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Red Roof Inn Charleston - Kanawha City

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6305 MacCorkle Avenue Southeast, Charleston, WV 25304
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1 room 1 adult
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Red Roof Inn Charleston - Kanawha City
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301 Reviews from our TripAdvisor Community

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Orlando, Florida
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

Check in was horrible she said it was her wifi but I think she just didnt know how to work the system. Out of a total of 10 beds. All had stains on them. Blood stains, yellow stains, makeup stains. The floors are hardwood and havnt been swept in a while. Don't look under the beds all of the beds... More 

Helpful?
Thank Eric M
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

I'm sorry to hear about your stay. I tried to locate your reservation by the info provided here but I was unable, and the desk staff didn't mention any issues. While we do have stains on linen from time to time, every effort is made to pull it from our inventory but an occasional piece will be overlooked by our... More 

Pittsburgh, Pennsylvania
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Our room was fairly clean and up to date. We planned to only stay for one night and did not need anything fancy, so this motel was a good budget option. The sink didn't drain properly, but oh well. Staff was friendly. I would stay here again if the need arose.

Helpful?
Thank NatureMarie
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

I'm glad to hear your room was clean and updated and our staff greeted you warmly. I apologize that the sink didn't work as it should have. Thank you for choosing us as your lodging option while in town. We know there are a lot of choices out there and appreciate your business. Dale Samples General Manager More 

Burleson, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Was here 4 nights due to Blizzard 2016..This was by far the worst stay Ive had anywhere. The comforters and blankets were dirty..(the sheets did look clean)..Dried urine on the toilet seat..several electrical outlets in the room did not work..the floor was dirty. Went to Kmart to buy clean blankets and disinfecting wipes to clean the room. People fighting below... More 

Helpful?
Thank Jennifer B
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

I'm so sorry to hear about your stay. The blizzard came in quicker than the weather service was projecting so it caught us off guard and we ran the weekend with a very small staff. I apologize that someone didn't come to service your room. If both charges have cleared your bank, please let me know. I will be more... More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff were friendly and the room was clean. The location is not the best and is not located in the best part of town. They could use better outside lighting. I felt a little unsafe, but everything went well. The cost was the main factor in me choosing this location. I stay in Red Roofs around the country and... More 

Helpful?
Thank Thomas S
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

I'm glad to hear that your room was clean and our staff was friendly. I'm sorry to hear that you felt unsafe while at our inn. We are one block from a major interstate so there can be a lot of traffic from a wide spectrum of life, but the area is generally safe. We are working on swapping out... More 

Level Contributor
4 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I were driving down from my baby shower in Michigan back to North Carolina and decided to stay about halfway. After some good reviews we decided to book. I called on the way down to confirm check in was 2pm, we did not arrive until 4pm. When we checked in I asked for a first floor room... More 

Helpful?
Thank Stephnc21
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

So sorry to read about the issues you had with your room. As you can tell from our past reviews, this is not the norm for our inn. I'll use this review as an example for training for our staff. It looks like some of the frustration started with the front desk. We do have an all new staff so... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

It was a great stay and wonderful room. The price was great and it made the weekend that as well! Thank you for making it a great experience and letting my fur baby stay as well! I will definitely recommend this hotel to anyone who would ask. It was a great location and convenient to the main highways and attractions... More 

Helpful?
Thank Ashley A
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

So glad to hear the room was clean and comfortable. Red Roof loves pets. Did you know that pets stay free at all Red Roof Inns nationwide? We look forward to your next visit. Dale Samples General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Heater in the room clicked all night long at varying intervals; it would turn on, speedup, slow down, turn off, etc all through the night. Also, we had a room facing the highway, so there was traffic noise all night long. We checked in late night and checked out early morning because we just weren't getting any sleep. Clean and... More 

Helpful?
Thank Karla S
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

I'm sorry there were some issues that interfered with your sleep. I am glad you found the room clean and updated. I hope you will give us another try the next time you are in town. Dale Samples, General Manager More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago via mobile

Room was nice considering the low price of $78 grand total. I chose the Premium King Room. Check in/out was fast, and the desk attendant was very friendly. Room is clean, smells fresh, nicely updated, large flat screen, free snacks in mini fridge, hair dryer, ironing board, desk, microwave, in room safe, to mention extras. Bed is clean and comfortable.... More 

Helpful?
Thank A TripAdvisor Member
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to post a review and let other travelers know of your great experience at our inn! I'm glad to hear that you enjoyed your stay. The premium king room is a good value found at a select number of our inns nationwide. With the recent closing of Wendy's we noticed it had gotten a... More 

West Lafayette, Indiana
Level Contributor
81 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 7, 2016

I liked the hotel. The hotel allows for dogs to stay for free which is amazing! It was very clean, but the location is not great. It is close to the interstate which does make it a great stop on a road trip but may not be suitable for an extended stay. The Kanawha State Park is at driving distance... More 

Helpful?
Thank Michel H
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to let other travelers know about your recent stay. I'm pleased to hear you found the room clean and comfortable. Red Roof loves pets! Dogs stay free at any of our over 400 inns nationwide. In addition to 9,000+ acre Kanawha State Forest, there is a host of other things to do and see... More 

Angier, North Carolina
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 2, 2016

My husband, our Yorkie and I stayed here for one night. We have stayed here every year for the last four years and this was the best stay ever. The staff here is always friendly and helpful. This year we would like to specifically thank Jimmy, who checked us in, and Monet, who checked us out. This location has recently... More 

Helpful?
1 Thank CarolinaGirl2013
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

I'm glad to hear you had a pleasant stay! Jimmy and Monet are a part of our new team and they have been doing a great job.The upgraded bedding, shower head and snack box in the upgraded premium rooms really are a great deal when you consider what you would pay for the same room at a mid-scale hotel. If... More 

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