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Holiday Inn Express Yakima

#9 of 24 Hotels in Yakima
Certificate of Excellence
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1001 East A Street, Yakima, WA 98901
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Holiday Inn Express Yakima
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Holiday Inn Express Yakima
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105 Reviews from our TripAdvisor Community

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Traveler rating
    34
    38
    19
    9
    5
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25
19
7
35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
  • All months
    (105)
  • Mar-May only
    (26)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (18)
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Wilder, Idaho
Level Contributor
102 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 1 week ago

was in town for a business trip...decided to stay here...everything was ok...not bad or good just ok...breakfast was ok...not bad or good just ok...if I was back in town I would try another place as this one was just ok........OK

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Seattle, Washington
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was average and a bit outdated but clean. We arrived late at night and the manager on duty was so friendly and accommodating. Which is why I rated the hotel 4. We enjoyed the morning breakfast but felt it was the average chain hotel fare. Eggs were crusty. Try the pancake machine. Pancakes are not great but the... More 

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Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear Annietip: Thank you so much for your feedback, I really appreciate it. I am very happy you found our hotel of superior cleanliness and wonderful and helpful staff. I am so glad you got to enjoy our delicious pancakes. During the month of August we will serving pancakes at night every night stay with us and enjoy pancakes from... More 

B.C., Canada
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

this property was decent. I was not a fan of the area it was in though in terms of surrounding properties. Front desk staff were helpful and kind. Very clean grounds outside. Ok inside..did notice elevator was not clean inside....pool area was clean...rooms and especially our bathroom was somewhat worn but was pretty clean. Room was expensive compared to other... More 

Was this review helpful? Yes
Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear Travelcrazy5: Thank you so much for your valuable input on your recent stay at our hotel, Our guests are very important t me and what they say about their stay it help us always on our road to improvement. Thank you for staying with us and we will continue making happy guests. Thank you, LuisG GM More 

Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 15, 2015

Great hotel clean friendly and helpful staff near highway but quiet area. Staff recommended several restaurants when we arrived late very good breakfast with bacon sausage pancakes eggs hot cinnamon rolls and chocolate milk something for everyone.

Was this review helpful? Yes
Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear Raretravelo: I am so happy for your fantastic feedback, it is so rewarding when our guests recognize the efforts of my staff on always providing superior customer service. I am so delighted you enjoyed our superior cleanliness and tasty and excellent complimentary breakfast. Also, I am happy you were able to relax in your comfortable room and the quietness... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 11, 2015

The Hotel Is Tough to Find! The Frustration began when the side doors wouldn't open because the key card wasn't set up. Having to walk around the hotel to get key card fixed. We finally get to the top floor: THE KEY CARD wouldn't open. When your traveling the last thing ya need to deal with is absent-minded/lack of care... More 

Was this review helpful? Yes 1
Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear Susan U: Than you for the feedback you are proving us, it is very valuable to me to hear what my guests are saying about their stay. First, I'd like to apologize for the keys not working when you tried to enter the hotel by the side doors and when trying to enter your room. Second, I am very... More 

Santa Fe, New Mexico
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed June 6, 2015

I stay at Holiday Inn Express frequently, and this is not one of the nicer ones. The best I have to say is that the room is clean. Otherwise, I was not greeted upon arrival with enthusiasm like at most other HIE properties. Front desk seemed, energetically and tone of voice, like "Oh, no. Not another customer walking in the... More 

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Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear MichaelCaditz: Thank you so much for your valuable feedback, I am sorry you didn't feel that your stay was of a good value. I'd like to assure you our rates are market appropriate for the city of Yakima. Also, I 'd like to apologize for not feeling welcomed to our hotel. Thank you again for your feedback. Sincerely, LuisG More 

Bellingham, WA
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

Great staff with nice accommodations and NO Problems. The only complaint is that it is the third night at different Holiday Inn Express stops with exactly the same breakfast. Scrambled Eggs, Bacon, Turkey sausage, Biscuits/gravy with no change on how cooked. Went out to breakfast again but for business travelers they seemed to love it. Great stay and nice accommodations,... More 

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Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear VetteBudman: I am so delighted you had a great time at our hotel, thank you for commending my staff, they work really hard and it is always so rewarding when our distinguished guests notice their efforts, I am passing this message along to them, I am sure they will appreciate it. Thank you again, we will continue to be... More 

Longview, Washington
1 review
2 of 5 stars Reviewed May 6, 2015

I got on the phone to make reservations I thought what I was getting was the romantic package which included champagne, chocolates, glasses, and a couple of other things. This was for my son's honey moon day. When they got there they were told that they were not suppose to get all that stuff. That it was the date package... More 

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Luis G, Manager at Holiday Inn Express Yakima, responded to this review

Dear Trish H: I am so sorry for the experience your son had at our hotel. this is very unusual to us since our customer service scores are the highest in the region, my Guest services agents are professionally train to provide the most caring and quality customer service. I am sad this happened on such an important date for... More 

Strongsville, Ohio
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 31, 2015

I have never stayed at this hotel, but had an amazing experience with the staff today. I wanted to have a bottle of wine delivered to my mom’s room, and mistakenly called the other Holiday Inn in town. Both staff’s were amazing and the manager of this Holiday Inn personally picked up the bottle for me from the other Holiday... More 

Was this review helpful? Yes 1
Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear Laura H: It is our commitment to always deliver a wonderful experience to our distinguished guests. It has always been our pleasure to serve our guests with a caring attitude. I am so happy that we were able to deliver a happy experience. and I hope you can visit us in Yakima, the city of the 300 days of... More 

Richland, Washington
Level Contributor
146 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed February 6, 2015

Stayed here in August 2014 for business. On arrival the front desk staff was on the phone and it took about 5 minutes for them to even acknowledge me standing there. After I was finally recognized, check-in was quick. I was not recognized as an IHG Rewards member but I was ready to be done with the front desk staff.... More 

Was this review helpful? Yes
Luis G, General Manager at Holiday Inn Express Yakima, responded to this review

Dear CougRN: Thank you so much for your very helpful review, I appreciate it very much. First, I'd like to apologize for the waiting and for not being acknowledge by my staff while waiting to check in. I assure you this was an isolated incident and we will continue to always provide with excellent service to all of our guests.... More 

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Pool/beach area (1)
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Other (5)
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