We had reservations for 3 nights in one of the Alpine Chalets; lasted about 10 minutes at the place. My sister spoke directly with a Cool Font employee prior to booking. That conversation as well as Cool Font's web site were grossly misleading. We were told the chalet was fully furnished with all cups, plates, utensils, etc. "You don't have... more

I have just returned from a weekend trip to Coolfont. My husband and I rented a large two-bedroom cabin. We enjoyed drinking wine and reading on the large porch, roasting marshmallows for s'mores in the wood-burning stove, and the large spa tub. On Friday night we visited the Squirrel's Nest for a few drinks and enjoyed conversing with the friendly... more

After reading some of the reviews here I was prepared for the worst. Apparently the place is undergoing ownership changes and, "big changes" will be happening according to the reception staff. My wife and I stayed in one of the woodland house lodge "suites" last weekend. The place was fine, but not really nice. I've stayed in older rental houses... more

My boyfriend and I were looking to stay one night (a Saturday) at Berkeley Springs. All of the B&Bs we called had a 2-night minimum, so we were happy when Coolfont said they'd have no problem with us staying just 1 night (likely because it is the off-season). Coolfont was nestled in the woods, which we liked. When we arrived,... more

Don't get me wrong, Coolfont is not a terrible place - its a beautiful, secluded location with a restaurant, spa, lake and hiking on the grounds, and some interesting A-frame chalets and cabins. The problem lies in the details. While our chalet was clean, it smelled musty and moldy, and was in dire need of fresh paint, new carpet, and... more

I keep seeing all the negative responses regarding Coolfont Resort, I have frequented them for 15 years. Dining has declined-however,they have a new chef at present.I find Coolfont a delightful ,quiet and relaxing place to visit.As long as you expect a natural,down-to-earth setting,not the Ritz,which i love the natural setting,you`ll love it.I have always felt welcomed there.Their therapists are one... more

The dinner we ordered took over 60 minutes to arrive and when it did it was burnt and cold. We had already checked into a spacious and well appointed cabin in the woods and had high hopes for our stay here. The manager agreed that the food was not for human consumption and asked what he could do for us.... more

These folks don't seem to know the meaning of "customer service" or "hospitality industry"... On the recommendation of friends who stay in a chalet at Coolfont every year, my sister and I booked a room in the lodge. Desk clerk #1 told us when we checked in that it was a very nice room. It was dark, moldy, dank, small,... more

Overall, our stay at Coolfont was Interesting - we never could quite get comfortable because so many things were odd. First, the beach was covered in muck and there was no way I'd step foot on it (we didn't see anyone on the beach during our stay, which was a clue as to its cleanliness) - unfortunate for a lovely... more