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Embassy Suites by Hilton Charleston

Certificate of Excellence
GreenLeadersBronze level
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300 Court St, Charleston, WV 25301
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AAA Family Fun Package
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1 room 1 guest
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Embassy Suites by Hilton Charleston
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553 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Bretz, United States
1 of 5 stars Reviewed 2 days ago NEW

The check out staff would not give me and didn't try very hard to get me a receipt of my stay so that I could turn it in for reimbursement for my employer. Because I had booked earlier and paid on line they couldn't give me a receipt that I had in fact stayed there and this was a real... More 

Review collected in partnership with Embassy Suites Hotels

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Chino Hills, United States
2 of 5 stars Reviewed 2 days ago NEW

In my last stay at this hotel, my accommodations were not clean (i.e. stains on the bathroom floor, trash left in can, carpets, un-vacuumed. Reporting the problem did not bring a resolution to the issues.

Review collected in partnership with Embassy Suites Hotels

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Massillon, Ohio
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just spent two days at this hotel. Very spacious, comfortable room. Excellent complimentary breakfast--and a complimentary cocktail hour. What a surprise. Friendly staff. Convenient location. Several excellent restaurants nearby. Wi-fi in room. Didn't like the $12 per day parking fee.

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Los Angeles, California
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

Just spent two nights at this property. The entire suite was the filthiest room I've ever stayed in. I took my shoes off when I got there, wearing new white socks. After a hour in the room I went to take a shower, and when I went to take my socks off they were completely black on the bottom! There... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for sharing your comments. We are sorry you did not find the room to your satisfaction. Please contact the front desk anytime you find things unsatisfactory so that we can Make It Right. More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

The staff was very friendly and helpful. The hotel is very clean. The evening snacks are a plus and the breakfast buffet is the best that I have experienced in my travel. I travel to Charleston a lot with my job and we choose this location every time because we can depend on a terrific experience.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your experience. We are glad you enjoyed your stay and look forward to your next stay. More 

Buffalo, NY
Level Contributor
115 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed at this Embassy Suites for one night on a recent business trip. I was surprised at the parking situation. I actually expected to pay for parking, that isn't the problem. Most city hotels charge some fee for parking. However, what was disconcerting is that if you were lucky enough to "score" one of the few free spots in... More 

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Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for sharing your comments. Not sure who stated we do not charge for parking out front of the hotel as a fee is charge for all that have a vehicle. We are glad you enjoyed your stay and we are in the planning stages for a major renovation in the next two years. We do hope you will... More 

Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

As other reviewers noted, there is very little parking available in front of the hotel. In addition, there never seemed to be any luggage carts available. Once in the hotel, the room was comfortable and spacious. However, my room was on the same side of the hotel as the hvac unit so it was a little loud while trying to... More 

Was this review helpful? Yes 1
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your thoughts. We are sorry you had difficulties with parking as was are a downtown hotel, so space is limited. We do have a three story parking garage located right next to us, so please feel free to leave your bags at the front desk while parking or retrieving your vehicle. We... More 

Detroit, Michigan
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Third time I have stayed here in the last 7 years. I was taking my family rafting in West Virginia. My wife has "standards" and we couldn't risk a "miss". Our kids our 16, 19, and 21 so sleeping on the floor is not an option....we got two rooms at this hotel. Can I just tell you that the people... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your experience. We are glad you enjoyed your stay and happy the staff was helpful. We look forward to your return. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I checked in very tired and stressed from the road not knowing at all where we were going. Jerilynn is a stellar check in expert and exceptionally patient concierge. Thank you. The restaurant has great ribs, great servers. Complimentary reception at night and great breakfast too. We will be back here again when we travel south. AZ

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for taking the time to share your experience. We are happy that you like the ribs and will keep some ready for you on your next visit. More 

Spartanburg, South Carolina
Level Contributor
346 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I spent one night here on a business trip and overall it was good. The staff was super friendly and made great suggestions for dinner. My room was clean and quiet and the bed was comfortable. My room was on the street side of the hotel but there was not much noise at all. The worst part of the hotel... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for sharing your experience. My i suggest next time leaving your bags at the front desk and pulling your car around to load. We look forward to your next stay. More 

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