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Residence Inn Charleston

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200 Hotel Circle, Charleston, WV 25311
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Residence Inn Charleston
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Residence Inn Charleston
Residence Inn Charleston
Residence Inn Charleston
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131 reviews from our community

Traveler rating
    65
    42
    12
    9
    3
See reviews for
52
27
5
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (39)
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Bardstown, Kentucky, United States
Top Contributor
117 reviews 117 reviews
18 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We greeted by a young lady that treat us like royalty. She was very well trained and will go far. She provided a map of the area and gave ideas as to where to eat, fuel, etc. We had a one bedroom suite which is nice, but unnecessary as the regular room is very accommodating. Residence Inns always provide great... More 

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new hampshire
Contributor
16 reviews 16 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was a stop over on a week-long family road trip. I decided to stay at this hotel as we had just stayed at another Marriott property in North Carolina. When I called to make the reservation the women who took my information was very short and rude. She explained at least 3 times that I could not cancel the... More 

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Greg B, General Manager at Residence Inn Charleston, responded to this review

Thank you for your comments regarding your most recent stay with us. I am very sorry that you recieved less than cordial and gracious service while making your reservation. I will be sharing your comments with the entire front desk team and I will make sure to share them with the reservation center. I am glad that you found everything... More 

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed April 7, 2015 via mobile

I've stayed at this hotel many times when I travel from WI to WV to visit friends and family. I'm unsure about a few negative reviews considering I've never had problems with bugs,room smell,etc. This hotel is perfect for my family of 5. We always book a two room suite. It's nice to have a kitchen and refrigerator to prepare... More 

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Evansville, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 3, 2015

After 7 hours of travel, my family needed a nice, clean place to rest our heads. This place was perfect for my family of 4 (6 year old and the 4 year old birthday girl). Plenty of space in the king bed room. My kids are small enough to just curl up on each end of the sofa. The free... More 

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Pittsburgh, Pennsylvania
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 28, 2015

Absolutely loved the country setting of this hotel nestled on top the hill in a more residential looking area and easy to find. There are no stores within walking distance so take what you'll need for your stay. We were there to watch a football game at the University of Charleston Stadium, which was a convenient 5 minute drive down... More 

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Jamestown, OH
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

I have stayed at this hotel many times over the years and feel like I come home each time. Many of the familiar faces are still here and I always know my room will be awesome, hotel quiet and scenery great. Beit deer in field across from hotel or coming up the drive. Its close to many places and I... More 

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Alameda, California
2 reviews
5 of 5 stars Reviewed March 3, 2015

I was knocked out by the warm friendly service we received throughout the hotel, from front desk to breakfast buffet to housekeeping staff. I called the manager afterwards to commend one staff person for going beyond what I had expected in recovering a garment my wife left behind. The room was spacious and comfortable. It was great value for the... More 

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Tulsa, Oklahoma
Top Contributor
62 reviews 62 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 28, 2015

This was my first time to stay at a Residence Inn but it won't be my last! The kitchenette was fully stocked with dishes & cooking needs. The living room was spacious & comfortable. The view out the large window was breath-taking when the snow started falling. The bed in the bedroom was very relaxing and I enjoyed the extra... More 

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Greg B, General Manager at Residence Inn Charleston, responded to this review

Dear Shelly511972 Thank you for your warm comments. Wow what great compliments. The best of all is that you will come back. I will make sure that I share your comments with the entire staff. Sincerely, Greg BTW- Happy belated birthday. More 

Huntersville, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 23, 2015

i normally stay at Marriott properties and was very satisfied my first stay at this Residence Inn. We had a two bedroom suite which was very nice. Had all amenities we needed and very clean. Staff was extremely nice especially the lady in the breakfast room. No parking fee either. Chose here after reading numerous reviews about the other area... More 

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Greg B, General Manager at Residence Inn Charleston, responded to this review

Dear Rebecca M. Thank you for choosing the Residence Inn in Charleston West Virginia. We were very excited to get your comliments and choice to choose us first. We are honored to have you and appreciate your new loyalty to Marriott and this hotel. I will make sure I share your comments with the entire staff and give them the... More 

Richmond, Virginia
Top Contributor
133 reviews 133 reviews
35 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed January 5, 2015

You regular subscribers of my reviews (I crack me up) know that my hot button is service. All Residence Inns (or pick any other major chain) should be similar, and that's on purpose. What makes one standout is how they handle the guests. I am a Marriott guy, staying more nights than I can count. When I book personal travel,... More 

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