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All 23 Charleston hotels

Embassy Suites Charleston

3.0 of 5 Hotel   |   300 Court St, Charleston, WV 25301
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71%
Ranked #8 of 23 hotels in Charleston
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed yesterday
Tonsie G New York City, United States
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363 people have reviewed this hotel

Traveler rating
    142
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    53
    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
New York City, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Having our family reunion at the Embassy Suites was an excellent choice. We had around 80 guests in attendance and the hotel staff was able to accommodate each of us eloquently. The rooms were spacious and clean. The pool and the fitness room were fine. Complimentary breakfasts were exceptional. We will recommend Embassy Suites to all our friends.

Review collected in partnership with Embassy Suites Hotels

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1 review
5 of 5 stars Reviewed yesterday NEW

This is a very nice hotel. I haven't stayed at an Embassy Suites in a long time. This stay has definitely made me want to stay at another one. I really enjoyed the breakfast and evening receptions. The staff was very friendly and accommodating to our family celebration.

Review collected in partnership with Embassy Suites Hotels

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Houston, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed for 19 days for work. Marriot booked up so stayed here. Older hotel probably last renovated in the 90's; rooms are dated and dark. Hotel staff vary from friendly to down right rude. Lost my laundry twice, room service constantly getting orders wrong or not delivered at all, parking situation out front is ridiculous. Clients on weekends are usually... More

Was this review helpful? Yes 1
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We hope... More

Columbia, Missouri
Top Contributor
118 reviews 118 reviews
59 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel itself is nice, yes rooms are clean and the bed is comfortable, but that's were the good stops. Number one it's self parking in their lot and you are charge $12 to park. I can see that if you have valet or have to share a lot as some hotels do. But this is their parking lot. Plus... More

Was this review helpful? Yes 1
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest experience. We hope... More

Beckley, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The Embassy Suites, Charleston, WV is a fantastic place to stay. The staff is so courteous and helpful. They go out of their way to make your stay wonderful. I am in Charleston for business at least every month and would never choose to stay anywhere else. The location is great, close to shopping, dining, points of interest and an... More

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments we look forward to your return. More

Champaign, Illinois
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great staff, good location, comfortable beds, good room service, great breakfast. The breakfast area even featured an omelet bar with a nice chef. The bathroom is nice as well as the toiletries. The couch and chairs in the great room in the suite were also comfortable. This hotel will provide you with a wonderful stay...

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We look forward to your return. More

Charlotte, North Carolina
Top Contributor
73 reviews 73 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Recently my wife and I stayed for 3 nights at the Embassy Suites in downtown Charleston. I had booked an e-standby for a corner room which fortunately we were able to secure when we checked in. The corner king suite was great. The living room had a table and chairs, a conch and an easy chair. Nice fridge, bar sink,... More

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments we look forward to your return. More

Raleigh, North Carolina
Top Contributor
71 reviews 71 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed June 24, 2014

First, be careful as the GPS might not take into account one-way streets to access the small parking lot/drop-off area. If you don't get there early, you probably won't get to park in the lot; you'll need to drive around back and park in a garage. The staff was friendly and generally hard-working. Pool area was filthy and the water... More

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for your comments we will share them with the team. We are sorry your experience was not what you expected and we do hope you will return to see our improvements. More

Charleston, West Virginia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 23, 2014

We stayed in the Embassy Suites for a night back in February. We had a two bedroom suite and in the living room area there was a pull out couch. The room was amazing, we had a full view of the river and downtown Charleston. They also have an in door pool, but we did not use this so I... More

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We look forward to your return. More

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 23, 2014

As a Hilton honors member, I stay at an Embassy whenever possible. True to the standards of the chain, this hotel does not disappoint. Nice décor, friendly staff, and all the extras like a made to order free breakfast and the 2 hour open bar managers reception every evening. Its also right across the street from the mall and several... More

Was this review helpful? Yes 1
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments, we will be sure to share them with the team. More

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Additional Information about Embassy Suites Charleston

Address: 300 Court St, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Charleston 3*
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Also Known As:
Charleston Embassy Suites

66 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Green Hotel in Charleston #7 Business Hotel in Charleston
Hotel Class
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 
Number of rooms
253

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