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All 23 Charleston hotels

Embassy Suites Charleston

3.0 of 5 Hotel   |   300 Court St, Charleston, WV 25301
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72%
Ranked #6 of 23 hotels in Charleston
Certificate of Excellence 2013
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 6 days ago
Trina L Hurricane, West Virginia, United States
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331 people have reviewed this hotel

Traveler rating
    128
    107
    47
    30
    19
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97
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134
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Hurricane, West Virginia, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Embassy Suites, Charleston, WV - A great hotel, conveniently located in downtown Charleston. Easy walking distance to many amenities. The food is excellent and the evening reception is a great added feature to the visit. If your planning an event - they take all the worry out of the planning.

Review collected in partnership with Embassy Suites Hotels

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Tampa, Florida
1 review
2 of 5 stars Reviewed 1 week ago

I am very understanding when it comes to customer service but this hotel was below even my standards. My fiancé and I arrived very late (12:30am) and being our first time at an Embassy we did not know what to expect. It took about 10 min for someone to come out to the desk to check us in. This gentleman... More

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you... More

Clarksburg, United States
1 review
4 of 5 stars Reviewed 1 week ago

I was very pleased. I have stayed in this hotel a couple times and I am always very pleased. I love the big suites with the LR and separated bedroom. Very clean. I will continue to stay at this hotel on business trips to Charleston and I will look for Embassy Suites in other areas.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We will be sure to share with the team. More

Kimball, West Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great place to stay. Very beautiful. Staff was very nice and accommodating. Breakfast was great! Drinks were Great! And location was excellent for shopping, being right across the highway from the mall. Parking was 12 dollars a day but the garage was close to the hotel so the walk was not bad. Amenities were excellent for a hotel. Would stay... More

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for your comments. We look forward to your return. More

Paoli, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel and great service. Convenient location and garage parking available for about $12 a night. Thye food in the hotel was good which was nice because the weather was not always good for a walk to find food. That being said, you are right across the street from a mall with food and also walking distance to the convention... More

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for your comments. We will share with the team. More

Milford, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Embassy Suites Charleston was clean and nicely kept. Check-in took 3 minutes. Rooms are great, clean and updated. Breakfast was excellent, cook to order eggs/omelets or buffet. Parking was easy, wish it was free but it cost $12 at lot next door. Staff very friendly.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We look forward to your return. More

Pickerington, Ohio, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

They are really good at getting you in the door with a free hot breakfast and top floor suites for members, but it is the little fees that make you wish you would have stayed elsewhere. $12.00 for parking across the street. $15.00 for WiFi and there is a limit to the number of devices allowed. No extra blankets for... More

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for your review. We sincerely apologize for all of the inconveniences you encountered during your time with us. We've addressed our team in regards to your review and the necessary actions will be taken. Again, we apologize and we hope to have another chance to serve you in the future. More

Paden City, West Virginia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I had our grandsons for the weekend and went to Charleston to see WVU play Baylor baseball. The boys enjoyed the game and to top it off we came back that evening and they got to swim late. They also got up early went to breakfast and had a great time there. The WVU baseball players were... More

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We will be sure to share them with the team. More

Fairmont, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

I stay very often and the service, food and location are wonderful. Never stay anywhere else and I have the option to stay anywhere I want. Just make sure if you are a tax free business to fill out proper paper work EVERY time.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for your comments, we look forward to your return. More

Columbus, OH
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed March 8, 2014

First of all this is a well managed, very clean facility. It is located 2 blocks from the Marriott, where our meeting was held...very convenient, as well as across from an enclosed shopping mall with several chain type restaurants. Parking at $12 a day was reasonable....unfortunately they do not offer valet service, or bell services as far as I could... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments, we will be sure to share with the team. More

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Additional Information about Embassy Suites Charleston

Also Known As:
Charleston Embassy Suites
Address: 300 Court St, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Charleston
#6 Family Hotel in Charleston
#6 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Charleston 3*
Official Description (provided by the hotel):
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 
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