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Embassy Suites Charleston

Certificate of Excellence
GreenLeadersBronze level
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300 Court St, Charleston, WV 25301
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AAA Family Fun Package
Best prices for: 1 room 1 guest
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Embassy Suites Charleston
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Embassy Suites Charleston
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486 Reviews from our TripAdvisor Community

Traveler rating
    214
    144
    67
    40
    21
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135
70
25
212
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Richmond, Virginia
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As a Hilton Honors Diamond, I have access to online check in a day in advance of my stay. I seldom use this feature but for some reason I did this time. When we arrived at the hotel about 5:30 PM the suite I had checked into was not ready. The person checking me in was relatively new (I think)... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your experience. We look forward to your return and you never know, we might be able to upgrade you into the Presidential Suite again. More 

Wynnewood
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 6 days ago NEW

VERY NOISY! Don't go here for sleep. I even specifically asked for a room NOT on the side with the Emergency Room across the street and the hotel was not nearly full at 1:00 AM. Instead they gave me a room that was about as close as you could get to the Emergency room with active ambulances and lots of... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

I’m sorry to hear we were not able to provide you with an exceptional experience during your recent stay. Your satisfaction is very important to us. We appreciate your feedback about the noise disturbances. I apologize that you were not happy with your room assignment during your recent trip. We strive to accommodate all requests, but occasionally cannot meet every... More 

Chicago
1 review
5 of 5 stars Reviewed 1 week ago NEW

everything was great!!! The parking garage was not bad, easy access!! We really enjoyed but would have liked to see more than nuts and pretzels at mgr reception. Breakfast was good and the wait for omelette so was not bad!!!

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

We are glad you enjoyed your stay and hope you will return in the near future. Thank you for taking the time to share your comments. More 

Keyser, United States
1 review
3 of 5 stars Reviewed 1 week ago

Overall, the hotel was great; however, they overbooked, and were extremely overwhelmed with the amount of people checking in. Management seemed frustrated and unable to keep up with the demands. In the future, perhaps, they should leave a few empty rooms to accommodate for human and/or computer error.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments we will review our procedures to make necessary improvements. More 

Seattle, Washington
Top Contributor
168 reviews 168 reviews
26 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this location for a wedding this weekend. Hilton brands is my preferred choice, but I am always careful with Embassy Suites because it's either a hit or miss. The staff at this property make up for anything that could possible be a complaint. Friendly and professional and willing to please. Our group had private shuttles arranged to go... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share you comments. We are glad you enjoyed your stay and look forward to your return. More 

Houston, Texas
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am always skeptical of Embassy Suites...usually they are dated, and with all the minor inconveniences that come along with that. Cus' let's be frank...anything that people usually complain about at a hotel in the US, especially one that is part of one of the major chains, is minor. Although the furnishings in the room, and the overall ambiance of... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thanks for sharing your comments we will share your comments with the team. We look forward to your return. More 

Youngsville, Louisiana
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel to Charleston, WV frequently and try to always stay at the Embassy. It is located across the street from the mall. There is an Outback, Chili's and Tidewater restaurant in the mall as well as several fast foods places. The staff is always friendly and welcoming, the manager's reception is good and the cook to order breakfast definitely... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for your comments and we look forward to your return. More 

Bunn, North Carolina
2 reviews
3 of 5 stars Reviewed 2 weeks ago

As a Hilton Honors member I have stayed at Hilton properties for over 20 years. I guess I'm just used to free parking and free wi/fi even a free bottle of water. The room was nice the breakfast was nice, but you get that at a Hampton Inn. I was very disappointed in this property and in their customer service.... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We will discuss your comments during our managers meeting. More 

Lakewood, Ohio
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Frankly, there is nothing bad to say about Embassy Suites in Charleston. The hotel is a remarkable with its service, well-proportioned suites (mini fridge, etc), and complimentary made to order breakfast - which is great for families traveling with (hungry) kids. The only downside is the detached parking garage with additional costs. Hauling bags to and from the garage isn't... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments. We look forward to your return. More 

Berkeley Springs, West Virginia
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staying here this week for the West Virginia Association of School Business Officials. If you have a small conference (200 attendees or so), this is a wonderful venue. The hotel staff is beyond accommodating, and very customer service oriented. This is the fourth year this group has used this hotel for its annual conference, and plans are already in the... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments, we look forward to your continued return. More 

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