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Embassy Suites Hotel Charleston

3.0 of 5
300 Court St, Charleston, WV 25301
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Embassy Suites Hotel Charleston
Ranked #8 of 23 hotels in Charleston
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207 reviews from our community

    Trip type
Traveler rating
    81
    61
    34
    18
    13
Date Rating
Burlington, United States
1 review
5 of 5 stars Reviewed May 21, 2013 NEW

Hotel was very good, excellent location with outstanding service. The managers reception and dining facilities meet the needs of the business traveler very well. Rates vary and can be a bit on the high side at times.

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Review collected in partnership with Embassy Suites Hotels

Mark C, General Manager at Embassy Suites Hotel Charleston, responded to this review
May 23, 2013

Dear Fred L, Thank you for taking the time to review the hotel from your recent trip. I am glad that everything met your needs and I will pass along your comments to the staff Sincerely Mark Cherry GM More

A TripAdvisor Member
5 of 5 stars Reviewed May 19, 2013 NEW

This is a great hotel with a tremendously courteous and competent staff. The staff will go well beyond the call of duty to make your stay comfortable and enjoyable. The rooms and hotel facilities are always clean and nicely furnished. The food and beveage departments more than adequately complement the hotel's staff and facilities. this is "The Hotel of Choice"... More

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Review collected in partnership with Embassy Suites Hotels

Mark C, General Manager at Embassy Suites Hotel Charleston, responded to this review
May 21, 2013

Dear Guest, Thank you very much for taking the time to review your recent stay at the hotel. I really appreciate your comments and will share them with the staff to let them know that their efforts are appreciated. Please come back and see us again soon, Sincerely Mark Cherry GM More

Charleston, West Virginia
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 18, 2013 via mobile

"Any port in a storm" applies to my choice of this hotel. We were doing a girl's weekend: spa, shopping, swimming. We had booked a cheaper hotel in the shopping Mecca of Southridge, only to find the pool closed for repairs. Because a pool was integral to our weekend, I frantically searched Tripadvisor before the deadline at the other hotel.... More

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See 5 more reviews by labsadore for Charleston
Mark C, General Manager at Embassy Suites Hotel Charleston, responded to this review
May 21, 2013

Dear Labsadore, Thank you for taking the time to write such a detailed review of your stay at the hotel. I really appreciate your comments and the detail with you provided. I am very sorry that the hotel and town was so busy during your stay, however I am glad that your overall experience was positive. I will use your... More

Long Branch, New Jersey
1 review
5 of 5 stars Reviewed May 16, 2013

After a long day of running across airports, plane changes and a gps glitch that almost put me 140 miles away before arriving at Embassy suites. I was met by a friendly, smiling face and was rapidly checked in and relaxing in a nice comfortable, clean suite. followed by an enjoyable, reasonably priced meal and a good nights sleep. The... More

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Review collected in partnership with Embassy Suites Hotels

Mark C, General Manager at Embassy Suites Hotel Charleston, responded to this review
May 21, 2013

Dear Joseph M, Thank you for taking the time to write about your recent stay. I am glad that after a challenging day you were able to find peace upon arrival at the hotel and that you were met with smiling faces and helpful staff. I hope that we will see you again in the future if your travels return... More

Raleigh, North Carolina
1 review
2 of 5 stars Reviewed May 12, 2013

I was told this was the nicest place to stay, but very disappointed. The hotel building and set up was nice. However, the carpeting is very dirty, I say this only because my feet turned black after walking on the carpet in the room. I was not happy to find out there was no bathtub, only a shower and a... More

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Mark C, General Manager at Embassy Suites Hotel Charleston, responded to this review
May 21, 2013

Dear ABS65, Thank you for taking the time to write about your recent experience. I am very disappointed that we did not live up to your expectations and I will work with the staff to insure that we do better in the future. I hope that if your travels return you to the area will again have a chance to... More

Hurricane, West Virginia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed May 7, 2013

My husband and I stayed here during a Regimental Dinner. The facilities were very clean and nice inside. Staff was nice and respectful. Good breakfast and nice little bar! We have already booked another visit and will be returning with our kids for a "night out" during their dance recital weekend.

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See 3 more reviews by nmarcum03 for Charleston
Mark C, General Manager at Embassy Suites Hotel Charleston, responded to this review
May 10, 2013

Dear nmarcum03, Thank you for writing about your stay at the hotel. We all appreciate your comments and hope to see you again in the future Sincerely Mark Cherry GM More

Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 7, 2013

This hotel has a very nice lobby. Free newspapers are provided. Lots of counter space in the bathroom, which almost every girl can appreciate. They have Crabtree and Evelyn products in the bathroom so it's ok if you forget to pack shampoo, soap, or lotion. The bed is comfortable enough for a solid night's sleep. The continental breakfast is pretty... More

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Mark C, General Manager at Embassy Suites Hotel Charleston, responded to this review
May 10, 2013

Dear dbienick, Thank you for taking the time to write about your stay. Your comments are appreciated and I hope we will see you again in the near future for a return visit Sincerely Mark Cherry GM More

Morgantown, United States
1 review
5 of 5 stars Reviewed May 7, 2013

Embassy Suites in Charleston is ALWAYS my go to hotel. The suites are amazing, the manager's reception with free food and drinks is always great, the made to order omlets at breakfast are delicious, and the overall experience is outstanding.

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Review collected in partnership with Embassy Suites Hotels

Mark C, General Manager at Embassy Suites Hotel Charleston, responded to this review
May 23, 2013

Dear Jenniffer T, Thank you for your continued business and your kind words concerning our hotel. It is always a pleasure to hear that we have satisfied return guests and your business is most appreciated. Thank You Mark Cherry GM More

Parkersburg, United States
1 review
1 of 5 stars Reviewed May 4, 2013

The property was buzzing with kids' groups when I checked in. The front desk staff was very busy handling chaperons and their needs. When my turn came I was met by a very rude staffer who was very unhappy to check me in. I was asked for my ID (very common upon checking in) during the check-in process and business... More

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Review collected in partnership with Embassy Suites Hotels

Mark C, General Manager at Embassy Suites Hotel Charleston, responded to this review
May 21, 2013

Dear William J On behalf of the management and staff of our hotel I’d like to thank you for your recent stay with us. I am disappointed to learn of your experience with us lacked what you typically expect from us. We typically get a lot of positive comments so I’m quite surprised to hear the about the issues you... More

Woodstock, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 3, 2013

We had a quick, unplanned stop in Charleston while driving home from our vacation in Myrtle Beach. We had no way to search out hotels and just started calling around from results on our GPS. We booked on the preferred rooms floor - it wasn't that much more expensive than the other floors. Our room was perfect for our family... More

Was this review helpful? Yes
Mark C, General Manager at Embassy Suites Hotel Charleston, responded to this review
May 10, 2013

Dear Jewel_Hamilton, Thank you for taking the time to write such a great review about our hotel and your experience. We just started the Premium floor program and you are the first to write about it but the verbal comments have been equally enthusiastic. I am so happy that you had such a great experience and I really appreciate the... More

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Additional Information about Embassy Suites Hotel Charleston

Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Address: 300 Court St, Charleston, WV 25301
Phone Number:
Region: United States > West Virginia > Charleston
Amenities:
Business Center Fitness Center Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Charleston
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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