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Embassy Suites Charleston

3.0 of 5 300 Court St, Charleston, WV 25301
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Embassy Suites Charleston
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Embassy Suites Charleston
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451 reviews from our community

Traveler rating
    192
    138
    64
    37
    20
See reviews for
124
66
24
195
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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MOrgantown, United States
1 review
5 of 5 stars NEW

The staff and accommodations are very pleasant. There for work, but I felt like I was on vacation. Great people working there. Lots of fun and made you feel welcome. The front desk staff made me feel like I was a VIP. No Problems the entire week and enjoyed the food and atmosphere.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Charleston, United States
1 review
2 of 5 stars Reviewed 1 week ago

I would be embarrassed to be the Manager/owner of this hotel as it stands at this point and time. This establishment offered the service and amenities of a Motel 6, without the light on! Everywhere we went the service was a disgrace. Check in/Restaurant/Room Cleanliness/Parking. This is disheartening due to the fact that I stay at this establishment every chance... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking a moment to share your experience. I am very sorry that we failed to meet your expectations during your stay. I hope that you will consider giving us another try in the future when our services are not strained by the huge snow fall that hit this part of WV. I am most regretful that at... More 

Top Contributor
180 reviews 180 reviews
28 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 1 week ago

I had reviewed before on how easy it was to use the business center here at the Embassy. You can no longer plug in your USB drive, you have to upload your documents to their site or have sent your docs to a Dropbox or your email. Also, one evening during the Manager's Special, there was an event and half... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments, We have reviewed the issue with the business center and one USB port will remain unblocked for your use. The other ports are being blocked for the protection of your information. Additionally we will review how situations are handled during the Manager's Reception especially during special events. We appreciate your... More 

Summerfield, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I traveled to Charleston to spend some time with my daughter and son- in- law. We were there for 6 nights. From the time we checked in until the second we left, we were treated wonderfully by the staff members!! Vin checked us in, Brian at the front desk was also great, the shuttle van driver Mack... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We are so glad you enjoyed your time with us and look forward to your return. More 

Fort Mill, South Carolina
Top Contributor
67 reviews 67 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family had a 4 day stay in Charleston WV. I want to say that this is the Best Hotel in Charleston WV. Embassy Suites is located next to the mall and several resturants. You will not need to go to any restaurants. The Embassy have a restaurant and breakfast/brunch area. Please try the food there in sports bar...great buffalo... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments, we looking forward to your next visit. More 

Morgantown, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Each time I've stayed at the Embassy Suites in Charleston West Virginia, I've been treated very well by the staff. The rooms are clean and fresh. The complimentary breakfast is wonderful and the evening receptions are staffed with very nice people.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We look forward to your return. More 

Dayton, Ohio
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 3 weeks ago

When it comes to service, the night auditor/front desk is the best. Over the past year, I have stay at this hotel due to bad weather and always get in late in the night and the same person has assisted us. With his service is one of the reason that I stay with the Hilton brand and a diamond member... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. I will be sure to pass them on to the night auditor and look forward to your continued patronage. More 

Elkins, West Virginia
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff was very friendly and helpful. The key swip door would work and they immediately got assistance from maintenance and then later me another room when thet were also unsuccessful. The Manager reception was great and the bartender was fantasic. The breakfast was as good as you could ask for with great variety. Good location too.

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your comments, We are sorry you were inconvenienced but I'm glad to hear the staff was able to quickly resolve the issue. We hope to see you again. More 

Charlottesville, Virginia
Top Contributor
54 reviews 54 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed one night at this hotel on business. Arrived after dark, and getting to the hotel was an adventure, even with a GPS, because of one-way streets and poor signage. Once there, this is a very nice hotel- reasonably priced, given its location, Parking is not convenient- a few spots "out front", and a large parking deck in the back... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We are glad you enjoyed your stay and look forward to your return. More 

Holland, Ohio, United States
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We are Hilton Honors members of 8 years and have stayed at many Embassy Suites. This location left us with a bad taste in our mouth, which is unfortunate because there are good things about this hotel. My family travels with me on business, so we had 3 boys under age 7, me and my wife. The check in is... More 

Was this review helpful? Yes 3
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next... More 

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Additional Information about Embassy Suites Charleston

Address: 300 Court St, Charleston, WV 25301
Phone Number:
Location: United States > West Virginia > Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Charleston 3*
Number of rooms: 253
Reservation Options:
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Also Known As:
Charleston Embassy Suites
Hotel Style:
#1 Green Hotel in Charleston
#2 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
#7 Family Hotel in Charleston

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