We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 23 Charleston hotels

Holiday Inn & Suites Charleston West

3.0 of 5 Hotel   |   400 Second Avenue SW, Charleston, WV 25303
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn & Suites Charleston West to your Saves list
Holiday Inn & Suites Charleston West
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
81%
Ranked #4 of 23 Hotels in Charleston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Beth C Charleston, West Virginia
Write a Review

218 reviews from our community

Traveler rating
    118
    59
    24
    10
    7
See reviews for
71
30
7
66
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Any
English first
Washington DC, District of Columbia
Top Contributor
84 reviews 84 reviews
22 hotel reviews
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This facility appears to be recently renovated. The lobby is lovely and the front desk staff is very friendly. Upon arrival they give a great first impression, but the moment you declare you are traveling with a pet you are relegated to a "pet-friendly" room on the second floor with all the other pet owners. This isn't necessarily bad, but... More

Was this review helpful? Yes
Charleston, West Virginia
1 review
5 of 5 stars Reviewed 6 days ago NEW

My family stayed here for several days and were actually disappointed to leave! The rooms were fantastic and the staff was beyond accomodating and always friendly. The pool is the nicest one we have seen in a hotel, which was great for entertaining our 3 young children. The beds were super comfy, which left me feeling well-rested every morning, (untypical... More

Was this review helpful? Yes
Charleston, West Virginia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here for our anniversary so that we could go to the Comedy Club and have a night alone. The accommodations were extremely nice. The room was clean and updated. The beds were extremely comfortable. We had a blast at the Comedy Club. My only issue was that the drinks were way overpriced. $18 for a... More

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Samantha K, So glad you thought of us for a night away. And our Comedy Zone show certainly will cheer you up. Sorry you felt the beers are overpriced but they are in line with most lounges in our area. We hope your positive experience will lead you back here soon. Thanks, S. Arnold, GM More

Morgantown, WV
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Was here for work so did not have a choice of hotels, but had I had the choice, I would have chosen a Wyndam next door. Decor is very retro w/ orange and 70's. Elevator had odor. Hallways had no a/c. TV kept losing picture like when you have satellite and the signal is lost. Curtains in room would not... More

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear B_Fisher, I am sorry to hear you were disappointed with our Hotel. We strive to make every guests experience top notch, but we failed in that for you. I'm very sorry about the maintenance issues you experienced during your stay and we are working to fix those. I'm glad you found Mosa, our parrot entertaining and I'm sorry you... More

Charlottesville, Virginia
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel was very clean and well kept. Pool was beautiful. Mosa the parrot was an added attraction. Staff was very knowlegable of the area and helpful with any requests. It is in an unique area beside a church and across from a school, Exit I-64 at exit 56, get in the right lane and follow the road to the sign.... More

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Diane W, Being next to a school and church actually keeps the area quiet for our guests. Thank you for the positive comments and sure glad you had a chance to try our Comedy Zone show. Sorry you were not a fan of our dinner menu, we always accept suggestions on new items. Come again soon, S. Arnold, GM More

Brooklyn, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

Had a wonderful stay.Comfortable rooms.4th flr hallway smelt a little like pets due to the pet accommodations.Great drinks,great buffet.Ask for Gwen @ the restaurant.She'll take great care of you.Mike,Kimberly & Marissa were awesome @ the front deck.Greetings from them were consistent & genuine.I have a son attending UC and it's good to know I have a pleasant place to stay... More

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Tracey C, Well then we want to be sure that you continue to visit your son at UC. Thanks for recognizing the staff. They all work hard to be sure you have a pleasant visit when at the Holiday Inn in South Charleston. S. Arnold, GM More

ONTARIO
Top Contributor
59 reviews 59 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The only big complaint which really bothered me was at check-in. I booked a king suite non smoking and at check-in I was told I had a reservation for 2 double beds. I had my reservation email which clearly stated the KING bed. I had to argue a bit but the front desk staff changed it I guess. Not sure... More

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear CNDTRVLR, Thank you for the review and your comments. I am sorry for the housekeeping issues you had with your room and I do apologize for the confusion at check-in. I will address them with Housekeeping and Front Desk so that in the future this doesn't happen. I will also inform our Maintenance about the issues that they need... More

Midlothian, Virginia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were very pleased with our stay at this Holiday Inn as we traveled westward. When we arrived we were greeted by Kevin at the front desk. Kevin couldn't be more pleasant and attentive. He suggested a great Mexican restaurant, La Agaves, in walking distance from the hotel. The room was clean and the bed was very comfortable. The equipment... More

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Denise Q, So very glad to hear you had such a great stay. Our staff goes the extra mile for our guests and I thank you very much for recognizing them as you did! I'm very happy you were given such great ideas for Dining and Sights to See. We think our Capitol is awesome too, and I'm glad that... More

Port Orange, Florida
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stay for 2 nights at the hotel - room was average but comfortable - I didn't have the breakfast because it didn't start until 7 am and I had golf games set for the same time. Ate dinner one night and the food was good but service was slow - waited for 1/2 hour for a salad. The TV in... More

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Dandiane11, Please do not lower your expectations. We need to raise our service levels to make sure we meet your needs. If you needed breakfast earlier than 7am, we do have a full breakfast menu that you could order from rather than partake of the complimentary buffet. In regards to the TV line up I am not sure what... More

Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed August 12, 2014

Adequate full breakfast bar, pet friendly, a 24-hour business center and free local shuttle service at the Holiday Inn Hotel & Suites South Charleston West. Beautiful Lobby area with vibrant colors. It offers an mid-sized indoor pool and hot tub, state-of-the-art fitness center and sundeck with outdoor fireplace and grill. Right next door to the Westin. My room was comfortable,... More

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear LindySQ, Thank you for the visit and review! I am glad you enjoyed your stay, and I am sorry about the housekeeping issue you experienced while with us. We have worked to correct this issue and hope you would give us another chance to show you the improvement on a future stay! More

Owners: What's your side of the story?
If you own or manage Holiday Inn & Suites Charleston West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Holiday Inn & Suites Charleston West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn & Suites Charleston West

Address: 400 Second Avenue SW, Charleston, WV 25303
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Charleston West 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Tingo, Priceline, BookIt.com, Travelocity, Agoda, Odigeo, Hotels.com and Venere so you can book your Holiday Inn & Suites Charleston West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada

109 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (65)
Viewed
Family/play areas (2)
Viewed
Room/suite (3)
Viewed
Pool/beach area (3)
Viewed
Bathroom (1)
Viewed
Dining (2)
Viewed
Hotel & grounds (4)
Viewed
1:26
Videos (1)
Viewed
Other (49)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Room/suite (16)
Viewed
Dining (3)
Viewed
Hotel & grounds (8)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (2)
Viewed
Bathroom (1)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Charleston with
any amenities