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Holiday Inn Express Charleston - Civic Center

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100 Civic Center Drive, Charleston, WV 25301
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1 room 1 adult
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Holiday Inn Express Charleston - Civic Center
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242 Reviews from our TripAdvisor Community

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Danielsville, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

The room was nice and quiet. However, the breakfast is great! James Whittsett does a wonderful job making sure the items are fully stocked. He goes out of his way to make sure that you have everything you need. He is friendly and concerned about his guests. The whole staff is welcoming and helpful.

Helpful?
Thank Tammi M
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Tammi M, Thanks so much for the fantastic review! We were delighted to hear all of the positive things you had to say about the excellent treatment you received from each of our associates, particularly James Whittsett. James does an exemplary job for us and we are truly fortunate to have him as a part of our team. We... More 

Lima, Ohio
Level Contributor
11 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Our stay was good. The rooms are nice although a refrigerator and microwave would've been nice. Thanks to the front desk staff and shuttle driver (William) for giving us ideas for places to visit. We are sure to visit this hotel again. I look forward to it. The hotel is a couple blocks from the mall. There are plenty of... More 

Helpful?
Thank Angel C
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Angel C, We'd like to say thanks for your recent review of our hotel, your opinion is very important to us. Your comments about our great staff service are very much appreciated. William is a very good associate and we are fortunate to have him as a part of our team. We're glad your stay was a success and... More 

Highland, MI
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Booked the room ahead of time. When we got into the room ( Rm 512) we quickly noticed that it was dirty. The carpets are stained, hairs on the floor of the bathroom, dusty furniture, stains on bathroom floor and the carpets had not been vacuumed. Went back down to the front desk to change rooms and was put into... More 

Helpful?
Thank longbranchno4
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear longbranchno4, Thank you for your feedback and please accept our sincerest apologies for the problems you encountered with the level of cleanliness in the room you were assigned. Please be assured that these issues were immediately addressed and corrected. We value your comments and welcome the opportunity to serve you again. Sincerely, Richard Eaton General Manager More 

Atlanta, Georgia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 28, 2015

First off, after flying in early this hotel was extremely accommodating! Early check in was a breeze, even offered you complimentary cookies and drinks while you wait. It's the perfect location. Directly off the highway and walking distance to the Civic Center and a HUGE mall. The staff was amazing and the room was clean and comfy. Making this my... More 

Helpful?
Thank Jarvis J
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Jarvis J, Just wanted you to know how much we appreciate your great review of our hotel. Our associates were so pleased to read each of your thoughtful comments about our services. We're happy to hear that your stay was a total success and that we have won your business. Looking forward to seeing you again next month! Sincerely,... More 

Proctorville, Ohio
Level Contributor
95 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed December 27, 2015

We stayed there overnight and didn't know that they would let us park there for the week and shuttle us to the airport. When we found that out we were estatic. They also had a full hot breakfast for us before we left for the airport and cookies, fruit and coffee when we checked in. This place gets my highest... More 

Helpful?
Thank JC0l
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear JC0l, Thanks for the excellent review and we were so glad to hear how pleased you were with our park and fly package. We appreciate your business and wish you and your family a very Happy New Year! Best regards, Richard Eaton General Manager Holiday Inn Express Civic Center More 

Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 23, 2015

The hotel was just a block off the interstate. It was easy to find and easy to get back out on the interstate. It was also close to shopping and eating. Nothing fancy at this hotel, but a clean comfortable room.

Helpful?
Thank Scott J
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Scott J, Thank you for the review and for each of the kind remarks about our location, cleanliness, and comfort. Our staff works very hard to achieve the level of service you have described and we appreciate your taking the time to share such a positive experience. Kind regards, Richard Eaton General Manager Holiday Inn Express Civic Center More 

Asheville, North Carolina
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 17, 2015

We stopped here for a night and we are very glad we did! The staff was super friendly, the beds were incredibly comfortable, and the location was convenient enough to walk to a local brewery/restaurant. Would definitely recommend.

Helpful?
Thank GenevieveEinzig
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear GenevieveSongbird, On behalf of our entire team, thank you for the great review! We were so pleased to hear how much you enjoyed your stay with us. An excellent guest experience is what we strive for. Thank you for the wonderful feedback and we look forward to seeing you again soon. Happy Holidays, Richard Eaton General Manager Holiday Inn... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 14, 2015 via mobile

What a marvelous experience. .super room. .super staff..super parking. .super clean. ..super breakfast...super location. ..and super duper afternoon cookies and coffee....close to Hospital. .Civic Center events and walk to the Town Center Mall as well as the Fifth Corner Restaurant! !! Love this place and will definitely stay here again!

Helpful?
Thank Lou H
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Lou H, Wow, what a great review! We can't thank you enough for each of your super remarks about or staff, parking, clean rooms, breakfast, our afternoon cookies, an our great location. Our team is always pleased to hear when we have exceeded the expectations of our guests. Thanks for choosing us and we look forward to your next... More 

Clarksburg, West Virginia
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 4, 2015

good location, staff friendly (if any issues, give them a chance to resolve it & make it right), they will go above & beyond to make it right. free parking, 2 blocks from Charleston Town Center, numerous restaurants within walking distance it's located across street from Charleston Civic Center free shuttle service to Yeager Airport & local area (within 5... More 

Helpful?
Thank Buddy T
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Buddy T, Thank you for your review. We appreciate the kind things you had to say about our location and our services. I'm so happy to hear that our staff was able to resolve any issue you encountered both willingly and professionally. Please come back and see us. Sincerely, Richard Eaton General Manager More 

Chino, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 22, 2015 via mobile

I am thankful to have had a clean bed to sleep in. Overall the hotel was descent. Location was convenient and central. The front desk staff was friendly. The free breakfast the next morning was the best part. I was a tad disappointed in the bathroom, the tub didn't drain well so when I showered the water gathered around my... More 

Helpful?
Thank kdkilled
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear kdkilled, Thank you for your feedback regarding your recent visit to our hotel and please accept our sincerest apologies for the challenges you experienced. Rest assured that these issues will be looked into and we will do everything to assure your next stay is excellent. We value your comments and welcome the opportunity to serve you again. Sincerely, Richard... More 

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