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Holiday Inn & Suites Charleston West

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400 2nd Ave, SW, Charleston, WV 25303
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Holiday Inn & Suites Charleston West
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316 Reviews from our TripAdvisor Community

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Tampa, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Overall had a fantastic experience at the Holiday Inn & Suites - SW Charleston. I'd like to highlight AMBER who heads up the dining operation here. While on my visit I was tasked with visiting several Hospitality and Restaurant establishments and Amber by far stood out in setting the bar. Her professionalism, polite engagement with the guest and bright personality... More 

Helpful?
Thank shellywilt
Berkeley Springs, West Virginia
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I had a meeting in Parkersburg earlier in the day and have never stayed at this location before. It was very nice and nothing short of what I expected. The night of Jan 30 was very busy and lots of kids but nothing out of the ordinary. For all the activity going on it was actually quiet when you put... More 

Helpful?
Thank Brooks321
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Brooks321, Thank you for the very nice comments and for giving us a chance to have you experience our hotel for the first time. We look forward to a return visit next time you are in the area either for work or leisure. Bring your bathing suit and enjoy the indoor heated pool. S Arnold, GM More 

Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I went on a "date night" which included a trip to the comedy zone followed by an overnight stay at this hotel. We ordered food during the show, the food was delicious and hot. I got a Bahama Mama drink (it was very small- two drinks and it was gone). After the show, we booked a king... More 

Helpful?
Thank Megan M
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Megan, The I highly recommend another date night soon, like maybe our Valentine Comedy Zone Package. We loved all your comments and really appreciated the time and effort to tell others of your experience. Look forward to seeing you again soon. Thanks, S Arnold, GM More 

Chicago, Illinois
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 2, 2016

I always wonder about an inexpensive hotel that gets a high rating, but this Holiday Inn puts its effort into the three things that matter most: friendly staff, comfortable beds, outstanding pool area (and small, well-equipped gym to boot). What a pleasure to have a comfortable evening and lovely swim during the long haul from Chicago to central Virginia! Thanks... More 

Helpful?
1 Thank merritt2you
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear merritt2you, We loved that you read our other reviews and saw that we do create a great value for our travelers. We think we have the best staff in all of South Charleston, we know we have the best pool area and our beds are very comfortable. We appreciate your comments. Thanks, S Arnold, GM More 

New Bern, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 1, 2016 via mobile

We stayed at this hotel both on our way to IL for Christmas vacation and on the way home. We needed the pet friendly accommodations because we were travelling with our dog. They had a small area for walking and potty. The room was clean and mostly comfortable. Working Wi-Fi, thermostat and plenty of TV channels. It was nothing fancy... More 

Helpful?
Thank Karen M
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Karen M, Thank you for taking the time to write your comments about your visits to our Holiday Inn and Suites in Charleston, WV. We are so pleased we were able to accommodate your stays because we are one of the few hotels in the area that are pet friendly. I hope you mentioned to the front desk staff... More 

Parkersburg, West Virginia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

Had a great experience at this hotel for New Year's Eve!! Champagne and petit fours in our room when we arrived. Pool and hot tub area where great. Love the salt water. No strong smell of chlorine. Staff went above and beyond to make sure we were taken care of. Every one very friendly. Our room was clean and very... More 

Helpful?
1 Thank debshears
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear debshears, We are so pleased that you had a great time at the New Years Eve function. Our two headliner comedians were Burpie and then Blayr Nias. We look forward to seeing you in February for the Valentines Comedy Zone package. Thanks, S Arnold, GM More 

Rockport WV
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 1, 2016

My wife and I booked the New Year's Eve package at the holiday inn, and we're glad we did. We had a great time and the comedy show was a blast. I never met a holiday staff member that wasn't smiling , everyone was very polite and helpful right down to the maintenance people. Can't wait until next year.

Helpful?
1 Thank 328gregorys
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear 328gregorys, Just want you to know, you do not need to wait another year. We will also have a Valentine Comedy Zone Package. Thanks for the great comments. S Arnold, GM More 

Tinley Park, Illinois
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed December 27, 2015 via mobile

Very disappointed with this Holiday Inn - unlike the other guests who have nothing but rave reviews. On their OWN ihg.com website, it says "Breakfast included," - but that wasn't the case. The guy checking me in said "they're working on getting that information off of some sites." I said, "But, it's YOUR own website!" Whatever. Too bad some hotels... More 

Helpful?
1 Thank nancy h
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Nancy H, We are so sorry that your experience was not similar to all our other rave reviews. This is disappointing for you since I am sure you read about us before booking. First, let me address the breakfast issue. We do have a room package that includes our breakfast buffet, but nowhere does it indicate free breakfast. My... More 

Circleville, Ohio
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 26, 2015

This was a very nice pet friendly hotel. There were lots of well mannered pet owners who were serious about cleaning up after their pets. Our room was clean and spacious. The only thing that I would shy away from was the handicapped accessible room. We did not need this accommodation and we were not prepared to use the shower.... More 

Helpful?
1 Thank Cara R
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear CaraR, Thank you for taking the time to share your nice comments about our Holiday Inn and Suites in Charleston, WV. S Arnold, GM More 

Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 23, 2015

I've never seen so many pet owners in one place in my life. $25 fee and it was well worth it. Plus the room was clean and comfortable. If you travel with pets, this is your place. It also has lots of great extras including a salt water indoor swimming pool.

Helpful?
1 Thank Scott J
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Scott J, It is amazing how many of us do travel with our pets. And we are so happy to be one of the only hotels in the area that can accommodate our two legged and four legged guests. We hope you had a chance to use all the other amenities of the hotel while visiting. Happy New Years.... More 

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