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Embassy Suites Charleston

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300 Court St, Charleston, WV 25301
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AAA Family Fun Package
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Embassy Suites Charleston
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Embassy Suites Charleston
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470 reviews from our community

Traveler rating
    207
    139
    65
    39
    20
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131
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24
203
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Charleston, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I took a group of students to Charleston for a conference and we stayed at this hotel. The staff were friendly, the rooms were clean, and the complimentary breakfast was great. They actually served hot food instead of your usual cereal, bagel, pastry offerings. The hotel itself was very pretty with a waterfall and stream type feature in the main... More 

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments and we are happy you enjoyed our breakfast. We look forward to your return. More 

Pittsburgh, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Selected Embassy Suites for two day business meeting with colleagues I had never met, it was a last minute change of venue. We were arriving on a Sunday. I spent Friday and Saturday on the phone getting all the details from the staff. They were pleasant, accommodating, and very personable to the specific needs of our group. Food was excellent,... More 

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your experience. We look forward to your return. More 

Pittsburgh, Pennsylvania
2 reviews
5 of 5 stars Reviewed 1 week ago

Very satisfied with this Hotel. Clean, refreshing and very professional. Room service from the restaurant was excellent. The only downside of this hotel is the parking. Small lot but available garage across the street. Fortunately, I was able to get one of the 20 or so parking spots in the lot.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for your comments we are glad you enjoyed your stay. We hope to see you return soon. More 

Charles Town, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is absolutely wonderful. The breakfast is very fresh and has something for everyone. The manager's reception is amazing. And finally they have the most comfortable beds ever!! I would highly recommend!!

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We are glad you enjoy our new beds. We look forward to your return. More 

South Point, United States
1 review
5 of 5 stars Reviewed 1 week ago

The overall experience at the Embassy Suites is hands down superior. The staff, the accommodations and the food are excellent. Very affordable and the location is in walking distance to the local mall. There are plenty of restaurants and even a movie theater within blocks of the hotel.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your thoughts. We look forward to your return. More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

On our return trip home from Myrtle Beach, we stayed at this hotel. I just read some reviews about rooms not being clean, and ours was in great shape. We had enough room for the 5 of us. Its a great location as well with shopping and restaurants within walking distance. The only real issue I had was no Wi-Fi,... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We are glad you enjoyed your stay and hope to see you again soon. More 

Charleston, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

If you want to feel totally insignificant, the subject yourself to the arrogance emanating from the front desk staffers at this facility. In fairness, the quality of the facilities is unrivaled, and the housekeeping/maintenance staff are to be commended.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We will be sure to share your thoughts with the team and make necessary adjustments. More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Let me say this first. I've had my own cleaning business for 9 years and was a Supervisor over housekeeping in an upscale hotel in Charlotte, NC..... With all that being said I was immediately disgusted when I walked into the bathroom. There was mildew in the shower, bottom of the toilet had urine and hair around it and the... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for your candid feedback of your stay with us. I apologize that we did not meet expectations and I am actively working with our housekeeping team to ensure cleanliness and comfort are our first priority. I understand the condition of your bathroom was of concern. I am always looking for reviews to provide insight into our guest experience... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

My wife and I booked a 3 day stay at the Embassy Suites in Charleston, WV. The hotel staff was very friendly and overall the hotel was fine. Embassy Suites is our first choice when traveling. I rated this particular hotel as poor because the condition of our room was not up to par. The carpet was wet and the... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay with regard to the cleanliness of your room and the issues encountered with the toilets. We will work with our housekeeping and maintenance teams to ensure this does not happen again. If you return to our area, we... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Great place to stay in Charleston. Right next to the mall. Great breakfast and free Happy Hour. ********************************************************************************************************

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We look forward to your return. More 

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