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Howard Johnson Express Inn - Beckley

2.0 of 5
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1907 Harper Road, Beckley, WV 25801
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Howard Johnson Express Inn - Beckley
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Ranked #12 of 15 Hotels in Beckley
A recent review
5 of 5 stars reviewed 5 days ago
Chama K
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264 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
5 of 5 stars Reviewed 5 days ago NEW

Had a great stay. Thank you so much! The room and beds were very clean, and the front desk staff was extremely friendly. Free continental breakfast was a nice plus. The room was also very reasonably priced. Thanks again.

Was this review helpful? Yes
Manish P, General Manager at Howard Johnson Express Inn - Beckley, responded to this review

It was a pleasure to read your positive comments about you and your family’s recent stay at the Howard Johnson Express Inn – Beckley. As you stated, we provide our guests with comfortable beds, pillows and crisp linens- so you can stretch out, relax and sleep tight. Offering guests good value for their money is what we strive for and... More 

Baltimore, Maryland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Upon entering I was alittle scared! But the appreance in the lobby does not reflect the rooms! The rooms are very clean! Customer service is Great!! Desk lady is extra friendly. I was able to check in very early around 11:30am. Hotel is also across the street from Ihop and pizza hut.

Was this review helpful? Yes 1
Manish P, General Manager at Howard Johnson Express Inn - Beckley, responded to this review

Thank you for choosing the Howard Johnson Express Inn in Beckley with your family for your recent stay. We are pleased that your experience was satisfactory and glad to know that you loved our immaculate rooms and convenient location. We appreciate your recognition of our staff's efforts and I look forward to sharing your comments with my team and especially... More 

1 review
1 of 5 stars Reviewed 1 week ago

Stayed one night there the beds were comfy the continental breakfast is left to b less then desirable woke up to bedbug bites can say I'll never stay there ever again and the pool they have is a joke again never will I ever stay there again

Was this review helpful? Yes
Manish P, General Manager at Howard Johnson Express Inn - Beckley, responded to this review

Thank you for your candid feedback. Please accept our sincerest apologies for not living up to your expectations with regards to our pool and breakfast buffet. We strive to provide an excellent stay to all of our guests but we obviously let you down. We take all the issues very seriously, and anytime we have complaints from guests or finding... More 

Travelers are raving about these Beckley hotels

Evans, Georgia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just traveling through and needed some shut eye. They gave us great rates on five rooms. The rooms were clean, nice front desk lady queen beds, large rooms, pet friendly, breakfast could be a bit better but it was worth every penny.

Was this review helpful? Yes
Manish P, General Manager at Howard Johnson Express Inn - Beckley, responded to this review

Thank you for your kind remarks about the Howard Johnson Express Inn Beckley and for letting us know that you were satisfied with the value received for the price paid. I am extremely delighted to learn that you loved your clean and spacious accommodations, our friendly staff and our pet-friendly policy which makes us ideal for travelers. I am glad... More 

Denver, North Carolina
2 of 5 stars Reviewed 3 weeks ago

The bathroom sink was clogged and the tub dripped. You could see where pitchers were on the wall. I just do not think the money coming in goes toward the hotel maintenance or upgrades. I was really disappointed that Wyndham recommended this property. I want be worrying about rewards anytime soon.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Manish P, General Manager at Howard Johnson Express Inn - Beckley, responded to this review

Thank you for your stay at the Howard Johnson Express Inn Beckley and there is no excuse for the lack of hospitality that you encountered here. I am extremely disappointed to read the trouble you faced with the maintenance in your bath amenities and would like to sincerely apologize for the same. We have shared your observations with our maintenance... More 

Smithfield, Virginia
1 review
2 of 5 stars Reviewed 4 weeks ago

Tv didn't work. Rollaway had springs sticking up. Breakfast small. Smoking in hallway. No pillow for rollaway.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Manish P, General Manager at Howard Johnson Express Inn - Beckley, responded to this review

We appreciate your productive feedback regarding your stay. I apologize for the concerns you had with your guest room and for the inconveniences this caused. We want all of our guests to have a comfortable stay so I am sorry that we fell short of this. We're working hard to fine tune procedures in order to eliminate mistakes and to... More 

Cumberland, Rhode Island
1 review
5 of 5 stars Reviewed June 25, 2015

The accessible room was perfect. The bathroom is easily accessible. The location is quiet, even though it is near restaurants, etc. Good price. Thank you.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Manish P, General Manager at Howard Johnson Express Inn - Beckley, responded to this review

Thank you for choosing to stay with us and for taking the time to write a nice review while on your business trip. I am pleased that your stay with us was perfect and you enjoyed our quiet location with restaurants nearby, accommodations, as well as, the great value we offer. Thanks again for your comments. We look forward to... More 

Newport, Kentucky
1 review
2 of 5 stars Reviewed June 22, 2015

room was blazing hot when we got in and AC unit appeared to not work at all. after about 15 minutes it did kick in with colder air. we almost had an official request to move rooms at which point the lady at the desk said she didnt have any extra rooms b/c the cleaning people didnt clear them out... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Manish P, General Manager at Howard Johnson Express Inn - Beckley, responded to this review

Thank you for sharing your constructive feedback. Please accept my sincerest apologies for the issues you encountered with your accommodations, as well as, our service and for the inconveniences caused. We pride ourselves on service excellence and it was disappointing that we did not provide the experience that you expected. I have shared your concerns with my entire team so... More 

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