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Residence Inn Charleston

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200 Hotel Circle, Charleston, WV 25311
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1 room 1 guest
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Residence Inn Charleston
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145 Reviews from our TripAdvisor Community

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Traveler rating
    69
    48
    15
    10
    3
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62
30
5
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toledo, Ohio
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 1 week ago

This is your typical Residence Inn. It was a nice hotel, but not amazingly nice, it was located in a somewhat remote business area, but not too far off the highway. Only stayed for a night, didn't look like much was in the area if you were looking to do anything.

Was this review helpful? Yes
Greg B, General Manager at Residence Inn Charleston, responded to this review

Dear skirack, Thank you for your comments, we are always interested in our guests opinions and appreciate being made aware of their experiences. I'm glad you thought we were a good hotel. I am sorry that there was not more around us for you. We are located in a business park and are two miles from the capital and Yeager... More 

Williamsburg, Virginia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We stopped in Charleston en route to Cincinnati. I picked this hotel because of tripadvisor ranking. Mattress was extremely uncomfortable, location was terrible. We were hoping to find something right off the interstate. We would never have found it had it been dark. There is absolutely nothing near by. No restaurants or stores. It's kind of in the middle of... More 

Was this review helpful? Yes
Greg B, General Manager at Residence Inn Charleston, responded to this review

Dear michele5261, Thank you for your comments. We are always interested in our guest o[inions and appreciate being made aware of their experiences. I am sorry that your queen bed was not comfortable for you. I appreciate your great comments regarding the staff and will make sure I share it with them. Our extended stay guests really enjoy our location... More 

07081
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was clean and modern. Haley at the front desk was very helpful even though it was a busy time. There was something wrong with the room so she moved us quickly. The breakfast was much more plentiful than expected with many hot dish options.

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1 review
5 of 5 stars Reviewed 4 weeks ago

Stay was with my family of 5 (3 boys). Had a great stay. Good service. Weather was too good to have a bad experience. Rooms were clean and there were lots of amenities. Plenty of good food and a clean swimming pool.

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Eau Claire, Wisconsin
Level Contributor
97 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean comfortable and quiet with a friendly and helpful staff. Just as you would expect from this chain. One extra positive is that this is one of the RI that are all inside so no need to fight the elements with your luggage or when going to breakfast

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New Smyrna Beach, Florida
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 23, 2015

Mixed review. We stayed here twice as a much needed stop over point for a long trip. Our stays were about 3 weeks apart. The staff was very friendly and accommodating both times. They were attentive at check in and check out and devoted full attention to each customer which was nice to see. The rooms varied. Going, we had... More 

Was this review helpful? Yes 1
Greg B, General Manager at Residence Inn Charleston, responded to this review

Dear Kyra R, Thank you for choosing the Residence Inn in Charleston. I am very sorry for the conditions that you found. We have given your comments to the appropriate staff to ensure this is an isolated incident. Thank you for your great comments regarding the staff I will make sure I share them as well. When in Charelston again... More 

Bedford, Virginia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 18, 2015

It is amazing how quiet this hotel was. The hotel was full and we didn't hear anything. The only downfall was that the air conditioning system could not cool off our room to 65 degrees and maintained a temperature of 70. (The temperature outside was hot). Our room was a 1 bedroom suite with a kitchenette (full sized refrigerator, flat... More 

Was this review helpful? Yes 1
Rockford, Michigan
Level Contributor
144 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed July 15, 2015

Stayed here for one night (3 rooms) using Marriott points and really had a good experience. The hotel is very hard to find and could use more/better signage. The hotel seemed modern and well maintained. Rooms and bathrooms were very clean and in good order. Staff was very friendly and helpful. We had someone arriving late and not feeling good... More 

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Cary, North Carolina
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 17, 2015 via mobile

We frequently stay at Residence properties and this was typical. Met our needs with spacious rooms and ample breakfast. Sits away from town and is quiet. Must drive to restaurants if not using in room kitchen.

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North Royalton, Ohio
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 16, 2015

This place to stay is more than the best. The people were so friendly, the room was spectacular, clean, and so roomy we could live there with no problem. Even the bath towels were soft. I loved the fact that if you stayed there a week they had something going on daily to offer there guests. Such as a grill... More 

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