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All 23 Charleston hotels

Holiday Inn Express Charleston - Civic Center

2.5 of 5 Hotel   |   100 Civic Center Drive, Charleston, WV 25301
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64%
Ranked #10 of 23 hotels in Charleston
A recent review
4 of 5 stars reviewed 1 week ago
CHarper15
  • Reviews (245)
  • Photos (63)
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245 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
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English first
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is clean but it's in a weird location. The rooms seemed recently renovated and the staff was friendly but if you don't like to be around a lot of traffic don't stay here. However it is very close to the civic center which is a plus.

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear CHarper15, We appreciate your taking the time to post your review concerning your recent stay at our hotel. We were also excited to hear all the great things you had to say about our staff services and recent renovations! Being a downtown hotel we do experience some light traffic noise, but as you point out, still a great location... More

Contributor
19 reviews 19 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Have been here before when it was run down. They have done some things to build the brand back up again. I must say the night staff, when checking in wasn't very helpful. That's disappointing. Nonetheless, made it to my room. Asked for a toothbrush, "were out!" Okay then, thanks for that. Attitude here is not very nice. Unapologetic. Shower... More

Was this review helpful? Yes 1
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Matthew Blase, I would like to personally thank you for your recent review. The nice things you had to say about our breakfast are very much appreciated. I am so sorry for the less than acceptable service you received from the night staff and for the slow draining tub in your room. Each of these issues have been addressed... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Loved everything about the hotel. The breakfast was the best in years and had BACON!!!!! Staff is very friendly. Wouldn't hesitate to stay here again. Very close to the local mall and restaurants. Nice walk there. Plenty to do nearby in town. See the capital building, about a 5-10 minute drive away. The price is definitely right.

Was this review helpful? Yes 1
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear John V, Thanks for choosing us and for the great review you just posted! We are very happy to hear that we exceeded your expectations. many enhancements to our breakfast offering recently which included many new food items. I have to agree with you, our bacon is of excellent quality and is quite tasty. Looking forward to your next... More

Clarksburg, West Virginia
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in March during the State Basketball tournament. The staff was courteous at check-in. We arrived the night before the championship games. There was a lot of activity at this hotel. I was pleasantly surprised when we got to our room. Nicely done with modern finishes. The bed was very comfortable. Even with all the activity, our room was... More

Was this review helpful? Yes 2
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear gkatsmom, Thank you for the nice review of our hotel you recently posted. We were very pleased to hear all of the excellent remarks you made about our staff and services. The State Basketball tournaments are one of the busiest times of the year for our hotel so it is especially uplifting to hear that we accomplished our goal... More

Durham, North Carolina
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is obviously an older building which has been upfitted to be a Holiday Inn Express. It is nice and the rooms are fine, though we were in a wheelchair accessible room and space to move the wheelchair was very tight. The staff was very friendly and accommodating. Hotel breakfast was good. The internet service was in and out,... More

Was this review helpful? Yes
Julie C, Director of Sales at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Carol M, Thank you for choosing to stay with us and completing our survey. We were happy to hear the kind remarks you made about our staff, breakfast, and the appearance of our renovated guest rooms. More importantly, we greatly appreciate your willingness to share your less than satisfactory experience with our Internet and telephone services. These issues are... More

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

This facility has been updated and looks good. Oddly enough, the room vibrates. I felt the sensation and filled a glass of water and set it on the desk. If I could attach the video, I would. In short, this location is close to the civic center and mall. It is in downtown and very quiet. All is good with... More

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Guest, Thank you for the recent review of our hotel and for the many nice things you had to say about our services. I'm not sure what to say about the vibration you experienced in your room. There are currently several construction projects going on in our downtown area that may have contributed to such an occurrence. Our engineering... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

I am a coach for Randolph County Special Olympics .We stayed from June 6-8 and we were treated by every member if the staff with kindness and respect.We had a few special requests that they courteously and rapidly handled.The rooms were excellent and could not hear any disruptive noises from other rooms.The management and staff should be commended for our... More

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Mozam25, First I would like to say thank you for such a nice review. We were so proud to host your Randolph County Special Olympics athletes! It was truly a pleasure to have you with us and we were so happy to hear all of the wonderful comments about our staff and services. We look forward to seeing you... More

SE Europe
Senior Contributor
46 reviews 46 reviews
40 hotel reviews
209 helpful votes 209 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is a good quality standard traveler's hotel. As Holiday Inn Express should be... the best surprise is no surprise. Convenient access to the interstate. Important to my wife: it is clean. We would stay here again.

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear ExpatPro93, Thank you so much for the great review! I'm certain that it will be very helpful to others who use this trusted site to make their lodging decisions. Looking forward to seeing you again soon! Kindest regards, Richard Eaton-General Manager Holiday Inn Express Civic Center More

Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 29, 2014

We visit Charleston on our way north to Niagara Falls. After reading the reviews of the hotel we were a little unsure what to expect. Wow, it had a great location and the rooms were very classy. The breakfast was also one of the best we had on our trip to USA. We were pleasant surprised with this hotel

Was this review helpful? Yes 2
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear ossietripper, Thank you for your review, and most importantly for choosing us for your stay in Charleston! Your nice remarks about our rooms and breakfast are also very much appreciated. Should your travels bring you "back across the pond" we hope that you will again stop in Charleston WV and stay with us again! Sincerely, Richard Eaton-General Manager Holiday... More

Bridgeport, West Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

Clean, nice Hotel, stayed due to the proximity to the airport. Breakfast was fast and on time. Staff was veery friendly and extremely helpful. I did not use the pool or gym area. Business area was great and everything worked!

Was this review helpful? Yes 1
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear David H, Thanks so much for your recent review, especially the great comments about the friendliness of our staff, breakfast, and business center services. Feedback such as your still remains our best source to gage our service delivery. We appreciate your business and hope to see you again soon! Best regards, Richard Eaton-General Manager Holiday Inn Express Civic Center More

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Additional Information about Holiday Inn Express Charleston - Civic Center

Address: 100 Civic Center Drive, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charleston - Civic Center 2.5*
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Also Known As:
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style
#9 Business Hotel in Charleston
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. Our hotel was just beautifully and completely renovated. Our entire team will work diligently to exceed your expectations while providing an abundance of comfort, safety, and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding New, Kanawha, and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a contemporary ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 196 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on our luxurious bedding. All rooms come complete with free high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different then stroll to one of over 16 restaurants located within blocks of the hotel. Enjoy a leisurely walk on a path along the Kanawha River or engage in a friendly game of volleyball on the courts at Magic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While enjoying your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Choose the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia where you’ll find a truly warm Southern Hospitality experience! ... more   less 
Number of rooms
196

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