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Red Roof Inn Charleston - Kanawha City

6305 MacCorkle Avenue Southeast, Charleston, WV 25304
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1 room 1 guest
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Red Roof Inn Charleston - Kanawha City
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260 Reviews from our TripAdvisor Community

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Traveler rating
    85
    86
    47
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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    (73)
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Mount Pleasant, Michigan
1 review
5 of 5 stars Reviewed 4 days ago NEW

Very clean room. Very friendly service, and very helpful. Everything was in good working order.Read the reviews and didnt experience any of the negatives from other posts. Would I stay here again? DEFINITELY.

Was this review helpful? Yes
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to post a review. I'm glad to hear that your staff was pleasant. We have been working hard to make sure our Inn meets the high standards held by Red Roof and our guests. Dale Samples, GM More 

Monroe, Michigan
Level Contributor
96 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

My family which included my husband my sister her son her 19-year-old daughter. We found the room to be big clean, cold fridge working microwave nice TV. We needed extra towels due to the girls long hair, even though we arrived after 1 AM the woman on duty still brought us towels and we were in the very back of... More 

Was this review helpful? Yes 1
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to post a review and noticing our hard work. I will share your comments with the staff. We have been putting in lots of hours in training to correct some of the issues other reviewers have noted. We look forward to seeing you again in the spring! Dale Samples, GM More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Don't do it! Scary neighborhood... scary customers... did I mention SCARY... I don't usually stay at RRI, but a friend had recommended RRI Allentown, and it was such a great experience, that I decided to try Charleston. My husband was suspicious, but I assured him that it would be fine. I had stayed in Allentown(which was great), and I had... More 

Was this review helpful? Yes 1
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to post a review and let us know where we can improve. I apologize you had such a negative experience with our hotel. We have had some issues in the past and are working diligently to correct. We keep a close eye on our guests and trouble makers are asked to leave. We do... More 

Virginia Beach, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

It's true. This location has a cleanliness problem. My "first" room had two different types of hair on the sheets. Gag! There was dust and hair along the floor edges. I complained and was upgraded to another room. The bed had clean sheets on it, but there was hair throughout the bathroom. They need new housekeeping and management inspections. The... More 

Was this review helpful? Yes 1
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to post a review. I apologize for the problems you experienced, especially with a broken arm I can imagine the frustration. I would like to make this right. You are welcome to contact me directly at 304.925-6953 or i0059@redroof.com. Dale Samples, GM More 

Atlanta, Georgia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stay in Red Roofs about twice a week in cities all over the country due to business travel. This particular time I had a few issues that left a bad taste in my mouth. The 1st was that my reservation was cancelled. I knew that I would be arriving late night (shortly after midnight) so I called the hotel... More 

Was this review helpful? Yes 1
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to post a review. I'm glad that you found our staff pleasant. I apologize for the problems you experienced with your reservation and some maintenance issues. We have a completely new staff so we are in the process of ironing out the wrinkles. If you will contact me directly, I would be more than... More 

University Heights, Ohio
Level Contributor
45 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Red Roof Inn Charleston-Kanawha City is everything that should be expected from an upper-end economy hotel. The property is convenient, relatively clean and modern. It is also worth mentioning that the staff was extremely pleasant. Located just off of I-77, the hotel is roughly 10 minutes from the State Capital Building in West Virginia's largest city. Following the typical... More 

Was this review helpful? Yes
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Good Morning Jason, Thank you for such a great review . Our goal daily is to provide five star service with a modern clean room. I'm delighted that your stay was pleasant. We appreciate your business and look forward to seeing you on your next visit. At your service, Desmond Miller General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We had a really good time, thanks to Valerie Booker! She helped with anything we needed, and was very pleasant and friendly! (: definitely staying here from now on when we come to Charleston! The rooms are in excellent condition, there really clean and the beds are very comfy! We're loving that new flat screen tv as well!

Was this review helpful? Yes
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Good Evening Desirae, Thank you for such a wonderful review. I'm very happy to know that Valerie took great care of you during your stay with us. We appreciate your business and look forward to seeing you on your next visit. At your service, Desmond Miller General Manager More 

Florida
1 review
4 of 5 stars Reviewed 3 weeks ago

This Red Roof Inn is a good budget alternative for the Charleston, WV area. The staff are very helpful, the rooms are clean and comfortable, and the Internet works well. The motel is located in a cluster of motels, restaurants, and travel-related businesses just off the Kanawha City exit (MacCorkle Avenue) from the West Virginia Turnpike (I-64, I-77). The only... More 

Was this review helpful? Yes
rri-10059, Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Good Afternoon Frank, Thank you for a great review. We are delighted that you enjoyed your stay and that we provided great service. Our goal is to provide a clean comfortable room with five star service. We appreciate your business and look forward to seeing you on your next visit. At your service, Desmond Miller General Manager More 

Charleston, West Virginia
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel went through a management change recently and the new team is doing an awesome job! Everyone from the front desk to the housekeeping staff are overly friendly and helpful. Valerie and Chrystal were especially helpful to me! The rooms are clean, housekeeping is efficient. Great location off of I77 with plenty of restaurants in the area. Staying at... More 

Was this review helpful? Yes
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

My name is Desmond Miller , and I am the general manager here at the Red Roof Inn, Charleston , I would like to thank you for the wonderful review of our Red Roof Inn here in Charleston,WV. I am so pleased that you found your stay enjoyable and that our team took great care of you. We appreciate your... More 

Cumming, Georgia
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I would like to provide some feedback on our 1st stay at a Red Roof Inn; we stayed at the Charleston, West Virginia location. When I found your website and reviewed RR on TripAdvisor I was quite impressed with the ratings and reviews as well as your free pet policy, no smoking policy, and specifically your 12:00 pm check out... More 

Was this review helpful? Yes 1
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

My name is Desmond Miller , and I am the general manager here at the Red Roof Inn, Charleston, WV. I would like to thank you for your review of the hotel. I apologized for any inconvenience caused during your stay. We had 7 families that were displace due to a major fire in the Charleston area. Because of our... More 

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