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BEST WESTERN Berkeley Springs Inn

Certificate of Excellence
2.5 of 5
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1776 Valley Road, Berkeley Springs, WV 25411
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BEST WESTERN Berkeley Springs Inn
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Certificate of Excellence
A recent review
5 of 5 stars Reviewed November 7, 2013
Eileen A Downingtown, United States
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219 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Berkeley Springs Inn
See the most recent reviews
Downingtown, United States
1 review
5 of 5 stars Reviewed November 7, 2013

We were pleasantly surprised with the hotel since I booked on line and had never been to Berkeley Springs before. The hotel was off the main road and we almost missed it but the quality of the room made up for the location. The staff was very helpful with any questions we asked them and gave us some information about... More 

Review collected in partnership with Best Western

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BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review

Hello Eileen, Thank you for your comments regarding your recent stay with us. Your comments are very much appreciated. We are glad you enjoyed your visit to Berkeley Springs, and hope you are able to visit with us again. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with... More 

A TripAdvisor Member
5 of 5 stars Reviewed October 25, 2013

great stay. in a very nice setting. breakfast is very good, with a good selection. would definitely stay again. me and my daughter had a mother/daughter spa day in town and stayed two nights at this Best Western.

Review collected in partnership with Best Western

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BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review

Dear Guest, Thank you for your wonderful comments regarding your recent mother/daughter stay in Berkeley Springs. We are very happy to hear you had a wonderful time and hope you left feeling relaxed and rejuvenated. We hope you will come back to see us again soon. Thank you again for your feedback! Sincerely, Matt Omps General Manager Best Western Berkeley... More 

Chapel Hill, North Carolina, Usa
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

Our room had a shower curtain with mould on the bottom. We noticed it when it was mentioned by others in our group. The door lock didn't function and took 24 hourd to get repeaired. The management was not interested in providing good service. Run from this place. We were a group of 40 people.

Was this review helpful? Yes 1
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review

Dear Ronald, It is saddening to hear your comments regarding your recent stay with us. I do apologize that the batteries for your door lock went dead on the night of 8/22. I was notified of the issue as soon as it occurred, and our Front Desk let you into your room with a manual key. When the batteries go... More 

Pittsburgh, Pennsylvania
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed October 21, 2013

We use this hotel as a stopover when going south. Nice rooms and friendly staff. The hotel could update with an elevator to make getting the luggage to the rooms a bit eaiser. Overall good hotal at a good price.

Review collected in partnership with Best Western

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BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review

Dear Guest, Thank you for your feedback. Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.... More 

Frederick, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 21, 2013

The Berkeley Springs Best Western is a comfortable place to stay on a visit to Berkely Springs. It is located close to town, to Cacapon State Park, and to some fine "destination restaurants" in the area. It is clean, the breakfast a good motel breakfast, and the beds are comfortable. I would stay there again when visiting Berkeley Springs.

Review collected in partnership with Best Western

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BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review

Dear Claire, Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 304-258-9400. Sincerely, Matt Omps General Manager Best Western... More 

United States
1 review
5 of 5 stars Reviewed October 8, 2013

Very scenic, clean, comfortable beds, great breakfast, quiet yet central to the main street. Best motel in Berkeley Springs, WV. Highly enjoyed the entire experience. if you are in the area, there is nothing better to be had outside of a dedicated day-spa or resort -type hotel - and none of those come even remotely close too the price point... More 

Review collected in partnership with Best Western

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BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review

Dear Blainette, Thank you for your the wonderful feedback regarding your recent stay with us. Your comments are very much appreciated. We hope you will come back to see us again soon, and again thank you for staying with us! Sincerely, Matt Omps General Manager Best Western Berkeley Springs Inn More 

Leechburg, United States
1 review
5 of 5 stars Reviewed October 4, 2013

We loved staying at the Best Western. Modern, comfortable, very clean, quiet and easy parking. Easy to drive into town for fun, and come back to a quiet place. The staff was very helpful to our group. thank you!

Review collected in partnership with Best Western

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BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review

Dear Luann, Thank you for your comments regarding your recent stay with us. We are glad you and your group enjoyed your time in Berkeley Springs, and we appreciate you staying with us. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see... More 

Galena Ohio
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 3, 2013

Berkley Springs BW is an attractive well maintained hotel. The staff are friendly and Helpful. My King suite room was large, clean and comfortable. The breakfast buffet was good. The town is a scenic and interesting place.

Review collected in partnership with Best Western

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BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review

Dear Michael, Thank you for your comments regarding your recent stay with us. Your comments are very much appreciated. We are glad you enjoyed your stay in our historic spa town. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us, and we hope to see you again... More 

Washington
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 21, 2013

We travel to southern Virginia frequently and usually break up our trips by spending the night here. Always clean, folks who run it/work there are wonderful and VERY helpful, we get a great night's sleep and a good breakfast (better than most other hotels - more variety). All in all, one of our favorite hotels ever!!

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay with us. Your business is very important to us and we value your feedback. We hope to see you again soon and if I can be of assistance in the future, please don't hesitate to contact me. Thank you again for staying with us! Sincerely, Matt Omps General Manager... More 

ellsworth2
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed September 16, 2013

The Best Western Berkeley Springs is a great value. With many stays under our pillows we have never had a bad night here. We come for the antiquing and spa weekends and never ever worry about the nights at the BW being a disaster. They have hosted huge groups of sports teams traveling through, wedding parties, family reunions and still...peaceful... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWBerkeleySpringsInn, General Manager at BEST WESTERN Berkeley Springs Inn, responded to this review

Dear Guest, Thank you for taking time to provide feedback for our Hotel. We appreciate your comments, and strive to provide the same quality experience with every stay. Our Staff and I look forward to seeing you this weekend for the Apple Butter Festival! Sincerely, Matt Omps General Manager Best Western Berkeley Springs Inn More 

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