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All 24 Charleston hotels

Embassy Suites Charleston

3.0 of 5 Hotel   |   300 Court St, Charleston, WV 25301
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Ranked #7 of 24 Hotels in Charleston
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416 reviews from our community

Traveler rating
    170
    131
    60
    35
    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charleston, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

Pre-Check-in - Despite calling every day 2 weeks prior to reservation date to request a connecting adjacent room (since we had kids staying in the second room), it appeared that no one at the hotel cared to accommodate our request. We were told to call on the day of arrival. On the day of arrival, when I did call, I... More

Review collected in partnership with Embassy Suites Hotels

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Top Contributor
135 reviews 135 reviews
21 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed here many times for business and conferences. This was the first time I needed to use the business center in the hotel and I was very surprised by how easy it was. I was able to make copies and open a file from my flash drive with no difficulties and at no extra cost. I have always... More

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Novi, Michigan
Contributor
18 reviews 18 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I recently stayed here with my family on our way home from Florida. Easy to get to from the highway. What I would expect from an embassy suites. Extra towels, room requests were met and managers reception was good. Front desk staff and bar staff at mgrs reception were very nice. Restaurant food was not very good and staff was... More

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Huntersville, North Carolina
Top Contributor
86 reviews 86 reviews
36 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed with family while visiting New River Gorge Bridge area. Was tired after a day of driving, hiking, and more driving, so big room(s) to spread out was very welcome. This ES had no issues. Clean, comfortable, not new, but not run-down. Good amenities including fridge, micro, coffee, 2 TV's, solid wi-fi, fold-out couch for urchins, chairs and desk/table. Dining... More

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We are happy you enjoyed your stay and hope you will return again soon. More

Little Rock, Arkansas
Top Contributor
87 reviews 87 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I was in a Charleston on business and the Embassy Suites was recommended to me. It was quite good in all respects. Rooms were spacious suites and quite nice. Manager's reception was good and the Athletic Club sports bar in hotel was a great place for a drink and dinner. Service was very good. One night I mistakenly signed the... More

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments. Glad you enjoyed the restaurant also. More

Charleston, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent service from check-in to check out. Breakfast was delicious with a helpful and friendly staff. The rooms were clean and very comfortable. The pool and hot tub were amazing. I will definitely stay here at again.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We look forward to your return. More

Tulsa, Oklahoma
Contributor
17 reviews 17 reviews
17 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Property was clean and well-maintained. Made-to-order omelette at breakfast was nice. Very convenient dining and shopping in the mall across the street. Hotel shuttle only took about ten minutes to get to the airport. Minor negatives were that you had to be in the shower to turn it on due to the glass partition making for a brief cold burst... More

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. If a tub is desired please request a room with two beds as all of our kings come with only showers. More

Huntington, West Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

we were attending Marine Corp Ball, room was excellent, staff was excellent, food was excellent, etc, couldn't have asked for better.. definitely recommend this hotel. We have already booked for next year

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments. We look forward to your return next year. More

keyser, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The staff were very helpful. The complementary shuttle made it easy to navigate the city. Check in and out was very easy. The facilities for the conference was accommodating. The food provided for lunch was terrible.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We will share your comments with the chef. More

Pasadena, Maryland
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Check in was excellent and the customer service was awesome. My only regret? I could only stay one night....best overnighter I ever stayed so far! Highly recommend this place and love the recommendations that were given by the staff.

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We look forward to your next visit. More

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Additional Information about Embassy Suites Charleston

Address: 300 Court St, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Embassy Suites Charleston 3*
Number of rooms: 253
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Also Known As:
Charleston Embassy Suites

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