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Residence Inn Charleston

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200 Hotel Circle, Charleston, WV 25311
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Best prices for: 1 room 1 guest
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Residence Inn Charleston
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137 Reviews from our TripAdvisor Community

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Traveler rating
    68
    44
    13
    9
    3
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56
28
5
35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cary, North Carolina
Top Contributor
59 reviews 59 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We frequently stay at Residence properties and this was typical. Met our needs with spacious rooms and ample breakfast. Sits away from town and is quiet. Must drive to restaurants if not using in room kitchen.

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North Royalton, Ohio
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place to stay is more than the best. The people were so friendly, the room was spectacular, clean, and so roomy we could live there with no problem. Even the bath towels were soft. I loved the fact that if you stayed there a week they had something going on daily to offer there guests. Such as a grill... More 

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Fort Myers Beach, Florida
Top Contributor
81 reviews 81 reviews
34 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My family and I spent one night here for the first time. We liked being in the mountains and this location was far removed from any downtown hustle and bustle. We liked that! The young lady who greeted us checked us right in. I was not acknowledged as a Marriott Rewards Member. She gave a little info regarding time of... More 

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Bridgewater, New Jersey
Top Contributor
74 reviews 74 reviews
17 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I and our cocker spaniel stayed at this hotel last year and just visited again. The staff were friendly and helpful and very accommodating to us and our pet. The grounds looked like a pet convention as there were many dogs at the hotel but no noise and no mess. The suites are clean and comfortable. The... More 

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Tampa, Florida
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 26, 2015

The hotel itself is nice, the rooms were clean and they offer a free breakfast, but the biggest problem was it is a pet friendly hotel. Usually Residence Inn's are pet friendly, but always have rooms that animals are NOT allowed to stay in, but for some reason, this Residence Inn allows pets in ALL rooms. Not a good situation... More 

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Greg B, General Manager at Residence Inn Charleston, responded to this review

Dear Andy, Thank you for your comments regarding your most recent stay. I am sorry that you did not have a restful stay. We have shared your comments with the entire leadership team and the entire housekeeping team. Thank you for your positive comments regarding the cleanliness of your room, we will certainly share these as well. We are located... More 

Grosse Pointe, Michigan
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed May 26, 2015

Our stay at this Residence Inn was wonderful! Kind, friendly and helpful staff members greeted us, as well as some beautiful deer on the roadside during the evening drive up to the hotel! Our suite was very clean, comfortable, quiet and welcoming! If you visit Charleston, make sure to tour their beautiful Capitol building and their amazing museum right nearby.... More 

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Bardstown, Kentucky, United States
Top Contributor
136 reviews 136 reviews
21 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed May 3, 2015

We greeted by a young lady that treat us like royalty. She was very well trained and will go far. She provided a map of the area and gave ideas as to where to eat, fuel, etc. We had a one bedroom suite which is nice, but unnecessary as the regular room is very accommodating. Residence Inns always provide great... More 

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new hampshire
Contributor
16 reviews 16 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 25, 2015

This was a stop over on a week-long family road trip. I decided to stay at this hotel as we had just stayed at another Marriott property in North Carolina. When I called to make the reservation the women who took my information was very short and rude. She explained at least 3 times that I could not cancel the... More 

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Greg B, General Manager at Residence Inn Charleston, responded to this review

Thank you for your comments regarding your most recent stay with us. I am very sorry that you recieved less than cordial and gracious service while making your reservation. I will be sharing your comments with the entire front desk team and I will make sure to share them with the reservation center. I am glad that you found everything... More 

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2015 via mobile

I've stayed at this hotel many times when I travel from WI to WV to visit friends and family. I'm unsure about a few negative reviews considering I've never had problems with bugs,room smell,etc. This hotel is perfect for my family of 5. We always book a two room suite. It's nice to have a kitchen and refrigerator to prepare... More 

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Evansville, Indiana
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2015

After 7 hours of travel, my family needed a nice, clean place to rest our heads. This place was perfect for my family of 4 (6 year old and the 4 year old birthday girl). Plenty of space in the king bed room. My kids are small enough to just curl up on each end of the sofa. The free... More 

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