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BEST WESTERN Huntington Mall Inn

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3441 US Route 60 East, Barboursville, WV 25504
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BEST WESTERN Huntington Mall Inn
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BEST WESTERN Huntington Mall Inn
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209 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Saint Augustine, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

this hotel seems to be in need of some updating, the front dest staff were very friendly and helpful, and the housekeeping staff were also willing to help and very friendly....the hotel was very noisey, due to dogs barking and a young girls baseball team, in spite of the front desk trying to quiet them down....we were on the first... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
DMS5800, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review

Than k you for staying with us, I am sorry that the softball team inferred with your ability to relax during your stay. Michael More 

Rock Island, Illinois
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This BW is convenient right off I-64 though the address and gps doesn't agree about location. The rooms are clean without that smell of deodorizer trying to cover something. We have had a small dog with us twice--$15 extra, but worth it. We found internet specials for a room rate of $62 before taxes and dog. Convenient to a number... More 

Was this review helpful? Yes
DMS5800, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review

Thank you (and your pet) for being a returning guest! The next time you are in the area try the Tortilla Factory that is in our plaza - I have enjoyed several excellent meals there. Michael More 

Toledo, United States
1 review
1 of 5 stars Reviewed 1 week ago NEW

The room was not very clean: the bathroom had something splattered on the wall, there was a part of the carpet along the wall that was falling off, it smelled musty/smoky, the fan on the AC rattled, and the fridge was very loud (I ended up unplugging it). Also-the teenagers at the checkin/checkout desk were rude and didn't know how... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
DMS5800, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review

Please accept my apology for not meet your expectations during your stay. I was able to determine the room you stayed in by the Best Western survey you completed and will made sure the issues you encountered are corrected. The young ladies that work our desk usually get excellent reviews, I am very sorry that they do not provide you... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The experience was great. The family totally enjoyed this hotel and the location was perfect for us. The rooms were clean and very nice. The breakfast was very good and the staff worked hard to make sure there was always plenty for everybody and that the breakfast area was kept very clean and presentable. I had some minor problems with... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
DMS5800, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review

Thank you for the great review! Michael More 

Oakhurst, California
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Not every day you find a hotel like a Best Western in a shopping mall. A short walk to your restaurant, or I should say a choice of restaurants, in walking distance. The parking was a bit confusing. Even had an Urgent Care, which I appreciated as my legs were in need of some meds.

Review collected in partnership with Best Western

Was this review helpful? Yes
DMS5800, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review

Thank you for the review - I very happy you were able to get the meds you needed without a problem. Michael More 

Panama City
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This place had a very friendly staff. The room was clean and a very quiet room and great locale. This establishment is within walking distance to nice dining and a short distance to interstate 64 and a large shopping area. Free parking, wifi and breakfast in a comfortable setting --a good value.

Was this review helpful? Yes
DMS5800, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review

Thank you for the review and mentioning your great location! Michael More 

Katy, Texas
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Huntington Mall is not in Huntington, so this hotel is not actually in the town we had planned on staying in - we lunched within Huntington, 11 miles from our hotel. The hotel is clean but worn and it has a pretty nice outdoor pool. The room is nice and spacious and the WIFI worked for the computer but not... More 

Was this review helpful? Yes
DMS5800, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review

I am very sorry that our hotel did not meet your expectations. I agree it is a little odd that the Huntington Mall is located on the East side of the city and not within the city limits. Michael More 

Keyser, West Virginia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel was listed as a 2.5 star on Priceline and was used for an overnight stay as we were traveling. The hotel was dated, dirty and had way too many pets staying on the premises for my liking. The big dogs in the adjacent rooms barked all night long and made lots of noise. The hotel rooms, hallway and... More 

Was this review helpful? Yes
DMS5800, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review

I am very sorry that our hotel did not meet your expectations. Many of our guest feel that their pets are members of their family and we welcome them, as long as they are well behaved. Please accept my apology for the pets disrupting your stay. If it should happen in the future please inform the desk and we will... More 

Washington DC, District of Columbia
4 of 5 stars Reviewed 3 weeks ago

Overnight stay on a cross country vacation. The night manager, Mark, was very friendly and helpful! We had a lot of equipment (bikes/helmets) and he helped us carry in our things and pointed out where all the facilities were located. We were very appreciative for his help and his love of 70's prog rock music! Rock on!

Was this review helpful? Yes
DMS5800, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review

Thank you for the review - Marc has been a leader in guest service on our team for many years. Michael More 

4 of 5 stars Reviewed 4 weeks ago

My husband and I were on a road trip and spent a night at this hotel. The room was very clean and quiet, perfect for sleeping peacefully. Bed was comfy. I really enjoyed our night here. The only downside was the check out process in the AM. This took a total of 45 minutes. Apparently there was a soccer tournament... More 

Was this review helpful? Yes
DMS5800, General Manager at BEST WESTERN Huntington Mall Inn, responded to this review

Frist I want to thank you for the complimentary review of our facilities and secondly apologize for your check-out experience. The team arriving the morning of your departure did not inform us of their intention to check in early in the morning and not our 3PM check in time. Unfortunately this caused is to be total unprepared to provide proper... More 

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