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Holiday Inn Express Charleston - Civic Center

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100 Civic Center Drive, Charleston, WV 25301
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Holiday Inn Express Charleston - Civic Center
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Holiday Inn Express Charleston - Civic Center
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178 reviews from our community

Traveler rating
    53
    73
    37
    12
    3
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36
31
13
68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Charleston - Civic Center
See the most recent reviews
Charleston, West Virginia
1 review
2 of 5 stars Reviewed 3 weeks ago

I had some issues with the room that I was in. Michael from the front desk was amazingly helpful! Very professional and most willing to help. I hope they value this employee. He made an unfortunate situation a great experience. Still don't understand why this Express doesn't give a fridge and microwave in every room. Really - why do I... More 

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear BP, Thank you for your review. We were very pleased to hear each of the nice things you had to say about the helpfulness of our associate Michael, he is truly an asset to our hotel. And thanks for letting us know how hard he worked in assisting you with your needs and correcting the issue you encountered. We... More 

Kansas City, Missouri
Top Contributor
136 reviews 136 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here overnight while traveling cross-country. It's located right downtown and right off I64, so very convenient. Ironically, we had just stayed in another HIE the night before in Richmond, VA. This property was fairly modern in decor, but a little tired. Our room and bathroom were both spacious, with flat screen tv, desk & chair, and nice sitting... More 

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear wiffee, Thank you for the review, and we were so pleased to read all of the nice things you had to say about our hotel and its services. I have shared your housekeeping concerns with the leadership of the department so that corrective action can be taken. Thanks again, and we hope you will choose us again upon your... More 

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

Another tired ol'renovation hanger on in uncomfortable downtown area right off interstate. Nothing good to say about the view. Plenty of local restaurants within short drive/walk. The elevator is downright SCARY and slow. "Spin the wheel", when u bother to ask at checkout, for a chance to "win" a "thank you" that most other branches freely give to rewards members.... More 

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Showtan, Wanted to say thanks for your recent review. We are so sorry if you feel we fell short of meeting your expectations, and as you point out, we are a more mature property but we are constantly reinvesting in our facility in order to maintain the high standards of quality expected from the IHG family of brands. In... More 

Fairmont, West Virginia
Contributor
13 reviews 13 reviews
4 hotel reviews
4 of 5 stars Reviewed April 14, 2015

I was pleasantly surprised at the large size of the room It was very comfortable with a desk, lounge chair and comfortable bed The television was small in correlation to the large size of the room Staff was friendly and centrally located to great restaurants and shopping as well as events at the Civic Center

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Lisa L, Thanks so much for the nice review. We very much appreciate you sharing your service expereince, from the kind comments about our staff to your remarks about the size and quality of our rooms. Hope to see you again soon. Sincerely, Richard Eaton-General Manager Holiday Inn Express Civic Center More 

Cheboygan MI
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 12, 2015

Very nice place and located near some great reataurants. I recommend Fifth Quarter Steak House. Great breakfast. My only complaint is the beds. I usually enjoy a great bed at Holiday Inn but these seemed a little bit hard. I did not get a good night's sleep.

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear seashellcity, Thank you for your rencent review, and we appreciate your kind remarks about our hotel and its convenient location. We were sorry to hear of your disappointment with the comfort of our mattresses. We are always looking for ways to improve the level of comfort we offer to our guests, and comments such as yours still remain our... More 

Las Vegas, Nevada
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 9, 2015

Within the last week or so, I stayed 2 separate nights at this hotel (Tuesday 3/31 and Sunday 4/5). I live about an hour and a half south of Charleston, and I needed to be in the city on 3/31 in time to make a 6:00AM departure on 4/1 from the CRW (Charleston Yeager) airport; I didn't feel like making... More 

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Anthony P, We were delighted to hear how much you enjoyed your recent stay with us. Your kind comments about our location, shuttle service, staff services, and breakfast are appreciated by not only myself but our entire team. The next time you have a layover or the need to "park and fly", we hope you will choose us again.... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 9, 2015

Layout is a little funny but all in all a good deal. The elevator is out of the way from the lobby. The free breakfast was impressive, what you expect and more. King bed was nice and the room was clean enough. All the usuals and a little more at a good value through Priceline.

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Peter P, We appreciate the wonderful review and each of the great comments you made about our breakfast, staff services, and the cleanliness of our hotel. Should your travels bring you back to Charleston, WV we hope that you will choose us again. Sincerely, Richard Eaton-General Manager Holiday Inn Express Civic Center More 

Battle Creek, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 8, 2015

The staff were very interested in helping us. They provided helpful information on places to eat. We decided to go to another place other than what they recommended and we let them know how good it was, and they asked for directions so they could help other guests.They were very accommodating with our schedule when it came time to check... More 

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Tom C, We'd just like to say thanks for such a great review! While it is our mission that each of our associates go "that extra mile", it's always uplifting to hear when we have done just that from our guests. Thanks again and we look forward to seeing you again soon! Best regards, Richard Eaton-General Manager Holiday Inn... More 

Toledo, Ohio
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 31, 2015

we booked this room for only 1 night, we were on our way home from a vacation in Myrtle beach. We wanted a hotel off of hwy77 and this fit the bill. It was easy to find, parking was very good,more than adequate. Staff was friendly and efficient on check in. The room is modern, spacious and clean. Beds were... More 

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear iamwizer, Thanks for the review, we were so happy to hear that we exceeded your expectations. Each of your comments about our staff services, modern, clean and spacious rooms, and our great breakfast are greatly appreciated. We look forward to your next stay with us! Sincerely, Richard Eaton-General Manager Holiday Inn Express Civic Center More 

Hell, Michigan
Top Contributor
488 reviews 488 reviews
42 hotel reviews
494 helpful votes 494 helpful votes
5 of 5 stars Reviewed March 30, 2015

Stayed here 1 night while travelling towards home and our room was spacious and clean and best of all it was quiet. We slept well and overall had a pleasant stay. They have ice water in the lobby which was nice and breakfast is the same as other HIE I've stayed.

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dera trbeer, On behalf of our entire team, thank you for the great review! We appreciate each of your comments about our spacious clean and quiet rooms, and our breakfast bar. Should your travels bring you back to Charleston, we hope you will choose us again. Best regards, Richard Eaton-General Manger Holiday Inn Express Civic Center More 

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