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All 23 Charleston hotels

Holiday Inn & Suites Charleston West

3.0 of 5 Hotel   |   400 Second Avenue SW, Charleston, WV 25303
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81%
Ranked #4 of 23 hotels in Charleston
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Diane W Charlottesville, Virginia
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214 people have reviewed this hotel

Traveler rating
    117
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65
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Any
English first
Charlottesville, Virginia
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel was very clean and well kept. Pool was beautiful. Mosa the parrot was an added attraction. Staff was very knowlegable of the area and helpful with any requests. It is in an unique area beside a church and across from a school, Exit I-64 at exit 56, get in the right lane and follow the road to the sign.... More

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Brooklyn, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 days ago NEW

Had a wonderful stay.Comfortable rooms.4th flr hallway smelt a little like pets due to the pet accommodations.Great drinks,great buffet.Ask for Gwen @ the restaurant.She'll take great care of you.Mike,Kimberly & Marissa were awesome @ the front deck.Greetings from them were consistent & genuine.I have a son attending UC and it's good to know I have a pleasant place to stay... More

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ONTARIO
Top Contributor
59 reviews 59 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The only big complaint which really bothered me was at check-in. I booked a king suite non smoking and at check-in I was told I had a reservation for 2 double beds. I had my reservation email which clearly stated the KING bed. I had to argue a bit but the front desk staff changed it I guess. Not sure... More

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Midlothian, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We were very pleased with our stay at this Holiday Inn as we traveled westward. When we arrived we were greeted by Kevin at the front desk. Kevin couldn't be more pleasant and attentive. He suggested a great Mexican restaurant, La Agaves, in walking distance from the hotel. The room was clean and the bed was very comfortable. The equipment... More

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Port Orange, Florida
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stay for 2 nights at the hotel - room was average but comfortable - I didn't have the breakfast because it didn't start until 7 am and I had golf games set for the same time. Ate dinner one night and the food was good but service was slow - waited for 1/2 hour for a salad. The TV in... More

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Dandiane11, Please do not lower your expectations. We need to raise our service levels to make sure we meet your needs. If you needed breakfast earlier than 7am, we do have a full breakfast menu that you could order from rather than partake of the complimentary buffet. In regards to the TV line up I am not sure what... More

Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

Adequate full breakfast bar, pet friendly, a 24-hour business center and free local shuttle service at the Holiday Inn Hotel & Suites South Charleston West. Beautiful Lobby area with vibrant colors. It offers an mid-sized indoor pool and hot tub, state-of-the-art fitness center and sundeck with outdoor fireplace and grill. Right next door to the Westin. My room was comfortable,... More

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HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear LindySQ, Thank you for the visit and review! I am glad you enjoyed your stay, and I am sorry about the housekeeping issue you experienced while with us. We have worked to correct this issue and hope you would give us another chance to show you the improvement on a future stay! More

Los Angeles, California
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pluses: nice lobby, good breakfast, fast Wifi, friendly stuff. Minues: standard room I got was a bit small - I am a lowest level IHG member, but I had an IHG credit card, which should get me to Platinum Elite, maybe after I spend $1000? But I had the IHG card and asked front desk for upgrade, what I got... More

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IHGCare, Guest Relations Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Jason Z, Thank you for being an IHG Rewards Club member and for leaving us a feedback. I appreciate your positive feedback about the nice feature of the lobby, breakfast option, WIFI connection and friendly staff. Our hotel is committed to providing our guests with the highest quality services and facilities. I am sorry you were not satisfied with... More

Melbourne, Australia
Top Contributor
137 reviews 137 reviews
55 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel seemed to offer a lot to guests and was very busy. Our room was the biggest of the hotels we'd stayed at on our roadtrip from LA to NYC. The laundry had a lot of machines so I was able to get all my washing done. There is a cool bird near the lobby who is a huge... More

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HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Stormchaser71, Thank you for the review , and for all the compliments about our facilities. I am sorry that our parrot, Mosa, was being difficult, she usually talks to guests but sometimes she can get particular. I hope on a future visit she'll be more cooperative and talk to you like she does the rest of us. More

Staunton, Virginia
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First of all, we have corporate rates here, so we get a significant discount for our stays. That being said, this used to be my favorite hotel. The rooms are nice and spacious, very relaxing, tons of TV channels, indoor pool and workout room. The staff is awesome during the day, but if you're like me and have to work... More

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Caleb F, Thank you for being a loyal guest and we appreciate your business. I hope we can assume the night staff was just having a bad day and that you can continue to enjoy the hotel and all its amenities going forward. Thanks, S. Arnold, GM More

Mount Pleasant, Michigan
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is an absolutely gorgeous hotel! We stayed here after a long drive after our vacation in North Carolina and it was so comfortable, clean, and friendly. We made our reservation about 2 hours before we checked in and got such a wonderful rate. We were greeted so nicely when we checked in and were very impressed with the decor... More

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HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Kristen B, Thank you so much for such a great review! I am sorry that there was such a problem in the restaurant, I will look into why there was so much for our bartender to handle on her own. Thank you for the compliments to her and we hope to see you again soon!. More

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Additional Information about Holiday Inn & Suites Charleston West

Address: 400 Second Avenue SW, Charleston, WV 25303
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Charleston West 3*
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Business Hotel in Charleston #5 Family Hotel in Charleston
Hotel Class
Official Description (provided by the hotel)
We have now (as of February 16th, 2012) officially opened as the Holiday Inn & Suites Charleston West, with a completely remodeled look and upgrades. We appreciate your comments and business. ... more   less 
Number of rooms
150

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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