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BEST WESTERN Charleston Plaza Hotel

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1010 Washington Street East, Charleston, WV 25301
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1 room 1 guest
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BEST WESTERN Charleston Plaza Hotel
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342 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Too Far North
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Charleston, West Virginia is a charming city. The downtown Capital Street area has some fine restaurants--equal to what you would find in NYC and LA. And, within an easy walking distance sits the reasonably priced, clean, and very friendly Best Western Charleston Plaza Hotel. The rooms are well-furnished and the complementary breakfast is above average. You will find a pool... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Cedarburg, WI, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

The hotel is located downtown Charleston and does not appear to be in the best neighborhood. We felt a little uncomfortable using the outdoor pool due to the surrounding area. The pool needed to be cleaned as well. The interior, staff, breakfast, and room were good.

Review collected in partnership with Best Western

Was this review helpful? Yes
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your review. We are ideally located in Charleston, within walking distance to the hospital, Clay Center and many restaurants and brew pubs. We have very spacious and clean rooms. More 

Ashland, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent location close to a variety of venues within easy walking distance. Moderately priced and comfortable rooms. Easy access to Yeager airport, Capital City Market Place and interstates 77 and 64. Recommend.

Review collected in partnership with Best Western

Was this review helpful? Yes
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your review. We are in great location. We are the closet hotel to the State Capitol and many locally owned restaurants and brew pubs. Our location gives you easy access to the interstate going any direction. Thank you again for your review and look forward to seeing on your next trip to Charleston!!! More 

Sydney Australia
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

There was some renovations going on in the hotel's main foyer which provided very little inconvenience to hotel guests. The staff were friendly and helpful. The rooms were clean and the bed fairly comfortable. The amenities were a little dated the hot breakfast provided was of an acceptable standard. However I felt that the stay was a little pricey for... More 

Was this review helpful? Yes 1
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your review. I'm very happy to hear our renovations were not and inconvenience to you during your stay. Our rooms are very spacious and clean. The hotel is conveniently located to fine restaurants and brew pubs in the area. many are locally owned. Thank you again for your review and we look forward to your next visit. More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is within 5 minutes walk of restaurants and bars, There was some renovations going on in the main foyer which provided very little inconvenience to hotel guests. The staff were friendly and helpful. The rooms were clean and the bed fairly comfortable. The amenities were a little dated the hot breakfast provided was of an acceptable standard. However... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your review. I'm very happy to hear our renovations were not and inconvenience to you during your stay. Our rooms are very spacious and clean. The hotel is conveniently located to fine restaurants and brew pubs in the area. many are locally owned. Thank you again for your review and we look forward to your next visit. More 

Linden, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very good value, priced right. I had looked around the area between Huntington and Charleston for a one night stay. I always look for a hotel that offers breakfast with the hotel rate, as we like to get going once we leave a hotel. We do not want to wander around looking for someplace serving breakfast. This hotel was much... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your review. We are the best value in Charleston, we have location, free breakfast and clean rooms. We will be doing some renovations starting in November to make it and even greater value. Thank you for staying with us!!! More 

new boston, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

a bit dated but very friendly very good for breakfast and a great value for a place to sleep and shower great stop to break up the trip good locating easy access to freeway the only problem pool Closes early for the kids

Review collected in partnership with Best Western

Was this review helpful? Yes
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your review. We are very centrally located for travelers heading North or South. We have a very good breakfast with ample options to meet most every need. I will look at the times that the pool is open and see if we can adjust them. Thank You for staying!!! More 

Clinton, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

nice place, friendly service staff, good breakfast, situated in city center with a quiet surrounding. One can walk to the city center. the room internet is very good, easy to access, and fast. it's good for a family

Review collected in partnership with Best Western

Was this review helpful? Yes
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your review. We are located in a great area of Charleston we have the Clay Center, Hospital, Power Park, the Mall and the Civic Center all with in walking distance. There are several locally owned restaurants and brew pubs within walking distance as well. Our breakfast is very good and has many options available. Thank you for... More 

Anderson, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

An old hotel in an old city. Needs a little remodeling with the elevator, lobby and signage on outside of building. The room, beds, and breakfast were fine for the single overnight stay we had while there. Staff was very friendly and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. We do have a very friendly staff, our breakfast is good hearty as well. We are in the process of some renovations painting hallways and in November we are replacing our elevator with a new one. Thank you again for response. More 

Frederick, Maryland
Level Contributor
6 reviews
4 of 5 stars Reviewed 3 weeks ago

My husband and I decided to take an impromptu trip to the New River Gorge. We had a $50 travel Card from our Best Western rewards, so decided to stay at this hotel as opposed to a closer, non-BW hotel. Sadly, downtown Charleston isn't that active a community, but for the price we paid, the room was a great deal.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Chris R, General Manager at BEST WESTERN Charleston Plaza Hotel, responded to this review

Thank you for your response. I hope you enjoyed your trip to the New River Gorge, it is beautiful this time of year. If you want to see it in all of its splendor come back in October for the fall foliage it is spectacular. We do have spacious and clean rooms. Our staff is very friendly. Thank you again... More 

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