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Holiday Inn & Suites Charleston West

3.0 of 5 400 2nd Ave, SW, Charleston, WV 25303
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Certificate of Excellence 2014
Holiday Inn & Suites Charleston West
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Holiday Inn & Suites Charleston West
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244 reviews from our community

Traveler rating
    131
    65
    29
    11
    8
See reviews for
77
32
7
75
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Sioux Falls, South Dakota
Top Contributor
70 reviews 70 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were traveling west and needed to find a hotel for the night in Charleston that accepted pets. The IHG app helped us find this hotel. Unfortunately, only smoking rooms were available. We were not willing to travel farther so we booked the smoking room. Upon our arrival, desk clerks Michael and Kathy went out of their way to help... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is charleston's best kept secret. The rooms... Beautiful, the staff... Brilliant! Especially Michael. Pool... Fabulous! Close to everything, could not be cleaner. Absolutely lovely! Free breakfast, hot tub. Oh, the pool is a salt water pool. So clean.

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Berea, Kentucky
Contributor
12 reviews 12 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is very clean and the service was great! We ordered room service and the hamburgers were awful. My children couldn't eat them. The were burnt and very dry. The beds were comfortable but the bathroom is rather small. This is an older property but has been updated. The pool area was clean and very inviting but to many... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear bugbritt3, My apology for the issues you experienced with the hamburgers. I hope you told someone about it while you were here. We actually pride ourselves on the burger and it is our top seller and I am sincerely sorry yours was not cooked correctly. Please know anytime you are not satisfied with our products or service we want... More 

Riverview, Florida
Top Contributor
257 reviews 257 reviews
26 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here three nights. We used the gym which was nice. 2 treadmills 1 eliptical, a bike and weights. We tried out the pool, even though outside was 10 below zero the pool was refreshing. I have a few tips though: bring a towel from your room. The towels at the pool are tiny. They're like a hand towel... More 

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Tinkerbell 1391, Great Comments! So glad you actually had the time to use many of our hotel amenities. You may be correct about the pool towels and we can certainly investigate the size. We are so glad you took the time to share your visit with others and we appreciate your time and the nice review. Thanks, S Arnold,... More 

Mooresville, North Carolina
Top Contributor
56 reviews 56 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at the Holiday Inn at Charleston on numerous occasions and have always appreciated the service, pet friendly, food and accommodations. Can't see how they can improve. This time I used the workout room for the first time and will make a point of using each time that we visit in the future. Very good quality equipment. Didn't... More 

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HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Suzanne R, We appreciate your loyalty to our Holiday Inn and Suites in Charleston, WV. I love your comments and thank you for spending time to give us such a glowing review. The suites can make a difference if you want some additional space and the kitchens are a fabulous feature as well, and the indoor pool, free WIFI,... More 

Mooresville, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Holiday Inn Charleston West is one of the best Hotels that my wife and I stay at on a regular basis. The Hotel had a multi-million dollar revamp a few year ago making it one of the nicest Holiday Inns that we have ever visited. The hotel is per friendly with a very nice "pet area". The staff is... More 

Was this review helpful? Yes 1
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Scott R, I have now officially added you to our sales team. Thanks for the glowing comments, we really appreciate them and hope that others have the chance to also try us out when in Charleston, WV. Recognizing the efforts of the renovation and the addition of the indoor pool area and that we love your pets almost as... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We had to come in for a funeral.but the staff from front desk to housekeeping was very friendly. the food was delicious. I enjoy the hot tub and pool area. I wanted to let housekeeping know we appreciated our room. It was very clean. The bed was so comfortable. We will be v ask again.

Was this review helpful? Yes
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear top1999, We all wish to extend our sympathies, and we wish we could see you again under better circumstances. Take care , and again - our deepest sympathies to you and your family during this time. More 

Buckhannon, West Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I enjoyed my stay. The room was great. Very nice and clean. I love my room. My bed was nicely made. I had to be on this area for work. The relaxing time in my room after work was nice. The housekeepers did a very good job keep my room clean. The food was great.

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear A s, We really appreciate you taking to the time to share your experience at our Holiday Inn and Suites in Charleston, WV. Come back soon. Thanks, S Arnold, GM More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Very nice stay. Nice pool.good food. my room was wonderful.I had a suite room,very clean and the room had a nice set up. Staff was great. Thanks for a wonderful relaxing stay. When we pass throw Charleston again we will be stopping by again

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear carolw4315, We appreciate the review and helping us spread the word about our Holiday Inn and Suites in Charleston, WV. Looking forward to your return to the area. Thanks, S Arnold, GM More 

Morgantown, West Virginia
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Upon check in the front desk staff was very polite and helpful. The overall look of the hotel is very elegant. Something I missed when booking was the proximity to the rail yard. Train tracks run within 100 ft of the hotel, and they are very busy. I woke up several times each night as the trains rumbled through, and... More 

Was this review helpful? Yes
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Pitdrob87, I am begging you to come back.. Yes we are close to a railroad track but we can always place you in a room away from that end of the building when available. We do have regulars that make that request. As well, we are diligently working on making changes to our service in the restaurant and lounge.... More 

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Additional Information about Holiday Inn & Suites Charleston West

Address: 400 2nd Ave, SW, Charleston, WV 25303
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Charleston West 3*
Number of rooms: 150
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada
Hotel Style:
#4 Business Hotel in Charleston
#5 Family Hotel in Charleston

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