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All 23 Charleston hotels

Holiday Inn & Suites Charleston West

3.0 of 5 Hotel   |   400 Second Avenue SW, Charleston, WV 25303
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81%
Ranked #4 of 23 hotels in Charleston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Lisa R
  • Reviews (192)
  • Photos (64)
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  • Room tips (44)
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192 people have reviewed this hotel

Traveler rating
    107
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    20
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    7
See reviews for
57
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59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

I have stayed in all kinds of hotels, all across the US, as well as internationally. My husband, two children, and black lab recently spent a night during a visit to Charleston. It was one of the most enjoyable hotel stays ever. The decor was stylish, the beds extremely comfortable, the pool very fun with its shooting fountains and waterfall,... More

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Boerne, Texas
Contributor
19 reviews 19 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked online before our driving trip to New Hampshire. We didn't know what to expect. We arrived about 9:30 at night. The front staff was great and check in was a breeze. The place is average on the outside but is beautiful on the inside. The hotel has a bar and a restaurant. We put our stuff in the... More

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Bill L, We love to Pleasantly Surprise on guests. So glad you found us during your road trip and thank you for all the nice comments. S Arnold, GM More

Lithonia, Georgia
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I simply do not know where to begin! This was a wonderful experience for me! Firstly, I was pleasantly surprised that the hotel was so beautiful! It was a great price! I tell you, I've paid more for less at other hotels! Therefore, I am most impressed with the location! Michael S. really gave great service! I arrived rather early... More

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear LesliesLane, I need you on my sales team. Your account of the experience is exactly what we are striving to accomplish. Provide you with a great experience with not only our product but more importantly with our staff. Thank you for the kind words about Mike, he is one of our many superstars. S. Arnold, GM More

Prairieville, Louisiana
Top Contributor
68 reviews 68 reviews
16 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 4 weeks ago

nice , huge, clean hotel, rooms where very comfortable, a/c was average, we walked to nearby Mexican restaurant Los Agaves, was great, average plate $7, parking good, wifi no charge, nice breakfast buffet

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Elisa J, Thank you so much for sharing your recent experience at Holiday Inn and Suites in South Charleston, WV. We appreciate the nice comments. S. Arnold, GM More

Dublin, Ohio
2 reviews
5 of 5 stars Reviewed May 28, 2014

Was driving from Atlanta to Pittsburgh which is normally a 10 hour drive so I decided to break up the trip and spend the night in Charleston which is only a 7 hour drive. Well I made it in 12 hours so guess what not in a good mood. Everything was perfect room was great etc etc actually woke up... More

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Marcos 1234, Don’t you love it when a plan comes together? Being refreshed in order to again spend time driving always makes a trip better. Tell your wife she does not need a reason to come back to check out the area, just come for a weekend and relax in the indoor pool or enjoy room service and our... More

Simpson, WV
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2014

The hotel was clean and comfortable. Even though the hotel was filled with high school athletes it was not too noisy. Breakfast was wonderful and the students enjoyed the pool. I would definitely recommend!!

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear CrystalD68, Your recommendation means a lot to us. We appreciate your time in sharing your comments. S. Arnold, GM More

Fairmont, West Virginia
1 review
5 of 5 stars Reviewed May 26, 2014

I had the pleasure of staying at the Holiday Inn during a recent stop in Charleston WV to watch the state track events. While there, I ate in the Inn and had a wonderful dining experience. The cook, David Scott, was very accommodating and a pleasure to meet! Thanks for making my stay and meal a memorable experience. -Shauna

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Shauna M, David is wonderful. So glad he was able to make your stay more of an experience. Thanks for the recognition of a cook who does not get out of his kitchen as often as he would like. S. Arnold, GM More

Bradenton
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 25, 2014 via mobile

Worst trip ever. Check in was fast then after that went down hill. Bathroom had not been swept, hair in tub, mirrors dirty. Called desk they sent up housekeeping to clean room. 2nd day come back and found dirt under desk, under the AC, and paper behind bed. Went to desk ask for the GM, attempted to reach her not... More

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Johnny Lee F, Communication is always a skill I continue to strive to improve. Please accept my sincere apology for not responding back to you directly. I know my manager met with you and inspected the room. He went directly to our Housekeeping Manager and I was kept in the loop. My understanding was the situation was resolved and... More

South Bend IN
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 23, 2014

Couldn't have been more pleased. The staff, especially, was super; friendly, helpful, etc. Rooms were clean and updated, beds comfortable, great pillows. We stayed here the first leg of our trip. When we were returning home, we decided to make sure we made this hotel our stop-over, as well. Thanks for a great stay!

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear bullmar, A complete circle. So glad you came back. It is guest like you that write these comments that make the team proud. Thanks, S. Arnold, GM More

Buckhannon, West Virginia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 21, 2014

This is my third time staying here. The rooms are clean - the staff are always nice and very helpful - food in the restaurant is surprisingly good with a free continental breakfast. They have shuttle service - Yeager Airport, Amtrak, Greyhound Depot (24-hr), and to the local mall (7am-11pm). They have a pool, fitness center, and allow dogs. Don't... More

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

flaxenmane, Mosa says Hi back to you as well. Thanks for all your comments about the Holiday Inn & Suites in South Charleston, WV. S. Arnold, GM More

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Additional Information about Holiday Inn & Suites Charleston West

Address: 400 Second Avenue SW, Charleston, WV 25303
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Charleston West 3*
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Family Hotel in Charleston #3 Business Hotel in Charleston
Hotel Class
Official Description (provided by the hotel)
We have now (as of February 16th, 2012) officially opened as the Holiday Inn & Suites Charleston West, with a completely remodeled look and upgrades. We appreciate your comments and business. ... more   less 
Number of rooms
150

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