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BEST WESTERN Charleston Plaza Hotel

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1010 Washington Street East, Charleston, WV 25301
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BEST WESTERN Charleston Plaza Hotel
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327 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ohio
5 of 5 stars Reviewed 3 days ago NEW

The location is in the heart of the city. Rooms are clean, staff is friendly and breakfast is great. Best deal and location in town. You can walk to museums, farmers market, restaurants, shops, coffee house, and clubs.

Review collected in partnership with Best Western

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Chicago, IL USA
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Many things not working. Most frustrating were the outlets in the room. Wanted to plug in 2 phones & a tablet. Had a hard time finding working outlets. It appeared the elevator was past due for inspection. Many lights on elevator were not working. 9 floors and only 1 elevator. We were there for a family emergency, it was very... More 

Review collected in partnership with Best Western

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Travelers are raving about these Charleston hotels

Georgia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel looks very old on the outside, and the hallways and elevator do not look much better. Our room was clean, but small, but it fit the bill for 1.5 days. The best thing about our room was the mini fridge! It seems futile, but I was traveling from Ohio back home and my hotel in Ohio did not... More 

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Ann Arbor, Michigan
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked this place as just a stop over on a long trip home, expecting nothing more than a clean room and breakfast. Unfortunately, the room fell short of clean. When we walked in, it smelled terrible, and I couldn't identify it until we took our shoes off. The carpet was quite damp, and also down the hall was a... More 

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Livonia, Michigan
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We were on our way back up the interstate and just needed a place to stay for the night. This place fit the bill, nicely. It was very comfortable, had all the normal amenities, and the free breakfast that was included with the room was a few notches above the normal. The "downsides" are that this place is in the... More 

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. We are ideally located off of interstate 77, it makes for a very easy access traveling North or South. We get many comments about how good our breakfast is. Thank you again for staying with us!! More 

Winston Salem, North Carolina
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The staff receives high marks. They were very friendly etc. The room was okay. The hall way had a smell to it. They say they are pet friendly but there is not a piece of grass on their property. I had to walk my dog on the next block where there is a church and across that street an apartment... More 

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. Our staff is very friendly. We are in renovating our hallways and guest rooms. We also are upgrading our elevator in November of this year. Thank you again for your response. More 

Pepperell, Massachusetts
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I recently attended a family reunion, and we stayed at this hotel. Its low room rate is indicative of its poor quality. One family in our group had to go looking for the housekeeping staff in order to get towels which were not changed in their room. She was offered one towel and had to ask for more since there... More 

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Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. I'm totally embarrassed by what I read here. There is no words that I can say, that tells you how sorry I am. We can and will do a better job of customer service. Thank you again for your response, again I truly apologize!!! More 

Lexington, Kentucky, United States
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

King rooms have lots of space. Speedy elevator that you don't even feel it move. Breakfast selections are better than average. Set in clean area that looks a bit industrial or older. Good parking. Very clean pool and pool area. Only problems were in bathroom: toilet was a low flow or different type that ended up forcing us to call... More 

Was this review helpful? Yes
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. Our rooms are larger than most. The hotel is located in what use to be the warehouse or furniture district of Charleston. We have a great many local restaurants and shops nearby. Thank you for your resent stay and hope to see on your next trip to Charleston! More 

McDowell, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

dissatisfied with the room appearance, cleanliness, bath room issues and had to be moved to another room, etc. The room had dust on the furniture, the door to the cabinet was ready to fall off, the bathroom would not flush properly, it was fixed by maintenance once, and had to get them to come back a second time, then I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. I would like to personally apologize for your recent stay. We are just starting renovations in the guest rooms and hallways. our staff is very friendly and works very hard on guest satisfaction. Again I apologize for your resent stay! More 

Richmond, VA
1 review
5 of 5 stars Reviewed 2 weeks ago

I had a wonderful night's rest and the hotel staff could not have been more friendly or accommodating. I would definitely stay there again! Room was clean with lots of different pillows to chose from (important to me). The hotel staff made me feel welcome from the beginning and every time I approached the front desk I was treated like... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. We want to make everyone feel welcome and special that checks in to the Best Western Charleston Plaza. Our rooms are clean and we do have many pillows to choose from. I certainly look forward to hosting you on your next visit to Charleston. More 

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