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Holiday Inn & Suites Charleston West

3.0 of 5 400 Second Avenue SW, Charleston, WV 25303
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Certificate of Excellence 2014
Holiday Inn & Suites Charleston West
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Holiday Inn & Suites Charleston West
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227 reviews from our community

Traveler rating
    122
    62
    26
    10
    7
See reviews for
72
31
7
70
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn & Suites Charleston West
See the most recent reviews
Melbourne, Australia
Top Contributor
136 reviews 136 reviews
54 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed August 5, 2014

This hotel seemed to offer a lot to guests and was very busy. Our room was the biggest of the hotels we'd stayed at on our roadtrip from LA to NYC. The laundry had a lot of machines so I was able to get all my washing done. There is a cool bird near the lobby who is a huge... More

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Stormchaser71, Thank you for the review , and for all the compliments about our facilities. I am sorry that our parrot, Mosa, was being difficult, she usually talks to guests but sometimes she can get particular. I hope on a future visit she'll be more cooperative and talk to you like she does the rest of us. More

Staunton, Virginia
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 3, 2014

First of all, we have corporate rates here, so we get a significant discount for our stays. That being said, this used to be my favorite hotel. The rooms are nice and spacious, very relaxing, tons of TV channels, indoor pool and workout room. The staff is awesome during the day, but if you're like me and have to work... More

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Caleb F, Thank you for being a loyal guest and we appreciate your business. I hope we can assume the night staff was just having a bad day and that you can continue to enjoy the hotel and all its amenities going forward. Thanks, S. Arnold, GM More

Mount Pleasant, Michigan
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 1, 2014

This is an absolutely gorgeous hotel! We stayed here after a long drive after our vacation in North Carolina and it was so comfortable, clean, and friendly. We made our reservation about 2 hours before we checked in and got such a wonderful rate. We were greeted so nicely when we checked in and were very impressed with the decor... More

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Kristen B, Thank you so much for such a great review! I am sorry that there was such a problem in the restaurant, I will look into why there was so much for our bartender to handle on her own. Thank you for the compliments to her and we hope to see you again soon!. More

Ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 31, 2014

My husband and I were driving through Charleston and stayed at this property. The lobby and pool is very modern. It was beautifully decorated. We lamented the fact that we didn't have the kids with us because they would have enjoyed the pool. It was much bigger than a typical hotel pool. All staff we interacted with was very friendly... More

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Kelly L, So glad that you stopped on your way through Charleston, and I am sorry as well that you didn't have the kids, because I'm sure you're correct that they would have enjoyed it. As well, it's great to hear that your interactions with the staff were excellent as well. We look forward to a future visit, and I... More

Ohio
Top Contributor
54 reviews 54 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 31, 2014

This is a model hotel for Holiday Inn as far as I'm concerned. Very friendly staff and extremely helpful to go above and beyond their duty. The breakfast is fresh and not old leftovers like some of the places I've stayed. Dinner was great as well if you don't want to leave and they have tv's at the bar as... More

Was this review helpful? Yes 1
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Ronnie R, Thank you for the kind words, especially the ones for the staff! We would love to see you again soon. More

Happy Valley, PA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 29, 2014

We stayed here on our way home from North Carolina, and we stayed on an evening when there was a major traffic accident affecting everyone's travel. Luckily we had made reservations the day before. The staff was super busy, but they were super nice. The breakfast was one of the best "free" ones I've had at a hotel. The pool... More

Was this review helpful? Yes 1
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Meredith B, Very sorry to hear about the accident that delayed you, but I'm glad you enjoyed your stay and liked our pool and fountains! I am glad you had a lot of fun and I will be very happy to see you again when you return to us! More

Man, West Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 28, 2014

I stayed t this hotel for week for a business conference. This hotel is well run with a very friendly staff. Room was very clean with comfortable beds. Very nice towels and clean bathroom. Food and services were very good. Conference rooms were nice and easy to locate. Overall, this was a great place to stay and have meetings.

Was this review helpful? Yes 1
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Pam S, I so happy that you had a great time while staying with us for your conference. Thank you for the kind review and we look forward to future stays and meetings. More

Lexington, VA
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 28, 2014

Staff welcoming, room adequate, but obvious many pets had been there, lots of smells for our dogs. Almost every visitor to the hotel had dogs. full service bar/restaurant, helpful with having dogs along. Cannot leave dogs alone room though. Fenced dog area within hotel, great but gate and part of fence not down to ground level so our dogs could... More

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HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Ellen M, Thank you, and I assure you we are taking care of the issue4 with the gate and part of the fencing in the back of the hotel. We don't want anyone's best friend to get loose! You are quite welcome for the doggie bags and I hope to see you and your best friends around more often! More

Pawhuska, Oklahoma
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 28, 2014

The Holiday Inn & Suites in Charleston West Virginia is a wonderful place to stay. The staff is more than friendly, they smile, greet you and treat like they are happy you are there and they like what they do. The hotel is very clean with scrip, modern, European flair. Kimberly greats you with a pleasant attitude and across from... More

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

BonaireScuba2014, Thank you so very much! Kimberly and our other staff are great and it is wonderful to see them get the recognition they deserve. I thank you for the recommendation and I look forward to your future stays! More

Cincinnati, Ohio
Contributor
14 reviews 14 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 27, 2014

This was such a refreshing place to stay during a ten-day road trip. The hotel was impeccably run, managed, and staffed. It was spotless, had great areas to walk your dog, a fantastic pool, and people who genuinely seemed to like working there. The bar was good, the room above-average, and the value off the charts. It's in an industrial... More

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Maureen B, Thank you for that "Refreshing Review"! I'm glad you found the time to stay with us during your long road trip. I am pleased that we were able to make your stay a memorable one and I really look forward to seeing you during your future stays with us! More

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Additional Information about Holiday Inn & Suites Charleston West

Address: 400 Second Avenue SW, Charleston, WV 25303
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn & Suites Charleston West 3*
Number of rooms: 150
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada

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