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Hampton Inn Charleston - Southridge

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1 Preferred Place, Charleston, WV 25309
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Hampton Inn Charleston - Southridge
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Hampton Inn Charleston - Southridge
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336 reviews from our community

Traveler rating
    198
    97
    25
    11
    5
See reviews for
105
71
12
106
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • All months
    (336)
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    (87)
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Charleston, WV, United States
1 review
5 of 5 stars Reviewed yesterday NEW

I normally stay in downtown Charleston for business, but everything was full at this time. I was pleasantly surprised. The rooms were clean and beautiful. The pool and jacuzzi were exceptional. Staff was very friendly and shopping and restaurants are located nearby.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Collinsville, United States
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Just a quick overnight stay with no problems. No problems is a good thing. The hotel is doing an upgrade but didn't cause a problem. Good place to stay for access to local shops and close to downtown.

Review collected in partnership with Hampton

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St Louis, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Staff was courteous, room was very nice, good location. They informed me at reservation time that there was construction but only between 9a-5p and it was accurate. Was not disturbed by construction at all. This was my second time staying at this hotel. Very pleased both times, would recommend.

Review collected in partnership with Hampton

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Saint Albans, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

I liked the hotel, very convenient and very nice staff. I do not recommend the pool for very long, it was very muggy and hard to breath and caused my children breathing issues. The pool was not ventilated properly and it was very hot.

Review collected in partnership with Hampton

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Louisville, Kentucky
Top Contributor
185 reviews 185 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

Hampton Inns almost always deliver! Used up hotel points for two families to stay for free on our way out East. Our kids loved the indoor pool and large hot tub. They have cute indoor cabanas setup I've never seen anywhere else. The gym is nice, the parking is free, the breakfast is free and the folks who run the... More 

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HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Coomsey, Wow! Thank you so much. Glad you enjoyed the cabanas in the pool area, they've been a great new feature for our guests. So happy to hear your kids loved the pool. We will be looking for you when you travel through Charleston again! More 

1 review
5 of 5 stars Reviewed 1 week ago

This was a "typical" Hampton Inn! Outstanding staff, room and breakfast. The desk manager was extremely helpful and friendly. I would stay here again, which is my highest compliment! The breakfast was quite good and the staff maintained a welcoming atmosphere.

Review collected in partnership with Hampton

Was this review helpful? Yes
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear U2547TAjohnw, Thank you so much! I'm so happy that our staff made you feel so welcome and we can't wait to see you back at our hotel! More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights on a family road trip. The room was great and the staff was very helpful. Even though there is construction going on we hardly noticed a thing. Breakfast was great each time and the staff was right there making sure that everything was stocked and fresh. Great hotel!

Was this review helpful? Yes
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear ddyki, I'm glad our staff was so helpful during your stay, and I am glad our renovation construction didn't bother you while you were here. Thanks for calling us a Great Hotel, and I can't wait to see you again! More 

Webster, NY
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was very nice. My family really enjoyed the pool and hot tub. I was looking for a vending machine at night and was surprised to find they offer free soda! The room was clean and nice. Beds are comfortable. The only negative was the renovations. They started working at 7:30 am which was ok because we were up... More 

Was this review helpful? Yes
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Tinahawaii, Thanks for the review and I am sorry about the disturbance from the workers. 7:30 AM is too early and we've adjusted the times to make sure not to disturb our other guests. Glad you enjoyed the stay and we'd love for you to return to see our new look! More 

Lakeville, Ohio
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we stopped here on our way to Fl, I dealt with Sunnam ( not sure how to spell her name) but was a great exsperience dealing with her. The motel was under construction but they at the motel was sooooo cool about making it right with the customers on their stay, plus was a very nice lady to talk with... More 

Was this review helpful? Yes
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear Jim B, We're happy to have met you! So glad to hear you enjoyed the conversation and that our renovation didn't disturb you while you were here.We look forward to your return! More 

Pittsburgh, Pennsylvania
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed here several times for work and have always had a pleasant stay, but this one was a little disappointing unfortunately. As stated by other reviews, the hotel is currently undergoing renovations on all there rooms and recently opened one of their partially finished floors back up. I say partially finished because the front desk mentioned that the hallway... More 

Was this review helpful? Yes 3
HamptonCharlestonMGR, Manager at Hampton Inn Charleston - Southridge, responded to this review

Dear roadwarrior017, I'm truly sorry for the disappointing stay you had this time and hope that we can give you new reasons to come back. We're doing our renovation in phases and the furniture is due for replacement through the summer, as well as worn out carpet will also be replaced at that time. I also wish to apologize for... More 

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