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Embassy Suites Charleston

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300 Court St, Charleston, WV 25301
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AAA Family Fun Package
Best prices for: 1 room 1 guest
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Embassy Suites Charleston
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Embassy Suites Charleston
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457 reviews from our community

Traveler rating
    197
    139
    64
    37
    20
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125
67
24
198
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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    (457)
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    (107)
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Buffalo, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Excellent stay! Really enjoyed the location and the facilities. It was great that manager's reception was daily not just week nights. Rooms were clean and fresh. Staff very pleasant and welcoming. Very nice hotel and stay!

Review collected in partnership with Embassy Suites Hotels

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Wheeling, West Virginia
Top Contributor
76 reviews 76 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I really enjoy my stay from the front desk experience, the breakfast, manager's reception, parking and the conference facilities. Service at this Embassy is TOP Notch with professional and helpful staff. I really enjoyed the Athletic Grill which made one of the best Ruben sandwiches I ever had!

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We are glad you enjoyed the 8th floor Premium Suites and our restaurant. We look forward to your return. More 

Poca
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Our room was what you would expect from any embassy suites, spacious, clean, etc... But, the noise levels were not acceptable. They were having Valentines Day specials, so we excepted a more romantic atmosphere. We had a corner suite and were able to shut the interior door to our bedroom as well as the heavy exterior door or sleeping wouldn't... More 

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We look forward to your return. More 

St. Louis, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I found the staff that I dealt with to be extremely helpful and pleasant. The room was quite spacious and comfortable. A mall is next door providing several options to pass the time. Charleston is a lovely small city.

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for sharing your thoughts. We are glad you enjoyed your time in our city and hope to see you often. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The staff is awesome, and the accommodations are far better than other Embassy Suites that i have stayed at. The breakfast is great, and i really feel welcome here! The pool and fitness area are functional and very relaxing

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for your comments. We are happy you enjoyed your stay and that the staff was helpful. We hope to see you again soon. More 

Charleston, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Perfect facilities for a conference!! The setup was completed to perfection. Our coordinator, Jennifer, was so knowledgeable and walked me through the entire planning process step by step. The catering was wonderful and we received rave reviews from all our attendees. I also stayed in the king suite. Honestly it was so large and decadent I could live there!!! The... More 

Review collected in partnership with Embassy Suites Hotels

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Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your thoughts. We are so glad you enjoyed your stay and that Jennifer was helpful. We look forward to your return. More 

MOrgantown, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff and accommodations are very pleasant. There for work, but I felt like I was on vacation. Great people working there. Lots of fun and made you feel welcome. The front desk staff made me feel like I was a VIP. No Problems the entire week and enjoyed the food and atmosphere.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. Perhaps next time will a vacation, we look forward to your return. More 

Charleston, United States
1 review
2 of 5 stars Reviewed February 22, 2015

I would be embarrassed to be the Manager/owner of this hotel as it stands at this point and time. This establishment offered the service and amenities of a Motel 6, without the light on! Everywhere we went the service was a disgrace. Check in/Restaurant/Room Cleanliness/Parking. This is disheartening due to the fact that I stay at this establishment every chance... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking a moment to share your experience. I am very sorry that we failed to meet your expectations during your stay. I hope that you will consider giving us another try in the future when our services are not strained by the huge snow fall that hit this part of WV. I am most regretful that at... More 

Top Contributor
193 reviews 193 reviews
29 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed February 21, 2015

I had reviewed before on how easy it was to use the business center here at the Embassy. You can no longer plug in your USB drive, you have to upload your documents to their site or have sent your docs to a Dropbox or your email. Also, one evening during the Manager's Special, there was an event and half... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments, We have reviewed the issue with the business center and one USB port will remain unblocked for your use. The other ports are being blocked for the protection of your information. Additionally we will review how situations are handled during the Manager's Reception especially during special events. We appreciate your... More 

Summerfield, Florida
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 21, 2015

My husband and I traveled to Charleston to spend some time with my daughter and son- in- law. We were there for 6 nights. From the time we checked in until the second we left, we were treated wonderfully by the staff members!! Vin checked us in, Brian at the front desk was also great, the shuttle van driver Mack... More 

Was this review helpful? Yes
Stephen S, Manager at Embassy Suites Charleston, responded to this review

Thank you for taking the time to share your comments. We are so glad you enjoyed your time with us and look forward to your return. More 

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