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Extended Stay America - Seattle - Tukwila

2.5 of 5
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15451 53rd Avenue South, Tukwila, WA 98188
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Extended Stay America - Seattle - Tukwila
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A recent review
3 of 5 stars Reviewed December 23, 2014
travelbugbc Vancouver, B.C.
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56 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Calgary
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at this hotel July 14 originally planned for 3 nights but the room smelled of stale cigarette smoke the bath tub surround had mold. The bed was worn out and the other guests were loud. I made a big mistake booking here I will stick to the brands I know in the future.

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Bellingham, WA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed June 14, 2015 via mobile

Room was dark and shabbily furnished and carpet was totally wet- couldn't even walk on with bare feet. When we asked to move we were given a room reeking of smoke which was worse so we kept wet room (supposedly nothing else available). Shower filthy with several long hairs that weren't ours. This place should be one of those $75... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Tukwila, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are retaining our housekeeping staff. I really appreciate you bringing this to our attention. I invite you to contact me at stu@extendedstay.com if... More 

Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 21, 2015

First it was the broken recliner than it was the stove burner that didn't work. And lets not forget the broken stove fan, upon further checking we found it dangling. Toilet handle had to be held to flush ....broken drain release so dirty water was always in the basin. And on leaving in the morning we discovered some was nice... More 

Was this review helpful? Yes 1
Vancouver, B.C.
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 23, 2014

Stayed one night on return portion of trip from Oregon in order to do shopping. Very convenient location off highway, and only minutes from mall. Room was basic, but having full size refrigerator in kitchen was a bonus. Would have been nice though if room came with a hair dryer. Room was clean, bed was comfortable and Internet access was... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Seattle - Tukwila, responded to this review

Thank you for telling us about your stay. We are sorry to hear that you weren't informed that we have hair dryers available at the front desk; however, we are glad that you enjoyed our friendly staff and your fully equipped kitchen. Thank you again for your feedback. We hope to see you again in the future. More 

Carlsbad
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 19, 2014

Arrived into SEATAC at 955pm for a short layover between flight segments. Had pre-booked the hotel due to price and advertised airport van service. Phoned for pickup at curb-side and was informed that the driver had gone home sick. Took a $17.00 taxi ride to hotel. Upon checking at front desk, the agent found my pre-paid reservation in the computer,... More 

Was this review helpful? Yes 3
Katy, Texas
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed October 21, 2014

Close to everything, airport, mall, restaurants, and rental car location. Clean and their grab and do breakfast is okay. No daily housekeeping and noisy at night because very close to the freeway. Good Wi-Fi connection and plenty of parking space.

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Manager_11525, General Manager at Extended Stay America - Seattle - Tukwila, responded to this review

Thank you so much for taking the time to write a review about your stay. I am so pleased to read that the room was clean and that our location was so convenient for you. I am also glad to read that our Wi-Fi met your needs. Thank you for taking the time to review your stay with us. Thank... More 

Woodburn, OR
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 5, 2014

We requested a non-smoking room because I'm terribly allergic to cigarette smoke. The sign in the room said no-smoking, but it reeked of old cigarette smoke. I had to go to a store to buy a heavy-duty spray to spray on the carpet and furniture before I could unpack. There was no ice machine, no glasses (although there is a... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Seattle - Tukwila, responded to this review

Thank you for the feedback about your stay at our hotel. I am so disappointed that our hotel did not meet your needs and that our non smoking room had a smoke odor. Please accept my apology. In response to your feedback, I will be working with my front desk staff to ensure that all guests are aware of our... More 

San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 23, 2014

Decent location close to airport and shopping but difficult to find first time. Clean, efficient staff but both rooms smelled of smoke (non-smoking rooms). No daily housekeeping service. No vending machines. Traffic and neighbors noisy at times.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Seattle - Tukwila, responded to this review

Thank you for taking the time to write a review of your stay. We are glad that you enjoyed our efficient staff and your clean room; however, we are sorry to hear that you experienced a smoke odor in your room. We will work with our housekeeping staff to ensure each of our rooms smell fresh and clean prior to... More 

Saint-Jean-sur-Richelieu, Canada
Level Contributor
115 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
3 of 5 stars Reviewed August 15, 2014

This was our first hotel in a two-week trip starting at Seattle. As the price of hotel rooms in Seattle was rather expensive, we chose this location 10 minutes from the airport and 30 minutes from downtown Seattle. We stayed three days. It is located near shopping malls accessible only by car because the site is built near a highway... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Seattle - Tukwila, responded to this review

Thank you for taking the time to write a review of your stay. We're glad that our location was perfect for your traveling needs; however, we apologize for the comfort level of your bed and that our customizable kitchen packs were not explained to you at check-in. We are currently looking into replacing our mattresses. We store our kitchenware in... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 29, 2014 via mobile

Room was not very clean, old underwear was left by TV, poop was on shower curtain and toilet seat. Of the washer and dryers, half were not working. Room reaked of cigarette smoke and mildew. Though we booked the room for 4, we had to buy a bed for our kids from Walmart. Room next door (325) was being cleaned... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Seattle - Tukwila, responded to this review

Ryan - Thank you for your recent review of your stay. We are glad that our staff provided you with quality service; however, we are disappointed to hear about the unacceptable conditions you described. We will be retraining our housekeeping staff to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We would... More 

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