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All 23 Charleston hotels

Holiday Inn Express Charleston - Civic Center

2.5 of 5 Hotel   |   100 Civic Center Drive, Charleston, WV 25301
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Ranked #11 of 23 Hotels in Charleston
A recent review
5 of 5 stars reviewed 3 days ago
Swtheart
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262 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very nice and clean rooms near everything in downtown charleston, wv. Left the hotel and went for a very nice run along the river, walked to a great restaurant, and civic center is directly across the road. Everyone at the hotel was very friendly and made you feel at home. Breakfast buffet offered everything from bacon, gravy, cereal, pancakes, fresh... More

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Swtheart, Thank you for the great review! We were so pleased to hear all the wonderful things you had to say about our downtown location, proximity to running trails, restaurants, staff services, and our breakfast buffet too.Your opinion is very valuable to us and to others who rely on this trusted site for making their lodging decisions. Looking forward... More

Lowestoft, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

ROOM: The room was clean and comfortable STAFF: The staff were friendly and helpful. LOCATION: The location was good, a short walk from the greyhound bus terminal and very close to the nearby shopping mall BREAKFAST: The breakfast was fantastic, with a large selection of options, all of a good standard

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear SmadamsKiwi, We would like to say thank you for the nice review of our hotel. Your kind remarks about our clean and comfortable rooms, friendly staff, and our fantastic breakfast are truly appreciated. Should your travels bring you back to Charleston WV we hope that you will choose us again! Sincerely, Richard Eaton-General Manager Holiday Inn Express Civic Center More

Quebec, Quebec, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel was very clean. Beds excellent and very confortable. Pillows perfect. The breakfast was very good and we particular appreciate the guy working for the service. His name is James. He was smilling, helping everybody, keep the table very clean!

Was this review helpful? Yes 1
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Louise R, Thanks so much for the excellent review! We were so pleased to hear how much you enjoyed our bedding, breakfast, and particularly the service from our breakfast host James, he is truly an asset to our hotel. Your feedback is very much appreciated and we look forward to seeing you again soon! Best regards, Richard Eaton-General Manager... More

Milwaukee, WI
Top Contributor
106 reviews 106 reviews
105 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros- nice downtown location, inviting decor, free breakfast with decent options, fitness room with dumbells, free parking, comfortable bed and respectable room amenities. Cons- bathroom lighting is dim

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear fillmap, Wanted to let you know how much we appreciate your recent review and for your nice comments regarding our location, decor, breakfast, comfortable beds, etc.. Typically we receive very good feedback about our bathroom lighting. We'll certainly look in to your concern though and remedy the matter if necessary. Hope to see you again soon! Sincerely, Richard Eaton-General... More

Lynn, MA
Contributor
16 reviews 16 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spouse and I stayed 3 nights at this hotel to attend a nearby convention. Maybe I've been spoiled but, I thought while hubby was attending his convention, I would sit by the pool and catch up on my pleasure reading. Imagine my surprise when I checked in and found that they did not have a pool. Well, I was disappointed.... More

Was this review helpful? Yes 1
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear cruisingaunt, We would like to thank you for your recent review of our hotel and for all of the wonderful things you had to say about our staff services, location, and breakfast. I sincerely hope that the level of service you experienced far outweighed your disappointment in our lack of a pool. We're so glad you chose to stay... More

Cranberry Township PA
Top Contributor
67 reviews 67 reviews
32 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 25, 2014

The hotel is an older property which has been updated. It was easy to find and centrally located. The staff was very nice. We arrived to find the room updated but the bathroom was not so clean (hair and bits of paper on the floor, hair in tub). The room was quiet even though we had a room that faced... More

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Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear PAmomroadtripper, Thank you for your recent review and for all of the kind remarks about our staff services, location, and breakfast. I am so sorry about the issues you encountered with your bathrooms cleanliness and the vibration from our laundry equipment. Both matters have been addressed with the appropriate department leaders for follow up and correction. Please accept our... More

Parkville, Maryland
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 20, 2014

Right next door to the civic center, the perfect location for me. I found the staff warm and friendly. I found the room I was given was very quiet. Not always a feature I've found at other hotels but one that I always want and for which I am always grateful. The only disappointment for me was that I reserved... More

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Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Cindy H, Just wanted to let you know how much we appreciate your taking the time to post your recent review. And thank you for the nice comments about our warm and friendly staff and clean and quiet room. We're so sorry that you did not get your requested bed type but we were happy to hear that you... More

New Bern, North Carolina, United States
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 18, 2014 via mobile

We stayed at this hotel August 13 and August 16. We were on our way to and from Ohio. This was about the greatest place for us. Joey and JerLisa at the front desk were so gracious and so friendly. They were the epitome of hospitality. The continental breakfast was very nice. We will definitely stay here again if we... More

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Maryann F, Thanks so much for the wonderful review! I am so glad you chose us, and your kind comments about our associates Joey and Jerlisa are very much appreciated, we are very fortunate to have them as part of our team. Glad to hear that we exceeded your expecations and we look forward to your next visit! Sincerely,... More

Mechanicsburg, Pennsylvania
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 17, 2014

We arrived late at night. The reservation was processed through the front desk - it was to be paid for using my "Priority Club points" [I carry a platinum card]. Upon arrival Front Desk person insisted their day shift employee could not have possibly processed the reservation for points. "He most certainly would have referred me to the website to... More

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Gil L, Thank you for your recent review and for the positive things you had to say about our location and your clean and comfortable room. I was very sorry to hear of the difficulty you experienced during check in when trying to use your Rewards points for your stay.Unfortunately, Rewards night point redemptions must be booked directly through... More

Nashville, North Carolina, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed August 16, 2014

Coming for the Antiques Roadshow with older parents I was looking for a convenient location. The hotel is also located close to the mall so we were able to walk to Outback for dinner. The Civic Center is across the street and was very easy to access from the hotel. The staff was also very accommodating when my parents checked... More

Was this review helpful? Yes
Richard E, General Manager at Holiday Inn Express Charleston - Civic Center, responded to this review

Dear Heather V, Thank you very much for the excellent review. We were very proud to play even a small part in providing accomodations for those attending the Antique Road Show, what a great event! We appreciate all of the wonderful things you had to say about our staff and services, we look forward to seeing you again soon! Kindest... More

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Additional Information about Holiday Inn Express Charleston - Civic Center

Address: 100 Civic Center Drive, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charleston - Civic Center 2.5*
Number of rooms: 196
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Also Known As:
Holiday Inn Express Charleston - Civic Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn

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