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Holiday Inn & Suites Charleston West

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400 2nd Ave, SW, Charleston, WV 25303
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Holiday Inn & Suites Charleston West
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Holiday Inn & Suites Charleston West
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252 reviews from our community

Traveler rating
    137
    67
    29
    11
    8
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80
33
7
78
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Florida
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We usually stay in a suite but had a room this time. Everything was good with the room, will go back to a suite next time, we love the extra room. We've stayed here several times, have never tried room service previously but did this time. The food was excellent! We had a fairly large order and the gentleman that... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Murphs314, So glad you have become loyal to our hotel. Yes, having the extra room in the suite is really nice. So glad you loved the food. Hotel restaurants seem to always get a bad reputation, but really, try them, they can sometimes be a pleasant experience. Our Mosa Café is really good and basic items which we do... More 

Vienna, Virginia
Top Contributor
116 reviews 116 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had reserved a king suite. What we got was HUGE! The suite included a large bedroom with a door that closes between it and the living room. The living room was particularly giant and was adjacent to a dining table for four and a very nice mini-kitchen with a full size fridge. The staff were speedy, pleasant and helpful.... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Dawn M, So glad you enjoyed the size of the suite and hope you had a chance to enjoy it. .We appreciate your mention of how pleasant the staff and the restaurant servers were and that you had a great dining experience. Thanks, S Arnold GM More 

detroit
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was great! We needed a mid point place to stay enroute to Charleston SC and this turned out to be the perfect place. The rooms were very clean and the front desk staff were friendly and helpful. We truly appreciate that the hotel is pet friendly and that they provide a beautiful courtyard for the dogs to take... More 

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear zsazsaDetroit, Well done indeed. Kudo’s to the bartender. Those are the very special touches our team is known for and what makes us the best choice when coming to South Charleston, WV. Our owners are dog lovers and made it a point to accommodate not only our human guests but our animal guests as well. Thanks for the nice... More 

Princeton, West Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was very nice. Rooms were clean, pool was great. The buffet bar in the morning was excellent. Meeting room was very cozy. Plenty of restaurants in the area. Only complaint I have is we asked for coffee, and was told they would bring some, but they never did. It was not a big issue as I went down... More 

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Stacey M, Here for business, but sounds like you did get to try out the indoor heated salt pool area. So glad you also had a chance to explore the area. My apology for the server to not comply with your request for coffee. Not sure why that would occur unless you requested coffee in the meeting room and... More 

Mocksville, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were so pleased to find this great place to stay that is pet friendly. Unfortunately very few places in the Charleston area do accept pets. Everything was very clean and comfortable and there is a nice courtyard where we walked the dog. The staff was friendly and helpful and wanted to be sure our needs were met. We ate... More 

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Marie E, Yes we do meet the needs of our pet owners while traveling thru Charleston, WV. We love your pets. There have actually been a few that I wanted to take home with me, but the owners were pretty sure they wanted to continue on their trip with their pet. Oh well, just have to be happy with... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015 via mobile

Great place to stay. Staff cares about people. Shout out to Makayla and Chavez for their kindness and attitude, especially toward children. I stayed a full week and was blessed watching them work at breakfast each morning. I will definitely stay here anytime I'm in Charleston.

Was this review helpful? Yes 1
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear EEZZYY33, Thank you so much for the review and especially for pointing out 2 of our staff members. I'm glad you had such a high opinion of our staff and look forward to seeing you again when you come to Charleston. More 

Rochester, New York
Contributor
18 reviews 18 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 5, 2015

We stayed here just one night as a stopover on our way home. Unfortunately, it was also the beginning of Spring Break. So there were ALOT of school aged children there with their families and extended families. The beautiful pool was just packed!!! And that chaos spilled over into the restaurant that for some reason is open to that area... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Tamara M, Well I guess Spring Break in Charleston is not the optimal time to need a hotel room for peace and quiet, but other than our open concept in the restaurant and lobby area I was so glad to read that you enjoyed the suite. We would love to have you bring the family and get to enjoy... More 

Shaker Heights, Ohio
Top Contributor
64 reviews 64 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 18, 2015

Traveling across the country with a 70 pound Airedale Terrier, our options for hotels were limited not only to those motels and hotels that are "pet-friendly", but to those pet-friendly motels and hotels that welcome larger dogs. Our options were not always great and we frequently had to "settle". The Holiday Inn & Suites turned out to be a very... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Hagar33, We love our pets. Being a pet owner myself and having to travel I know how difficult it is to find a hotel that will accept that part of our family. We are so glad you were able to locate our hotel and that we could exceed all your needs. Next time you’re in the area we look... More 

Sioux Falls, South Dakota
Top Contributor
70 reviews 70 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 5, 2015

We were traveling west and needed to find a hotel for the night in Charleston that accepted pets. The IHG app helped us find this hotel. Unfortunately, only smoking rooms were available. We were not willing to travel farther so we booked the smoking room. Upon our arrival, desk clerks Michael and Kathy went out of their way to help... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear C H, Thank you for taking some time to write of your recent stay at Holiday Inn & Suites in Charleston, WV. Your comments always help us to make any necessary changes and recognize the people who stood out to you. We are glad we were able to rearrange our inventory to get you a non smoking room and... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2015 via mobile

This is charleston's best kept secret. The rooms... Beautiful, the staff... Brilliant! Especially Michael. Pool... Fabulous! Close to everything, could not be cleaner. Absolutely lovely! Free breakfast, hot tub. Oh, the pool is a salt water pool. So clean.

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Agatharaisi, I need you on my PR team. Your glowing comments are greatly appreciated and we sincerely appreciate you taking the time to share your stay with all that read this. Please come back again soon. S Arnold, GM More 

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