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Quality Inn

2.0 of 5
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12 East Valley Mall Blvd, Yakima, WA 98903
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1 room 1 guest
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68 Reviews from our TripAdvisor Community

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Traveler rating
    9
    18
    21
    9
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (68)
  • Mar-May only
    (16)
  • Jun-Aug only
    (20)
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    (11)
All months
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

Was disaapointed, looked better on the inside then outside. In need of an upgrade. Old wall airconditioner was loud. Limited parking for cars only. They have a gravel lot out back for trucks and RV parking. No signs for outback parking. Someone came out and told me as I was walking in to cancil my reservation.

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Portland, Oregon
Level Contributor
70 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Stayed one night while visiting family. Front desk lady was very pleasant and assigned a "nice room". Room was smallish, somewhat clean (needed vacuuming), had the basics but the door lock had been repaired soon many times it jammed frequently. Breakfast looked adequate but didn't,t try it.

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Travelers are raving about these Yakima hotels

Shelton, Washington, USA
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check-in was professional and friendly and room was comfortable and clean. Clock radio wouldn't turn off (and I could still hear it when volume turned down to lowest) and before I went to dinner I asked that it be replaced. When I returned a couple of hours later, it had not been replaced. The front desk person didn't acknowledge my... More 

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Helena
Level Contributor
5 reviews
3 of 5 stars Reviewed 3 weeks ago

A/C unit was very loud, water was running somewhere the whole time and our dog found socks and a toy under the beds. We did like that Shari's restaurant was right there. We could get food to go and eat in our room. The staff was very nice.

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I reserved a room over the phone, was told I could pay with cash upon arrival. I showed up to check in and was told that in fact I could NOT pay with cash, they would have to run an authorization on my card and then at checkout I could pay with cash. I ended leaving and not staying the... More 

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Jason S, General Manager at Quality Inn, responded to this review

Thank you your comments are important to us. More 

Layton, Utah
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

Just needed an inexpensive room for the night. Checked in about 1:00am. Front desk was pleasant and helpful, especially as there were 12 in our group. Bedding Comfortable. Best mattress I slept on our entire trip! Nice and firm. Breakfast was OK. They even offered blueberry waffles. Traveler tip: The breakfast room is rather small, but if you go up... More 

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Jason S, General Manager at Quality Inn, responded to this review

Thank you it was a pleasure having you stay with us. We hope to see you again very soon. More 

Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 30, 2015

I found it to be a decent little hotel, it has its quirks but they all do and it was nothing that would keep me from coming back. The bed was very comfy and it was clean as was the bathroom. The shower could stand to be updated but it worked. There was in room coffee, fridge and microwave. They... More 

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Jason S, General Manager at Quality Inn, responded to this review

Thank you we hope you return soon. More 

Richland, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 5, 2015

We checked in and arrived in our room after 9pm on a very hot summer day. At first, it wasn't too bad(the outside could definitely use some cleaning up). The room was cool when we walked in, and it LOOKED clean. Upon inspection, we noticed that 2 of the blankets were dirty, the BED SKIRT was dirty, and the sheets... More 

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Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 1, 2015

Friendly help. But fax don't work. I had to use Office Depot and it cost 29.00 to fax my paper work for business. Next time best western. Robin was great. I did get any other help I needed. Very friendly and felt bad fax wasn't working. Call first to make sure fax is working. If working I would recommend.

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Seattle, Washington
Level Contributor
91 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed May 31, 2015

We stayed in Yakima for the weekend for my niece's wedding. It was a good location (right across from a Mall!) and the room was very clean. The outside porch/railings could use a paint to make the hotel more welcoming. Had to flush toilets several times before they worked. When we returned late last night, couldn't access our room and... More 

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