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Charleston Marriott Town Center

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200 Lee Street East, Charleston, WV 25301
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Best prices for: 1 room 1 guest
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Charleston Marriott Town Center
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Charleston Marriott Town Center
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Charleston Marriott Town Center
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355 reviews from our community

Traveler rating
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    74
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grand Rapids, Michigan
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I attended a conference in the Charleston Marriott Town Center hotel. My room was very comfortable and well appointed. Plenty of room, pillows and very evenly controlled AC system. The hotel has a very good restaurant on the main floor. Breakfast was an option of a buffet or off the menu. The buffet was standard fare. They have a dedicated... More 

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Charleston, West Virginia
Contributor
20 reviews 20 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

I love the Charleston Marriott. We usually spent several nights there each year. Because it is located directly across from the entrance to the Charleston Town Center, it makes a great place to stay if you want to do a lot of shopping. You will not have to pay for parking, since it is included in your room cost. (At... More 

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Reston, Virginia
Top Contributor
66 reviews 66 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nicely updated Marriott with excellent location, well equipped gym, pool and spa. Walking distance to mall, convention center (or however they refer to it), shops and restaurants. The front desk staff is very helpful and do a very nice job. We stayed on the 12th floor. View of the mall and convention center. The breakfast room is big and noisy,... More 

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Gaithersburg, Maryland
Top Contributor
56 reviews 56 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is located very conviently from the interstate. There is a decent mall located across the street with a couple of restaurants. The hotel parking lot is a paid lot, charge is $15.oo for overnight stay. There is a shuttel bus to the airport. The property is very nicely appointed, attractive, very clean and very comfortable. The customer service... More 

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Richmond VA
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very clean, right off the highway. Easy check in, very pleasant staff. Room was on the 6th floor. Patio door only opens 4 inches for safety. Bright, clean double beds. Great sheets. Wonderful pillows. Street noise when door was open, none when door closed. I could hear every single room door that was opened in the night, my only complaint.... More 

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Newington, Ct
Top Contributor
70 reviews 70 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 15, 2015

There was a room issue when we got there that they were not able to fix....so instead of just saying 'sorry', they went out of their way to make amends...thanks, Daniel. It's located right downtown and they have a shuttle service if needed. the room we had overlooked Charlestown which was also a plus

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east coast
Contributor
20 reviews 20 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 12, 2015

Stayed here recently for the WV state basketball tournament. Room was excellent, very clean. Breakfast buffet was very good. Only drawbacks are the parking fee and the elevators are extremely slow when the hotel is busy.

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stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

Thank you so much for your wonderful comments regarding your room and the hotel during your stay for the WV Basketball tournament. Our housekeeping team takes great pride in providing exceptional service for our guests and I am pleased to hear that we were able to meet your expectations. We are looking forward to hosting you again for future trips... More 

2 reviews
3 of 5 stars Reviewed April 12, 2015 via mobile

The room was beautiful and clean. The check in was with ease but I was never asked if I wanted to add parking or told parking was extra. It was $15 for the 15 hours. The girl who checked me out was was not friendly at all. Trip advisor gave me a great rate so it was worth the stay

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stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

We appreciate your feedback regarding your recent stay at the Charleston Marriott Town Center. Providing exceptional service is the foundation of our company and we take great pride in providing exceptional service to our guests. It is clear that we missed our opportunity to make a great lasting impression on you during your stay and for that I apologize. We... More 

MAYSVILLE, KENTUCKY
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 7, 2015

We stayed at the Marriott Town Center again. They have upgraded their rooms and dining facilities and are much improved. The thing that brings us back is the friendly service. From the front desk to the valet to the dining room it is first rate. Breakfast buffet on the weekends is super. The location is perfect for us as the... More 

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Bluefield, West Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2015

For twenty years the Marriott Town Center has provided excellent service for both business and family trips. The staff is outstanding, facility is modern, great indoor pool and exercise facility. Walking distance to fine and casual dining and large mall.

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