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Hampton Inn Charleston - Downtown

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1 Virginia Street West, Charleston, WV 25302-2357
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Hampton Inn Charleston - Downtown
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Hampton Inn Charleston - Downtown
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273 reviews from our community

Traveler rating
    121
    87
    39
    19
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lapeer, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

I always stay at Hampton Inns because of the "clean linen" commercials. I also like the breakfast in the AM. This hotel's breakfast was the worst I have ever seen. It was 8:00 and everything was empty. The counters and utensils were filty. The hostess spent more time yacking with people than making sure food items were full and tidy.... More 

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Hampton Inn Dow... C, General Manager at Hampton Inn Charleston - Downtown, responded to this review

Dear Charmaine B, I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service at breakfast; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you... More 

Dayton, Ohio
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

'Had stayed here before but wasn't impressed the first time around, This time greeted by a great night auditor, Tammy. First-class greeting, friendly & professional. 'Resolved an equipment failure in room immediately.' Super recommendation on a local pizza delivery. You'll never get better service anywhere. Motel is under renovation. Morning staff woke me early to move my car as to... More 

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Charleston, WV, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was everything I expected it to be. The location is a little tricky to get to, but pay attention to the directions, and you will have no problem. There was some construction on the outside so that limited parking a bit.

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Cleveland, Ohio
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had to stop in unexpectedly around 10pm when we got a flat tire on the freeway driving through. They were out of double rooms and rollaway beds (not surprising that late at night - I confirmed this was true by checking the room availability on mobile), but the front desk was extremely patient and accommodating. She was able to... More 

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Maxwelton, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We stay at this Hampton Inn often due to travel. The Inn is close to the airport, always clean and has a great breakfast when we have time to indulge. The rooms are spacious and comfortable. We always choose Hampton Inn when traveling.

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Charleston, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed one night at this hotel on business. People coming in should know that they are currently doing reservations, so it looks a little rough on the outside. Inside, though, it is quite nice. Rooms have been recently redone and are clean and comfortable. The only complaint I have is the complimentary breakfast. While some of the breakfast options... More 

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Elkins, West Virginia
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice place to stay but check in service a problem. Room paid for in advance and Credit card taken at check in but they automaticly charge $50.00 even if you plan not to use their extra charged amentities. Was assured the would credit any unused portion within 72 Hours but this was never disclosed until after the fact. When I... More 

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Lexington, KY, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Best service of any Hampton Inn I have been too. Its a bit on the noisy side due to the proximity to the elevated interstate but I had very little trouble sleeping with headphones on. Problem is purely one of location in Charleston, but the room quality and service were top notch.

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Charleston, United States
1 review
5 of 5 stars Reviewed March 13, 2015

great and friendly staff, even during construction they had everything cleaned out by night, they very well accommodate all guest with there needs. never met such a wonderful management and friendly, they get out of they ways to make my stay great. thanks again Hotel staff

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Augusta, Georgia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2015

I came in late at night, and they were able to find a room that was appropriate and reasonable. The hotel is clean and well-situated, within a short walking distance of the the mall and civic center. It was well-kept, and the staff was helpful and accommodating. As all Hampton Inns, there was a nice breakfast offered in the morning.

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