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All 23 Charleston hotels

Charleston Marriott Town Center

3.5 of 5 Hotel   |   200 Lee Street East, Charleston, WV 25301
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Ranked #5 of 23 hotels in Charleston
Certificate of Excellence 2013
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246 people have reviewed this hotel

Traveler rating
    78
    95
    49
    19
    5
See reviews for
43
43
18
104
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
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English first
Scunthorpe
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

The standards of cleanliness and comfort in this hotel were very high. The friendliness and helpfulness of all the staff, front desk, housekeeping, bar and restaurant are excellent. I had one overnight stay here having had a long day flying from the UK. I was received in a most friendly and courteous manner. Check in was carried out very efficiently... More

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Get ready for $12 parking fee, $14 house wines and $10 internet connection. Room clean and comfortable. Nothing really special. Everything is extra. I will probably not stay here again. Had dinner in the hotel. Sesame chicken skewers were very good. Also the fries.

Was this review helpful? Yes
steve L, General Manager at Charleston Marriott Town Center, responded to this review

Thank you so much for the great feed back in regards to your stay at the Charleston Marriott Town Center. Your comments that included the hotel was very clean and comfortable, and also the food was very good are much appreciated. All of the hosts at the hotel take great pride in providing each and every guest great service and... More

Glenrothes, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff were very helpful,even allowing us to check in early as we had traveled from Scotland. The rooms were very comfortable and the complimentary toiletries where lovely. A varied choice of food for breakfast. I would recommend the buffet breakfast as very good value for money. The fitness suite is well equipped and the pool was nice though it... More

Was this review helpful? Yes
steve L, General Manager at Charleston Marriott Town Center, responded to this review

Your positive feedback is much appreciated. Your comments will be shared with the entire staff as they all have a part in making your stay outstanding. Thank you again and we look forward to serving you again. More

Washington DC, District of Columbia
Top Contributor
111 reviews 111 reviews
36 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent one night at this Marriott when I was driving through Charleston. As a gold elite member, I stay at a decent amount of Marriotts. I thought this hotel was pretty good (my room seemed like it was somewhat recently renovated). I ate breakfast at the hotel. The buffet was pretty good. I also had dinner at the bar... More

Was this review helpful? Yes
steve L, General Manager at Charleston Marriott Town Center, responded to this review

Thank you for your feedback. It is our pleasure to serve you and we certainly want to hear from guest that the service was excellent. We certainly appreciate all your comments which will help us to continue to improve as we strive to be a brilliant hotel. Thank you again. More

MI
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel as a halfway stopping point. It was easy to find and in a good location across the street from the mall. When we checked in we were warmly greeted and advised there was a large party going on at the hotel and she asked me if it was okay to let my children have a... More

Was this review helpful? Yes
steve L, General Manager at Charleston Marriott Town Center, responded to this review

Thank you for your positive responds in regards to your current stay. We are in the service business and it is our number one priority to be the best. When a guest gives us feedback that we have accomplish that during their stay it is something that will be passed on to the entire staff. Thank you for taking the... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This was the most disappointing Marriott stay I have ever had. I am a Marriott rewards member and still had to pay for parking and internet. Who pays for in-room internet service today? The balcony doors are locked as well, so don't think of that as an amenity. Plus, I was surprised to find a drop ceiling in the shower.... More

Was this review helpful? Yes
steve L, General Manager at Charleston Marriott Town Center, responded to this review

Thank you for taking the time to give us your feedback it is always appreciated and does help us to improve. I certainly understand your concern in paying for internet and parking at the hotel. Currently all full service Marriott hotels are charging for internet service as it is a brand standard. Marriott does have other brands such as the... More

Annapolis, Maryland
Contributor
19 reviews 19 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Pros: beautiful modern hotel with clean rooms and great food / bar. Convenient to several restaurants within walking distance. Very reasonable parking rates. Cons: it is a little pricey for a Charleston, WV hotel.

Was this review helpful? Yes 1
steve L, General Manager at Charleston Marriott Town Center, responded to this review

Thank you for taking the time to give us your feedback. It never gets old hearing a guest compliment the hotel in regards to product and service. Ir is our pleasure to serve you and we take pride in being one of your favorite hotels. We look forward to your next visit and continuing to be one of your favorite... More

Mukwonago, WI
Top Contributor
136 reviews 136 reviews
16 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Whats not to love??? Right off the freeway, and across the street from a great shopping mall with good restaurants. The front desk staff is very friendly, there is covered parking and the rooms spacious and clean. I asked for a refrigerator and they promptly brought one up. Would definitely stay here again. The Chop House (across the street in... More

Was this review helpful? Yes 1
steve L, General Manager at Charleston Marriott Town Center, responded to this review

It is our pleasure to serve you and we truly appreciate your business. Your positive comments go a long way in helping us to continue to improve our guest service. We do appreciate you taking the time to share all your positive comments in regards to your stay. Thank you again. More

White Sulphur Springs, West Virginia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The service is outstanding! Everyone when above and beyond to make sure we were well accommodated! Truly a wonderful experience! If I were to get nit-picky, my only grievances would be that the bathrooms are ridiculously small and the pillows on the bed were not comfortable at all, made it very hard to sleep. Overall, excellent stay!

Was this review helpful? Yes 1
steve L, General Manager at Charleston Marriott Town Center, responded to this review

Thank you for your positive and encouraging comments in regards to your stay. The entire team works very hard to provide top notch service and when a guest acknowledges that we were very successful in that area it helps reinforce what we are doing is working. Thank you again for taking the time to give us your comments and these... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

The room was nice and clean but the walls are paper thin and we could hear the people next to us like they were in our room. They charge $12 for parking and $13 for wi-fi, which should both be included for a hotel that is supposedly high end. Dinner at the Bricksalt lounge was bland and WAY overpriced. Will... More

Was this review helpful? Yes 1
steve L, General Manager at Charleston Marriott Town Center, responded to this review

Thank you for taking the time to give us honest feed back. We can not improve without the help of our guests letting us know what we can do better. Although all Marriott full service hotels charge for parking and internet we do have brands that do include those charges in the rate, such as the Courtyard, Residence Inn, Fairfield... More

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Additional Information about Charleston Marriott Town Center

Also Known As:
Marriott Charleston Town Hotel Charleston
Marriott Charleston Town Hotel
Marriott Charleston
Charleston Marriott
Address: 200 Lee Street East, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Charleston
#8 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Charleston Marriott Town Center 3.5*
Official Description (provided by the hotel):
Charleston Marriott Town Center, a vibrant hotel located in downtown Charleston featuring 352 guest rooms. Following our multimillion dollar renovation, the guest rooms now include enhanced amenities, new furnishings, and upgraded wireless Internet. Travelers will enjoy the hotel’s well-equipped fitness center, as well as a generously sized indoor pool and sauna. As one of the premier hotels in Charleston, WV, we feature Brick Salt Bar + Kitchen, one of the capital city’s best culinary destinations. Our hotel also serves Starbucks beverages and treats. An on-site business center and complimentary WiFi access throughout the first floor streamline business, and with generous event space, our hotel is regarded as the perfect capital city venue for any event. Not far from Yeager Airport, our on-request guest shuttle puts travelers within walking distance to downtown Charleston destinations. ... more   less 
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