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Holiday Inn & Suites Charleston West

Certificate of Excellence
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400 2nd Ave, SW, Charleston, WV 25303
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Holiday Inn & Suites Charleston West
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261 Reviews from our TripAdvisor Community

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Traveler rating
    141
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88
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Any
English first
  • All months
    (261)
  • Mar-May only
    (66)
  • Jun-Aug only
    (94)
  • Sep-Nov only
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  • Dec-Feb only
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Boston, Massachusetts
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We went there for my daughter soccer tournament...... It was different for us because we did not book it but an agent hired from the U.S. Youth Soccer organization took care of it and of course he booked it wrong. Luckily for us we found Miranda, Mike C, Joey and Brandon at the desk and they made it happen, they... More 

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear trabbito, Big Hotel With a Warm Heart! Probably the nicest comment I have ever seen, almost teared up. That just sums up everything we believe in at Holiday Inn and Suites in Charleston, WV. Thank you so much… S Arnold, GM More 

Saint Louis
Level Contributor
112 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel in Charleston because it was the only one with a decent rating that had availability on a Saturday night with short notice. Unfortunately, we probably got the last room at the hotel because we ended up with a room right next to the elevator on the 6th floor. The room was clean and comfortable, but the... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Lovetogo55, Well thank you for seeing that we do have a great rating. I am sorry your room was located by the elevator, and that you could hear the movement. Please accept my sincere apology. More important is that you say you would come back and we appreciate that. S Arnold, GM More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed with my family and found this to be a nice place to stay. There is a fantastic pool that we used several times; my young son loved it. There is a hot tub section, small wading area for little kids, and a bigger section that is great for playing. A group near us even had a pizza brought... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear infiniteyak, Well it looks like we will have to have you return soon so that we can show you our 5 STAR Hotel to its maximum potential. Glad you enjoyed all the amenities and that the staff made you feel welcome. S Arnold, GM More 

Havelock, North Carolina
Level Contributor
201 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at many hotels around the world and this place ranked up there with the best. The room was well appointed and comfortable. The salt water pool was amazing as was the fitness center, cafe, free morning breakfast, grounds that included stainless steel grills, lots of comfy seating, a garden, outdoor water feature, etc. The guest laundry space... More 

Was this review helpful? Yes 1
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear SharonB2, I can't tell you how nice is was to read your review, and we all loved the photos you posted as well!I I am glad that you enjoyed your stay and I am sorry for the few items you listed that were not completely up to your expectations. We work hard to meet the needs of all our... More 

Piqua, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a random pick while traveling and we were pleasantly surprised. The pool and hot tub were much appreciated after spending hours in the car. The staff was courteous, friendly, and helpful. The room was neat and clean. The hot buffet breakfast was better than expected. I'd highly recommend this place.

Was this review helpful? Yes 2
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Cori H, Love being considered an “Oasis”. And with the large indoor heated pool area I think your right. Thanks for taking a chance on Holiday Inn and Suites in Charleston, WV. Next time in the area you could enjoy the exterior barbecue grill area, the complimentary WiFi, the fitness area and we always offer the free breakfast. Thanks... More 

Pisgah Forest, North Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We chose this hotel for the 'pet friendly' description, as we had our dog with us. The pet exercise area was enclosed with a good supply of the 'litter bags'. It was very noticeable the employees had some kind of customer service training, as every single employee was very courteous. Because of a snow storm, we ended up staying an... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Betty L, Well, at first I thought you had the wrong hotel since you mention a snow storm but I see you stayed with us in March. So glad you took the time to tell others about our Holiday Inn and Suites in Charleston, WV. And that you recognized our commitment to great guest service and that we love... More 

Joplin, Missouri
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We loved the pool and we had a great breakfast to send us on our way. The staff was so friendly and helpful. The room provided a soft restful night's sleep while the bathroom offered ample room for all of my beauty supplies. Parking was close and we felt safe in the industrial area/small business community. We had a bit... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Mocatlady, Well it sounds like we exceeded all your expectations. We loved the comments and thank you for taking the time to post them. Yes, you must come back soon. S Arnold, GM More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2015 via mobile

We loves this hotel. The staff is amazing and friendly. We spent hours at the pool and it was convenient and clean. The staff worked so hard to be on top of things and the front desk was friendly and accommodating

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Faria S, We appreciate you taking the time to write this review. I know the girls really enjoyed the indoor heated pool that night. Next time we promise great A/C units. Thanks again for the kind words. S Arnold, GM More 

1 review
4 of 5 stars Reviewed May 30, 2015 via mobile

Very nice hotel. Great atmosphere. Clean rooms and great service. Had our children's bday party there. They really enjoyed the indoor pool with there friends. There is a nice outdoor patio next to the pool. We will be doing this again.

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Tjswv, Well I hope you will not wait another year for a birthday party, come back soon. Thank you for taking the time to share your comments and we appreciate them. S Arnold, GM More 

Florida
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 11, 2015

We usually stay in a suite but had a room this time. Everything was good with the room, will go back to a suite next time, we love the extra room. We've stayed here several times, have never tried room service previously but did this time. The food was excellent! We had a fairly large order and the gentleman that... More 

Was this review helpful? Yes 2
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Murphs314, So glad you have become loyal to our hotel. Yes, having the extra room in the suite is really nice. So glad you loved the food. Hotel restaurants seem to always get a bad reputation, but really, try them, they can sometimes be a pleasant experience. Our Mosa Café is really good and basic items which we do... More 

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