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All 23 Charleston hotels

Four Points by Sheraton Charleston

3.0 of 5 Hotel   |   600 Kanawha Blvd. E., Charleston, WV 25301 (Formerly Ramada Charleston Downtown)
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Ranked #8 of 23 hotels in Charleston
A recent review
4 of 5 stars reviewed 1 week ago
geektrvlr Toronto On Canada
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12 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto On Canada
Top Contributor
100 reviews 100 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Right on the waterfront. Great check in. Quiet area on a Sunday as most buildings around are judicial. Lovely lobby with bar and restaurant. We had dinner in the hotel, burger and club sandwich as there is no other restaurants close by. Free wi-fi but breakfast is not included.

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1 review
5 of 5 stars Reviewed 1 week ago

Just at this hotel for a conference. The staff is super friendly and helpful. The banquet manager was fantastic and the food was spectacular in taste and presentation. Sales manager is great to work with and in helping with planning conferences. Definately a five star rating

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Strathroy
Contributor
17 reviews 17 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nice hotel, I am a fan of the Sheraton chain and this one does not disappoint. Booked 2 rooms here in March, 1 night as a stopover from a trip to Florida. As a result we did not use any of the facilities in the hotel. However I can say the hotel lobby was very nice and... More

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1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Everything was wonderful except I am sure a man designed the room the closet is a hard to work with when you have people sharing it and the ironing board was for a child and very hard to use if your relativity tall

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Dale J, General Manager at Four Points by Sheraton Charleston, responded to this review

Dear meme105, Thank you for your review of your stay with us. I am glad you enjoyed your stay with us. We hope you stay with us again if your travels bring you back to Charleston, WV. Thank you again for your review and for your business! Sincerely, Dale J More

Butler, Pennsylvania
1 review
1 of 5 stars Reviewed 3 weeks ago

Terrible service--lied to by the Bald Man at front desk... Had terrible time checking in when reservation had been made ahead of time. The clerks at the front desk claimed to be to busy to check us in at 2:40. Told to come back in a few hours--came back at 4:00. Had reservations for 2 rooms only was given one... More

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Dale J, General Manager at Four Points by Sheraton Charleston, responded to this review

Dear JR K , Thank you for taking the time to write a review of your stay with us. We appreciate all reviews – the ones which tell us we are doing things correctly and the ones which point out things we can improve upon. I do sincerely apologize for the inconveniences you experienced with check-in, the room refund, and... More

A TripAdvisor Member
3 of 5 stars Reviewed 4 weeks ago

We had some problems with check in and check out. Room was not ready until 5 pm. Front desk did not answer their phone at 11 pm. Security guard was heard using profane language. Beds were comfy and good shower water pressure. Would not provide receipt at checkout. Not a stellar visit.

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Dale J, General Manager at Four Points by Sheraton Charleston, responded to this review

Dear Guest, Thank you for taking the time to write a review of your stay. I do apologize that you had some issues at check-in and check-out, that you overheard the security guard, and that the visit was not the best it could have been. I will make sure to pass along your comments to the appropriate people to make... More

Clay, West Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel is completely renovated and Sheraton did a fabulous job. My family just needed a night away and decided to visit the hotel during the boys state basketball tournament. It was a Friday when we checked in, the staff was prepared for the rush and Daniel at the front desk was tremendous making everyone feel welcome. Gina with the... More

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Dale J, General Manager at Four Points by Sheraton Charleston, responded to this review

Dear Charlene T, Thank you for taking the time to write a review of your recent stay with us. I am so pleased to hear that you enjoyed our newly renovated property – from our bed linens and elevators to the views from our comfortable rooms. I am most pleased to hear that you found our staff to be helpful... More

Martinsburg, West Virginia
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Very nice hotel. Recently remodeled, I understand. Was able to book through Hotels.com for $89 per night 3/13-15/2014. Room very large. wonderful bedding and towels. Noise from next door bathroom noticeable. Could hear street noise on third floor facing street, but not disturbing. Breakfast not included. Very surprised to be charged a $10 per day parking fee. Went back and... More

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Dale J, General Manager at Four Points by Sheraton Charleston, responded to this review

Dear ERKA2, Thank you for taking the time to write a review of your stay with us. I am glad you found our hotel to be very nice – the large rooms, bedding, towels, and reasonably priced. Again, thank you for your review and for your business. We would love to have you stay with us again! Sincerely, Dale J,... More

New Castle, Pennsylvania
Top Contributor
99 reviews 99 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 3, 2014

This hotel is a completely renovated Ramada property and they did a great job. The rooms are comfortable and in good working condition. The beds and linens are great. The front desk, housekeeping, bar staff and shuttle drivers go way out of their way to make guests comfortable, and are very helpful. The view of the river is nice. The... More

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Dale J, General Manager at Four Points by Sheraton Charleston, responded to this review

Dear Charlene T, Thank you for taking the time to write a review of your recent stay with us. I am so pleased to hear that you enjoyed our newly renovated property – from our bed linens and elevators to the views from our comfortable rooms. I am most pleased to hear that you found our staff to be helpful... More

Charlotte, North Carolina
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 23, 2014

The staff is very helpful and the food was very good at the lobby lounge with other choices on premises. The rooms were clean and comfortable and parking was convenient. The location is right on the river and in the center of town. I plan to return.

Was this review helpful? Yes
Dale J, General Manager at Four Points by Sheraton Charleston, responded to this review

Dear MDM1414, Thank you for taking the time to write a review about your recent stay with us. I am pleased to hear that you found our rooms to be clean and comfortable, our food to be very good, and the staff to be very helpful. We strive to give our guests the best customer service possible. Thank again for... More

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Additional Information about Four Points by Sheraton Charleston

Also Known As:
Ramada Charleston Downtown Hotel
Ramada Charleston Downtown Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Address: 600 Kanawha Blvd. E., Charleston, WV 25301 (Formerly Ramada Charleston Downtown)
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Charleston 3*
Official Description (provided by the hotel):
Take in everything that West Virginia’s capital has to offer at the Four Points by Sheraton Charleston. Our riverfront location provides easy access to the State Capitol, the Charleston Civic Center, the University of Charleston, and the Charleston Town Center shopping mall. Take advantage of our free on-demand shuttle service to and from Yeager Airport (CRW), which is 10 minutes away.Admire beautiful Kanawha River or downtown views from one of our 176 guest rooms and suites. Get plenty of free extras, like High Speed Internet Access, bottled water, and a daily newspaper. Take care of business at the spacious work area with an ergonomic chair, or watch your favorite show on the 42-inch flat screen TV. Get a great night’s sleep in one king-size or double Four Points by Sheraton Four Comfort Beds™.We have everything you need for a productive business trip or a fun, active vacation. Stay in touch with the office in our lobby’s open business center. Or swim laps in our new indoor heated swimming pool and work out in the expanded fitness center. Watch the game at the family-friendly Recovery Sports Grill, or head to the quieter lobby lounge for grab-and-go breakfast or an evening cocktail.The Four Points by Sheraton Charleston can host a range of events, with nearly 9,000 square feet of total space. Let our professional planning and catering teams help you stage a successful, memorable event. ... more   less 
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