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Embassy Suites by Hilton Charleston

Certificate of Excellence
GreenLeadersBronze level
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300 Court St, Charleston, WV 25301
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AAA Family Fun Package
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Best prices for: 1 room 1 guest
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Embassy Suites by Hilton Charleston
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Embassy Suites by Hilton Charleston
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530 Reviews from our TripAdvisor Community

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Traveler rating
    233
    159
    71
    45
    22
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150
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (530)
  • Mar-May only
    (132)
  • Jun-Aug only
    (168)
  • Sep-Nov only
    (123)
  • Dec-Feb only
    (107)
All months
1 review
2 of 5 stars Reviewed 2 days ago NEW

Hotel carpet, lampshade, desk chair, sofa, curtains and other chair were considerably stained and filthy. I didn't even want to sit anywhere beside the bed. Had to move furniture to get to plug for computer at desk. Internet cable is in living room beside sofa (really convenient there- would have had to move more furniture for plug). Parking is a... More 

Review collected in partnership with Embassy Suites Hotels

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Romney, United States
5 of 5 stars Reviewed 3 days ago NEW

The Embassy Suites in Charleston, WV was a lovely conference location. The staff was friendly and provides outstanding service to visitors. The rooms were spacious and clean and the food was great. We were able to walk to the Charleston Town Center Mall in the evening to shop.

Review collected in partnership with Embassy Suites Hotels

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Los Angeles, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

He swapped our dirty room in a jiffy. Our new room was spick and span. fresh sheets, and a pleasant smell to boot! What was his last name? I can't even find him on the site in a list of staff. I'd like to congratulate him.

Was this review helpful? Yes
New York, United States
4 of 5 stars Reviewed 1 week ago

The WIFI system did not function. I entered all the required information (which is quite an inconvenience) and never got hooked up. TV station selection was poor. Food was good. Staff were professional.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your experience. Should you ever experience a problem during your stay please contact the front desk and ask for assistance. We will do our best to solve any issue and MAKE IT RIGHT. More 

Sugar Land, United States
1 review
5 of 5 stars Reviewed 1 week ago

Helpful and pleasant staff especially the shuttle drivers and front desk. I heard no noise from the hall the whole time I was there. The pool was clean. The location is in walking distance of shops, and restaurants.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your comments. We are glad you enjoyed your stay as our staff aims to please. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed overnight with wife and 3 wild kids. Indoor pool was a must. Staff friendly and helpful, with easy checkin and out. Breakfast buffet was quite good including made to order omelets and tasty homemade biscuits. Only gripe is no free wifi except for Hilton Hhonors members.

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for sharing your experience we are happy you enjoyed your stay. Please join the Hhonor's membership club so that you may take advantage of all the benefits we have to offer. We look forward to your next stay. More 

Newburgh, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Embassy Suites in Charleston for military duties. The quality of stay is unsurpassed for the cost. One example is to compare to another 4 star hotel in the area. The Embassy provides you with a very good breakfast that starts early enough for a military guy like me (6am). The other hotel starts breakfast at 7... More 

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your comments, we are happy you enjoyed your stay. Thank you also for your service. We look forward to your return. More 

Summerfield, Florida
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I checked in and asked if we could upgrade our room. We were given a corner room on the 8th (premium) floor. So worth the extra few bucks!!! The suite was enormous! After we got settled, we went downstairs and out the front doors to wait for my daughter to arrive. Standing just outside the doors was... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your comments. We are sorry your stay was not as enjoyable as you had wished but I'm happy that Micah was able to Make It Right. We hope you will return to a more enjoyable stay next time. More 

Huntington, West Virginia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel. Clean and excellent service. It is located within walking distance to the Charleston Town Center and Civic Center. It is also located near several nice eateries. Happy Hour is included every evening.

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

We are glad you enjoyed your stay and look forward to your return. More 

1 review
4 of 5 stars Reviewed 2 weeks ago

We had booked the room for only the night. When I first checked in, the young lady behind the desk was extremely helpful. In the ad when I booked it, it showed a room with a view. I asked her if the room had one and she made sure to put me in a room with one. That night, we... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your comments, we are glad you enjoyed the room. I will be discussing your experience at the restaurant with the F&B Manager to make the necessary adjustments in service. We look forward to your next return and if there is anything we can do to MAKE IT RIGHT please let us know. More 

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