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All 24 Charleston hotels

Embassy Suites Charleston

3.0 of 5 Hotel   |   300 Court St, Charleston, WV 25301
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Ranked #7 of 24 Hotels in Charleston
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A recent review
5 of 5 stars Reviewed September 5, 2013
Greg S
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416 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Embassy Suites Charleston
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1 review
5 of 5 stars Reviewed September 5, 2013

We stayed here on our way home from Florida. Room was nice and very comfortable beds. We had to ask for bedding for pullout which maybe easier for guest to have in room as we arrived late and would of rather not waited. Our breaky was awesome nice fresh food and great made to order eggs. If travelling though again... More

Review collected in partnership with Embassy Suites Hotels

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Cleveland, Ohio, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 5, 2013

The smell of cleaning material in the room was overwhelming. Thankfully we could open the window. Had to carry our bags around the block to the open air parking garage with no visible security. There was no door for the shower so water went all over the floor. The air conditioning unit was making a loud noise. Request for repair... More

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Keith K Thank you for taking the time to send us your comments. Although I am sorry you did not enjoy your stay it is comments like these that help us improve. I will be following up with the managers involved so that others are not disappointed as you were. We expect that each and every customer will receive exceptional... More

Wilmington, North Carolina
Contributor
13 reviews 13 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 3, 2013

Great hotel, comfortable beds, quiet, great staff, reasonable price and walking distance to many great restaurants. The breakfast buffet in the morning was fantastic with an omelet bar, hot and cold food.

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Elizabethton, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

The hotel is right next to the Mall in downtown Charleston. Easy walk to shopping and great restaurants. We received a nice room upgrade, they have excellent snacks during the happy hour, and the staff is very friendly. Only negative is small parking lot which means there is a good chance of having to park in the public garage at... More

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Brick, New Jersey
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 3, 2013

Spent two nights and found room was clean and plenty of room. Hotel is certainly located near shopping mall & a short walk to riverfront & historic area. Check in was speedy but parking was confusing. Managers Happy Hour is nice touch.

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chagrin falls
Top Contributor
222 reviews 222 reviews
36 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed September 3, 2013

I echo all previous reviews. CONS: Parking is ridiculous. $12 per day - there is no valet and you self park across the street - with no interior access to hotel. We arrived late at night & were advised to unload curbside & park. I would not have wanted to be traveling by myself or had some physical limitations -... More

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Chapmanville, West Virginia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2013

We stayed one night at this hotel. This hotel chain has good reputation and after this stay I concur. Visually very appealing complex. We were given 9th floor room. Check in was fairly quick. Entry to hotel lobby from high way is little bit tight. There was no parking available in front or behind hotel. I paid $12 for overnight... More

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Bayside, New York
Top Contributor
95 reviews 95 reviews
69 hotel reviews
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed August 30, 2013

I stayed at this Embassy Suites for a brief business trip, and given that I intend to be back to Charleston 2-3X a year for business, I would look to stay here again. It is conveniently located next to the mall across the street and easy to get to from the highway. The rooms were typicall of an Embassy Suites... More

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Charles Town, West Virginia, United States
Top Contributor
143 reviews 143 reviews
73 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed August 28, 2013

THe room smelled like old smoke and bad purfum. After a few hours with the air on it went away. They also had a reno and forgot to finish the shower. It's a piece of glass with no door and water gets all over, never seen that before! Gym is newer and had a good selection of equipment. Breakfast was... More

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. I understand from your review that you were not completely satisfied with our some aspects of our hotel. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and... More

Burlington, United States
2 reviews
5 of 5 stars Reviewed August 27, 2013

If you have the opportunity to travel to Charleston, West Virginia, I without question recommend you stay at the Embassy Suites, excellent hotel, with an outstanding staff that goes the extra mile to take care of their guests. Plenty of parking and shuttle service to the airport and capital complex. My compliments to the management and staff of the hotel.

Review collected in partnership with Embassy Suites Hotels

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Additional Information about Embassy Suites Charleston

Address: 300 Court St, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Embassy Suites Charleston 3*
Number of rooms: 253
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Also Known As:
Charleston Embassy Suites

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