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Holiday Inn & Suites Charleston West

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400 2nd Ave, SW, Charleston, WV 25303
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Holiday Inn & Suites Charleston West
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Holiday Inn & Suites Charleston West
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249 reviews from our community

Traveler rating
    134
    67
    29
    11
    8
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79
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Princeton
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel was very nice. Rooms were clean, pool was great. The buffet bar in the morning was excellent. Meeting room was very cozy. Plenty of restaurants in the area. Only complaint I have is we asked for coffee, and was told they would bring some, but they never did. It was not a big issue as I went down... More 

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Stacey M, Here for business, but sounds like you did get to try out the indoor heated salt pool area. So glad you also had a chance to explore the area. My apology for the server to not comply with your request for coffee. Not sure why that would occur unless you requested coffee in the meeting room and... More 

Mocksville, North Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

We were so pleased to find this great place to stay that is pet friendly. Unfortunately very few places in the Charleston area do accept pets. Everything was very clean and comfortable and there is a nice courtyard where we walked the dog. The staff was friendly and helpful and wanted to be sure our needs were met. We ate... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Marie E, Yes we do meet the needs of our pet owners while traveling thru Charleston, WV. We love your pets. There have actually been a few that I wanted to take home with me, but the owners were pretty sure they wanted to continue on their trip with their pet. Oh well, just have to be happy with... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Great place to stay. Staff cares about people. Shout out to Makayla and Chavez for their kindness and attitude, especially toward children. I stayed a full week and was blessed watching them work at breakfast each morning. I will definitely stay here anytime I'm in Charleston.

Was this review helpful? Yes 1
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear EEZZYY33, Thank you so much for the review and especially for pointing out 2 of our staff members. I'm glad you had such a high opinion of our staff and look forward to seeing you again when you come to Charleston. More 

Rochester, New York
Contributor
18 reviews 18 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here just one night as a stopover on our way home. Unfortunately, it was also the beginning of Spring Break. So there were ALOT of school aged children there with their families and extended families. The beautiful pool was just packed!!! And that chaos spilled over into the restaurant that for some reason is open to that area... More 

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Tamara M, Well I guess Spring Break in Charleston is not the optimal time to need a hotel room for peace and quiet, but other than our open concept in the restaurant and lobby area I was so glad to read that you enjoyed the suite. We would love to have you bring the family and get to enjoy... More 

Shaker Heights, Ohio
Top Contributor
64 reviews 64 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 18, 2015

Traveling across the country with a 70 pound Airedale Terrier, our options for hotels were limited not only to those motels and hotels that are "pet-friendly", but to those pet-friendly motels and hotels that welcome larger dogs. Our options were not always great and we frequently had to "settle". The Holiday Inn & Suites turned out to be a very... More 

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Hagar33, We love our pets. Being a pet owner myself and having to travel I know how difficult it is to find a hotel that will accept that part of our family. We are so glad you were able to locate our hotel and that we could exceed all your needs. Next time you’re in the area we look... More 

Sioux Falls, South Dakota
Top Contributor
70 reviews 70 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 5, 2015

We were traveling west and needed to find a hotel for the night in Charleston that accepted pets. The IHG app helped us find this hotel. Unfortunately, only smoking rooms were available. We were not willing to travel farther so we booked the smoking room. Upon our arrival, desk clerks Michael and Kathy went out of their way to help... More 

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear C H, Thank you for taking some time to write of your recent stay at Holiday Inn & Suites in Charleston, WV. Your comments always help us to make any necessary changes and recognize the people who stood out to you. We are glad we were able to rearrange our inventory to get you a non smoking room and... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2015 via mobile

This is charleston's best kept secret. The rooms... Beautiful, the staff... Brilliant! Especially Michael. Pool... Fabulous! Close to everything, could not be cleaner. Absolutely lovely! Free breakfast, hot tub. Oh, the pool is a salt water pool. So clean.

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Agatharaisi, I need you on my PR team. Your glowing comments are greatly appreciated and we sincerely appreciate you taking the time to share your stay with all that read this. Please come back again soon. S Arnold, GM More 

Berea, Kentucky
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 2, 2015

This hotel is very clean and the service was great! We ordered room service and the hamburgers were awful. My children couldn't eat them. The were burnt and very dry. The beds were comfortable but the bathroom is rather small. This is an older property but has been updated. The pool area was clean and very inviting but to many... More 

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear bugbritt3, My apology for the issues you experienced with the hamburgers. I hope you told someone about it while you were here. We actually pride ourselves on the burger and it is our top seller and I am sincerely sorry yours was not cooked correctly. Please know anytime you are not satisfied with our products or service we want... More 

Riverview, Florida
Top Contributor
262 reviews 262 reviews
25 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed February 23, 2015

We stayed here three nights. We used the gym which was nice. 2 treadmills 1 eliptical, a bike and weights. We tried out the pool, even though outside was 10 below zero the pool was refreshing. I have a few tips though: bring a towel from your room. The towels at the pool are tiny. They're like a hand towel... More 

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Tinkerbell 1391, Great Comments! So glad you actually had the time to use many of our hotel amenities. You may be correct about the pool towels and we can certainly investigate the size. We are so glad you took the time to share your visit with others and we appreciate your time and the nice review. Thanks, S Arnold,... More 

Mooresville, North Carolina
Top Contributor
70 reviews 70 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 18, 2015

We have stayed at the Holiday Inn at Charleston on numerous occasions and have always appreciated the service, pet friendly, food and accommodations. Can't see how they can improve. This time I used the workout room for the first time and will make a point of using each time that we visit in the future. Very good quality equipment. Didn't... More 

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Suzanne R, We appreciate your loyalty to our Holiday Inn and Suites in Charleston, WV. I love your comments and thank you for spending time to give us such a glowing review. The suites can make a difference if you want some additional space and the kitchens are a fabulous feature as well, and the indoor pool, free WIFI,... More 

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