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All 24 Charleston hotels

BEST WESTERN Charleston Plaza Hotel

2.0 of 5 Motel   |   1010 Washington Street East, Charleston, WV 25301
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Ranked #13 of 24 Hotels in Charleston
A recent review
4 of 5 stars reviewed 3 weeks ago
Cheryl W Asheville, United States
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255 reviews from our community

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    81
    63
    32
    29
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88
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Asheville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff were professional and friendly: the room quite pleasant; and the location very good. The breakfast offering is tasty and has a little something for everyone although it does not change much over time. The bed was comfy and the hotel very quiet. It's a great value, especially compared to the many over priced rooms in Charleston.

Review collected in partnership with Best Western

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Sioux Falls
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4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Final night of a toe week business trip so thought I'd stay DT and catch a World Series game. Front desk no help for suggestions on pubs or eateries. Did find on my own Outback and Applebee's nearby. Tolerable but needs updating and staff overhaul.

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Hopewell, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is centrally located and close to restaurants and shopping. It is also close to the highway. I found the staff to be helpful and very efficient. I would definitely stay here again when I am in the area.

Review collected in partnership with Best Western

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1 review
1 of 5 stars Reviewed 4 weeks ago

Our reservation was not honored to what we had booked. They were not willing to show that this mistake was their mistake and make it right. We just had to deal with it. The smoking rooms are disgusting, if you don't smoke, DO NOT STAY IN THEM. Also, the hotel has 1 elevator and horrible floor plan for the entrance/lobby/elevator.... More

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Hartland, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

If your visiting or just in for a business meeting it's fine but other then that I wouldn't recommend the this hotel needs to be renovated hallways and elevator needs to be updated only one elevator for a 9 story building not good

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LIVONIA
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 22, 2014

The hotel is in an excellent location, however that is the only positive thing that could be stated. Rooms were smelly and heating system did not work. The maintenance person knew how to fix (using a paper clip) seems like common failures. the same with the TV remote. This hotel is not worth the value paid

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Senior Contributor
22 reviews 22 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 7, 2014

Service is great and so is breakfast. I'm traveling with my former mother - in - law and the hotel has ZERO accessible rooms with 2 beds. And they have ZERO cots. As a result I will not stay here again.

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Chandler, Arizona
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 5, 2014

As many people mentioned already this is a dated hotel. The location was good and the room clean so I would stay here again because it was a good value. The good breakfast in the morning was an added bonus b

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Charleston, wva, United States
1 review
3 of 5 stars Reviewed October 1, 2014

This was an old hotel. Our room smelled of cigarette smoke even though it was a non-smoking room also the elevator was out of order when we checked out for the day and had no notice from the front desk. "This hotel is right in the middle of the city.

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new bern, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 28, 2014

I find this survey close to stupid. Re-write the survey and make it short and to the point, Most of the questions have no reasoning behind them. Most questions are repetitive. Good example is below. I already told you about service, sleep quality, cleanliness etc.

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Was this review helpful? Yes 2
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Additional Information about BEST WESTERN Charleston Plaza Hotel

Address: 1010 Washington Street East, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Charleston Plaza Hotel 2*
Number of rooms: 160
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Also Known As:
Super 8 Charleston
Charleston Plaza Motel

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