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Embassy Suites by Hilton Charleston

Certificate of Excellence
GreenLeadersBronze level
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300 Court St, Charleston, WV 25301
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AAA Family Fun Package
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1 room 1 guest
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Embassy Suites by Hilton Charleston
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554 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Embassy Suites by Hilton Charleston
See the most recent reviews
Bloomington, United States
1 review
5 of 5 stars Reviewed January 1, 2014

Our family met here for our family Christmas and had a wonderful time. The complimentary breakfast was delicious. We were given adjoining rooms which was nice for togetherness. The children loved the pool.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for the kind comments. All feedback helps us improve our services. We look forward to your return. More 

A TripAdvisor Member
4 of 5 stars Reviewed December 27, 2013

Location is perfect next to mall so we could get our preparations done for the wedding! we were from out of town and the hotel staff was very helpful with everything we needed. Breakfast could use some improving but for the $ it was a good deal. we could like to revisit one day when we had some more time.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to send us your comments. We will be sure to share with the staff. More 

Stafford, Virginia
Level Contributor
174 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed December 24, 2013

Very comfortable hotel in the heart of Charleston. We stayed here as part of a wedding party in November. The hotel is very close to the mall and many restaurants. The breakfast buffet was good, and included a chef that would prepare ome lets, pancakes, and other items to order. The suite large and comfortable and the king size bed... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for the comments. We will be sure to share with our staff. More 

Charleston, United States
1 review
5 of 5 stars Reviewed December 23, 2013

I attended an event in Charleston and chose to stay at the Embassy even though I also reside in Charleston. It was a great night out for my husband and I. Upon check in, we felt like we were on vacation. The room was large and very nice. We attended the evening reception that we both enjoyed and also took... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for your comments. We are glad you enjoyed your stay. As for the parking fee we do not own the parking gargage, the city charges us for its use. Again thank you for the comments and we will share with our team. More 

Delbarton, United States
1 review
5 of 5 stars Reviewed December 22, 2013

The Embassy Suites is my favorite place to stay in Charleston, WV no matter the purpose. Not only are the rooms clean and spacious, but also you have a staff that is very helpful and they serve their customers very well. My only complaint is having to pay for wifi.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to send us your comments. We will be sure to share with the staff. More 

New York City
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed December 10, 2013

The hotel was clean and decorated pretty nicely for a lower-budget hotel, and it was definitely in a good location (close to shopping area, right across from a JC Penney). The room was also quite large. The biggest problem is the service: Housekeeping didn't visit/make up my room after my first night I ordered food--pizza and a bottle of wine.... More 

Was this review helpful? Yes 2
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

I appreciate your review of your recent experience at our hotel. I was glad to read from your review that you found our location to be convenient and that you enjoyed your large room. However, I understand that you were not satisfied with the service that was provided for you. I truly regret that you had a disappointing experience with... More 

United States
1 review
4 of 5 stars Reviewed December 6, 2013

The hotel was beautifully decorated, clean, friendly, and easy to access. There are many amenities there that we were, unfortunately, unable to use due to the brevity of our stay. The complimentary breakfast was delicious! The dining area was clean and well tended. I also appreciated being allowed to fill my travel mug with coffee before leaving.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to write a review. All comments are welcome and help us improve. We look forward to your return. More 

Houston, United States
1 review
5 of 5 stars Reviewed December 4, 2013

Overall stay was very good. Some minor issues with housekeeping which were resolved. Location is easily accessible to Town Center shopping mall and restaurants are within walking distance. Plenty of parking in garage. Continental breakfast is excellent. Good coffee.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for your review we will be happy to share your comments with our staff. More 

Charleston, WV, United States
1 review
4 of 5 stars Reviewed December 4, 2013

The decorations were lovely, the staff was great, the city was easy to move around in. I love the breakfast and Managers reception. Such a good idea, a fun way to get out of your room and meet new friends.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for sharing your comments we will be sure to share with our staff. More 

A TripAdvisor Member
2 of 5 stars Reviewed December 3, 2013

must have been short staffed - room not cleaned, service slow or not at all for housekeeping - other services were good. good location but the charge for parking is high in my opinion. Breakfast was good - no USA Today paper delivered

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to write a review. I'm sorry you did not get the services you expected and deserve. We did let most of our staff go early to spend time with their family however that is no excuse for not meeting your needs. We do hope you will return to see that we are capable of... More 

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