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All 23 Charleston hotels

Holiday Inn & Suites Charleston West

3.0 of 5 Hotel   |   400 Second Avenue SW, Charleston, WV 25303
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81%
Ranked #3 of 23 hotels in Charleston
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
RosieRed19 Perth, Ontario
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176 people have reviewed this hotel

Traveler rating
    97
    47
    20
    7
    5
See reviews for
53
23
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56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Brooklyn, New York
1 review
2 of 5 stars Reviewed yesterday NEW

I'm a former resident of Charleston, and I currently reside in Brooklyn, NY. I am an experienced traveler. My wife and I stayed here while visiting my family for a few days. The hotel, on its face, was nice. The lobby and restaurant were clean and bright. The staff was friendly and attentive. The set up of the pool area... More

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Perth, Ontario
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Staying at this HI on route home from south & am definitely recommending it to travellers passing through Charleston WV. Good hwy, some pretty scenery to here from the ocean. Attractive lobby, bar & small dining area, lovely indoor pool & hot tub. The hotel is pet friendly & features a fenced area for the pets to have a safe... More

Was this review helpful? Yes 1
Wheeling, West Virginia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

WOW! From the courteous Kimberly at the front desk, to the clean & beautifully updated room and the delicious food9 best french onion soup I've ever eaten!!) and the gorgeous indoor pool & a nice breakfast bar...I will only stay at this spot each time I visit the area...Great Job to all staff at this hotel!!

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Rosemary W. We love WOW’s. Thanks for all the compliments and we look forward to you coming back and we appreciate you taking the time to share your experience here at the Holiday Inn & Suites Charleston West. Sandy Arnold, General Manager More

Mint Hill, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Mr Pittsburgh sounds like a fake review to me. This hotel is gorgeous. I've been coming here for work for 16 years. It wasn't even bad BEFORE the renovations. There are people still working here that were here when I first came. People don't stay loyal like that to a business that's not run properly. I doubt he's ever been... More

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Gottalaff, Thanks for the 16 years of support. You are now our new "cheerleader". We do agree, the renovation and change to a Holiday Inn really is a vast improvement. But especially important, is as you mentioned, our staff. Many have been here a long time and they make the experience great. More

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I am originally from the area and return home from time to time for pleasure and, from time to time, business. The last two times, I have stayed at this hotel. The somewhat recent renovations are amazing, to say the least. As someone else mentioned, I too have stayed at the Ritz Carlton, Westin's, etc., but I'd just as soon... More

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Robb J, Gwen is never allowed to leave us! We share your high regard for her. What an asset we have and our owners are very grateful for her years of service to our guests. Thanks for recognizing her amazing customer skills. More

Staunton, Virginia
2 reviews
4 of 5 stars Reviewed 1 week ago

I stayed at the Holiday Inn on Sewcond Ave in Charleston, WV on April 4th. I am writing this review because the satff were so outstanding. I have stayed at the Ritz-Carlton, the Four Seasons, and the Plaza Hotel and none of them had more attentive and friendly staff. Everyone and I do mean everyone that I came into contact... More

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Joe L, Thank you for your kind words. We really do attempt to have a great staff and keeping them happy will keep our guests happy. I have shared your mention with Gwen and Nanami. Hope to see you again at the Holiday Inn & Suites Charleston West. More

Milton, Pennsylvania
1 review
5 of 5 stars Reviewed 3 weeks ago

I go to monthly meetings at this hotel. The hotel is clean, modern and pleasing to the eye. The rooms are up to date and very comfortable. Great service and friendly staff especially Will, Ray, Sam, and Naimi. The food is delicious. Everyone has been great to work with from the front desk to the grounds keepers. I would definitely... More

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Milton, Pa. Thank you so much for your kind words. We love hearing about our people because they make us Great. We appreciate your business and your loyalty. See you next month. Sandy Arnold, General Manager More

Pittsburgh, Pennsylvania
1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

First the good: The lobby, pool, weight room and rooms had an incredibly layout. The staff were sweet but didn't quite act like they should and seemed to focus too much on remembering to say ma'am or sir instead of telling you where the elevators are or which room you're in. The bad: When we first walked in the room,... More

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Pennsylvania, Thank you so much for your comments and concerns. We always appreciate your feedback so that we can make any necessary improvements. Please accept my sincere apology for your experience and my humble regret that we did not meet your expectations or mine. I assure you this is not typical of our Holiday Inn & Suites and I... More

Dayton, Ohio
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 4, 2014

We were tired and looking for a pet-friendly hotel in Charleston. We were so pleasantly surprised and lucky to find this hotel. Unfortunately we did not have the opportunity to enjoy the lovely pool and fitness center, but we did obtain a decent meal and beverages when we arrived at 9:00 pm. We had to pay an extra $25 for... More

Was this review helpful? Yes 1
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

browns_1950, I'm happy to hear we were able to accommodate you and your pet, and I do wish you had had more time with us, but I understand busy schedules while traveling. Thank you for the compliments and we will be looking forward to your return visits when you pass this way again. Thank you so much for your stay! More

Forest Hil, WV
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 2, 2014

My husband and I stayed the night at this Holiday Inn overnight after a Brad Paisley concert we were going to. I booked this hotel because of the price and good reviews. It is a VERY good value. We checked in promptly at three and the check-in was seamless. There was a very nice gentleman that checked us in. We... More

Was this review helpful? Yes 2
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Couplesgirl, I would have loved to see the concert, I'm glad you got the chance to go and happy that we were able to be your hotel of choice for your stay. I am sorry to hear about the issue with our bartender and want to assure you that that is not typical of our service. I will address that,... More

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Additional Information about Holiday Inn & Suites Charleston West

Also Known As:
Ramada Charleston Hotel Charleston
Ramada Charleston Hotel
Ramada Charleston
Charleston Ramada
Address: 400 Second Avenue SW, Charleston, WV 25303
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Charleston
#4 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Charleston West 3*
Official Description (provided by the hotel):
We have now (as of February 16th, 2012) officially opened as the Holiday Inn & Suites Charleston West, with a completely remodeled look and upgrades. We appreciate your comments and business. ... more   less 
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