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The Inn at Charles Town

Certificate of Excellence
100 Hollywood Drive, Hollywood Casino, Charles Town, WV 25414
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Best prices for: 1 room 1 guest
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The Inn at Charles Town
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The Inn at Charles Town
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174 reviews from our community

Traveler rating
    80
    55
    28
    4
    7
See reviews for
23
93
8
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Inn at Charles Town
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Richmond, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 24, 2011

After staying int his hotel a second time, I can honestly say, it was as good as the first time. Check-in was smooth and fast, with no problems. The room was exactly the price they agreed upon. The staff were friendly and courteous, and the breakfast of sausage gravy, eggs, cheese eggs, ham,and many other items were fresh, hot and... More 

Was this review helpful? Yes 1
VA
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 12, 2011

We booked a Jr. suite (2 queen beds + sofa bed) and brought the written confirmation w/ us. Upon check in we were informed that room was already taken and that we could have a king bed + sofa bed and that was all that was available. The # of people in our party required the queen beds +sofa bed... More 

Was this review helpful? Yes 3
Jacksonville, North Carolina
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 18, 2011

The front Desk Staff (regardless of the hour) were incredibly rude, incompetent, and unprofessional. . The room rate confirmed by phone reservation ($91.68, with tax and AAA discount, for 2 nights) was not honored. Upon check in (after an 8 hr drive) the Check In Clerk informed us the first night was $99plus change; the 2nd night $115 plus change... More 

Was this review helpful? Yes 2
Wilmington, North Carolina
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 10, 2010

Room was not ready at check-in. We needed to change for a wedding we were attending in the area and the staff would not offer to let us change there. Manager named Cesar barely spoke English and was very rude when we complained about the poor service. Impersonal. Racetrack was loud at night. Nice views of track and appeared to... More 

Was this review helpful? Yes 2
North Tonawanda, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 12, 2010

Chose this hotel because it was halfway to destination and close to the Casino...attached actually. Free Shuttle to casino...but I found it easier to drive and park in their ramp. First room we got had bugs in the window...Manager at front desk said they were "water bugs"....sorry but any bugs are bugs .. water or not. Very big...but must be... More 

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maryland
Contributor
15 reviews 15 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 1, 2010

We stayed at the Inn for just one night after visiting friends in the area. We found the hotel to be very clean, the rooms quiet, and the staff very friendly and helpful. There was a backlog at checkin time while one of the staff was on break, but staff needs breaks too! The bar in the lobby is only... More 

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Stratford-upon-Avon, United Kingdom
Top Contributor
70 reviews 70 reviews
33 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed October 31, 2010

We came across this hotel by chance. We wanted to be fairly close to Washington prior to our departure home, but also wanted to visit Harpers Ferry an Historic National Park nearby. The Hotel is very grand-looking. We paid about £80 equivalent for our king bed room with excellent views over the horse racing track at the back (races run... More 

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East Granby, CT
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 7, 2010

This review can be divided into two parts, customer service and the hotel property itself. Let's take the positive first. The hotel is nice and modern. Rooms were clean and relatively spacious with a nice large LCD mounted right on the wall, comfortable bedding, and a more-than-adequate complimentary breakfast. Unfortunately, first impressions count. The front-desk staff was having all kinds... More 

Was this review helpful? Yes 1
Richmond, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 5, 2010

This was our first stay at this hotel, but definitely not our last. From check in to check out the staff was friendly, courteous and professional. The hotel is beautifully decorated with spacious, clean rooms, with wonderful linens and comfortable beds. This hotel is conveniently located on the grounds of Charles Town Races and Slots, and every part of our... More 

Was this review helpful? Yes 1
Virginia
Contributor
17 reviews 17 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 13, 2010

We have been traveling to CT since the casino first opened. It is only an hour away so the majority of trips have not included hotel stays. As a frequent player, I occasionally get offers for free or discounted rooms. This was perhaps the 4th or 5th overnight stay that I have had at the Inn since its opening several... More 

Was this review helpful? Yes 1
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