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Charleston Marriott Town Center

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200 Lee Street East, Charleston, WV 25301
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Charleston Marriott Town Center
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382 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pittsburgh, Pennsylvania
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed in a standard double room. It was clean and the bathroom was nice. Everything felt new. I ordered breakfast one morning and it came right on time, and was good. I stayed on the seventh floor and would stay here again. Shuttle service was a nice and friendly touch - less than five minutes to the Capitol Market.... More 

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Sylvania, Ohio
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed at this hotel on our way back from Myrtle Beach. The hotel is located in the downtown area across from a shopping mall. The room was very nice - clean and well appointed. The restaurant offered a nice menu and the portions were nice sized for the price. I'm not a fan of paying to park at... More 

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Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

My family stays at Marriott hotels for vacations, sports travels and business trips. I was very disappointed upon checking in on the evening of 14 July 2015. The young man working the desk was not very personable and seemed to be annoyed to be doing his job. I was happy with my room as it was pristine and and comfortable.... More 

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Ramona J, General Manager at Charleston Marriott Town Center, responded to this review

Hello and thank you for your acknowledgement of Chris with his “exceptional customer service and the overall cleanliness and comfort of your room”. I apologize that we fell short of your expectations as it relates to your overall food and beverage experience as well as some of the other interactions with our team members. Everyone knows the importance of offering... More 

Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is just a nice as most full service hotels..lobby, rooms, reception staff has all the makings of Marriot - job well done. However...please, please Marriot Corp managers..please do something about the restaurant and concierge service. The food is awful. Dry, week old chicken in a room that a VFW hall would out style. Wine in the cheapest, smallest... More 

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Ramona J, General Manager at Charleston Marriott Town Center, responded to this review

Hello and thank you for your acknowledgement of a “job well done” regarding our space and staff. I apologize that we fell short of your expectations as it relates to your overall food and beverage experience. I promise we are committed in serving quality food at a competitive price. I welcome feedback and suggestions as it relates to food and... More 

Pennsylvania
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Standard Marriott in downtown Charleston. Very clean and very nice employees. The pool was closed for no apparent reason and the parking was a little steep at $15 a night but I don't blame Marriott for that. The hotel is what you would expect from a Marriott. Is it a 5 star hotel? No. Is it the nicest hotel in... More 

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Winston Salem, North Carolina
Level Contributor
116 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

While traveling from Michigan to North Carolina, we needed a place to break up the trip that was convenient to the interstate and yet gave us access to nearby amenities and dining downtown. What a jewel we found. The weekend rate was unbelievably inexpensive and included a free breakfast buffet with custom made eggs and waffles. I would highly recommend... More 

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Boise, Idaho
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We held a two day meeting at the Charleston Marriott Town Center. The staff had the room prepared ahead of schedule. The food was plentiful and exceptionally good. Frequently during the meeting, a room attendant checked in to ask if anything was needed. Our guest rooms were clean and comfortable. The location is excellent for a walk along the river... More 

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Cumberland, Maryland
Level Contributor
151 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we arrived, the staff was doing everything possible to make our stay great. We got there at 9am for a meeting and didn't expect to get into our rooms until the afternoon, but we were given our rooms right on the spot! Who does that? Marriott Town Center apparently. Our room was nicely furnished with comfortable bedding... More 

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Albany, NY
Level Contributor
194 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A large hotel that seems to do significant conference business. Easy to find and good downtown location. Macy’s is across the street. Check in was quick and cordial. Room was clean, modern, and had a coffee maker. Lobby restaurant run well with unusually friendly hostesses and waitstaff, or maybe we’re not used to Southern hospitality since we live in the... More 

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West Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Everyone was nice and so was the location. Just cross the street to the mall. The hotel is clean and comfortable and rooms are quiet. Very nice. The employees are very nice and that is a definite help when traveling and when you are very tired. I really enjoy this Marriott. It was just a nice visit

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