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Hampton Inn Charleston - Southridge

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1 Preferred Place, Charleston, WV 25309
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Hampton Inn Charleston - Southridge
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452 Reviews from our TripAdvisor Community

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Annapolis, Maryland
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Room was nice and quiet, Clean, Fresh, and Comfortable. Cozy Bed and extra pillows. The evening we arrived; there was a reception in the Lobby area where they were serving complimentary wine, beer, chicken cordon blue, snacks, and salad. Needed to do a bit of Christmas Shopping and Toys R Us was within walking distance and plenty of other shops... More 

Helpful?
Thank ChesapeakeLinda
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear ChesapeakeLinda, Happy to hear you enjoyed the Manager's Reception! Thanks for the kind comments about our hotel and the area. We look forward to seeing you again! More 

Columbus, Ohio
Level Contributor
132 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Second time here. First few visits we used the downtown Hampton but eating and traffic was a pain. Switched to this one and was surprised how great it is. Starting with staff that go out of their way to please. Rooms are clean and well maintained. Pool was way above average. Breakfast was excellent.

Helpful?
Thank disgusted012
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear disgusted012, We thank you for your loyalty and appreciate the comments you made about our staff. They are the backbone of our hotel. Glad you enjoyed the pool and breakfast, and we look forward to seeing you again! More 

Charleston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is an excellent experience for any traveler. Staff is very friendly. Rooms are very clean and comfortable. I've stayed here several times and have never had a bad experience. Close to several restaurants and shopping.

Review collected in partnership with Hampton

Helpful?
Thank Rita P
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Rita P, We love 'Excellent' reviews! I want to express my thanks for the comments about our friendly staff, and for your glowing recommendations. We cant wait to see you again! More 

Newnan, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel experience and near many restaurants. The hotel staff is very helpful, rooms are clean and breakfast is good. I would stay here again and would recommend this hotel to my friends and family.

Review collected in partnership with Hampton

Helpful?
1 Thank Robert T
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Robert T, I appreciate your kind comments about our staff and hotel. Thank you so much for your stay and your recommendation means a lot to us. I hope to see you soon! More 

Atlanta, United States
2 reviews
3 of 5 stars Reviewed 4 weeks ago

First time at this hotel. Very clean and modern. Room was very nice. However, the lack of heat in the common areas (hallways, elevator, lobby, breakfast area) was concerning. Staff didn't know if they could control heat in those areas, let alone the elevator. It was only in the mid-20's outside, so Winter really wasn't even here yet. Hate to... More 

Review collected in partnership with Hampton

Helpful?
Thank Kenneth H
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Kenneth H, Thank you for your visit, and your kind words about the room and hotel. I'm terribly sorry about the heating issue, since we've had such a warm winter so far, the units in the hallways were not set over to winter heat as yet. That has been corrected and the hallways and lobby are much warmer now.... More 

Highland, MI
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 4, 2016

We initially checked into the Holiday Inn Express Civic Center in Charleston- bad mistake. I called Hampton Inn Charleston - Southridge and they were able to accommodate us so we checked in here instead. Nice clean hotel, greeted as a Hampton Inn member, complimentary soda and coffee upon check in. (although the Coke syrup was out...and the Sprite had an... More 

Helpful?
Thank longbranchno4
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear longbranchno4, Glad we could be of service to you and thank you for the kind compliments. I'm sorry the soda was not up to par, and we are looking into it. I hope we get to see you again in the future and that we can become your choice when you travel to Charleston! More 

Roanoke, VA, United States
1 review
4 of 5 stars Reviewed January 3, 2016

Have stayed in this Hampton Inn for the last 6-8 years at Christmas. Visit relatives while there. Grandkids love the pool and hot tub. Rooms redone, bathrooms bright and clean. Really enjoyed our stay. Staff friendly and easy to get to restaurants and shopping. Had three rooms for family, all together.

Review collected in partnership with Hampton

Helpful?
Thank David B
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear David B, It's a little humbling to hear that you have chosen our hotel to be such a special part of your family's Christmas time. Thank you for your loyalty and we are overwhelmed that you would let us be a small part of your family's holiday. I look forward to seeing you next year! More 

Ft Myers, United States
1 review
5 of 5 stars Reviewed December 31, 2015

Met my daughter and her four children for Christmas in this hotel conveniently located between Cincinnati and Roanoke. Cookies in the lobby, clean rooms, indoor pool for the kids, great breakfast, plenty of restaurants to choose for dinner. Free internet. Micro and fridge in room. Great experience! I love Hampton Inns!

Review collected in partnership with Hampton

Helpful?
Thank Beverly A
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Beverly A, We appreciate that you chose our hotel for your Christmas get together, and I can't say enough how great it feels to hear all your kind words about our hotel. Thank you so very much, and we would love to be your Hampton of choice in the future! More 

Arlington, Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

We stopped to divide a long car trip. Very nice, clean, and new or recently upgraded. The indoor pool was also very nice and the breakfast tasty. Our only complaint is that the walls are a little thin and the morning was noist. Otherwise a very solid choice for a roadside hotel.

Helpful?
Thank Burke K
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Burke K, So glad we could be your stopping over point on your trip! Thank you for the kind comments and I am sorry to hear that it was noisy for you. I hope if it was too noisy that you talked to our Front Desk about it so we could check it out. Thanks again, and I hope... More 

Wake Forest, United States
1 review
5 of 5 stars Reviewed December 22, 2015

The staff at the Hampton were extremely helpful during this time of uncertainty. I was able to call the hotel via the Hilton app and book a room before all of the other folks exiting the highway. I then used the Hilton app to map my way to the hotel without getting lost. The hotel is in a great area... More 

Review collected in partnership with Hampton

Helpful?
Thank B R
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Wow, so glad we could help you during the interstate shutdown. Sorry it delayed your trip, but I'm happy we could be here and you got to stay with us until it was safe to move on! Thanks for the compliments and demonstration of using the Hilton app to book and find us. More 

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