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BEST WESTERN Charleston Plaza Hotel

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1010 Washington Street East, Charleston, WV 25301
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BEST WESTERN Charleston Plaza Hotel
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372 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Charleston Plaza Hotel
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Bethesda, Maryland
1 review
1 of 5 stars Reviewed November 5, 2015

During a recent stay, I booked a standard room for one night. The lighting in the room was not bright enough. There were food crumbs on the carpet that were not swept up. The shower was extremely dirty- dirt stained tub and shower walls. The trash bins needed new trash bags (looked as if the trash was just dumped out... More 

Helpful?
Thank BellaDior
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. I would like to personally apologize for your stay. We take great pride in our housekeeping, but this time we failed. We are going through some renovations to improve the hotel. We put in a new elevator and making the 100% smoke free. Thank you again for your response. More 

Barboursville, West Virginia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 5, 2015

We have stayed here several times. Kathy the mgr always tries to take care of us. Jessica at the front desk is always available to help or answer questions. Le'Tia and Monica in housekeeping do what they can with what they are given to work with. The hotel is older and has had little to no improvements over the years.... More 

Helpful?
Thank Christy W
Chris R, Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. We are currently renovating and some of you concerns will be addressed. We will no loner allow pets and smoking in the hotel. We are replacing our current elevator with a brand new one. The staff you spoke of is very good and are very dedicated to the hotel and there jobs. Again thank you... More 

Travelers are raving about these Charleston hotels

Blaine, United States
1 review
2 of 5 stars Reviewed November 1, 2015

This hostel needs an update. I needs new furniture and better maintenance and cleaning. It was ok but not up to the standards of a AAA three diamond hotel. The finish on the table lamps was worn. There was a rusty rack for towels in the bathroom. The bracket hiding the shower head hole into the wall has been dislodged... More 

Review collected in partnership with Best Western

Helpful?
Thank Diane S
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. I'm very sorry you had issues with your stay. We are in the process of renovating many of the issues that you had. On November 9th we are starting the process with installing a new elevator. We are also get new lamps, paint and overall refresh. Thank you for staying with us, again I apologize... More 

Las Vegas, Nevada
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed October 19, 2015

I had a 6:00AM flight to catch out of Charleston Yeager Airport one morning about 2 weeks ago. Rather than drive up from Athens in the middle of the night, I elected to drive up to Charleston the night before the fight. The hotel was easy enough to find using my phone's GPS; and it was only a few miles... More 

Helpful?
Thank Anthony P
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. I'm very sorry to here about your experience during your stay. We are currently going through some renovations, and one of the things we are doing is making the hotel 100% nonsmoking. The hot water issue you spoke of is the first issue I have heard about and will look into that issue. Again, we... More 

Charleston, United States
1 review
4 of 5 stars Reviewed October 19, 2015

There is a very nice selection of breakfast items in the morning from 6 to 10 a.m. Free internet is also a plus. Great for a family! All free! Appreciated the service! Very close to the University of Charleston.

Review collected in partnership with Best Western

Helpful?
Thank Juanita R
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. we are very close to the University of Charleston, we partner with them on several different events through out the year. Our breakfast is very tasty and hearty. Thank you for staying with us and look forward to your next UC visit. More 

Winston Salem, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 19, 2015

Had Confirmed a KING NON SMOKING. Checked in 830pm No king reserved for me. Offered me a double on the PET floor, I declined.. was moved to a double on another floor. The rooms are fine. Spacious! The beds are comfortable. The inside is definitely better than the outside view. I am a rewards member for Best Western and I... More 

Review collected in partnership with Best Western

Helpful?
Thank michael b
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. I'm very sorry you didn't get your requested bed type, I will personally look into that and find out why that didn't happen. Our rooms are very spacious and clean. Please contact me at 304-345-9779 so I can help you with your stay here. More 

Davisville, United States
1 review
4 of 5 stars Reviewed October 15, 2015

Wonderful place to stay when traveling or staying one day; only using to sleep and having a free breakfast the next morning. The cost is the best in down town area and is easy to get in and out for using Interstate. Not far to walk to places of interest and it is free parking (hard to find parking at... More 

Review collected in partnership with Best Western

Helpful?
Thank Leslie B
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. We are a very favorably priced hotel in the city. We are close to many fine locally owned restaurants and bars in the city. We have a very hearty breakfast and it taste very good as well. Thank you again for your response. More 

State College, United States
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed October 7, 2015

The room smelled like alcohol and when I walked in the temp was set at 60! I literally froze all night and it took forever to get warmer. The overall hotel seems older. I will not be staying there next time I'm in town.

Helpful?
Thank Kristin M
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. I would personally like to apologize for your stay here. I have talked to our housekeeping staff about using to much furniture polish in the room. Thank you again for your response, it helps to make us better. More 

Bluefield, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 7, 2015

For a Best Western Hotel, this place is a disgrace. It is a dump. DO NOT STAY HERE. Do yourself a service and pass on this dump. Okay, it's not "Lasciate ogne speranza, voi ch'intrate", but you get the general drift... At first I was going to use my BW points to pay for the room, but when I was... More 

Review collected in partnership with Best Western

Helpful?
Thank Colin C
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. I would personally like to apologize for you visit. We are currently going through renovations to address many of the issues you had. Again I apologize for your stay. More 

Fort Wayne, United States
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed September 29, 2015

After several hours on the road, we checked in at the Best Western Hotel in Charleston. Check in was okay and we headed to our room. We could smell and see that the walls were freshly painted. When we arrived at the room on the 4th floor, we could not get the keys to work. I went downstairs for more... More 

Review collected in partnership with Best Western

Helpful?
Thank Anna S
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. Let me personally apologize for your unfortunate stay with us. We are in the process of getting a new lock and key system as part of our renovations. I have spoken to our breakfast staff about the hair you found, please rest assured it wont happen again. Thank you again for your response, he only... More 

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