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Holiday Inn & Suites Charleston West

3.0 of 5 400 Second Avenue SW, Charleston, WV 25303
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Certificate of Excellence 2014
Holiday Inn & Suites Charleston West
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Holiday Inn & Suites Charleston West
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231 reviews from our community

Traveler rating
    123
    62
    28
    11
    7
See reviews for
74
31
7
71
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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    (53)
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1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Our experience at your hotel was, with out a doubt, amazing. Kim at the front desk made our crazy situation absolutely enjoyable. My husband's job is relocating us to WV and we were put up in your hotel for roughly two weeks. Between the move and being in a hotel with 2 adults, a cat, a dodog and a 2yr... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Lewtons, Kim is definitely a special associate and we are so glad she was able to make your visit with us something special as well. What a great story you have shared and we hope that it shows the public how we try to personalize your stay with us for one night or twenty. You will now have to... More 

Amherst, Virginia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The people were nice and the room looked clean. I then saw hair on the bathroom floor. I wiped a small area with a white washcloth and it came up black. I don't think the floor in the bathroom had been cleaned in a while. It made me wonder what else hadn't been cleaned. I showed them the dirty washcloth... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Brain B, Mostly OK just does not meet our expectations, and obviously not yours. I am so sorry for the bathroom floor cleanliness. Thank you for sharing this information with the front desk so that we can address it with the housekeeper and place that person back in training. We want to make it right, and if 1000 points... More 

Raleigh
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were going to be driving through Charleston on a long range trip so I looked for a pet friendly hotel in the IHG family (platinum member = stay in IHG hotels around 60+ days a year). I wanted to give the overall hotel a "terrible" rating but I am giving it a "poor" because of its location - close... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Brian B, First, let me sincerely apologize for your room experience. As an IHG member, we value your loyalty and appreciate the review so that we can make any necessary improvements. Sounds like we have a challenge in the room you occupied and we regret our lack of detail in this room. I hope you informed us so that... More 

Cincinnati
Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 10, 2014

The staff were friendly and helpful, especially Miranda who helped me clear up my boondoggle. The breakfast was your usual fare: eggs, sausage and ham, biscuits, fresh fruit, hot and cold cereal. The king room was not adequately cleaned. Residual dust, pictures dirty(glass smudged) and the toilet was dirty. We were disappointed in the room.

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear jmmr, Your comments have been heard. Thanks so much for the positive feedback on our staff. We are very proud of them. We want to exceed your expectations and must be consistent during your entire stay. Please accept my sincere regret for the room cleanliness and know I will be addressing this with our housekeeping staff. S Arnold, GM More 

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed October 29, 2014

Staff were wonderful! Room clean and the best shower we had in 10 days of traveling and staying at various properties. The staff knew most of the business travelers and it seemed that this hotel had many returning guests for business purposes. Good hot breakfast and again great staff.

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

John M, Thanks for the compliments to the staff! We do have a lot of returning guests and we try to get to know them all. We appreciate the kind words and we look forward to giving you the same great service when you return! More 

Ajax, Canada
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 25, 2014

I was ready to book a Holiday Inn hotel somewhere in the southern part of the state, when I checked Point Breaks deals and found this gem of a hotel for a bargain offering. Even though it was 15-20 minutes off our normal route, I decided to go for it, and boy did I make the right decision. I found... More 

Was this review helpful? Yes 1
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

MarcoPolo41959, I'm glad you found us a such a great deal and even more glad that you will return. Thank you for the kind words and compliments about our facilities and we look forward to seeing you again! More 

Winchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2014

We found the front desk and housekeeping staff very responsive to our needs. When we asked to move to a room farther from the elevator (and pinball machine in the laundry room), the front desk staff made it so easy for us. Our room was comfortable, quiet, spotless. Everybody was super friendly. We would recommend this hotel.

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear tfj7, Thank you for the recommendation. Glad we were able to make your stay more enjoyable and that the staff was responsive to your needs. Hope to see you again. S Arnold, GM More 

Contributor
13 reviews 13 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 2, 2014

We were in Charleston just for the night and were just looking for a decent place to sleep. There were some definite positives to the hotel. The pool and hot tub were nice and we enjoyed spending time in there. The beds were comfy and the toiletries were my favorite hotel ones (Bath and Body Works). Hotel wifi worked fine.... More 

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Karen M, I want to thank you for the compliments you gave to our hotel and I also very much wish to apologize for the level and quality of service you received from our Restaurant. The quality of the food you describe is not typical, but I am sorry for it nonetheless. We strive to make every part of... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 2, 2014

Clean rooms, a hot shower, a big pool, a gym that actually has dumbbells and a bench, as well as the usual treadmills, and nice laundry facilities, this hotel is top notch for any weary traveler. Top it off with a full service restaurant/bar in the lobby with reasonable prices, and free breakfast, you can't go wrong here. There are... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear bikridr, Your nice comments are very much appreciated. You summarized the hotel from the weary traveler perspective very much to the point, we want even those who have little time here to be able to enjoy it and feel refreshed upon the need to start your next day. Thanks for using Holiday Inns. S Arnold, GM More 

East Brunswick, New Jersey
Top Contributor
56 reviews 56 reviews
35 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 1, 2014

The bad news was that I had to spend 3 nights in Charleston. There really is nothing to do in this town. The good news was that I found a great hotel to stay for a great price. This hotel has been recently re-done. It is totally up-to-date and looks fantastic. The room, furniture and ambiance rivals some of the... More 

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear PaulEBNJ, Your kind words about our renovation and the staff are very much appreciated. We strive to make the experience something memorable. Sorry that during your visit we may not have had much going on downtown but hopefully you spent some time in the indoor pool complex area and relaxed. Thanks, S Arnold, GM More 

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Additional Information about Holiday Inn & Suites Charleston West

Address: 400 Second Avenue SW, Charleston, WV 25303
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Charleston West 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada
Hotel Style:
#5 Business Hotel in Charleston
#5 Family Hotel in Charleston

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