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Embassy Suites Charleston

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300 Court St, Charleston, WV 25301
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Embassy Suites Charleston
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Embassy Suites Charleston
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484 reviews from our community

Traveler rating
    213
    144
    67
    40
    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago
1 review
5 of 5 stars Reviewed yesterday NEW

everything was great!!! The parking garage was not bad, easy access!! We really enjoyed but would have liked to see more than nuts and pretzels at mgr reception. Breakfast was good and the wait for omelette so was not bad!!!

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Keyser, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Overall, the hotel was great; however, they overbooked, and were extremely overwhelmed with the amount of people checking in. Management seemed frustrated and unable to keep up with the demands. In the future, perhaps, they should leave a few empty rooms to accommodate for human and/or computer error.

Review collected in partnership with Embassy Suites Hotels

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Seattle, Washington
Top Contributor
167 reviews 167 reviews
26 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at this location for a wedding this weekend. Hilton brands is my preferred choice, but I am always careful with Embassy Suites because it's either a hit or miss. The staff at this property make up for anything that could possible be a complaint. Friendly and professional and willing to please. Our group had private shuttles arranged to go... More 

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Houston, Texas
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I am always skeptical of Embassy Suites...usually they are dated, and with all the minor inconveniences that come along with that. Cus' let's be frank...anything that people usually complain about at a hotel in the US, especially one that is part of one of the major chains, is minor. Although the furnishings in the room, and the overall ambiance of... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thanks for sharing your comments we will share your comments with the team. We look forward to your return. More 

Youngsville, Louisiana
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel to Charleston, WV frequently and try to always stay at the Embassy. It is located across the street from the mall. There is an Outback, Chili's and Tidewater restaurant in the mall as well as several fast foods places. The staff is always friendly and welcoming, the manager's reception is good and the cook to order breakfast definitely... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for your comments and we look forward to your return. More 

Bunn, North Carolina
2 reviews
3 of 5 stars Reviewed 1 week ago

As a Hilton Honors member I have stayed at Hilton properties for over 20 years. I guess I'm just used to free parking and free wi/fi even a free bottle of water. The room was nice the breakfast was nice, but you get that at a Hampton Inn. I was very disappointed in this property and in their customer service.... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We will discuss your comments during our managers meeting. More 

Lakewood, Ohio
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Frankly, there is nothing bad to say about Embassy Suites in Charleston. The hotel is a remarkable with its service, well-proportioned suites (mini fridge, etc), and complimentary made to order breakfast - which is great for families traveling with (hungry) kids. The only downside is the detached parking garage with additional costs. Hauling bags to and from the garage isn't... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments. We look forward to your return. More 

Berkeley Springs, West Virginia
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Staying here this week for the West Virginia Association of School Business Officials. If you have a small conference (200 attendees or so), this is a wonderful venue. The hotel staff is beyond accommodating, and very customer service oriented. This is the fourth year this group has used this hotel for its annual conference, and plans are already in the... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments, we look forward to your continued return. More 

north canton
1 review
4 of 5 stars Reviewed 2 weeks ago

My stay was very enjoyable and sentimental. I have been visiting my daughter there for 10 years and she has now graduated with honors from grad school. The trip was great and we have always stayed there whenever we visit her.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. Perhaps we will see you again during reunions and home comings. More 

Wadsworth, Ohio, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel located in the heart of the city. Close to shopping, the movie theatre(unlimited popcorn and pop!)easy parking and the best part? Kind and gracious staff who really do want you to have a great time in their city and hotel. From check in to check out, the staff were attentive and made sure my stay was without issue.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your experience. We are happy that you enjoyed your stay and look forward to your return. More 

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