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Holiday Inn Express Charleston - Civic Center

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100 Civic Center Drive, Charleston, WV 25301
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1 room 1 guest
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Holiday Inn Express Charleston - Civic Center
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210 Reviews from our TripAdvisor Community

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Traveler rating
    63
    81
    46
    16
    4
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40
13
79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
  • All months
    (210)
  • Mar-May only
    (64)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (44)
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Ohio
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were headed home to Ohio on 77 and saw a coupon in a hotel book for this hotel. What a great find. Friendly efficient front desk, Frank was great. We really enjoyed our stay. Nice to be able to walk to dinner-many restaurants close by as well as the mall. It was Friday night and we headed over to... More 

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear DebOhi0, On behalf of our entire team- Thank you for such a great review! We were so glad to hear each of the wonderful things you had to say about our staff services, especially your remarks about our front desk associate Frank, we are fortunate to have him on our team. Our mission is to provide the type of... More 

Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked this hotel last minute for a single nights stay and it was great. The front desk attendant was friendly and helpful and check in was quick. The room was clean and comfortable. Breakfast in the morning was stocked well and all of the employees we had contact with were pleasant. Overall, the stay was very nice.

Was this review helpful? Yes 1
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Whitney B, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Just hearing about such a wonderful experience is very uplifting to our team. Thank you for the feedback and we look forward to seeing you again soon! Kind regards, Richard Eaton General Manager Holiday Inn Express Civic Center More 

Raleigh, North Carolina
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a stroke of luck to book the Holiday Inn Express Convention Center! Beautiful clean room, helpful friendly staff, great price. Very good hot breakfast. Pancakes in the evening were a fun addition! We had two rooms for the family and everyone agreed it was a real find. Every visit to Charleston will be based here.

Was this review helpful? Yes 1
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear dthoenen, We would like to say thank you for your review of our hotel. What a pleasure it was to read about your great service experience with us, this is something our team takes great pride in. We look forward to your next visit! Best regards, Richard Eaton General Manager Holiday Inn Express Civic Center More 

Bel Air, Maryland
Level Contributor
85 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Charleston was a good stopping point on our road trip. We were greeted by several friendly staff members and cookies at reception. Too bad we had just missed the complimentary happy hour. They are having a special in August to have all you can eat pancakes from 8pm until midnight. There were no refreshments besides coffee and tea, which we... More 

Was this review helpful? Yes 1
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear TravelKat21, Thank you so much for your review of our hotel. We were pleased to hear you enjoyed your stay, and we appreciate your kind words about our friendly staff, fluffy pillows, and fresh baked cookies. Glad that you had a great experience and we look forward to seeing you again! Sincerely, Richard Eaton General Manager Holiday Inn Express... More 

Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Super fast service. Everyone is so friendly and helpful. The administration and staff take a lot of pride inn their hotel. I was left very impressed. I would most certainly recommend Holiday Inn Express Charleston - Civic Center for those looking for a clean, comfy hotel to stay at.

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear ihs N, Just wanted you to know how much we appreciated your review of our hotel. Glad to hear you enjoyed your stay and that you found our services to exceed your expectations. Should your travels bring you back to our area we hope you will choose us again! All the best, Richard Eaton General Manager Holiday Inn Express... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This place has some of the friendliest staff I've ever dealt with. The gentlemen I dealt with was very knowledgeable about the area in relation to food and things to do in downtown Charleston. My room was clean and free of dust. ( I hate dust ). My bed was firm and plush at the same time. Not sure if... More 

Was this review helpful? Yes 1
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Corey R, Just wanted to say thank you for your great review of our hotel. We were so excited to hear that your stay with us was such a great experience! Your feedback is very valuable to us and continues to be our best source in evaluating our true service delivery we provide to our guests. We appreciate each... More 

Columbus, Ohio
Level Contributor
45 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was upgraded to a King Executive sized room. Room was a bit larger than others, but nothing worth paying for in my opinion. The room had a mini fridge and sink outside the bathroom with a microwave. Bathroom however was very small. King bed was quit soft, almost very used feeling, however the sleep quality was good. Room was... More 

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear JohnColumbus, Thanks for the great review! We were delighted to read all of your positive input and happy to hear that we exceeded your expectations. Your opinion is very important to us. We appreciate the business and hope you'll choose us again on your next visit to Charleston! Sincerely, Richard Eaton-General Manager Holiday Inn Express Civic Center More 

Columbus, Ohio
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'll start with the positive. This hotel is in a good location. We got a low rate through Hotwire (about $60). We were only there for about 9 hours total, and it made for an easy rest stop along our way. The bed linens appeared to be clean. And we enjoyed having many choices for breakfast. The gentleman who was... More 

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear M_Therese15, Thank you for your recent review and especially for the nice things you had to say about our staff and bedding selection. I'm so sorry that our housekeeping services fell below your expectations, your concerns have been addressed and with many recent changes, we have made excellent progress in this area. We hope that you will choose us... More 

Bartlesville, Oklahoma
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My wife and I rolled into Charleston in the middle of a heavy rain at 4 AM and found the Holiday Inn Express is downtown. Given the time, and that I had a job interview the next day, we figured we would give it a try. It's a Holiday Inn, after all. Being a former night auditor, I know that... More 

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the issues you experienced during your stay. Rest assured that your concerns will be looked into and corrected. We value your comments and welcome the opportunity to serve you again. Sincerely, Richard Eaton General Manager More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Looking for a very clean very quiet place this is it. Saltwater pool and hot tub. Video lottery room (21 & up). Room service, which was wonderful. Awesome restaurant, and the prices are good, and so were their rib eyes. Conveniently located near downtown. Definitely a 5 star hotel. Worth it.

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Cheryl P, Thank you so much for the excellent review of our hotel. I were so happy to hear how much you enjoyed your stay with us. We take great pride in knowing that we exceeded you expectations and hope you will visit us again soon! Sincerely, Richard Eaton General Manager More 

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