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Holiday Inn Express Charleston - Civic Center

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100 Civic Center Drive, Charleston, WV 25301
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Holiday Inn Express Charleston - Civic Center
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244 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Charleston - Civic Center
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Clarksburg, West Virginia
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 4, 2015

good location, staff friendly (if any issues, give them a chance to resolve it & make it right), they will go above & beyond to make it right. free parking, 2 blocks from Charleston Town Center, numerous restaurants within walking distance it's located across street from Charleston Civic Center free shuttle service to Yeager Airport & local area (within 5... More 

Helpful?
Thank Buddy T
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Buddy T, Thank you for your review. We appreciate the kind things you had to say about our location and our services. I'm so happy to hear that our staff was able to resolve any issue you encountered both willingly and professionally. Please come back and see us. Sincerely, Richard Eaton General Manager More 

Chino, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 22, 2015 via mobile

I am thankful to have had a clean bed to sleep in. Overall the hotel was descent. Location was convenient and central. The front desk staff was friendly. The free breakfast the next morning was the best part. I was a tad disappointed in the bathroom, the tub didn't drain well so when I showered the water gathered around my... More 

Helpful?
Thank kdkilled
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear kdkilled, Thank you for your feedback regarding your recent visit to our hotel and please accept our sincerest apologies for the challenges you experienced. Rest assured that these issues will be looked into and we will do everything to assure your next stay is excellent. We value your comments and welcome the opportunity to serve you again. Sincerely, Richard... More 

Jacksonville, Florida
Level Contributor
358 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
5 of 5 stars Reviewed November 14, 2015 via mobile

The exterior of the hotel had a tired old look with no signage present on the west side (Quarrier St). But once inside, the front desk staff was pleasant and helpful and the room was surprisingly modern with comfy beds and a clean bathroom. since I wasn't able to partake in the free breakfast buffet, I can't really say anything... More 

Helpful?
1 Thank MrEdnWilbur
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear MrEdnWilbur, Just wanted to say thanks for the excellent review. As you have pointed out, we are certainly not the newest offering in Charleston but we constantly are reinvesting in our facility to consistently meet and exceed our guests expectations. We appreciate your kind remarks about our service as well. Hope you will come back back and see us... More 

Ottawa, Canada
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 6, 2015

Aside from a very comfortable stay and a good breakfast what we appreciated the most was the codial and helpful staff, particularly Frank at the front desk and the lady whose name I did not get that helped in the breakfast room. I would without reservation recomment this hotel.

Helpful?
Thank Denis B
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Dennis B, Thank you so much fro taking the time to post your review of our hotel . We were pleased to hear how much you enjoyed your stay with us, and we especially enjoyed the excellent comments you made about our front desk associate Frank. He is a very important part of our team and we are lucky to have... More 

Wheeling, West Virginia
1 review
5 of 5 stars Reviewed November 5, 2015

Was there for a seminar in September 2015 and took ill. The staff was nothing short of incredible for they gave me a room to rest and the GM took me to the hospital when I had to go. I came back the next day to be greeted by all of them and I cannot say enough good about this... More 

Helpful?
Thank AlphaMark
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear AlphaMark, Great to hear from you and we trust you are feeling much better. Thanks for the wonderful review and we are so glad that we were able to provide some level of comfort to you during your time of need. Your kind words mean so much to us and we only hope that we would receive similar treatment... More 

Clearwater, Florida
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed November 2, 2015

Stayed for one night. Staff were very friendly and professional. The room was clean and quiet. The staff provided information for meal delivery and we had a very good dinner in the room. Had a great stay.

Helpful?
Thank Sandy623
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Sandy623, Thank you so much for your review. We were delighted to hear how much you enjoyed your stay with us. It's the common goal of our team to consistently provide the level of service you describe but we always enjoy when we are recognized for achieving those goals . Your feedback is much appreciated and we look forward... More 

Pennsylvania
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 27, 2015

Clean hotel and the staff were very friendly. The room was great and bed comfortable. The breakfast was as usual a very hectic place in the morning, but the staff kept up and the variety was great. We'd definitely stay there again if passing thru the area

Helpful?
Thank cocomojo
Julie C, Director of Sales at Holiday Inn Express Charleston - Civic Center, responded to this review

Hello Cocomojo, We appreciate you taking the time write a review about your stay. It’s gratifying to receive your positive comments about our hotel and staff. Our team strives to do their best every day for every guest. We want everyone to have an experience like yours and want to come back. Next time, please plan some extra time and... More 

Level Contributor
110 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed October 27, 2015

check in was easy and staff were very friendly. The hotel and the room were very clean. I needed a late checkout and they were happy to give it to me. The bed was very comfortable. The bathroom was well stocked and well lit. The breakfast area is large with plenty of seating. I felt the food selection was above... More 

Helpful?
Thank William B
Julie C, Director of Sales at Holiday Inn Express Charleston - Civic Center, responded to this review

Hello William B, Thank you so much for your review. Every day our team strives to get it right with every guest. Few take the time to acknowledge the efforts of so many to get it right. Hearing from you is our reward for a job well done. We hope to see you again soon. Sincerely, More 

Louisville, Kentucky
Level Contributor
133 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed October 20, 2015

Not up to what you would expect from a major motel chain. Don't know if it's just me or all motels getting worse? The sheets had spots on them, the bath was in poor repair, shower was horrible, breakfast was marginal at best. On the good side the staff was polite and friendly. Think I will find another motel if... More 

Helpful?
Thank Dan6801
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Dan6801, Thank you for your feedback regarding your recent visit at our hotel. We appreciate your kind comments about our staff services and please accept our sincerest apologies for the issues you experienced due to the room conditions. Rest assured that these things will be looked into. We value your comments and welcome the opportunity to serve you again.... More 

Morgantown, West Virginia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed October 17, 2015

I stayed at this hotel due to a convention taking place across the street. My experience was not what I've come to expect from a Holiday Inn Express, and I'm not sure I will stay here again. There was a strong sulfur smell that permeated our room on the fifth floor. The mattress was old, and I felt the springs... More 

Helpful?
Thank Marla_the_Mophead
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Marla_the_Mophead, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

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