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All 24 Charleston hotels

Charleston Marriott Town Center

3.5 of 5 Hotel   |   200 Lee Street East, Charleston, WV 25301
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Ranked #8 of 24 Hotels in Charleston
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Gu P Houston, Texas
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316 reviews from our community

Traveler rating
    97
    125
    67
    22
    5
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58
64
22
123
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Centerville, Utah
Contributor
16 reviews 16 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I stay in Marriotts all the time, but this was rather disappointing. First, the hotel was hosting a BETA youth convention for high school kids. They were totally rowdy on my floor. On checking with the front desk I was told they had been given a curfew of midnight !!! Eventually, hotel security had to come up and sort them... More

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Houston, Texas
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel in early November 2014. When I arrived the temperature was about 45F. When I gpot to my room I tried turning on the heat. When it did not warm up, i called the front desk. They front desk said they would send the Maintenance person. I actually expected him to fix it or show me... More

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stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

Thank you so much for taking the time to share your feedback with us. It is our mission to ensure our guests receive the best service and that we create memorable experiences as well. I apologize that the room temperature did not meet your needs, and I am equally concerned with information that we may provide to our guests as... More

Grosse Pointe, Michigan
Top Contributor
65 reviews 65 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was very helpful in helping us to get settled onto our room. Parking was convenient, rooms were clean, and the Club level was acceptable. We stayed here on our way South, and again upon our return.

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stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

Thank you so much for the positive feedback regarding your stay with us. We certainly appreciate your loyalty and we thank you for choosing our hotel during your trip south. We hope to see you again on your next trip. More

Columbia, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Staff is always friendly. Rooms are very comfortable and the location has nearby shopping, restaurants, museum I had breakfast and late late dinner in the bar area. Great food. It was a great experience and the staff: Dana , Betty, Glen, Concing , Linda and Vicky could not have been more accommodating. I will stay here and eat at the... More

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stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

We are so pleased that you enjoyed your stay with us and took the time to mention some our brilliant hosts by name. Thank you for taking the time to provide feedback regarding your service and our staff, I will share your recognition with our hotel team. More

NY
Top Contributor
63 reviews 63 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It was one night. I drove up to a nice 1/2 circle driveway where I was able to leave my car with no problem until I was checked in. The Lobby was really nice, as was the eating area & bar, unfortunately the pool was being fixed the one night I was there; The Breakfast was good the waitress was... More

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stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

We are delighted that you enjoyed your stay with us and took the time to mention some of our brilliant hosts by name. Our mission is to provide excellent service to our guests and create memorable experiences. Thank you for taking the time to provide feedback regarding your service and our staff, I will share your recognition with our hotel... More

Budds Creek
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was there for 2 days for a conference. Upon check-in, we were only in our room for 10 minutes when the cleaning personnel literally opened the door to ask if everything was okay! Seriously? I could have been in the bathroom. Not acceptable. Then we got a late snack from their "shop", and paid $6.50 for a bottle of... More

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stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

Thank you for your honest feedback. I am disappointed that we were unable to meet your expectations. Our goal is to make sure everyone is satisfied with there stay at the hotel. We make no excuses but do ask that you give us another opportunity in the future. Thank you again for taking the time to let us know how... More

Naples, Florida
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A clean decent hotel with a good staff. Doesn't have charm but is conveniently located and is clean and tasteful. Staff is good, breakfast was ok. Turkey bacon was a little too healthy for me. Bathrooms were well outfitted but not enough bath gel. Wouldn't go to Charleston to stay there but wouldn't hesitate to use it if I was... More

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Richmond, Kentucky
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed here multiple times over the past two years. The staff here have always been good to deal with, much better than some of the other hotels I have stayed at in the area. The interior of the hotel is somewhat dated and the rooms are just okay. The concierge lounge has seen improvement and the food quality... More

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Cumming, GA
Top Contributor
190 reviews 190 reviews
83 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for one night. It had been quite a while sense we'd been to the city. When we pulled up I was a little nervous, because the exterior of the hotel is a bit rundown. But I felt much better once we entered the lobby, which is gorgeous. The rooms have been renovated as well. Staff is very... More

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stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

Thank you so much for taking the time to provide feedback regarding your recent stay with us. As we celebrate 32 years at the Charleston Marriott Town Center it is important that we continuously improve our guest areas. We are delighted that your experience met your expectation and that our newly renovated lobby and rooms were a part of that.... More

Louisville, Kentucky
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 18, 2014

This Marriott lives up to the Marriott standard in regards to the overall appearance and the rooms but lacked in some customer service areas. As platinum members we requested an upgrade on our room upon check-in and were given one on the concierge floor which was closed for the weekend. Due to it being closed we were offered free breakfast... More

Was this review helpful? Yes
stephanie c, Director Of Hotel Operations at Charleston Marriott Town Center, responded to this review

Thank you so much for taking the time to provide us with valuable information regarding your stay. We strive to provide exceptional service for our guests, but it appears that there were shortfalls with delivering that service during your stay and for that I apologize. I want to thank you for providing us with the feedback that will be used... More

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Additional Information about Charleston Marriott Town Center

Address: 200 Lee Street East, Charleston, WV 25301
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott

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