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Holiday Inn Express Yakima

#9 of 24 Hotels in Yakima
Certificate of Excellence
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1001 East A Street, Yakima, WA 98901
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Holiday Inn Express Yakima
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99 Reviews from our TripAdvisor Community

Traveler rating
    33
    36
    16
    9
    5
See reviews for
23
17
7
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (26)
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Bellingham, WA
Contributor
18 reviews 18 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great staff with nice accommodations and NO Problems. The only complaint is that it is the third night at different Holiday Inn Express stops with exactly the same breakfast. Scrambled Eggs, Bacon, Turkey sausage, Biscuits/gravy with no change on how cooked. Went out to breakfast again but for business travelers they seemed to love it. Great stay and nice accommodations,... More 

Was this review helpful? Yes
Longview, Washington
1 review
2 of 5 stars Reviewed 4 weeks ago

I got on the phone to make reservations I thought what I was getting was the romantic package which included champagne, chocolates, glasses, and a couple of other things. This was for my son's honey moon day. When they got there they were told that they were not suppose to get all that stuff. That it was the date package... More 

Was this review helpful? Yes
Luis G, Manager at Holiday Inn Express Yakima, responded to this review

Dear Trish H: I am so sorry for the experience your son had at our hotel. this is very unusual to us since our customer service scores are the highest in the region, my Guest services agents are professionally train to provide the most caring and quality customer service. I am sad this happened on such an important date for... More 

Strongsville, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2015

I have never stayed at this hotel, but had an amazing experience with the staff today. I wanted to have a bottle of wine delivered to my mom’s room, and mistakenly called the other Holiday Inn in town. Both staff’s were amazing and the manager of this Holiday Inn personally picked up the bottle for me from the other Holiday... More 

Was this review helpful? Yes 1
Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear Laura H: It is our commitment to always deliver a wonderful experience to our distinguished guests. It has always been our pleasure to serve our guests with a caring attitude. I am so happy that we were able to deliver a happy experience. and I hope you can visit us in Yakima, the city of the 300 days of... More 

Richland, Washington
Top Contributor
146 reviews 146 reviews
38 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed February 6, 2015

Stayed here in August 2014 for business. On arrival the front desk staff was on the phone and it took about 5 minutes for them to even acknowledge me standing there. After I was finally recognized, check-in was quick. I was not recognized as an IHG Rewards member but I was ready to be done with the front desk staff.... More 

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Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear CougRN: Thank you so much for your very helpful review, I appreciate it very much. First, I'd like to apologize for the waiting and for not being acknowledge by my staff while waiting to check in. I assure you this was an isolated incident and we will continue to always provide with excellent service to all of our guests.... More 

Mukilteo, Washington
Top Contributor
93 reviews 93 reviews
8 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 4, 2015

A clean, reasonably priced, and usually available place to stay. Within walking distance to down town restaurants and plenty of parking. A good place to stay if you want to drive a half hour or so to the Yakima Casino. We have stayed here just about every time we go to Yakima.

Was this review helpful? Yes
Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear Royce F: I'd like to thank you for your feedback, thank you so much for your kind words and recommendation for our hotel, I am delighted you always had a great stay with us , please comeback soon and enjoy our free internet, 24 hour pool, free breakfast with so many healthy options like oatmeal station and greek yogurt,... More 

Senior Contributor
22 reviews 22 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 21, 2014

I was in town, for business, for 10 days and stayed at this hotel. It received high ratings so, I thought it would be great... It was! On the first day, The locals told me I was staying in the worst part of town, and to be very careful. I expressed my concerns to the front desk managers. They reassured... More 

Was this review helpful? Yes
Luis G, Manager at Holiday Inn Express Yakima, responded to this review

Dear Karen H: Thank you so much for your wonderful feedback, I am very pleased you had a happy stay with us and that you got to enjoy one of our fabulous suites and the attentiveness of my staff, please comeback soon. sincerely, LuisG GM More 

Shelton, Washington
Senior Contributor
28 reviews 28 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 2, 2014

We've stayed at this hotel many times and it's been a great experience every time. 2 times ago we went down to the continental breakfast to a full house. The office opened one of their meeting rooms for us and the overflow. Their pool is opened nearly 24 hours. We took our boxer with us last time and everyone enjoyed... More 

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Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear Conurecarlos: Thank you so much for sharing your experience at our hotel, I appreciate feedback from our guests very much. I am glad that every time you visited us it has been a pleasant experience and that you enjoyed our facilities, also, I'd like to thank you for your loyalty. We will continue working hard on consistently delivering Great... More 

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 19, 2014

Excellent stay in yakima. The rooms were clean and modern. The people were very kind. The restaurant was good and the bar was quaint. It was a great place to stay. I really felt that the price for what we got was perfect.Thank you.

Was this review helpful? Yes
Luis G, Manager at Holiday Inn Express Yakima, responded to this review

Dear Peanutgallegos: Thank you so much for your wonderful feedback and I am so delighted you found our hotel of great Value> Thank you so much! Sincerely, LuisG More 

Spring, Texas
Top Contributor
193 reviews 193 reviews
30 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed September 24, 2014

Good location. Clean rooms and grounds. It is a good business stay. Breakfast seemed above average. Close to downtown and convention center. It was very comfortable and seemed safe. I would certainly stay here again.

Was this review helpful? Yes 1
Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear Ron R: It is always a pleasure to received feedback from our wonderful guests. I'd like to thank you for it. I am very happy to know you had a great stay with us and certainly happy that you get to enjoy many of the awesome things we offer to our guests from the exceptional location, to the cleanliness... More 

Portland, Oregon
Top Contributor
69 reviews 69 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 23, 2014

As a business traveler I found this hotel to be a little basic. Even though the other furnishings were updated, the bed was quite hard. Most HIE's beds have pillowtops and are quite comfortable. Also even though it might be considered as high season for travel, I found this hotel to be over priced even with my company's corporate discount.... More 

Was this review helpful? Yes
Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear Alana Y: Thank you so much for your valuable feedback, I am glad you found our customer service of great quality. I am very sorry you has some issues with the internet. We value our guests very much and when they provide their feedback we take it very seriously to continue offering customer service in every level of excellent... More 

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