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Country Inn & Suites By Carlson, Beckley, WV

Certificate of Excellence
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2120 Harper Road, Beckley, WV 25801
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Country Inn & Suites By Carlson, Beckley, WV
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536 Reviews from our TripAdvisor Community

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Traveler rating
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    70
    27
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262
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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  • English first
  • Any
English first
  • All months
    (536)
  • Mar-May only
    (119)
  • Jun-Aug only
    (207)
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    (118)
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    (92)
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Baton Rouge, Louisiana
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Loved the front porch with rockers out front. Check in ok. Not overly friendly. Bottom floor room. Room was initially musty but subsided after we had been there a bit. VERY spacious! Extra sitting area with extra TV, desk, mini fridge, mini microwave. Bathroom tub was stained with peeling wallpaper and walls above shower needed cleaned. Went to plug in... More 

Was this review helpful? Yes
Fort White, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I stayed 5 weeks. Literally no furnished places in the area for rent. Bed Bugs ate me up two times. I changed rooms 4 times. Carpets were never cleaned floors never washed the entire time I was there. Still only got a slight reduction in price. When I called the management, they were camping and I was told they wouldn't... More 

Was this review helpful? Yes
Lawrence, Kansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

For the price we paid for our room, we were really disappointed. No internet. I couldn't believe that. These days that's like not having hot water. They said they were working on it. That didn't make me feel better. Then this morning we got crowded out of the breakfast line by all the housekeeping employees! Anyway the place is obviously... More 

Was this review helpful? Yes 2
Jerry S, General Manager at Country Inn & Suites By Carlson, Beckley, WV, responded to this review

I am so sorry for your disappointing stay at this hotel. The guest and administrative internet was knocked out due to the recent storms in Ohio and Illinois this week. Our internet provider Lumos Networks stated that there main servers for our area was affected by a Derecho storm that hit their data center. While this incident was out of... More 

Wilmington, North Carolina
1 review
2 of 5 stars Reviewed 6 days ago NEW

We've stayed here a couple of times and were impressed, especially for a,pet friendly hotel. Not this time. Has really gone down hill. Toilet had clearly been snaked but still overflowed the first time we used it. Two people at front desk, but only one chose to work. Answered phones,check in, and plunged toilet and cleaned bathroom, while the other... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Jerry S, General Manager at Country Inn & Suites By Carlson, Beckley, WV, responded to this review

I am so sorry for the issues you had, please contact me at jsmith@hlihotels.com or by phone 304-252-5100, I would like to make this right for you. Sincerely, Jerry Smith General Manager More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We were on a long road trip and couldn't find a hotel for hundreds of miles. Luckily, someone had missed their flight and so there was one single room available at this hotel. The night manager could not have been more friendly. When we checked in and asked about a military discount, he asked about my friend's husband and thanked... More 

Was this review helpful? Yes 1
Jerry S, General Manager at Country Inn & Suites By Carlson, Beckley, WV, responded to this review

Thank you for the review of the hotel. We are so pleased that your stay was enjoyable. I truly love this staff, they work so hard to provide memorable service. Again, thank you for your kind words, I will pass on your accolades. Sincerely, Jerry Smith General Manager More 

Battle Creek, Michigan
1 review
4 of 5 stars Reviewed 1 week ago

A staff who takes great care to do whatever it takes to make your experience the best it can be in every necessary way, with a heaping helping of country charm that goes above and beyond expectations.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Jerry S, General Manager at Country Inn & Suites By Carlson, Beckley, WV, responded to this review

Thank you for the kind review of the hotel. I agree, this staff is full of country charm. They are very hard working and take pride in their jobs, they are truly the success of this hotel. I will pass on your kind words, and I hope we have the pleasure to serve you again, Sincerely, Jerry Smith General Manager More 

durham, nc
Level Contributor
102 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 1 week ago

Pros: Location, quiet, amenities, hot breakfast Cons: wi-fi could be more reliable Tip: For a quiet room ask for a room not overlooking the swimming pool This hotel is either new or recently renovated. Everything sparkled clean and attractive. Check-in was fast, efficient, friendly and the cookies at the counter helped as well. Our king bed room was very spacious,... More 

Was this review helpful? Yes 3
Jerry S, General Manager at Country Inn & Suites By Carlson, Beckley, WV, responded to this review

Thank you for the review of the hotel. A five star review is very hard to attain, we take great pride in your honest appraisal. I give credit to my staff, they are truly a great team to work with, they are the true success of this hotel. Again, thank you for staying, we hope to serve you soon! Sincerely,... More 

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