Oh where to start? The only good thing I can say is the staff is VERY helpful and friendly. They go out of their way to make your stay as pleasant as possible. Parking is a nightmare. Very small lot and the cars are packed in it! They have tried really hard to improve the quality of the decor...but many... More

We actually booked this hotel before reading the reviews on Trip Advisor and were crossing our fingers that we didn't have a bad experience. Our stay was actually quite pleasant. The staff was friendly and courteous, our room was clean and smelled fresh. The breakfast wasn't bad, and was definitely better than the continental breakfasts we're used to. I had... More

the bathrooms were dirty. The shower was water stained and full of soap scum, the toilet had not been cleaned around the inside of toilet bowl or around the bottom of toilet. The bathroom door looked like it had blood spatters on it, the mirror in bathroom looked like it had not been dusted since being installed. The lampshades were... More

Nice hotel, courteous service. If only my room had been a bit cleaner it would be perfect. Hair on my pillow and in the shower before we used it; very dusty nightstands and furniture. The location is nice. More

We stayed in two rooms, one smelled musty. The bathrooms are small. The rooms are clean, though. There is only one elevator in the hotel, which is nine stories. Breakfast was pretty good. It was worth the money but we got a good deal ($46/room on priceline). More

We received an excellent price by way of the internet which made our 10 days affordable, but we had many problems. No bath towels one day, no hand towels, washcloths or bath rug another day, no coffee one day, no coffee cups or water glasses several day. Plus the bathroom drain was never cleaned. The phone did not work so... More

Very clean with a comfy bed. Only one slow elevator so this is a problem at busy times and if it breaks. Kind of noisy too depending on the room don't forget earplugs. It was at capacity when we stayed there and the brekfast area was not prepared for the rush in the morning. Parking lot was so-so but free... More

A colleague booked the Best Western for us for a conference held in Charleston. After reading reviews here, I was concerned about the condition of the hotel, cleanliness, and safety of parking. My philosophy is, 'when in doubt, go directly to the source.' I called the prior to our arrival and spoke with Jesse (Jessica?) regarding the reviews I read... More

The hotel was easy to find and in a very convenient location. The hotel is close and in walking distance to shopping and dining. There is a Rite Aid pharmacy located about two blocks from the hotel and the Clay Center is right accross the street. My family and I walked around Charleston a little and even found ourselves walking... More