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All 24 Charleston hotels

Charleston Marriott Town Center

3.5 of 5 Hotel   |   200 Lee Street East, Charleston, WV 25301
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Ranked #8 of 24 Hotels in Charleston
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Jendot7 Louisville, Kentucky
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307 reviews from our community

Traveler rating
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    123
    64
    20
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Louisville, Kentucky
Contributor
19 reviews 19 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

This Marriott lives up to the Marriott standard in regards to the overall appearance and the rooms but lacked in some customer service areas. As platinum members we requested an upgrade on our room upon check-in and were given one on the concierge floor which was closed for the weekend. Due to it being closed we were offered free breakfast... More

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stephanie c, Director Of Hotel Operations at Charleston Marriott Town Center, responded to this review

Thank you so much for taking the time to provide us with valuable information regarding your stay. We strive to provide exceptional service for our guests, but it appears that there were shortfalls with delivering that service during your stay and for that I apologize. I want to thank you for providing us with the feedback that will be used... More

Kentucky
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Got early check-in, easy process and friendly staff. Hotel was nice, indoor pool, nice fitness room but didn't get to use it. It is right across from the mall which was very convenient. The only downside is that there was a convention that same weekend and they were loud and crowded the elevators. If our room had been on the... More

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stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

Thank you for the positive feedback regarding your trip with us in Charleston WV, we are pleased that you enjoyed your stay with us and we would love to host you again. We do offer rooms with refrigerators and rates that include parking and breakfast that may better meet your needs for your next visit. More

Tama, Iowa
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our one night stay at the Charleston Marriott. The room was large and clean. We would stay at this location again in the future. Missed having a refrigerator and also did not like having to pay to park in the ramp. We requested a late checkout and were very happy to get it. Enjoyed a quick trip to... More

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Top Contributor
80 reviews 80 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for one night. Quick checkin and fast elevators. Yes we paid $12 for the garage parking but you can enter and exit as many times as you wish without an additional fee. Loved the close proximity to the mall which we walked through. The rooms are nice and the bed comfortable. The bathroom was extremely small but the shower... More

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stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

We appreciate your positive comments and we are so pleased that you enjoyed your stay with us! It is important to know that we are meeting our valued guests' expectations. We hope to see you again on your next trip to Charleston WV! More

Smithfield, Virginia
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 weeks ago

My family and I stayed here on our way home from St. Louis. We arrived at 11pm and were greeted by three very shady young men in the front loading area that made us all feel very uneasy. After checking in we were informed of the water being turned off at 12:30 AM for repair. We had breakfast the next... More

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stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

Thank you for taking the time to provide us with feedback regarding your recent stay. Guest responses are important to us and imperative to our culture within Marriott as we strive to make our guests' stays brilliant. There are obviously some areas of opportunity for our staff to focus on to improve our service and we will share them with... More

Huntington, West Virginia
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My boyfriend and I had the privilege of staying at this location after a concert at the nearby Civic Center. Upon arrival, I was greeted by an extremely efficient, friendly front desk clerk. Within 2-3 minutes, I was checked in and presented two keys. The lobby is beautifully appointed and the rooms are above average. The Town Center Mall is... More

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stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

Thank you so much for the positive feedback regarding your recent stay with us. Guest service is important to us and we strive to provide the best experience for our guests. We are pleased to know that we were able to meet your expectations. More

Rutherfordton, North Carolina
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My husband, 2 friends, and I stayed in January 2013 during a trip to a Rodney Carrington show. We were not disappointed. The hotel rooms, staff, amenities, and services were great. Conveniently located within walking distance to the Civic Center, mall, and a few restaurants, this hotel did not disappoint. We would gladly return on a future trip.

Was this review helpful? Yes
stephanie c, Director of Hotel Operations at Charleston Marriott Town Center, responded to this review

We appreciate your positive feedback and we are so pleased that you enjoyed your stay with us! It is important to know that we are meeting our valued guests' expectations. We hope to see you again on your next trip to Charleston WV! More

Hermanus, South Africa
Top Contributor
163 reviews 163 reviews
57 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed overnight in this hotel on our way to Kentucky. Our room was smallish but with a super king-sized comfortable bed. The bathroom was small with an integrated shower/bath, although the bath did have a low side allowing easy access for the shower. We did eat in the bar area and the food was nice and well presented, although... More

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 22, 2014 via mobile

Bathroom door super skinny, $10 a day for wifi, pay to park in structure not attached to hotel and have to haul bags all that way. Banquet space a joke, tent on roof, banquet space too crowded, portions tiny, food quality marginal. Room amenities like fridge, mic nonexistant. Coffee pot on desk, no soda machines. Would not recommend to any... More

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Stillwater, Oklahoma
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 19, 2014

This hotel was very nice & our stay was good.. We were disappointed in the area around the hotel.. We hit a sports bar that was close.. But the area seemed kind of dirty & the locals weren't very friendly.. We stayed here for business.. Next time I'll find another hotel in a different area..

Was this review helpful? Yes 1
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Additional Information about Charleston Marriott Town Center

Address: 200 Lee Street East, Charleston, WV 25301
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Number of rooms: 352
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Also Known As:
Marriott Charleston Town Hotel Charleston
Charleston Marriott

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