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Hampton Inn Charleston - Downtown

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1 Virginia Street West, Charleston, WV 25302-2357
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Hampton Inn Charleston - Downtown
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Hampton Inn Charleston - Downtown
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282 reviews from our community

Traveler rating
    125
    89
    42
    19
    7
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75
61
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97
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Erie, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed today NEW

We booked the hotel because it was close to th civic center, where we were seeing a concert. The staff was so friendly and helpful. The hotel was within walking distance of the mall, Civic Center, and various food options. The only downfall was the hotel was under construction, which we weren't informed of when we made our reservation. We... More 

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Hillsborough, NC
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We picked this hotel because it was a Hampton Inn and it was downtown near restaurants and just off the highway. The staff were so friendly and helped us to select an excellent restaurant. They had a shuttle that took us to the restaurant and picked us up, with a very friendly driver. We've stayed here twice and will do... More 

Review collected in partnership with Hampton

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Linthicum Heights, MD, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great breakfast. Coffee was well prepared and hot upon arrival. Hilton Honors members (Gold) receive the standard gift bag, and Vicky (the manager), does a great job welcoming in folks upon arrival. Robert checked me in, and he was very courteous and helpful. I stayed within Gov't per diem rate ($105), and for the money, this Hampton Inn is worthy... More 

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Shepherdstown, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

I would recommend this hotel 100 times over! Flawless! My room was quiet, clean and comfortable. I really can not think of one thing that was wrong with my stay. The front desk employees were fabulous and treated me as if I were their friend! Great personalities!

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Lambertville, United States
1 review
3 of 5 stars Reviewed 1 week ago

Our bathroom sink ran so slowly we couldn't keep the water running when shaving or brushing teeth w/o it filling up. The bathtub was the same. You had to make sure to remove the stopper completely or the water would fill up the tub while showering.

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WHEELING
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is undergoing some construction. Looks like an outdoor facelift. There is no sign on the hotel now, so trust your GPS. Very nice place with friendly staff. Breakfast was good. Beds were good and the room was spacious. Good bang for the buck. The lady that kept the breakfast bar in order was a real treat. Very friendly,... More 

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Wilmington, North Carolina
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Accommodations are always great as well as the customer service. I stay at this facility no less than 10 times a year. I would especially like to thank Desiree who took my room reservation. She was incredibly helpful and efficient. Unfortunately, there was an issue with the confirmation e-mail coming through. I called and politely asked them to try and... More 

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Ocean City, Maryland
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I've stayed at this Hampton many times and have come to expect good quality and service every time. This visit proved no exception. The location is excellent, near downtown and within a short drive of many great restaurants and community activities. Free popcorn in the evenings is an added bonus. The breakfast buffet, while unexceptional, is adequate. The one issue... More 

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Omaha, Nebraska
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Most Hampton Inns are a little better than this one, or maybe the quality standard is dropping overall. This is the second Hampton Inn in row that was a little disappointing. At he time I visited, April 16-19, 2015. The exterior was undergoing painting and renovation, so there was NO sign designating the identity of the building, and the main... More 

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Lapeer, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I always stay at Hampton Inns because of the "clean linen" commercials. I also like the breakfast in the AM. This hotel's breakfast was the worst I have ever seen. It was 8:00 and everything was empty. The counters and utensils were filty. The hostess spent more time yacking with people than making sure food items were full and tidy.... More 

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Hampton Inn Dow... C, General Manager at Hampton Inn Charleston - Downtown, responded to this review

Dear Charmaine B, I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service at breakfast; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you... More 

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