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Embassy Suites Charleston

3.0 of 5 300 Court St, Charleston, WV 25301
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Embassy Suites Charleston
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Embassy Suites Charleston
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428 reviews from our community

Traveler rating
    176
    135
    62
    35
    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Embassy Suites Charleston
See the most recent reviews
Clarksburg, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Great hotel. Great hot tub and MTO breakfast items. Prepare to get jacked for an outrageous fee for the privilege of using the WIFI. I will never understand how I can pay $50/night at a hole in the wall hotel and receive free WIFI but I pay $140/night at a place like this and they want me to pay more... More 

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. Yes we do charge for internet service as we have a very high usage rate and must carry a very large bandwidth to accommodate all our guests, unfortunately those costs do get passed along as the usage continues to grow and upgrades are continually needed to keep up with the... More 

Indianapolis, Indiana
Contributor
18 reviews 18 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed the night before thanksgiving. Used on line check in and I was in my room within 5 min. Room was clean and spacious - a corner room secured with points. Nice location and convenient to bars and restaurants. Breakfast was as expected and typical embassy suites quality. Parking was a drag as the garage is not really connected. And... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments, we look forward to your return. More 

Charleston, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Pre-Check-in - Despite calling every day 2 weeks prior to reservation date to request a connecting adjacent room (since we had kids staying in the second room), it appeared that no one at the hotel cared to accommodate our request. We were told to call on the day of arrival. On the day of arrival, when I did call, I... More 

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. Weekends are mostly families that check in on Friday and all the connecting two double bed room suites had already been filled prior to your check in on Saturday. We did contact you prior to your arrival and explained what was available in connecting rooms or we could place you... More 

Top Contributor
147 reviews 147 reviews
23 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed here many times for business and conferences. This was the first time I needed to use the business center in the hotel and I was very surprised by how easy it was. I was able to make copies and open a file from my flash drive with no difficulties and at no extra cost. I have always... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We look forward to your return. More 

Novi, Michigan
Contributor
18 reviews 18 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I recently stayed here with my family on our way home from Florida. Easy to get to from the highway. What I would expect from an embassy suites. Extra towels, room requests were met and managers reception was good. Front desk staff and bar staff at mgrs reception were very nice. Restaurant food was not very good and staff was... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We will address our F&B issues. More 

Huntersville, North Carolina
Top Contributor
93 reviews 93 reviews
38 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed with family while visiting New River Gorge Bridge area. Was tired after a day of driving, hiking, and more driving, so big room(s) to spread out was very welcome. This ES had no issues. Clean, comfortable, not new, but not run-down. Good amenities including fridge, micro, coffee, 2 TV's, solid wi-fi, fold-out couch for urchins, chairs and desk/table. Dining... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We are happy you enjoyed your stay and hope you will return again soon. More 

Little Rock, Arkansas
Top Contributor
90 reviews 90 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I was in a Charleston on business and the Embassy Suites was recommended to me. It was quite good in all respects. Rooms were spacious suites and quite nice. Manager's reception was good and the Athletic Club sports bar in hotel was a great place for a drink and dinner. Service was very good. One night I mistakenly signed the... More 

Was this review helpful? Yes 1
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments. Glad you enjoyed the restaurant also. More 

Charleston, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent service from check-in to check out. Breakfast was delicious with a helpful and friendly staff. The rooms were clean and very comfortable. The pool and hot tub were amazing. I will definitely stay here at again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We look forward to your return. More 

Tulsa, Oklahoma
Contributor
17 reviews 17 reviews
17 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 14, 2014

Property was clean and well-maintained. Made-to-order omelette at breakfast was nice. Very convenient dining and shopping in the mall across the street. Hotel shuttle only took about ten minutes to get to the airport. Minor negatives were that you had to be in the shower to turn it on due to the glass partition making for a brief cold burst... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. If a tub is desired please request a room with two beds as all of our kings come with only showers. More 

Huntington, West Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 12, 2014

we were attending Marine Corp Ball, room was excellent, staff was excellent, food was excellent, etc, couldn't have asked for better.. definitely recommend this hotel. We have already booked for next year

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments. We look forward to your return next year. More 

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Additional Information about Embassy Suites Charleston

Address: 300 Court St, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Embassy Suites Charleston 3*
Number of rooms: 253
Reservation Options:
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Also Known As:
Charleston Embassy Suites
Hotel Style:
#1 Green Hotel in Charleston
#3 Business Hotel in Charleston
#8 Family Hotel in Charleston

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