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Four Points by Sheraton Charleston

Certificate of Excellence
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600 Kanawha Blvd. E., Charleston, WV 25301 (Formerly Ramada Charleston Downtown)
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Breakfast for 2 Included
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Best prices for: 1 room 1 guest
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Four Points by Sheraton Charleston
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140 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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    (140)
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    (35)
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New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

During my trip from New York to Florida, I booked a stay in Charleston. Although finding a parking spot in the garage was not an easy task, Four Points blew me away. I was greeted professionally and courteously by Aaron, who was doing everything from answering phones to checking guests in, although several other employees were standing around. He still... More 

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear Jenny579, We’re thrilled you had a great stay and experienced outstanding service from our friendly team. We will be sure to share your kind comments with Aaron and Chef Hughie. Thank you for taking the time to acknowledge the work of our team, and we hope to host you again the next time you travel to Charleston. All the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Thank you Mia for making sure my sister had a fabulous room to get ready in for her wedding!! Mia hooked us up with a corner suite overlooking the river and a number of other guests were also upgraded at check-in. You are a rock star!!!

Was this review helpful? Yes
Megan L, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear Kristin N, We’re honored you chose our hotel for your special day. Our team prides ourselves on going above and beyond for our guests, and it’s truly our pleasure to make your experience memorable. We will congratulate Mia on her outstanding service, and we hope to serve you again should you return to Charleston in the future. Warm regards More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Mia and the entire staff here are wonderful! I got locked out of my room and they were so helpful and quickly got me back in. I will definitely stay here again. I can't say enough good things about this hotel!

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

A young woman named Mia checked me in and was so kind and informative- super welcoming! I feel very well taken care of here. Beautiful and clean hotel as well. Easy parking. I will be back. I look forward to returning!

Was this review helpful? Yes
Ashland, Oregon
1 review
5 of 5 stars Reviewed 2 weeks ago

I stay in a lot of hotels. Probably the thing I notice the most is how welcoming and relaxed the staff is. I do not like an uptight or fearful group of people which I see often, and this is the best staff ever! Truly the best!! Every single person on the staff seems to enjoy working here. Mia is... More 

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Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were a little worried when we pulled in and there was a motorcycle rally going on just outside the front entrance along the river. The manager however was checking people in and without us asking he offered to give us a room on the opposite side of the hotel if we wanted after seeing we had 2 small children.... More 

Was this review helpful? Yes 1
Louisville, Kentucky
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

A simple but excellent breakfast buffet for eight dollars including your drink! It is located right next to the riverfront venue for entertainment. We lucked into being there for the biker bash event! The elevator in the parking garage is terrible! Someone commented it was like the construction elevator was left there and I agree.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were most impressed by Mia's welcoming attitude at check in. She explained everything from check in to things to do while we are here. She was very knowledgeable, friendly, and courteous. We will definitely visit here again since this is on the way to our birthplace.

Was this review helpful? Yes 1
Chester, VA
Level Contributor
97 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We spent one night here on a recent road trip. The hotel looks nice - modern, clean and attractive. We checked in after 11 pm. All we wanted was a quite, comfortable room where we could rest in order to get on the road again early the next morning. Our issue was with the room on the side of the... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Four Points by Sheraton Charleston, responded to this review

Dear Love2TravelVA, Thank you for your strong loyalty as a Platinum SPG member and taking the time to share your feedback with us. We sincerely apologize that your status was not recognized during your stay. SPG recognition is always at the forefront of our associate training as this is a vital aspect in making the SPG guest experience come to... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

When we booked this hotel I was a little skeptical of how our stay would be. We got there at 1:30 am and the front desk person wasn't the most friendly but he wasn't rude at all. It was more of a socially awkward moment but then again we were also tired. We didn't have to pay for parking, the... More 

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