We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 24 Charleston hotels

Embassy Suites Charleston

3.0 of 5 Hotel   |   300 Court St, Charleston, WV 25301
Click for phone number
Hotel deals
Hotel website
Hotel amenities
Special Offer
Breakfast & Wi-Fi Package
Embassy Suites Charleston
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Embassy Suites Charleston to your Saves list
72%
Ranked #7 of 24 Hotels in Charleston
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 days ago
35arunav
Write a Review

404 reviews from our community

Traveler rating
    165
    126
    59
    35
    19
See reviews for
113
59
24
172
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (404)
  • Mar-May only
    (101)
  • Jun-Aug only
    (123)
  • Sep-Nov only
    (107)
  • Dec-Feb only
    (73)
All months
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel is very nice and clean and good price. Nice ambiance to the hotel and we enjoyed our stay. The staff is very friendly and welcoming. Very good hotel for the entire family or for bussiness. It is a plus to be in the hilton honors program.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
United States
1 review
5 of 5 stars Reviewed 1 week ago

No pressuring you at the check-in to take your luggage if you desire to do it yourself, but were there if you needed help. Clean rooms, friendly and courteous employees. Excellent stay. If you arrive by air and are taxied in expect to be charged for a parking fee.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments. If you do not have a vehicle there is no charge for parking, please contact the hotel and ask for a manager if this was the case. More

Seattle, Washington
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Embassy Suites in Charleston is adequate but not up to the standards normally found at other Embassy Suites properties. The material condition of the furniture, uphostery, carpet, ironing board and even the hooks in the bathroom are simply "tired" and need to be upgraded.

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We continually make upgrades and just replaced all the mattresses and pillows last month. We will continue to make upgrades to better service our guest. More

New Orleans, Louisiana
2 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Why, in 2014, would a major chain CHARGE for internet connection? It's an Embassy Suites and NOT cheap! Across the street from a big mall - that was nice. Good breakfast but with grumbling staff. Carpet in room was gross. Bed seemed OK.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments. Currently it is the policy of all Embassy Suites and upscale Hilton hotels to charge for internet access unless you are a Gold or Diamond Member. More

Bridgeport, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

If your travels take you to Charleaston, WV, you need to stay at the Embassy Suites. The location, quality of the hotel and evening reception and breakfast (included in your room) is a value that cannot be beat

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments, we look forward to your return. More

Los Angeles, California
Top Contributor
65 reviews 65 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As a Hilton Honors member, I search out properties near my client sites. This location is in the heart of downtown Charleston and is convenient to Huntington (an hour drive away). Positives include the attentive customer service, onsite dining options and the fact that I can catch up on my Showtime viewing. I do feel that the hotel does not... More

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We do have a speaker box at the parking entrance so if you do not have a key just push the button and give us your name, we can then lift the gate for you. More

Falling Waters, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Staff was courteous and efficient. Room was spotless and updated. Complimentary breakfast and happy hour. Conference rooms were well organized and clean. Amenities were luxurious. Would highly recommend for both business or personal stay.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We look forward to your return. More

York Haven
Top Contributor
66 reviews 66 reviews
45 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Having traveled extensively and having stayed at many Embassy Suites across the US I was greatly disappointed in the Embassy Suites Charleston. The additional fees for parking and internet was an insult. Hotels who continue to add additional fees for these type of "services" will continue to loose customers. Today there are many Three-four-or five star hotels that do not... More

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments. We will share your thoughts with the team. More

IAEGER, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Other than having to pay for Wi-Fi the hotel is good! this service should be free for being a customer of the hotel. The hotel was very clean and Friendly staff. Good location for Business meetings. Good Breakfast buffet.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

We appreciate you taking the time to share your comments. It is currently the policy of all Embassy Suites and other upscale Hilton hotels to charge for internet unless you are a Gold or Diamond member. More

pittsburgh, United States
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Overall the place looked great, had to pay $12 a night for parking. Got in late was looking forward to finish paperwork and check email but that cost another $9.50 on top of the $220 I was already paying. The Breakfast was good and free.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. Currently it is the policy of all Embassy Suites and other upscale Hilton hotels to charge for internet unless you are a Gold or Diamond Hilton Member. More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Embassy Suites Charleston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites Charleston

Address: 300 Court St, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Charleston 3*
Number of rooms: 253
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Travelocity, Hilton Hotels, TripOnline SA, Hotels.com, Despegar.com, Reservation Counter and Tingo so you can book your Embassy Suites Charleston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Charleston Embassy Suites

70 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (23)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Bathroom (2)
Viewed
Room/suite (8)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (48)
Viewed
Room/suite (18)
Viewed
Pool/beach area (1)
Viewed
Dining (6)
Viewed
Hotel & grounds (9)
Viewed
Business center/function rooms (6)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay