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Four Points by Sheraton Charleston

3.0 of 5 600 Kanawha Blvd. E., Charleston, WV 25301 (Formerly Ramada Charleston Downtown)
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Four Points by Sheraton Charleston
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Four Points by Sheraton Charleston
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103 reviews from our community

Traveler rating
    57
    29
    11
    4
    2
See reviews for
28
29
6
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hoboken, New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The nicest Four Points I have stayed at. New property, great breakfast and new gym with everything you need. They acknowledged my SPG Platinum status and I received a nice suite upgrade. Friendly staff and hotel is centrally located - 1 minute walk to my morning meeting which was a nice bonus. Will be my hotel whenever I travel through... More 

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Noblesville, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I can't say enough about this hotel. I stayed one night for business. Hotel shuttle did not just pick me up at the airport, but she offered to make any stops on the way. The next morning after I checked out of the hotel, the shuttle driver took me over to my meeting then PICKED ME UP from the meeting... More 

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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I have visited Charleston regularly for over a decade and can state with certainty that the Four Points is by far the best hotel and location in the City. I am a Starwood fan, though not exclusive, and they really did a great job here. The service, food, bar, rooms and amenities are excellent. Additionally, the 24 hour courtesy shuttle... More 

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Narberth, Pennsylvania
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I have stayed here 3 times over the past 2 months. My first stay was fine, although I did notice the curtness of the front desk staff that others have commented on. I never got a "welcome to our hotel so nice to see you" vibe from any of the women staffing the front desk. Not being sexist - they... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear NJCathi, We sincerely apologize for the dissatisfying experience you had while staying with us. It’s very important to our team to provide wonderful service and properly maintain our guest rooms. It sounds like you were perhaps mistakenly opted into our Make a Green Choice program which rewards guests who choose to forgo housekeeping services during their stay to conserve... More 

Shepherdsville
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We had a double bed room and staff acted like we were "upgraded" to a riverside room. Turns out that's not a great idea since there is a main road right next to the hotel on the riverside and we listed to trains, trucks, and boats going by at all hours. The heat/ac unit was also very noisy and would... More 

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Cleveland, Ohio
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Excellent service, pleasant decor, but very loud. We had a room overlooking the river and were awakened throughout the night with train whistles. The heating system competed with the train, resulting in not much sleep. Personnel were very friendly, and everything else was very good. If you are staying here, request a room on the city side.

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North Carolina
Contributor
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel for a very reasonable rate! We paid $15 more than the RedRoof down the road but instead got a gracious room, interior corridors, nice interior hotel spaces, and NO SMOKE SMELL. Even with all-non-smoking hotels, those with exterior corridors smell from people smoking outside. We chose the 10th floor to avoid noise of upstairs footsteps and traffic.... More 

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Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

Hotel was nice and staff was very friendly. The room had all the basic comfort and was very clean. The bed was very comfortable as well. Our biggest complain was the sound proofing of the room. We could hear everything that was going on in the hallway and we had to wear earplugs in order to be able to sleep.... More 

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Fairfax, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

-stayed one night while traveling from Virginia to Kentucky. -room is very nice, nice touch putting the flat TV against a larger wooden frame in back. Makes TV look large - bathroom ok, they should have renovated tubs. - the absolute worse is the bath drains very slowly while taking shower. Definite icky factor stepping out of 2" deep water.... More 

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Megan L, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear John B, Thank you for your review. We are happy to hear you liked our hotel and friendly team. It’s our priority to maintain a clean environment, so we have addressed your comments in regard to your bathroom drain with engineering to further investigate. We apologize for this complication you encountered during your stay, but we appreciate you bringing... More 

Senior Contributor
22 reviews 22 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here with my wife for a staycation. I am a platinum member and was upgraded to a suite, which was pretty large. We enjoyed the hotel and the bar restaurant that is attached to this location. Four Points are generally my least favorite hotel chain with Sheraton, however, this one was super cheap for a free room using points... More 

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Additional Information about Four Points by Sheraton Charleston

Address: 600 Kanawha Blvd. E., Charleston, WV 25301 (Formerly Ramada Charleston Downtown)
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Charleston 3*
Number of rooms: 256
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Orbitz, Priceline, Cheap Tickets, Hotels.com, TripOnline SA and Tingo so you can book your Four Points by Sheraton Charleston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Charleston Downtown Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Hotel Style:
#4 Family Hotel in Charleston
#4 Romantic Hotel in Charleston
#8 Business Hotel in Charleston

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