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Shilo Inn & Suites Tacoma

2.0 of 5 7414 South Hosmer Street, Tacoma, WA 98408
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Shilo Inn & Suites Tacoma
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Shilo Inn & Suites Tacoma
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141 reviews from our community

Traveler rating
    58
    45
    22
    6
    10
See reviews for
45
24
9
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (141)
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    (21)
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    (55)
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    (34)
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    (31)
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 20, 2015 via mobile

The lady who checked me in was very nice. The next lady on shift was rude, seemed like she didnt want to be bothered as she was clearly trying to do her personal laundry. The hot tub had a film of dead skin and what not floating around and the floors of the pool and hot tub look like they... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn & Suites Tacoma, responded to this review

Dear teresastfd ~ Thank you for your comments. I am disappointed we failed to give you the fine service and accommodations we strive for with all of our guests – the type of service we pride ourselves in. I have addressed these issues and hope you will give us another opportunity the next time you're in the Tacoma area. Sincerely,... More 

Kennewick, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2015 via mobile

Stayed here for two nights. The best part of the room was the ever so comfortable bed! The room was spacious, had microwave (although it's super old school) and fridge. It's convenient, right off of I5. Starbucks, restaurants, gas stations, and grocery store right around corner. The pool and hot tub are open 24 hours. I didn't use them but... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn & Suites Tacoma, responded to this review

Dear Karin ~ I appreciate you taking the time to review our hotel. Your comments assist us improving our services and accommodations. I'm happy you enjoy our new pillow top beds, they are very comfortable. I hope you will visit us in the future to see our continuing upgrades to the property. Sincerely, Jo Thompson, General Manager More 

Tacoma, Washington
1 review
4 of 5 stars Reviewed December 10, 2014

Friendly staff. Clean rooms. Good pool. Excellent location for our needs. To the manager: please make JJ employee of the month! Party of 4, 4 nights - that makes 16 votes for JJ! Excellent service and very helpful. Thanks JJ!

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn & Suites Tacoma, responded to this review

Dear Anon ~ It is always gratifying to know that our service and performance was effective and appreciated. I have the best hotel staff. I am grateful you took the time to let us know of your satisfaction. We look forward to your return visit. Happy Holidays to you and yours. Sincerely, Jo Thompson, General Manager More 

Vancouver
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 5, 2014

Once we finished with the traffic and were able to get to the hotel, we were met by a very friendly guest services agent. She answered all our questions, steered us in the right direction for dinner, The room was comfortable and clean and very quiet considering house close to I5 they are. The pool area was very nice and... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn & Suites Tacoma, responded to this review

Dear JDM3703 ~ Thank you for taking the time to submit a review of Shilo Inn & Suites. I am so pleased that you found our hotel clean, comfortable and accommodating. We pride ourselves in providing superior guest services and accommodations. We look forward to seeing you in the future. Sincerely, Jo Thompson, General Manager More 

Glenoma, Washington
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed December 2, 2014

We stayed there it's located very good. Just off I-5, lots of shopping and restaurants.Hot tub and pool was clean.Hot tub was hot. Also enjoyed the sauna and steam room. They offer free breakfast but with Elmer's pancake house and Ihop across the street we chose Elmer's. Bass pro shops is a block away. Uncle Bucks fish bowl and grill... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn & Suites Tacoma, responded to this review

Dear roborobb15 ~ You are so correct, our location is ideal; everything is so convenient, combined with our amenities, 24-hour swimming pool, hot tub, sauna and steam room. The Bass Pro Shops is the newest addition to the neighborhood, located just down the street from the hotel – a fisherman and hunter’s dream. Thank you for staying with us and... More 

Bellingham, Washington, United States
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 1, 2014

We traveled to Tacoma for a concert and were so happy we stayed here. This place was perfect for our overnight trip. The location was really easy to find and very convenient. The room was spacious and very nice and clean, although the bathroom was on the smaller side (we didn't mind). The beds in our room were super comfortable... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn & Suites Tacoma, responded to this review

Dear Carol ~ Thank you for your kind words regarding our facilities and services. I’ve posted your comments so all of the staff may enjoy them. We hope to you see in the future that next time you’re in Tacoma. Sincerely, Jo Thompson, General Manager More 

Senior Contributor
34 reviews 34 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 24, 2014

First of all all the staff knows us and in the earlier years they had a water issue that they compensated and made us happy treating us like a priority, which we appreciate. We've stayed at all other hotels around this area but SHILO INN has the best rates and includes more amenities. We never shop around, We always come... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn & Suites Tacoma, responded to this review

Dear Jennifer ~ Thank you for your comments on our services and performance. They were most generous and I’ve shared with our staff. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and we look forward to seeing you again. Sincerely, Jo Thompson, General Manager More 

Christchurch, New Zealand
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 16, 2014

My husband and I mostly enjoy our stay at Shilo, Tacoma. Our room was clean, spacious and well heated. Safe carpark. Handy location. Great pool (warm enough to swim in when it was -4ºc) and jacuzzi. Great breakfast selection! The only downside for us is that as advertised the internet was 'high speed', it wasn't. The internet was unsecured and... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn & Suites Tacoma, responded to this review

Dear Mrs. Arkley ~ I’m very happy that you enjoyed your stay with the Shilo Inn & Suites. Our heated pool is the perfect for relaxing especially during the cold front that we were experiencing during the time you were staying with us. We’ve contacted our internet provider to address the concerns that you expressed. I hope you will stay... More 

Waynesville, Missouri
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 26, 2014

Found this place after searching on trip advisor for other hotel options to a place I was currently at for work. The reviews looked nice, so I booked my room online first thing in the morning, went to my conference for work, then headed to the Shilo Inn once it was over. Eagerly looking forward to a shower, a clean... More 

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn & Suites Tacoma, responded to this review

Dear Newb ~ I appreciate you taking the time to write and am glad that we were able to accommodate you. My staff has been made aware of your comments and we will take immediate corrective action. We appreciate your patronage and hope you will stay with us the next time you are in Tacoma. Sincerely, Jo Thompson, General Manager More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 23, 2014

As a frequent business traveler I am amazed at how the service within the same brand of hotels can vary from one property to another. After having such an excellent experience at the Portland Shiloh, I expected the same in Tacoma. Nothing could be farther from the truth. From the unkind attitude of the general manager (which influenced her staff)... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn & Suites Tacoma, responded to this review

Dear Dawn ~ Thank you for your comments concerning the meeting arrangements during your visit. I am disappointed we failed to give you the fine attention and consideration we strive for with all our guests – the type of service we pride ourselves in. Your observations have aided us in locating areas of service needing improvement. I hope you will... More 

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Additional Information about Shilo Inn & Suites Tacoma

Address: 7414 South Hosmer Street, Tacoma, WA 98408
Phone Number:
Location: United States > Washington > Tacoma
Price Range (Based on Average Rates): $
Hotel Class:2 star — Shilo Inn & Suites Tacoma 2*
Number of rooms: 132
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Also Known As:
Shilo Inn Tacoma Hotel Tacoma
Tacoma Shilo Inn
Hotel Style:
#7 Business Hotel in Tacoma

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