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Residence Inn Charleston

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200 Hotel Circle, Charleston, WV 25311
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Residence Inn Charleston
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142 Reviews from our TripAdvisor Community

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Traveler rating
    69
    47
    14
    9
    3
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59
30
5
35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Stay was with my family of 5 (3 boys). Had a great stay. Good service. Weather was too good to have a bad experience. Rooms were clean and there were lots of amenities. Plenty of good food and a clean swimming pool.

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Eau Claire, Wisconsin
Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Clean comfortable and quiet with a friendly and helpful staff. Just as you would expect from this chain. One extra positive is that this is one of the RI that are all inside so no need to fight the elements with your luggage or when going to breakfast

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New Smyrna Beach, Florida
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Mixed review. We stayed here twice as a much needed stop over point for a long trip. Our stays were about 3 weeks apart. The staff was very friendly and accommodating both times. They were attentive at check in and check out and devoted full attention to each customer which was nice to see. The rooms varied. Going, we had... More 

Was this review helpful? Yes 1
Greg B, General Manager at Residence Inn Charleston, responded to this review

Dear Kyra R, Thank you for choosing the Residence Inn in Charleston. I am very sorry for the conditions that you found. We have given your comments to the appropriate staff to ensure this is an isolated incident. Thank you for your great comments regarding the staff I will make sure I share them as well. When in Charelston again... More 

Bedford, Virginia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It is amazing how quiet this hotel was. The hotel was full and we didn't hear anything. The only downfall was that the air conditioning system could not cool off our room to 65 degrees and maintained a temperature of 70. (The temperature outside was hot). Our room was a 1 bedroom suite with a kitchenette (full sized refrigerator, flat... More 

Was this review helpful? Yes 1
Rockford, Michigan
Level Contributor
145 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for one night (3 rooms) using Marriott points and really had a good experience. The hotel is very hard to find and could use more/better signage. The hotel seemed modern and well maintained. Rooms and bathrooms were very clean and in good order. Staff was very friendly and helpful. We had someone arriving late and not feeling good... More 

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Cary, North Carolina
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 17, 2015 via mobile

We frequently stay at Residence properties and this was typical. Met our needs with spacious rooms and ample breakfast. Sits away from town and is quiet. Must drive to restaurants if not using in room kitchen.

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North Royalton, Ohio
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 16, 2015

This place to stay is more than the best. The people were so friendly, the room was spectacular, clean, and so roomy we could live there with no problem. Even the bath towels were soft. I loved the fact that if you stayed there a week they had something going on daily to offer there guests. Such as a grill... More 

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Fort Myers Beach, Florida
Level Contributor
82 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed June 9, 2015 via mobile

My family and I spent one night here for the first time. We liked being in the mountains and this location was far removed from any downtown hustle and bustle. We liked that! The young lady who greeted us checked us right in. I was not acknowledged as a Marriott Rewards Member. She gave a little info regarding time of... More 

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Bridgewater, New Jersey
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed May 31, 2015

My husband and I and our cocker spaniel stayed at this hotel last year and just visited again. The staff were friendly and helpful and very accommodating to us and our pet. The grounds looked like a pet convention as there were many dogs at the hotel but no noise and no mess. The suites are clean and comfortable. The... More 

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Tampa, Florida
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 26, 2015

The hotel itself is nice, the rooms were clean and they offer a free breakfast, but the biggest problem was it is a pet friendly hotel. Usually Residence Inn's are pet friendly, but always have rooms that animals are NOT allowed to stay in, but for some reason, this Residence Inn allows pets in ALL rooms. Not a good situation... More 

Was this review helpful? Yes
Greg B, General Manager at Residence Inn Charleston, responded to this review

Dear Andy, Thank you for your comments regarding your most recent stay. I am sorry that you did not have a restful stay. We have shared your comments with the entire leadership team and the entire housekeeping team. Thank you for your positive comments regarding the cleanliness of your room, we will certainly share these as well. We are located... More 

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