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All 23 Charleston hotels

Holiday Inn Express Charleston - Civic Center

2.5 of 5 Hotel   |   100 Civic Center Drive, Charleston, WV 25301
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Holiday Inn Express Charleston - Civic Center
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63%
Ranked #9 of 23 hotels in Charleston
A recent review
5 of 5 stars reviewed 1 week ago
Pwood36 Corning, New York
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229 people have reviewed this hotel

Traveler rating
    67
    73
    45
    32
    12
See reviews for
63
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82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Any
English first
Corning, New York
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the hotel for a week. I have never been to a hotel that has been so friendly! No matter what I needed, the staff was always there with a smile! I used the van service everyday and the drivers were wonderful. The front desk folks were very welcoming and friendly. Housekeeping and the breakfast people were amazing!... More

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Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Peg, On behalf of the entire team we would like to say THANK YOU for the wonderful review you recently posted! We were so pleased to read all of the kind things you said about each of us and the services provided to you during your stay. We too look forward to your next visit and "welcoming you back... More

Martinsburg, WV
Contributor
16 reviews 16 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel itself is not bad. I have a nice room on the 6th floor. Looks like it was freshly remodeled, very clean and the room was set up nicely. I was not happy at first because when I go there around midnight I was given a key and went to a room that was already occupied, as well as... More

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Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear mmrea, Thanks so much for taking the time to share your comments on Tripadvisor. We appreciate the nice things you had to say about our hotel and its recent renovation. And please accept my apology for the difficulty you encountered when you were issued an incorrect key for your room. Issues such as this are taken very seriously and... More

Shady Spring, West Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

We've stayed here before. We always stay on the 2nd floor. Both sides face the rd, but the front is quieter. Lower floors are cooler in the hotter months, & they have done a little renovation of things here & there(they were putting in new mattress covers while we were checking out). The free WiFi in room is nice &... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear D R, Thank you very much for taking the time to share your comments online. It is very nice to know that you have enjoyed some of the amenities and facilities of our hotel. Please accept our deepest apologies for the issues you had encountered with the parking. I assure you that every comment, no matter how small, is... More

Berkeley Springs, West Virginia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here March 11 through March 23 for the basketball tourney. Everything wa perfect as always when you stay here. On wednesday the 2nd week my wife got sicker than she was when we left on vacation and we had to get an ambulance. The night clerk took care of everything and even came to the room to see... More

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Charlottesville, Virginia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 14, 2014 via mobile

I stay here routinely for work. It's a fairly clean and quiet hotel. It appears that in the last year or so they've remodeled making the interior much nicer. There is a nice continental breakfast. It's located almost across the street from the mall so if you're looking to kill time, fun isn't far away!

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Petersburg, West Virginia
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 12, 2014

Hotel was average fort the money. We stayed here one night before meetings. Good hot breakfast and they served us a great lunch. Room was up to date but only downfall was the shower didn't drain. Overall good experience. Staff were helpful.

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Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear ariggle 3, I appreciate your taking the time to share your recent experience with our hotel on TripAdvisor. Your kind remarks about our team and the services we provided are also much appreciated! I have asked our maintenance department to follow up on the slow tub drain you mention. Should your travels bring you back to Charleston we hope... More

Cleveland, Ohio
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 6, 2014

First of all the staff is amazing. We were there during a bad snow storm and staff was super helpful on what roads to take when freeway was closed. Breakfast was very good. Housekeeping leaves alot to be desired. Room needed dusted and bathroom looked like it needed to be cleaned a little better. Heater is room was either good... More

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West Virginia
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 28, 2014

I was here for a conference that focused on Southern Travel and Hospitality and I must day that the HI Express held up its end of the deal! Room was clean, lots of varying degrees of firmness to the pillows, breakfast was great (even the smell of bacon at 4:45 in the morning as it cooked ;) ) Front desk... More

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Marshall, North Carolina
1 review
3 of 5 stars Reviewed February 26, 2014

I was here for a conference with my wife. I must say the staff was very friendly but to have an elevator out during a time when there were people from all over the South for a conference was more than just an inconvenience.Having to wait for several minutes and then wait again was a bit much. Our room had... More

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Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Ron B, Thank you for your recent review. We appreciate the kind comments about our staff as well. While we had hoped that our elevator work would be complete before your stay, some things are simply beyond our contral. I am happy to report evrything will be complete on March 3rd. I have addressed the housekeeping concerns you mentioned... More

Wheeling, West Virginia
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 26, 2014

We stayed for a convention. Room 215 Across the street from the Civic Center & in walking distance of the mall/restaurants. Pros:Friendly staff, Breakfast, Conference room, good water pressure, work out room Cons: Uncomfortable bed, lighting in room, Elevator time

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Additional Information about Holiday Inn Express Charleston - Civic Center

Also Known As:
Holiday Inn Express Charleston - Civic Hotel
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Express Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Address: 100 Civic Center Drive, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
#9 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charleston - Civic Center 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more   less 
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