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Extended Stay America - Olympia - Tumwater

Certificate of Excellence
2.5 of 5
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1675 Mottman Road SW, Tumwater, WA 98512
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Extended Stay America - Olympia - Tumwater
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88 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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    (25)
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Sasebo, Japan
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked my room for myself, one friend and my two cats. I was traveling on military orders transferring from Korea to Germany so I had to bring my pets for the move. I was told of a pet fee and the information was in the confirmation e-mail but once I was there, I was told the fee was $50.00... More 

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Pacific NW
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked this hotel in May for a stay in August from Hotels.com. I booked it because I had an early very important event that I needed to go to the next day. I received an email in the evening from them the day I was supposed to check in telling me that the reservation had to be cancelled. I... More 

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Victoria, Canada
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed at this hotel for one night as part of a road trip. The hotel was having some maintenance done and there was lots of activity - but it didn't take away from the hotel staff at any time during our stay. They actually went out of their way to make sure we had everything. Our room was huge... More 

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Grants Pass, Oregon
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 22, 2015

Friendly staff but overworked. The breakfast is minimal - good coffee and instant oatmeal. Good bedding. The towels were like sandpaper. Very adequate cooking facilities, laundromat - the place is designed for weekly users but rents single nights too. Decent internet access. Rooms are small suites. Site is not easy to find and not easy to get into. Carpets are... More 

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Alta Loma, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 22, 2015

Convenient location, right off the freeway. Roomy place with small kitchenette. Quite disappointed in lack of amenities. maid service not included, unless you pay a fee. place is clean but very disappointed in "continental breakfast" (coffee and a few fruit only); front desk not always well-staffed and had to wait for a time at the front desk. do not use... More 

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Pacific Northwest
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 14, 2015

This was my first experience at Extended Stay America. They had a room available during a weekend when the surrounding area was hosting several events and all other comparably priced hotels were fully booked. I did not realize that Extended Stay is a No Service Venue. There is no daily maid service (unless you pay extra), and no towel service.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Olympia - Tumwater, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that your stay did not meet our company’s high standards. In response to your feedback, we will be holding a staff meeting to ensure that guests receive professional customer service and that we are responding to guest needs in a timely manner. I really appreciate you bringing this... More 

Salem, Oregon
1 review
2 of 5 stars Reviewed July 13, 2015

I had mixed customer service experiences with this hotel. Prior to the visit, I needed to change one of our rooms from a single queen to 2 double beds, no small feat because the hotel was fully booked. They found a room to switch us to the day before our arrival and called to let us know. Great so far.... More 

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Manager_11525, General Manager at Extended Stay America - Olympia - Tumwater, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read about the service issues you experienced. Please accept our apologies. To uphold our company's high standards, I will be using your comments as a training tool to coach our front desk staff on our check-in procedures. Concerning dishware, while... More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 30, 2015

We stayed in extended stay as we wanted a hotel with kitchen. We stayed here on our way to a scenic drive around olympic peninsula. The rooms were clean and we were provided with all kitchen utilities on arrival. All in all are nice place to stay

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Tacoma, Washington
1 review
3 of 5 stars Reviewed June 23, 2015

Extended Stay has switched to a central reservations line. When I made my reservation it was through this line. It was easy to use. When we needed to change our arrival date, the central reservations associate changed the entire reservation and downgraded the room, which we caught when we received the email confirmation. I contacted them right away, and they... More 

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Level Contributor
78 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed June 19, 2015

First I want to say the it was a quiet place and the beds were firm, liked that. Now for almost $160 per night I sort of thought that they might make the bed and pick up the used towel, nope. It is difficult to get into and out of and for an Extended Stay the room was small. So... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Olympia - Tumwater, responded to this review

Thank you for the feedback about your experience at our hotel. I was disheartened to read that you weren't satisfied with your stay. Please accept our apologies. Still, I am pleased to hear that we were able to provide you with a quiet and comfortable stay. Thanks to your feedback, we can continue to work on providing an exceptional stay... More 

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