I stayed at this hotel several times on business. Each time they managed to mess up our corporate account billing. Then, in May, I booked a room for my daughter and baby because she was on her way to Tacoma for an emergency and didn't want to call from her car while she was driving. Two hours later, when she... more

My stay was good, not great. Parts of the hotel look like they have been updated others have gone by the wayside. For example the pool area has beautiful new tile floors, but the pool and spa themselves look old, dirty and have obvious patches. The TV was nice and big which I enjoyed, however the equipment in the Fitness... more

A typically average Holiday Inn Express, but in a convenient location just off the I-5. The room was a decent size and comfortable with a view over an adjoining gas station. There is no restaurant, but the hotel is close to a range of other nearby restaurants and small shops. The breakfast was complimentary and a decent choice including a... more

This property had several features that saved us - a family of 5 with young children. They guaranteed adjoining rooms to us! They had DVD players in the rooms, with free (new releases) movies to borrow- great system. They offered complimentary cookies (now common in many brands) but they were always there - anytime. They also had lemonade, hot chocolate... more

This was a very nice hotel. They even brought out warm cookies as we checked in! However, the bed was too soft for us and we woke up with backaches. more

Highly recommend this as a place to stay. Beds were fantastic. Hotel was spotless and very quiet. Very updated. Looked new or newly remodeled. Staff was friendly and helpful. Breakfasts were great; good variety. Hadn't stayed in a Holiday Inn for while because I'd not had the best experiences. However, this was perfect for our family of 4. We booked... more

This is a newer Holiday Inn Express close to plenty of eating establishments and Ft. Lewis/McChord AFB. Breakfast is filling, including bacon, eggs, biscuts, gravy, sausage, omelets, and the standard cold items. Internet is fast. Be sure to check out Neo Wood Fired Pizza right next door for some really good gourmet pizza. It took me about 15 minutes to... more

This very new Holiday Inn Express is located south of the city, near Lakeland. It is very convenient to I-5, and exhibited the best customer service that I have experienced from a hotel in a long time. They greeted me by name every day when I walked in, answered every question and went out of their way to make sure... more

This is a great choice in the Tacoma area. Clean large rooms with flat screen TV's. Friendly front desk and better than average breakfast. I will stay here again next time in the area. In my opinion better than the Courtyard that is downtown at about $40 less. more