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BEST WESTERN Charleston Plaza Hotel

2.0 of 5
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1010 Washington Street East, Charleston, WV 25301
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BEST WESTERN Charleston Plaza Hotel
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Ranked #14 of 24 Hotels in Charleston
A recent review
5 of 5 stars reviewed yesterday
Hope H Uniontown, United States
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287 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Uniontown, United States
1 review
5 of 5 stars Reviewed yesterday NEW

The staff at the hotel are wonderful! Stayed at this Best Western for a dance competition. Took the time to ask my daughter about her performances and wish her luck and offer encouragement! My mother is handicapped and they took excellent care of her as well and made sure she was comfortable. Beds are really comfy and the towels are... More 

Review collected in partnership with Best Western

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Michigan, United States
1 review
2 of 5 stars Reviewed 1 week ago

hard lumpy uncomfortable pillow and bed. Hotel needs decor update- still in the 70's. Good breakfast though for free. Hotel is very hard to find even with navigation in car. The manager was very nice and said he would look into our complaints but would still never stay here again. Have been in many other hotels that were nicer for... More 

Review collected in partnership with Best Western

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank You for your response. I checked the pillows in your room and replaced them with a softer pillow. Our breakfast is very good. Again, I apologize for you not sleeping well at the Best Western. More 

rockford,mi
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

the plan was to be close to some interesting downtown areas even though this hotel is in a somewhat seedy area. however it was raining so hard we just went out to have dinner...which was in an upscale redeveloped train station nearby. the hotel room was tired but had a frig,desk and decent bed so was OK. the comp breakfast... More 

Review collected in partnership with Best Western

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank You for your response. The City of Charleston is working very hard to clean up the area around the hotel. The area you ate at is one of the projects the City has done. We are in the process of doing some renovations to brighten our guest rooms up. We do have a very good breakfast. More 

Toronto, Canada
1 review
3 of 5 stars Reviewed 1 week ago

dress code missing; restaurant presentation poorly; kitchen staff dress code issue; inventory not regularly checked; some equipment needs fixing; all owners with pets were on the eights' floor which is ridiculous considering the waiting time at the elevator. No poop and scoop policy. Found poo in the elevator. Pets owners should be housed on the first floor.

Review collected in partnership with Best Western

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank You for you response. You are correct, all associates should be in proper uniform. We have a new ownership group and that is the first item we are purchasing. I have spoken to our kitchen staff to make sure all items are fresh and stocked on our breakfast buffet. Again I would like to thank you for your assessment,... More 

Traverse City MI
Top Contributor
144 reviews 144 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Close to restaurants and bars downtown on capital St. Hotel is a little tired but, the hotel staff are very pleasant. Breakfast is good as usual for a Best Western. The entrance and parking are a little unusual.

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. Our location is very good. We are in the process of updating some things in our hotel, hopefully on your next visit you will see the completed projects. Our sister hotel next door provides additional parking. We fill our breakfast is second to none. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I had a really nice stay. The room was clean and very comfortable. The location was great for what I needed. Close to the mall and other stores. A nice choice of restaurants near by.They had a nice choices for the mornings breakfast's, better than alot of hotels I have stayed in.

Review collected in partnership with Best Western

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. Our breakfast is very good and takes second to no one. Yes our location is convent to many things in the downtown area. Again thank you for your response. More 

Virginia Beach, Virginia
Contributor
20 reviews 20 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is an older hotel and some wear and tear is to be expected but there is no excuse for the mold in the grout around the tub and on the walls in the bathroom. The bedroom portion of the room was not clean either. I don't usually check under or around the bed but I was looking for a... More 

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. It is embarrassing that you found mold around the grout in the bathtub, I have our maintenance staff working to fix it ASAP. Our breakfast area is neat and clean, we are very proud of staff in the kitchen area. Again thank you for your response. More 

Richmond, Virginia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a good value for business travel. The rooms are comfortable, the hotel staff is very accommodating and the fitness center was an unexpected bonus. The wifi and in room coffee pot allowed me to get some work done before leaving the hotel. Lots of options for breakfast too. Great location near restaurants and businesses - Charleston is a... More 

Was this review helpful? Yes 1
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. We are very proud of our city and think it is wonderful as well. We pride our selves on doing the very best to take care of our guest. And yes, our breakfast is very good. More 

Indianapolis
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 4 weeks ago

While the staff were extremely friendly and helpful, the facility itself was broken down and a bit dirty. We called the front desk to send someone to re-clean our toilet and tub, as there were hairs and dirt on them when we arrived. They were more than happy to do so and sent someone right away. Our sink had a... More 

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. I'm very sorry we didn't meet you expectations. We do have a staff that works very hard to maintain the building. I have spoken to our housekeeping staff about the condition of your room upon check in. Again I would like to apologize for your stay. More 

Gilbertsville, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

The staff was very friendly. The hotel was clean and the beds quite comfortable. The continental breakfast had a nice selection which included waffles with strawberries , assorted breads, fruit, yogurt, biscuits, gravy, cereal, juices, tea, coffee, etc. There is not enough parking in the main lot if the hotel is full, but there is a side lot for the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. Yes our breakfast is very hardy and lots of it. We do provide extra parking at sister hotel across the street. We look forward to your next visit. More 

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