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Hampton Inn Charleston - Downtown

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1 Virginia Street West, Charleston, WV 25302-2357
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Hampton Inn Charleston - Downtown
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Hampton Inn Charleston - Downtown
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329 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Wayne, Indiana
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Hampton Inn in Charleston provided a good night's stay. We had a king study with a sofa bed, and it was great. Although the room was not the most spacious, there was adequate room, even with the sofa bed expanded. The bed was comfortable, and both the room and bathroom were very clean. The indoor, saltwater pool is a... More 

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Ontario, California, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel was wonderful with excellent accomodation an d service and the staff were wondeful, friendly and progfessional- I enjoyed my 80 nights there very much., I can highly recomment this Hampton Inn in Charleston Downtoiwn West Virginia to all.

Review collected in partnership with Hampton

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Virginia Beach, Virginia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Arrived at 1:00am and greeted like a returning, regular customer. The room was lovely and the beds were very comfortable. Although the breakfast offerings were plentiful and looked delicious, we opted to get on the road. We will choose this hotel again if our travels allow.

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Columbus, Ohio
Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago

Our room was very clean and complete. The kids loved the opportunity to swim in the small indoor pool. The only negative was the breakfast. It includes a multitude of items but was refreshed too slowly with items as they were consumed. I didn't leave hungry but had limited choices.

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Charleston, United States
1 review
2 of 5 stars Reviewed 1 week ago

Not enough parking for the number of rooms. Room floor was damp when we arrived (arrival was at 2:30 AM so it was not because it was just cleaned). And breakfast was not restocked in the AM for the number of guests. Overall, not the place for families and not worth the price payed.

Review collected in partnership with Hampton

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Hampton Inn Dow... C, General Manager at Hampton Inn Charleston - Downtown, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next... More 

Apex, North Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I chose this hotel because it was selected by Trip Advisor to be in the customer service hall of fame. I wasn't disappointed. The staff was very friendly, the rooms were comfortable, clean, and nicely updated. The breakfast was slightly above average, but it didn't take from the experience. The only other issue, was I used digital check-in and chose... More 

Review collected in partnership with Hampton

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1 review
5 of 5 stars Reviewed 1 week ago

Overall great stay. Very clean, quiet, convenient to interstate. Complimentary breakfast was pretty typical for Hampton Inn- staff person got annoyed when asked for something (juice) they did not have available.

Review collected in partnership with Hampton

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LEWISBURG
1 review
5 of 5 stars Reviewed 1 week ago

We choose to stay at Hampton because we know that the rooms are always clean, comfortable, and exceed our expectations. Also, we expect to enjoy a delicious breakfast, but this experience was not up to par. When we arrived to the breakfast area, around 9:30am, most all the food was gone- there were no bread, muffins, bagels, no eggs, no... More 

Review collected in partnership with Hampton

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St Albans, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very nice Hotel, very helpful staff, Clean rooms and Bathrooms, Nice Pool. Right off Main Interstate, and great Location in Downtown Charleston. Shuttle Service was helpful taking us to different restaurant's in the area.

Review collected in partnership with Hampton

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Williamstown, United States
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Staff turnover causes problems checking in and out. Can't find or know how to use pre-authorizations or tax-exempt forms. Staff always seem to mess up the billing no matter how many times you stay there. Complete miss-understanding of how per-Diem works. For the full rate charged there are much better places to stay in the CHarleston WV area.

Review collected in partnership with Hampton

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Hampton Inn Dow... C, General Manager at Hampton Inn Charleston - Downtown, responded to this review

Dear Kevin W, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all... More 

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