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Holiday Inn & Suites Charleston West

3.0 of 5
400 Second Avenue SW, Charleston, WV 25303
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Holiday Inn & Suites Charleston West
Ranked #3 of 23 hotels in Charleston
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88 reviews from our community

    Trip type
Traveler rating
    46
    23
    13
    3
    3
Date Rating
Saint Albans, West Virginia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 19, 2013

Attended a workshop here and found the renovations very well done. It had a very nice indoor pool and spa, work-out room, and large meeting and dining rooms. Staff were friendly and helpful. Lobby had an office area with computers, nice sitting areas, and large televisions. The location was close to many activities, food, and shopping options right off the... More

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review
May 3, 2013

Angel Y, Thanks for the review and, I'm happy to hear you enjoyed the workshop you attended here. Thank you for the comments about our staff and the hotel and we would love to see you again! More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 14, 2013 via mobile

Nice clean, very comfortable room. Not having to hunt supper for a one night stay is awesome. Nice pool and jacuzzi. Good breakfast. Not the best location, but would definately stay here again. Desk attendants were also very helpful and nice.

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review
May 3, 2013

cfolwell, Thank you so much for the review! I'm glad to hear that you enjoyed your stay and that you liked the pool and hot tub. Thank you for the compliments on our Restaurant and on the service from our staff. We look forward to future visits! More

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2013 via mobile

We were attracted by the very reasonable $25 pet charge, and were delighted by the size of the suite. There was a 4 seat kitchen table, a full size refrigerator and adequately stocked kitchen (with pots, pans, plates, etc). The new modern-style furniture, 2 flat screen TVs with HD, 2 wired ports with 5 download and 1.5 up (wireless was... More

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HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review
May 3, 2013

WesleyCPA, Thanks for the detailed review, and I'm glad to hear that you enjoyed your stay! I'm sorry about the birds, and we are looking into a humane way to discourage them from nesting so close. We would love to see you again in the future! More

Rochester Hills, Michigan
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 6, 2013 via mobile

We are finding that Holiday Inn and Express have figured out their target market. They are consistent with clean rooms, free WiFi, convenient locations, good complimentary breakfast, and value pricing. I'm not spending vacation there, but as a waypoint or business trip- it works really well. You know what to expect and that's a good thing these days.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2013 via mobile

We stayed here last night, I usually do not write reviews but I was impressed. Great service, clean and comfortable. We really enjoyed the on site comedy club and the pool area was great. If you stay here and don't like it, u are way too picky. The breakfast was a good selection, only complaint we had was we wound... More

Was this review helpful? Yes 1
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review
May 3, 2013

Amyblack262, Thank you for the review and it is great to hear from people who don't normally write reviews. It's great to hear you enjoyed your stay and I'm sorry about the mix up on the juice. I'll look into it to see what happened, and correct the issue. I hope to see you again! More

Charleston, WV
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 4, 2013

Someone really stepped up this hotel's game! It looks nothing like the old Ramada Inn anymore! The lobby is beautiful, sleeping rooms are nice, clean and welcoming, meeting room are spacious and clean, pool area is great!

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review
May 3, 2013

MrsWilky1, Thanks for the compliments on the update to the hotel! It's good to hear you enjoyed your stay and I look forward to seeing you again. More

Frederick, Maryland
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 3, 2013

We stayed here for a photography convention. We had a King suite which was very well appointed. Very comfortable. The staff was very knowledgable and helpful. We did not use the fitness area but did use the pool for a photography shoot. It's a beautiful property.

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HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review
May 3, 2013

Jmca1102, Thank you for the compliments on our property and the staff, we greatly appreciate it. I look forward to you returning in the future so that we may serve you again! More

baltimore md
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 27, 2013

I stayed at renovated Holiday Inn & Suites in South Charleston last Saturday and what they have done with that Old Hotel that was once a Hotel that started with R , from top to bottom , My room was very nice and Talk about great night sleep , Bed was perfect , I had dinner at Hotel it was... More

Was this review helpful? Yes 1
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review
May 3, 2013

wmbrakeman, Thank you so much for the review and I'm happy to hear you had such a great time at the Comedy Zone while you were here. It's good to hear how well you feel you were treated by our staff and we look forward to future stays with us! More

South Bend, IN
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 14, 2013

As a business traveler I typically stay at Hampton or Marriot, but there was a basketball tournament in town, so I ended up at this Holiday Inn. I was very impressed with the facility, beautiful lobby and pool area (they have a salt water pool), nice fitness area (with individual tv's on the treadmills). Front desk staff were very attentive,... More

Was this review helpful? Yes 1
Joe B, General Manager at Holiday Inn & Suites Charleston West, responded to this review
March 26, 2013

klachip, Thank you for the review. I appreciate the kind comments you had for the hotel and staff. I apologize for the issue you had with room service, and want to assure you that I am looking into this personally. I hope to show you in the future that this has been taken care of on a future visit! If... More

Dearborn, Michigan
Top Contributor
63 reviews 63 reviews
36 hotel reviews
Reviews in 42 cities Reviews in 42 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 11, 2013

From the outside, it looked dated, but inside was all new. Nice large, modern lobby, with restaurant and bar. Rooms look newly remodeled. Excellent breakfast with hot (fresh, not nuked) and cold selections. Comfortable beds and pillows. Highly recommend! I paid 118 for a double with AAA membership

Was this review helpful? Yes 2
Joe B, General Manager at Holiday Inn & Suites Charleston West, responded to this review
March 18, 2013

Bobbi48128, Thank you so much for the kind review! I'm happy to hear you enjoyed your stay all around and that you would recommend us to others. Thank you , and we look forward to future visits! More

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Additional Information about Holiday Inn & Suites Charleston West

Also Known As:
Ramada Charleston Hotel Charleston
Ramada Charleston Hotel
Ramada Charleston
Charleston Ramada
Address: 400 Second Avenue SW, Charleston, WV 25303
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Charleston
#7 Business Hotels in Charleston
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
We have now (as of February 16th, 2012) officially opened as the Holiday Inn & Suites Charleston West, with a completely remodeled look and upgrades. We appreciate your comments and business. ... more   less 
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