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Holiday Inn Express Charleston - Civic Center

2.5 of 5
100 Civic Center Drive, Charleston, WV 25301
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Holiday Inn Express Charleston - Civic Center
Ranked #9 of 23 hotels in Charleston
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172 reviews from our community

    Trip type
Traveler rating
    50
    48
    34
    29
    11
Date Rating
Southside Virginia
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 16, 2013 NEW

We booked this hotel using Hotwire for a one night stay in Charleston. We were very pleased with the room and the location of the hotel. Our room was fairly large, clean, and had a good mattress. We asked for a quiet room and were given a room on the 5th. floor near the end of the hall. There was... More

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See 8 more reviews by roustabout for Charleston
Hillsboro, West Virginia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 8, 2013

I was a little weary of this hotel based on its average review but booked anyway because it was close to the Civic Center for a conference I was attending. To my surprise, the hotel was pretty nice on the inside. The rooms seemed updated and the evening staff was helpful. HOWEVER, I have to say that I ended up... More

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Philadelphia, PA
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 5, 2013

I stay in a lot of Holiday Inn Express hotels and found this one to be about average overall. Nothing would lead me to say avoid this facility. Room was spacious but were not totally cleaned before our check in. Service was average by front desk and breakfast staff. The locations is the best feature as it was located close... More

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West Liberty WV
1 review
2 of 5 stars Reviewed May 5, 2013

When I arrived in the Hotel room, I was surprised to discover that the bathroom had not been cleaned after the previous guests had checked out. The bathroom floor was very dirty, black marks all over it, a pair of child's shorts laying on the floor, and the bathroom counter ledge was covered with powder. I took the shorts to... More

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Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 of 5 stars Reviewed April 16, 2013

hotel was clean, rooms clean , many ac outlets, need comfortable, breakfast was very good even though there were many tourist passing through, great job by kitchen staff to keep everything stocked. overall well weight the money, and situated very close to resturants and mall especially where a Starbucks the only Starbucks exist

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Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review
April 24, 2013

Thank you so much for the review you recently posted on Trip Advsor. I'm happy to hear that your stay with us was to your satisfaction. We hope that you will visit us again on your next trip to Charleston! More

Bluefield, West Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2013

The hotel is very well kept and clean. Near a lot of downtown attractions. The staff are professional. The workout room is also nice and has newer equipment. One of the best things is the breakfast...a hot breakfast that is included with the room. Can't think of anything not to like.

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Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review
April 24, 2013

Dear Maggie R, Thank you for the excellent review of our property that you recently posted on Trip Advisor! I have shared your comments with our entire team and we are all very excited that we exceeded your expectations. Should your travel plans bring you back to Charleston we hope that you will choose to stay with us again. More

Indianapolis, Indiana, United States
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 10, 2013

We were just driving through Charleston to see the Capitol Building on our way to another city and found this hotel through Priceline. We got such a great price I was a little worried that the hotel wouldn't be very nice. It was more than fine with lots of room and a comfortable bed. The breakfast was fine and most... More

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See 2 more reviews by Maggie R for Charleston
Berkeley Springs, West Virginia
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 8, 2013

I was in town for the girls & boys State High School Basketball Tourney and all the remodeling was completed. The place just looked great !!!!!!!!!! They have had some turnover of front desk staff but they were just as great as the folks that had worked there for many years that are now gone. With the motel being across... More

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See 5 more reviews by Brooks321 for Charleston
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review
April 24, 2013

Dear Brooks321, We very much appreciate your taking the time to post your review of our hotel on Trip Advisor. We always enjoy being your "home away from home" and look forward to the two weeks that both you and "Mrs. Brooks321" spend with us each year during the tournaments! Your kind comments about our recent renovation and our staff... More

Toledo, Ohio, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2013

Clean rooms and friendly staff. The breakfast was really good and the staff worked hard to keep items stocked and fresh. The hotel was full, so it was a busy place. I wondered why they designed the food counter with trash holes built in either side. This makes the food line bottle neck. There were no additional trash containers, so... More

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Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review
April 24, 2013

Dear Krystin M, I would like to thank you for the recent review of our hotel, we are so happy to have exceeded your expectations! We appreciate your feedback concerning the location of our trash receptacles in our breakfast bar, we will certainly take this into consideration when looking at alternatives in the future. Hope to see you again on... More

Detroit
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 6, 2013 via mobile

I've stayed at quite a few Holiday Inn Express hotels across the country, so I figured this would be a pretty safe bet, plus the other reviews on this page were pretty decent. Unfortunately this was not up to the standard I have come to expect from Holiday Inn Express. It is clear that this hotel was renovated from something... More

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Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review
April 24, 2013

Dear DHWDetroit, I am so sorry that we failed to meet your expectations. As you have pointed out, the majority of our guests have found our recent renovations to far exceed their expectations. And to address your concern about smoking, our facility is indeed 100% smoke free and individuals who violate this policy are dealt with accordingly. Had we been... More

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Additional Information about Holiday Inn Express Charleston - Civic Center

Also Known As:
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Express Charleston - Civic Hotel
Holiday Inn Express Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Address: 100 Civic Center Drive, Charleston, WV 25301
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Shuttle Bus service
Hotel Style:
#6 Family Hotels in Charleston
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Civic Center is located in the beautiful riverfront capitol of Charleston, West Virginia. The hotel is currently under renovation through February of 2013, but will remain open to accommodate travelers to the Charleston area. Our management staff and company will exceed your expectations while providing an abundance of comfort, safety and amenities which reflect our Southern hospitality! Finding your way through the majestic mountains of West Virginia and past the winding new Kanawha and Elk Rivers to the junctures of I-64, I-77 and I-79, the Holiday Inn Express Civic Center invites you to a Hemmingway ambiance and warm atmosphere with its ideal location for shopping, dining, and theater going even while doing business in our capitol city. The Holiday Inn Express houses 195 rooms. Nestle into the comfort of your own private room and get a peaceful night’s rest on the luxurious bedding. All rooms come complete with high speed internet access, HD flat-screen TVs, a work desk area, and coffee maker. Select rooms come with a microwave and a mini fridge. In the mornings satisfy your hunger with a complimentary hot breakfast buffet included with your stay. If your taste buds are in the mood for something different than stroll to one of 16 restaurants located within blocks of the hotel. Enjoy a leisure walk on a path, not far from the hotel, along the Kanawha River or engage in a friendly game of volleyball on the courts at Majic Island. "Meet and Greet" in our lovely appointed Sternwheeler Room for all your meeting needs for up to 100 people. While on your stay in the beautiful town of Charleston, West Virginia, be sure to visit some of the local attractions such as Charleston Civic Center, Charleston Historic District, and Clay Center for the Arts & Sciences, Coonskin Park, Craik-Patton House, and Haddad Riverfront Park. Stop in and stay at the Holiday Inn Express Civic Center in the downtown capitol city of Charleston, West Virginia. Where you’ll find a truly warm Southern experience! ... more   less 
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Holiday Inn Express Charleston - Civic Center
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