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All 24 Charleston hotels

BEST WESTERN Charleston Plaza Hotel

2.0 of 5 Motel   |   1010 Washington Street East, Charleston, WV 25301
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Ranked #14 of 24 Hotels in Charleston
A recent review
5 of 5 stars reviewed 5 days ago
bisonf Bellevue, Ohio
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273 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bellevue, Ohio
Contributor
18 reviews 18 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stopped here for the night on the way to Key West but we were surprised with the size of our room! We had a large room with a desk/chair and side chair. Good night's sleep and a great breakfast. I picked this hotel because of the price and quick off/on the highway heading south.

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for kind comments. We thank you and appreciate the business. More 

Kenna, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

We were forced out of our house due to water and snow problems...this place accepted us...plus two dogs with open arms. It's not fancy...but the beds were comfy...the room was comfortable...and the breakfast was tasty and abundant. Every staff member went out of their way to make sure we were all comfortable. There were fresh cookies at the front desk...a... More 

Review collected in partnership with Best Western

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your kind words. I hope all is well with your home. Again thank you, and we appreciate your business. More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Unfortunately I'd give this hotel a 2.5 if I could. It's an ok hotel I guess, but I had to go to the hotel next door to get a snack. The parking spaces are tiny. The internet was free, but also completely unusable because it REALLY slow, like minutes to load each page, so I had to use my phone... More 

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. I would like to apologize for the lack of speed of our internet. We are looking to fix the issue of lack of snacks for hotel guest. Again thank you for your response and your business. More 

1 review
1 of 5 stars Reviewed 3 weeks ago

This is not a hotel I would stay at again. There were a few positives but they did not outweigh the bad. The location was great as it is within walking distance of the mall and civic center. Our check-in process was smooth and the receptionists were very friendly. The room however was filthy. I'm not sure it had been... More 

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response, we do our very best to make your stay as comfortable as possible. We look forward to serving you on your next trip to Charleston. More 

Morgantown, West Virginia
1 review
1 of 5 stars Reviewed 3 weeks ago

was placed on a pet floor. I wasn't told that until I called down to the front desk in the middle of the night due to several dogs barking in the room next to me. The front desk offered to move me to another room, but the only room they had available was on a smoking floor.

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions and service. We assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you More 

Laurel Springs
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I waited over 10 minutes for front desk staff to even show up. I went out of my way to look around for help. Two staff seen me and still continued doing what they were doing without so much as a greeting or a "Ill be there in just a second". When staff did show up there hair was a... More 

Review collected in partnership with Best Western

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

I would like to personally apologize for our lack of service during your stay. We are currently working to improve our guest service. Again I sincerely apologize for our lack of customer service. More 

1 review
2 of 5 stars Reviewed January 20, 2015

Chose this hotel based on reviews and proximity to down town. Traveling on business and having never been here before thought this would be a good option. What the reviews do not tell you is that the property is conveniently located near a homeless shelter. Your easy walk to downtown is less attractive when this is added to the equation.... More 

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Toronto, Canada
Top Contributor
62 reviews 62 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 20, 2015

Stayed for 1 night in a standard room with my pet. Best Western Charleston Plaza Hotel is what I expect when booking a standard Best Western property - there is a huge variance among these properties. This one is very a very dated building - the halls truly expose how old this building is. The room is adequate. Washroom is... More 

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response, we strive everyday to make the hotel better. Thank you for your business and we look forward to serving you on your next trip to Charleston. More 

Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 14, 2015

Staff is very nice. They have a excellent breakfast. Now the rooms are a different story. The room was filthy. I just hope the sheets were clean! First sign of bad maid service! Every smoke protection device was covered with dried on toilet paper plastered over them! I then noticed the lamp shades were covered in dust. The picture frames... More 

Was this review helpful? Yes 1
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. I would like to personally apologize for the cleanliness of your room. We work very hard to provide clean comfortable rooms for our guest, on this occasion we failed. Again I would like to apologize. More 

Frankfort, Illinois
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 13, 2015

During our stay, the staff was very helpful and accommodating. Unfortunately, I left a tote bag with essential items behind. The staff was very helpful in retrieving my bag and having it sent FedEx to my home. I am very grateful to Janet for going out of her way to help me.

Was this review helpful? Yes 1
Chris R, Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Barbara, Thank you for the nice comments, and I'm very glad we were able to return your tote bag. We look forward to serving you again. More 

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Additional Information about BEST WESTERN Charleston Plaza Hotel

Address: 1010 Washington Street East, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Charleston Plaza Hotel 2*
Number of rooms: 160
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Also Known As:
Super 8 Charleston
Charleston Plaza Motel

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