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Holiday Inn Express Charleston - Civic Center

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100 Civic Center Drive, Charleston, WV 25301
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Holiday Inn Express Charleston - Civic Center
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Holiday Inn Express Charleston - Civic Center

200 Reviews from our TripAdvisor Community

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Traveler rating
    58
    78
    45
    16
    3
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42
37
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75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Portage
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This Holiday Inn Express is an excellent choice. Very Clean and up-to-date. Friendly Staff. Location is great. Walking distance to Sears and Shoney's Restaurant. Breakfast is excellent with great choices. I would stay here again.

Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Larry M, On behalf of our entire team I would like to say thanks for the excellent review. Each of your kind remarks about our brand, clean and up-to-date rooms, friendly staff, location, and breakfast all mean so much to us and are what we strive for. Please come back and see us again soon! Kind regards, Richard Eaton-General... More 

Clarksburg, West Virginia
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Room clean front desk very helpful/ very close to mall and restaurants ...plus close to Interstate. will stay again. I needed a late checkout ..and the front desk helped ,e with that as well. Girls were able to walk over to Civic Center as well.

Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear j w, Thank you so much for the great review. We were very pleased to hear how much you enjoyed your stay with us. I'm sure that other travelers will find your thoughtful comments about our location and staff services very helpful in making their lodging decisions. We hope you will come back and see us again soon. Sincerely, Richard... More 

Johnson City, Tennessee
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed in out of state Holiday Inn Express facilities and expected this one to be the same since the price was actually higher. The lobby was nice, the room not so much. The hallway carpet was very dated, 70s colors. The bed linens weren't white anymore and were very used. The carpet had areas that were worn out.... More 

Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear wvhillgal, Thanks for the review and for your nice comments about our public space and great breakfast. I have shared your concerns with our department leadership for follow-up and correction. I am also happy to report that the issues you mentioned regarding the wifi signal have been corrected. We appreciate your business and hope you will consider choosing us... More 

EVERYWHERE
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We were hesitant after reading some recent previous reviews on this property. This was the farthest from what we experienced. Upon check-in,Michael was super friendly and after checking us in suggested a restaurant. The dinner turned out to be fantastic and within walking distance. We were more than happy with our room. It was very spacious,newly updated and amazingly clean.... More 

Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Tat2girl88, Thank you for the great review and for choosing our hotel. Each of your kind remarks are much appreciated and are what we strive for. Unfortunately there are times when we fall short of the individual expectations of some travelers, but our goal remains to provide 100% satisfaction to all our guests. We are so happy to hear... More 

Gainesville, Florida
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 1 week ago

I usually insist on HIE over other chains because they are consistent (or in my experience they have been) in cleanliness. The bathroom was filthy. I didn't want to walk in there barefooted. There was dirt and hair all along the walls and base tile. You could tell it had not been cleaned in a long while along the walls.... More 

Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Richard Eaton General Manager More 

Independence, Ohio
Level Contributor
46 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Only had about a 5 hour respite on our way down to Myrtle Beach, so we made a stop along the way at the Holiday Inn Express Charleston-Civic Center. Although it was almost midnight, we had a cheery welcome from the desk staff. The woman was cordial and accommodating. She assured us that even though we were leaving before the... More 

Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Beccaboo126, Just wanted to say thanks for the recent review, particularly for each of the nice things you had to say about our friendly and cordial team members, and great breakfast. I have also shared your housekeeping concerns with our department leadership so that corrective action can be taken. Thank you for sharing your opinion and we hope that... More 

Toledo, Ohio
1 review
2 of 5 stars Reviewed 2 weeks ago

The room, on the fourth floor, smelled musty and could have used a deep cleaning. The bathroom needed work, and in general the breakfast was not good, although the coffee was. On the other hand, the staff was friendly, although the man at the desk could not help the woman who was requesting hair conditioner -- they didn't have it.

Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Sue B, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, this is certainly not up to our normal standards. I have shared your feedback with our team and assure you that these issues have since been corrected. We hope that you will choose us again and allow us to... More 

Detroit, Michigan
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The staff was nice enough. The bed was comfortable. However, the marquee which tells where to find things in the area only displays one restaurant. There was no shower curtain liner so the floor got wet. The room was filthy! Hairs and dirt were in the bathroom, mold in the tub, and i don't know what splattered all over the... More 

Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear mnbvcxzpoiuytrewq, Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better... More 

Barry, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff are friendly and the rooms are always clean and presentable. The included breakfast is tasty with plenty of variety. It says a lot about this hotel that airlines will use it in the event of cancellations at Charleston airport. Overall this hotel is highly recommended

Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Richardsteph, Just wanted to let you know how much we appreciate you taking the time to post your review. Your kind remarks about our friendly staff, clean rooms, and our tasty breakfast are much appreciated and something we strive for. Glad to hear that we exceeded your expectations and we hope to see you again soon! Sincerely, Richard Eaton-General... More 

TOLEDO
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rooms are big and the hotel appears to be recently remodeled. As others mentioned, the WiFi is slow and the elevator is pretty slow but those aren't huge issues. The hotel itself is very nice and the employees are great. The breakfast area and staff are top notch. He kept everything full and wiped down like a pro. He was... More 

Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear rentfan626, Thank you so much for your review of our hotel. We were so pleased to hear how much you enjoyed your stay, and we appreciate each of the wonderful comments about the size and comfort of our rooms, our friendly associates, and most notably- "our top notch" breakfast. Your candid feedback is very valuable to us and remains... More 

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