love for you to return to see our new look! More 

Lakeville, Ohio
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 6, 2015

we stopped here on our way to Fl, I dealt with Sunnam ( not sure how to spell her name) but was a great exsperience dealing with her. The motel was under construction but they at the motel was sooooo cool about making it right with the customers on their stay, plus was a very nice lady to talk with... More 

Was this review helpful? Yes 1
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Jim B, We're happy to have met you! So glad to hear you enjoyed the conversation and that our renovation didn't disturb you while you were here.We look forward to your return! More 

Pittsburgh, Pennsylvania
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 26, 2015

I've stayed here several times for work and have always had a pleasant stay, but this one was a little disappointing unfortunately. As stated by other reviews, the hotel is currently undergoing renovations on all there rooms and recently opened one of their partially finished floors back up. I say partially finished because the front desk mentioned that the hallway... More 

Was this review helpful? Yes 5
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear roadwarrior017, I'm truly sorry for the disappointing stay you had this time and hope that we can give you new reasons to come back. We're doing our renovation in phases and the furniture is due for replacement through the summer, as well as worn out carpet will also be replaced at that time. I also wish to apologize for... More 

Cjarleston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

The rooms were very clean. The bathrooms were as well. I am super picky when it comes to having a clean room. The hampton Inn both times we stayed there were great. The safty is also nice. You need a key to get anywhere in the building. I am a single mother with 2 small children.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Julie M, Nice to hear you felt safe while staying with us. We appreciate the comments on the hotel and look forward to seeing you again sometime soon! More 

Williamson, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 25, 2015

The room was clean, the pool and hot tub were well maintained, and it was a pleasant stay. We were told that construction was going on during our stay, but we never heard a thing. Would recommend this hotel!

Review collected in partnership with Hampton

Was this review helpful? Yes 1
HamptonCharlestonMGR, General Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Teresa C, I'm glad none of the construction bothered you, and we're so glad you had such a nice stay with us. Thank you very much for the recommendation. More 

Bristol, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

I stay at this hotel because of the location and the great service they provide there. The hotel is very close to places to eat and entertainment to pass the stay away from home. I highly recommend it to anyone staying in the area. Also it is very close to Cabala's and Gander Mountain.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
HamptonCharlestonMGR, General Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Joe H, Thanks for your stay and loyalty to the Hampton Brand. We appreciate the recommendation and hope to see you again! More 

Mahanoy City, Pennsylvania
Top Contributor
59 reviews 59 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 23, 2015

Stayed here on business. While it's located outside Charleston, it's only a short drive into the city and there's plenty close by, including Cabela's and a Quaker Steak and Lube within walking distance. Hotel lobby was clean. Staff friendly and helpful. Fitness room has treadmills and elipticals and a few dumb-bells. Pool area looked clean. Bathroom supplies are plentiful and... More 

Was this review helpful? Yes
HamptonCharlestonMGR, General Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear mcfdtony, Thanks so much for that awesome review. I am sorry about the quality of the oatmeal during your stay and we will look into that issue. Thanks for giving other guests a list of all the amenities as well as local dining options. Glad you enjoyed your stay so much! More 

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