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All 23 Charleston hotels

Embassy Suites Charleston

3.0 of 5 Hotel   |   300 Court St, Charleston, WV 25301
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Ranked #7 of 23 Hotels in Charleston
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 5 days ago
ENelson1321 Seattle, Washington
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402 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seattle, Washington
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Embassy Suites in Charleston is adequate but not up to the standards normally found at other Embassy Suites properties. The material condition of the furniture, uphostery, carpet, ironing board and even the hooks in the bathroom are simply "tired" and need to be upgraded.

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New Orleans, Louisiana
2 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Why, in 2014, would a major chain CHARGE for internet connection? It's an Embassy Suites and NOT cheap! Across the street from a big mall - that was nice. Good breakfast but with grumbling staff. Carpet in room was gross. Bed seemed OK.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments. Currently it is the policy of all Embassy Suites and upscale Hilton hotels to charge for internet access unless you are a Gold or Diamond Member. More

Bridgeport, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

If your travels take you to Charleaston, WV, you need to stay at the Embassy Suites. The location, quality of the hotel and evening reception and breakfast (included in your room) is a value that cannot be beat

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments, we look forward to your return. More

Los Angeles, California
Top Contributor
65 reviews 65 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

As a Hilton Honors member, I search out properties near my client sites. This location is in the heart of downtown Charleston and is convenient to Huntington (an hour drive away). Positives include the attentive customer service, onsite dining options and the fact that I can catch up on my Showtime viewing. I do feel that the hotel does not... More

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We do have a speaker box at the parking entrance so if you do not have a key just push the button and give us your name, we can then lift the gate for you. More

Falling Waters, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff was courteous and efficient. Room was spotless and updated. Complimentary breakfast and happy hour. Conference rooms were well organized and clean. Amenities were luxurious. Would highly recommend for both business or personal stay.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We look forward to your return. More

York Haven
Top Contributor
66 reviews 66 reviews
45 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Having traveled extensively and having stayed at many Embassy Suites across the US I was greatly disappointed in the Embassy Suites Charleston. The additional fees for parking and internet was an insult. Hotels who continue to add additional fees for these type of "services" will continue to loose customers. Today there are many Three-four-or five star hotels that do not... More

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments. We will share your thoughts with the team. More

IAEGER, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Other than having to pay for Wi-Fi the hotel is good! this service should be free for being a customer of the hotel. The hotel was very clean and Friendly staff. Good location for Business meetings. Good Breakfast buffet.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

We appreciate you taking the time to share your comments. It is currently the policy of all Embassy Suites and other upscale Hilton hotels to charge for internet unless you are a Gold or Diamond member. More

pittsburgh, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Overall the place looked great, had to pay $12 a night for parking. Got in late was looking forward to finish paperwork and check email but that cost another $9.50 on top of the $220 I was already paying. The Breakfast was good and free.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. Currently it is the policy of all Embassy Suites and other upscale Hilton hotels to charge for internet unless you are a Gold or Diamond Hilton Member. More

London, Ontario
1 review
5 of 5 stars Reviewed 3 weeks ago

As usual with Embassy suites a very clean hotel with friendly staff and a great complimentary breakfast. We stopped for one night on our way to Savannah so we were in a hurry, the staff were fast and friendly.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

We appreciate the comments and hope too see you again. More

Beaufort, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I did a three night stay here and I enjoyed the entire stay. The staff is very professional and helpful. The quailty of food is great. Make sure to have an omelet made to order. The location is excellent for shopping and there are enough dining places to satisfy any appetite. I highly reccommend you stop and stay a while.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments. Glad you enjoyed the breakfast. More

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Additional Information about Embassy Suites Charleston

Address: 300 Court St, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Charleston 3*
Number of rooms: 253
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Also Known As:
Charleston Embassy Suites

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