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All 27 Tacoma hotels

Extended Stay America - Tacoma - South

2.5 of 5 Hotel   |   2120 S. 48th St, Tacoma, WA 98409
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69%
Ranked #11 of 27 hotels in Tacoma
A recent review
5 of 5 stars reviewed 2 weeks ago
LMayJr Tacoma
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42 people have reviewed this hotel

Traveler rating
    19
    10
    6
    2
    5
See reviews for
10
6
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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English first
Tacoma
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I just wanted to write a quick review about Amy. She was very helpful and nice. She obviously knows her job very well. The staff has always been good, and Amy is no different. Look forward to another stay.

Was this review helpful? Yes
Tacoma
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed at this location many times. Because of my work schedule I have had to check in earlier than the regular time. They offered me early check in every time and made sure my room was ready. The rooms are very clean and comfortable. The staff has always been friendly and professional. This has become a home away... More

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Manager_11525, Manager at Extended Stay America - Tacoma - South, responded to this review

The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Again, thank you for the comments. We look forward to providing you with another comfortable stay in the future! More

Naples, Florida
1 review
4 of 5 stars Reviewed February 25, 2014

Overall, I thought the experience at this hotel was good, but not great. However, one of their staff (Amy Simmons) single-handedly overcame many issues, and wowed me with her charm, grace, and genuine customer care skills, which makes me rate this hotel four stars. Some things, though, even Amy could not overcome....an inoperative elevator for four days, or how about... More

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Senior Contributor
38 reviews 38 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 31, 2014

The negative reviews almost made us book elsewhere but the ideal location by the mall and astride the highway and kitchenette made it too hard not to go here. Newly renovated rooms were very nice. Clean, fresh and sufficiently equipped. It's not fancy, but it's clean friendly and reasonably priced. While we did have issues from renovations in other floors,... More

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Manager_11525, General Manager at Extended Stay America - Tacoma - South, responded to this review

Thank you for choosing to stay at our hotel. I am so glad that you liked our new and improved look, from our guest rooms to common areas, we are very proud of the enhancements that have been made. As well, it is great to know that you found your room to be clean and truly enjoyed the service our... More

Spokane, Washington
1 review
1 of 5 stars Reviewed January 14, 2014

We booked into this hotel for an extended stay as we had a job assignment in the area. Since this hotel had a kitchenette, we chose it ... and there wasn't much else available. We should have opted to drive whatever distance was necessary. From the outside, this place looks pretty nice. From the inside it is old and in... More

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Manager_11525, General Manager at Extended Stay America - Tacoma - South, responded to this review

Thank you for choosing Tacoma Extended Stay. Congratulations on your job assignment here in Tacoma, Washington. I received a copy of your review, and wanted to take a moment to personally respond. The sequence of events you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am opening a through investigation. If you... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 29, 2013

Stayed here for over a month out of necessity, travelling on very tight budget and this hotel provided the cheapest rate. I was a little taken aback when I arrived in the middle of the night to find the hotel was locked for safety measures and I had to be buzzed in. Hotel doors under constant surveillance, so you do... More

Was this review helpful? Yes 1
Olympia, Washington
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 18, 2013

I went over some of the reviews of the hotels in the area before my stay and I originally stayed at another hotel, after a night of terror I decided to try out Extended Stay. I had seen some mixed reviews online so I came in with my dukes up. I called in advance and received amazing customer service over... More

Was this review helpful? Yes 1
East Wenatchee, Washington
1 review
1 of 5 stars Reviewed October 7, 2013

They overbooked hotel., supposed to call taxi but didn't. Non apologetic. rude. This hotel is hard to locate the entrance. Not as close to Tacoma Dome as promised. If you need front desk staff assistance-make sure you don't rely on them to do what they say they will do-they are not apologetic either. Responses include"I don't know what is going... More

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Manager_11525, General Manager at Extended Stay America - Tacoma - South, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that you received such poor customer service while you were with us. As this hotel’s manager, I can assure you that I have taken the necessary disciplinary action to ensure your experience is not repeated. I have also shared your review with our team... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 6, 2013

The last week of Sept, I stayed in two diff Extended Stays. This one is across the street from Tacoma Mall & beside a mass transit hub. The only two good things about this place. Outside looks excellent& well maintained. Housekeeping is horrible. Even the lobby was dirty. I was very happy to move to the location in Fife. The... More

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Manager_11525, General Manager at Extended Stay America - Tacoma - South, responded to this review

I appreciate you bringing your experience to our attention. I am so disappointed to hear that there were both housekeeping and customer service issues. Please accept my apology. As this hotel’s manager, I can assure you that I have addressed both our housekeeping and entire Front Desk team to ensure your experience is not repeated. We continually work to improve... More

Fairfax, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2013

Hotel is close to the Tacoma mall,you can walk to the mall for eating out or shopping for things. Bathroom and kitchen are both very clean. Front desk staff is pleasant to deal with. The only thing thing that I don't like is the wall is not sound proof, so you hear the noise from the outside,and your next door... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Tacoma - South, responded to this review

April - Thank you so much for taking a moment to post a review of your experience. I am so pleased to hear that we were able to offer a comfortable stay with amenities that fit your needs and provided you with excellent customer service. We strive to ensure that every guest has a wonderful visit while in the Tacoma... More

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Additional Information about Extended Stay America - Tacoma - South

Also Known As:
Extended Stay America Tacoma
Extended Stay Tacoma
Tacoma Extended Stay
Address: 2120 S. 48th St, Tacoma, WA 98409
Phone Number:
Location: United States > Washington > Tacoma
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#8 Family Hotel in Tacoma
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Tacoma - South 2.5*
Reservation Options:
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