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Holiday Inn & Suites Charleston West

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400 2nd Ave, SW, Charleston, WV 25303
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Holiday Inn & Suites Charleston West
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Holiday Inn & Suites Charleston West
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270 Reviews from our TripAdvisor Community

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Traveler rating
    150
    71
    30
    11
    8
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94
36
7
79
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
  • All months
    (270)
  • Mar-May only
    (66)
  • Jun-Aug only
    (103)
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    (50)
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Dry Ridge KY
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed today NEW

We had 3 rooms booked and all was smooth. The pool was enjoyable for all ages..Michael Cochran was especially kind,even when he was bombarded with a crowd of us. Thank you Michael and also the maintenance man...Didn't catch the name, but he caught doors for us several times.

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1 review
5 of 5 stars Reviewed yesterday NEW

Everything from checkin to checkout was on point. The room was clean. The bed was comfortable. Breakfast was delicious. The staff was friendly and inviting. I don't have anything negative to say about our stay.

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Georgetown, Ky
Level Contributor
72 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

My grandson's baseball team traveled almost 200 miles to play in a tournament in South Charleston, WV this past weekend and stayed here at this hotel. The hotel itself is very nice, but the restaurant staff there was very rude and inconsiderate. The restaurant did not open until 7:00am, and our team had an 8:00am game. When I told the... More 

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Dayton, Ohio
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I usually avoid the "suites" when i'm with the family because free breakfast means a lot to us. We came for a pool and proximity to Charleston. The pool/splash pad was the best hotel pool we've been at. The staff was the best we've ever had. Fast/helpful/ laid back. Maybe it's a west Virginia thing... Even though it's not on... More 

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Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Definitely surprised by this hotel . It had an upscale appeal to it. Rooms were clean and the beds were comfortable . Good breakfast. Nice swimming area for the kids. They really enjoyed the pool and the splash pad . The staff were very nice and professional.

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1 review
5 of 5 stars Reviewed 4 days ago NEW

I just attended a Math Academy through the WVDE at this Holiday Inn and Suites. The hotel staff were the friendliest group of men and women that always greeted you with a smile and a hello. They catered to our every need by having everything from breakfast, lunch, and snacks beautifully prepared. It was beautifully decorated and very clean. Big... More 

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Scotland, United Kingdom
Level Contributor
115 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed in many Holiday Inns previously, but this one outstrips them all by a mile. This is a beautiful modernised hotel which exceeded all our expectations. The reception area was huge with large windows on one side which overlooked a massive indoor pool, spa and fitness area. Beyond the pool was a very large sun terrace which had... More 

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HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear MoJoTours, Wow! Thank you so much for the detailed review. I'm happy to hear you all had fun and enjoyed not only our hotel, but the local Charleston area as well. We greatly appreciate the kind words you had for the staff, they are our greatest asset. We hope to see you all again! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My sisters and I recently stayed here for a week and a half while our mom was in hospital at CAMC Memorial. I am so glad that we did! The hotel is beautifully maintained by an excellent, professional staff from the front desk to the cleaning crew. Because our mom was in hospital, we received a very helpful discount on... More 

Was this review helpful? Yes 1
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Carole A. W, I'm so glad we made your time with us easier and special for you. I hope your mother is doing better and wanted to thank you for finding the time to comment on our staff members. I hope you can return to us during a better time and receive the same great service. Thank you again... More 

Wheeling, West Virginia, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel with great pool. Room was clean and spacious! Breakfast was very good would recommend and return to this hotel. Very friendly staff and a nice little bar area easy to find close to restaurants

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melissawv, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear ilovesecrets, Well thank you for sharing this secret. Glad you enjoyed the visit and hope you will come back often when in the area. SArnold, GM More 

Boston, Massachusetts
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We went there for my daughter soccer tournament...... It was different for us because we did not book it but an agent hired from the U.S. Youth Soccer organization took care of it and of course he booked it wrong. Luckily for us we found Miranda, Mike C, Joey and Brandon at the desk and they made it happen, they... More 

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear trabbito, Big Hotel With a Warm Heart! Probably the nicest comment I have ever seen, almost teared up. That just sums up everything we believe in at Holiday Inn and Suites in Charleston, WV. Thank you so much… S Arnold, GM More 

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