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All 23 Charleston hotels

Holiday Inn & Suites Charleston West

3.0 of 5 Hotel   |   400 Second Avenue SW, Charleston, WV 25303
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81%
Ranked #4 of 23 hotels in Charleston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Suzanne R Mooresville, North Carolina
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196 people have reviewed this hotel

Traveler rating
    110
    50
    20
    9
    7
See reviews for
60
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7
60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Mooresville, North Carolina
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have stayed at the Charlston, WV Holiday Inn over the past 3 years 2-3 times per year and have always enjoyed ourselves. It is a pet friendly hotel, which we appreciate. The standard rooms and suites are comfortable and nicely furnished. The dining room has good food, the salads chicken hit the spot. The French onion soup is rich... More

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

This renovated hotel was all around great, staff were friendly. We dined at the restaurant and it was good (much to my surprise). As with most hotels in the mountains its a mile or so from the interstate, however price and value make it worth it.

Was this review helpful? Yes
Florida
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We stay here every time we head to NC. Normally we have no complaints.This time however both stays (up and back) were not so good. On our way to NC we were in room 514. The toilet was used/dirty (dribble spots). The pullout was extremely uncomfortable. It had zero support, the black canvass that usually covers the bottom wasn't there,... More

Was this review helpful? Yes 1
Jackson, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my third time staying at the Holiday Inn & Suites Charleston West, and time and time again, it never disappoints!! We always stay at this hotel while traveling south! The hotel is beautiful from the moment you walk in!! The staff is extremely friendly, from front desk, to the restaurant, to housekeeping. One of our favorites with this... More

Was this review helpful? Yes
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed in all kinds of hotels, all across the US, as well as internationally. My husband, two children, and black lab recently spent a night during a visit to Charleston. It was one of the most enjoyable hotel stays ever. The decor was stylish, the beds extremely comfortable, the pool very fun with its shooting fountains and waterfall,... More

Was this review helpful? Yes 2
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Lisa R, Your comments are very much appreciated. We love your story and that you could stay with the kids and dog and keep everyone busy. Please come back soon and black labs are always welcome too. S Arnold, GM More

Boerne, Texas
Contributor
19 reviews 19 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked online before our driving trip to New Hampshire. We didn't know what to expect. We arrived about 9:30 at night. The front staff was great and check in was a breeze. The place is average on the outside but is beautiful on the inside. The hotel has a bar and a restaurant. We put our stuff in the... More

Was this review helpful? Yes 2
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Bill L, We love to Pleasantly Surprise on guests. So glad you found us during your road trip and thank you for all the nice comments. S Arnold, GM More

Lithonia, Georgia
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 12, 2014

I simply do not know where to begin! This was a wonderful experience for me! Firstly, I was pleasantly surprised that the hotel was so beautiful! It was a great price! I tell you, I've paid more for less at other hotels! Therefore, I am most impressed with the location! Michael S. really gave great service! I arrived rather early... More

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear LesliesLane, I need you on my sales team. Your account of the experience is exactly what we are striving to accomplish. Provide you with a great experience with not only our product but more importantly with our staff. Thank you for the kind words about Mike, he is one of our many superstars. S. Arnold, GM More

Prairieville, Louisiana
Top Contributor
77 reviews 77 reviews
17 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed June 10, 2014

nice , huge, clean hotel, rooms where very comfortable, a/c was average, we walked to nearby Mexican restaurant Los Agaves, was great, average plate $7, parking good, wifi no charge, nice breakfast buffet

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Elisa J, Thank you so much for sharing your recent experience at Holiday Inn and Suites in South Charleston, WV. We appreciate the nice comments. S. Arnold, GM More

Dublin, Ohio
2 reviews
5 of 5 stars Reviewed May 28, 2014

Was driving from Atlanta to Pittsburgh which is normally a 10 hour drive so I decided to break up the trip and spend the night in Charleston which is only a 7 hour drive. Well I made it in 12 hours so guess what not in a good mood. Everything was perfect room was great etc etc actually woke up... More

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Marcos 1234, Don’t you love it when a plan comes together? Being refreshed in order to again spend time driving always makes a trip better. Tell your wife she does not need a reason to come back to check out the area, just come for a weekend and relax in the indoor pool or enjoy room service and our... More

Simpson, WV
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2014

The hotel was clean and comfortable. Even though the hotel was filled with high school athletes it was not too noisy. Breakfast was wonderful and the students enjoyed the pool. I would definitely recommend!!

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear CrystalD68, Your recommendation means a lot to us. We appreciate your time in sharing your comments. S. Arnold, GM More

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Additional Information about Holiday Inn & Suites Charleston West

Address: 400 Second Avenue SW, Charleston, WV 25303
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Charleston West 3*
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Family Hotel in Charleston #3 Business Hotel in Charleston
Hotel Class
Official Description (provided by the hotel)
We have now (as of February 16th, 2012) officially opened as the Holiday Inn & Suites Charleston West, with a completely remodeled look and upgrades. We appreciate your comments and business. ... more   less 
Number of rooms
150

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