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Embassy Suites Charleston

3.0 of 5 300 Court St, Charleston, WV 25301
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Embassy Suites Charleston
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Embassy Suites Charleston
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441 reviews from our community

Traveler rating
    187
    136
    63
    35
    20
See reviews for
122
65
24
188
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Logan, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The staff was friendly and helpful. The suites were clean with nice bathrooms. The location of this hotel is great for downtown Charleston. It is right next to the Charleston Town Center Mall plus a short walk to the Charleston Civic Center.

Review collected in partnership with Embassy Suites Hotels

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Greensboro, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is a great place to stay. Breakfast is great and the additional living room space can't be beat. The staff are always friendly and helpful. The evening reception is a great place to unwind from the day. The atrium gives the lobby and warm feel.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

We are glad you enjoyed your stay and appreciate you sharing your comments. We look forward to your return. More 

Medina
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Thank you for creating a great atmosphere for us while we were in your hotel with a conference. All of my requests for towels and higher room request was made by your exceptional staff. Thank you again!

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments, We hope you can return next time to enjoy and relax without the burden of work. More 

Martinsburg,WV
1 review
5 of 5 stars Reviewed 1 week ago

We usually stay at this hotel three to four times a year for family functions and business. The location is great. It sits right next door to a very nice shopping mall and is in walking distance to most downtown events. My husband and I like to go run along the river and take advantage of their nice fitness facility.... More 

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We are glad you enjoyed your stay and hope to see you and your family soon. More 

Bluefield, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Very poor interaction with the Check in person. The bathroom mirrors were dirty and the counter was gritty. The hanger was broke off the back of the door. The lamp in the bedroom was broke--the switch was broken off.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments. We will share your thoughts with the staff as we strive to improve our services. We do hope you will return. More 

Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I stayed here in January for one night in a king room. The room was clean and in good condition overall. However, the sound proofing between rooms seems to be non existent. On one side there was a room with children who were up and yelling until after midnight. On the other side there was a room that clearly had... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for your feedback. Anytime you should have an issue please let the Front Desk know ASAP so we can Make It Right. We do hope you will reconsider and stay with us again. More 

Hurricane, West Virginia
Top Contributor
78 reviews 78 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The New Years Eve bash is the best! We have been several times and will definitely be back. The staff is always very friendly and accommodating. My only complaint was my pillow was a little to hard. The rooms are very nice and clean. Always a good time on New Years Eve.

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We are making plans for next year and hope you plan on being here. More 

waynesboro, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed at the Embassy Suites in Charleston, West Virginia multiple times. I am a public school administrator and I have been at this property as both a businessman and a vacationer. The morning breakfast is a delight with multiple fresh selections. The cafe' is reasonable and clean. The staff immediately recognizes me as a Hilton Honors Club member.... More 

Was this review helpful? Yes 1
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for the great feedback, we look forward to your continued business. More 

West Viginia
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The last 3 years we have attended the New Years Eve party here. They always have an awesome DJ, a great band, good food, and open bar. This party is jumping till late in the evening. I recommend it to anyone!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thanks for sharing your comments, we are glad you had a good time. We are making plans for next year already and hope all will have another wonderful experience. More 

NEPTUNE, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Fantastic accommindations centrally located to access shopping, restruants and specialty shops. I recommend the location and stay in downtown Charleston, WV. Access to 4 major highways is unlimited and entertainment is in walking distance.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

We are glad you enjoyed your stay and welcome you back. Thanks for sharing your comments. More 

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Additional Information about Embassy Suites Charleston

Address: 300 Court St, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Charleston 3*
Number of rooms: 253
Reservation Options:
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Also Known As:
Charleston Embassy Suites
Hotel Style:
#1 Green Hotel in Charleston
#2 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
#6 Family Hotel in Charleston

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