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Holiday Inn & Suites Charleston West

3.0 of 5
400 Second Avenue SW, Charleston, WV 25303
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Holiday Inn & Suites Charleston West
Ranked #2 of 23 hotels in Charleston
4.5 of 5 stars 12 Reviews
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12 reviews from our community

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Traveler rating
    8
    3
    1
    0
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Date Rating
Albuquerque, New Mexico
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 22, 2012

We stopped in Charleston on our drive back north from Myrtle Beach. We usually stay at an HIE, and actually thought this was one when we made the reservation, since we used the HIE website when making it. We opted for this hotel because the other HIE that was on our route would not allow us to cancel our reservation,... More

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Indianapolis, Indiana
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 21, 2012

My first time to visit Charleston, WV and not my last. I enjoyed the local people, the white river rafting/fishing and look forward to returning to experience the zip lines and more rafting! The hotel is newly rennovated and lovely inside. If you are traveling with children on a vacation or an extended stay on business, their 2 room suites... More

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Richmond, Virginia
Top Contributor
85 reviews 85 reviews
Reviews in 33 cities Reviews in 33 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 19, 2012

Visited this property for a 3 day business conference. the hotel has been recently renovated; however, one of the elevators was out of service 3 days. There are many elderly women in our business conference attendees, so this was not good news. The food was not great, just ordinary. The staff was wonderful and helpful, however. I guess you have... More

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Fort Mill, South Carolina
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 14, 2012

This is an older property at which they have almost completed the process of doing a total modernization and make-over. From the lobby, to the restaurant/bar area, to the hallways and guest rooms, there is nothing left of the old "drab and dreary Holiday Inn look". About the only things they have left to do in order to complete the... More

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1 review
5 of 5 stars Reviewed May 6, 2012 via mobile

My wife & I stayed here on our way from Harrisburg, Pa to Nashville, Tn. What a beautiful hotel!! Employees were friendly and always spoke in passing. The room we were in was beautiful and clean, the bed very comfortable. We enjoyed the lounge on arrival for a couple drinks to wash the trail dust down from our days drive.... More

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Bev King, General Manager at Holiday Inn & Suites Charleston West, responded to this review
May 14, 2012

Our whole team appreciates your comments and I’d like to thank you for the review! I am happy to hear that you enjoyed our hotel and that our employees were so friendly and welcoming to you. It is always good to hear that you would recommend us to others and that you would stay again. Thank you for the comments... More

Chicago
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 30, 2012

Like another reviewer, we were recently looking for a dog-friendly hotel to break up a long drive from the east coast to Chicago. I had given up hope of finding anything decent until I stumbled on the reviews for the Holiday Inn and Suites. The photos looked nice but I wasn't really expecting much. After a long drive, which included... More

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Bev King, General Manager at Holiday Inn & Suites Charleston West, responded to this review
May 2, 2012

I want to thank you for your review, it is always great to hear from our guests! Thank you for the kind words and comments about our new lobby and the great service you received from the staff. I’m glad you were treated well and that our staff took such good care of you both, and of course your dog... More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 25, 2012

Congratulations to the Charleston area for acquiring such a lovely hotel! I felt like I'd stepped into a hotel off of Time Square. The lobby was very chic and modern. The room was extremely clean and comfy, and the full kitchen was the perfect way to save money while traveling. And although I stayed during the last phase of the... More

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Bev King, General Manager at Holiday Inn & Suites Charleston West, responded to this review
April 26, 2012

Thank you so much for the kind comments! I am glad you enjoy the new modern look. I am also very glad to hear you would recommend us to others, that means a lot to us. We look forward to return visits and we can’t wait to see you again! More

Cleveland, OH
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 23, 2012

Looking for a nice, reasonably priced hotel that accepts pets hotel halfway for a regular trip we take and I think we found it! This was our first time staying here and I was pleasantly surprised. Everything was newly remodeled. Nice new carpeting, paint, flat screen tvs, granite countertops in the bathroom. The lobby and breakfast area are really nice.... More

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Bev King, General Manager at Holiday Inn & Suites Charleston West, responded to this review
April 26, 2012

I’m so glad we were your choice for a pet friendly hotel! We know how it is with pets and long trips and we’re happy to provide a place for them to stay as well. I’m pleased to hear that you enjoyed all the upgrades we’ve made and even more so that you were given such great service by the... More

on the road
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 19, 2012

This hotel has a wonderful staff for the most part, and clean, well lighted accommodations. The lobby snack area has a surprisingly good menu when they chose to have it open, but the breakfast is very thin for a Holiday Inn. I stayed several weeks, and it was tough to find the rhythm of the housekeepers. Some days they did... More

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Bev King, General Manager at Holiday Inn & Suites Charleston West, responded to this review
April 20, 2012

Thank you for your comments! I’m glad that the staff was so helpful to you over your extended stay with us. Our major renovations have been finished and I’m glad you have enjoyed the results. I will make sure to discuss your housekeeping comments with my team and we will work together to improve that process for our long term... More

Nashville, Indiana
1 review
5 of 5 stars Reviewed April 12, 2012

I had stayed last fall in the middle of the remodelling and was anticipating my return trip to see how things turned out. I am very pleased with all of the updates from the entrance to the restuarant, pool, hot tub, and excercise room. It is a much better layout with a nice new look. Just wanted to say "thanks"... More

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Bev King, General Manager at Holiday Inn & Suites Charleston West, responded to this review
April 13, 2012

I want to thank you so much for taking your time to give us such a kind review! I am very pleased with the service you received from Chilou & the rest of our staff. ‘Taking care of the customer’ is our reality here and I’m pleased you were here to experience it. I am also happy that you like... More

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Additional Information about Holiday Inn & Suites Charleston West

  • Ramada Charleston
  • Charleston Ramada
Address: 400 Second Avenue SW, Charleston, WV 25303
Price Range: $$

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