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Embassy Suites by Hilton Charleston

Certificate of Excellence
GreenLeadersBronze level
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300 Court St, Charleston, WV 25301
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AAA Family Fun Package
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Best prices for: 1 room 1 guest
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Embassy Suites by Hilton Charleston
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508 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Columbus, Ohio
4 of 5 stars Reviewed 3 days ago NEW

This is always one of my children's favorite places to stay. The pool and fitness areas area always clean and fun, and the staff are very friendly. The hotel is very clean and breakfast is a real treat.

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your comments. We are glad you and your family enjoy staying with us. We look forward to your next visit. More 

Orange, Connecticut
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Location: Conveniently located off of the highway Lobby and Entrance: We were with a huge group for a Regional Soccer tournament and the staff, although overwhelmed on the day of arrival, handled everything with ease. They had our rooms ready when promised. Rooms: Each room is a suite which was well appointed, and CLEAN. The bedding was clean and comfortable,... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for the kind words, we are happy you enjoyed your stay. We look forward to having your group back next year. More 

2 reviews
2 of 5 stars Reviewed 5 days ago NEW

I am a Hilton person so I stay here but the next time I come I will most likely stay at the Courtyard or Four Points. This is the second stay where I have come back and my room was not cleaned. From reading previous reviews this is apparently normal but definitely not the class of service you expect from... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for choosing to stay with us during your recent visit to the area. We apologize for our missteps in comfort and cleanliness and appreciate you bringing these issues to our attention so we are able to make it right. It is our goal to provide the quality accommodations you expect and deserve. We hope you were able to... More 

Hartsville, South Carolina
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Arriving at Embassy Suites, my family and I were looking forward to the evening reception. My mother and I entered the room we were issued. She used the bathroom and discovered that the toilet seat was broken. For my 65 year old parents, who use the restroom often, my mother was very frustrated. Five minutes of being in the room,... More 

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Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your comments. We apologize for the difficulties you encountered at the beginning of the stay. We are glad the remainder of your stay was enjoyable. We look forward to your next stay. More 

York, Pennsylvania
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

A great Embassy. It's in downtown Charleston next to the mall and very close to the Civic Center. I thought breakfast was better than normal because besides the made-to-order eggs and all the other usual items on the buffet, they had biscuits and gravy! The evening reception was also better and had more variety than most Embassys. As always, the... More 

Was this review helpful? Yes 2
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

We are glad you enjoyed your stay, particularly the breakfast. Parking is limited in front of the hotel however the parking fee is charged to all with a vehicle even those that park out front. We are looking forward to your next stay. More 

MOrgantown, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a beautiful property. Always clean and relaxing. The staff truly goes out of their way to be friendly and helpful. I strongly recommend this location for any travel reason, business, family or couple get away, it is worth the trip and the low rates.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your experience, we look forward to your return. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I want to give a big thank you to the embassy in charleston wv. And heather of the sales department who hosted me, worlds mrs mountaineer state tourism 2015, for a night. This hotel is amazing, beautiful, and the cleanliness was one of the best. The staff was very personable and accommodating. The amenities that I found here for myself... More 

Was this review helpful? Yes 1
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for sharing you experience, we are glad you enjoyed your stay. More 

cleveland, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Hotel is nice. However, the quality of service is very poor in all areas. Manager's reception is very lacking as well as breakfast. Had to pay to have my room cleaned. Could use some upgrades in the furnishing of the rooms

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for sharing your thoughts, we apologize for not delivering the kind of services we are known for. I hope you will stay with us again and find this stay to be the exception and not the standard. More 

Virginia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

While not 5 star, it's nice, clean and in a great location. The food was plentiful enough and the dining area was very roomy. The decor was nice and we really had no reason to complain. The location is great for the Civic Center and The Town Center Mall. I also recommend The Tidewater Grill Restaurant, just across the street.... More 

Was this review helpful? Yes 1
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for sharing your comments, we are glad you enjoyed your stay and look forward to your next visit. More 

Wheeling, West Virginia
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent the weekend at this Embassy Suites during the N/S all star game. The rooms were spacious and clean. The beds were very comfortable too. The free breakfast buffet was nice because they have a made to order omelet station. The pool was bigger than most and very clean. The workout facility needs a few more top level machines... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for sharing your experience and we are happy you enjoyed your stay. More 

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