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Hotel Murano

#3 of 27 Hotels in Tacoma
Certificate of Excellence
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1320 Broadway Plaza, Tacoma, WA 98402 (Formerly Sheraton Tacoma Hotel)
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Hotel Murano
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1,166 reviews from our community

Traveler rating
    745
    287
    86
    30
    18
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171
357
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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Redmond
1 review
5 of 5 stars Reviewed 3 days ago NEW

First class in all respects. Stayed overnight while attending a charity benefit. Great service, food, and facilities for the Benefit dinner. Hotel accommodations make it the best place in Tacoma to stay.

Review collected in partnership with this hotel

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear James, Thank you kindly for taking the time to share your recent experience. We are so pleased to hear that you enjoyed your stay, as we pride ourselves in doing our best to anticipate and exceed the expectations of all of our guests. I will be sure to share your review with the entire team. Thank you again for... More 

Kingston
1 review
5 of 5 stars Reviewed 4 days ago NEW

The Hotel Murano in Tacoma is fantastic. They have the friendliest and most professional staff I have seen in customer service in a long time. What a great location, located right next to the convention center and walking distance from Union Station and The Glass Museum. I was on the 17th floor and had a great view of Mt. Rainer.... More 

Review collected in partnership with this hotel

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Doyle, Thank you for being our guest and for taking the time to write. I am glad to read that during your stay in Tacoma, not only did you choose us, but that you so enjoyed your stay. We are always striving for excellence and personal service, and it is very rewarding when our guests take the time to... More 

Kennewick
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent place to stay!! Excellent facility!!! Great service!!! Great food!!! Excellent location!!! Meeting room was very well set up and large enough for the meeting attendees and the equipment provided works great!!

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Robert, Thank you for being our guest and for taking the time to write. And what a thoughtful and kind message! We truly take a lot of pride in our level of service and commitment to the customer, and it is really rewarding when our efforts to exceed expectations go noticed. Thank you again, and we look forward to... More 

Longview
1 review
3 of 5 stars Reviewed 4 days ago NEW

Although the hotel and staff are very nice I would not stay her again because of the electronic elevator which had to be access with your key cards. Something wasn't working and went between lobby and 23rd floor several times before we could get it to stop on our floor.

Review collected in partnership with this hotel

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Becky, Thank you for sharing your recent experience at the Hotel Murano. I am very sorry to hear that you had difficulty with the security features on our guest elevators. Our guest’s safety is one of our top priorities and our elevators are equipped to help achieve this. We recently upgraded all elevators with state of the art electronics... More 

Battle Ground
1 review
5 of 5 stars Reviewed 4 days ago NEW

My first visit to downtown Tacoma and the Hotel Murano.The rooms were clean and comfortable. The location was within walking distance of the Convention Center. The staff was helpful and friendly. The Vallets and Bellhops were exceptional!

Review collected in partnership with this hotel

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Linda, Thank you for being our guest and for taking the time to share your experience. I am very glad to read that you enjoyed your stay during your business travels and that you found our location convenient. I appreciate your comment about our staff and am glad that we could be of service. We are always striving for... More 

Longview
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hotel Murano is in a great location, just minutes off I-5. It's in perfect proximity to Convention Center, banks and restaurants for every taste. The rooms were beautifully upgraded. I'll pick Hotel Murano every time I'm in Tacoma.

Review collected in partnership with this hotel

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Vickie, Thank you so much for your delightful and detailed 5 star review of your recent stay with us at Hotel Murano, we really appreciate you taking the time to review us. Absolutely love your wonderful review! We are so pleased that you enjoyed all that Hotel Murano has to offer. Our team strives to create the most memorable... More 

Moses Lake
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have stayed in this hotel many times on business and highly recommend the Murano for your stay. The staff is friendly, professional and each year remembers me which means alot. Thanks Murano for the stay.

Review collected in partnership with this hotel

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Shelli, Thank you kindly for taking the time to share your recent experience. We are so pleased to hear that you continue to enjoy your stay with us here at The Hotel Murano. Please know that your kind comments regarding the outstanding service you experienced throughout your stay with us, have been shared with the entire team. On behalf... More 

Tacoma
1 review
3 of 5 stars Reviewed 5 days ago NEW

This Provenance hotel is one of several in the Provenance "chain" in the PNW. Classy appearance, but not really five star below the surface. The DeLuxe in Portland is more my style as far as ambiance and architecture.

Review collected in partnership with Easytobook.com

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Buckley
1 review
3 of 5 stars Reviewed 5 days ago NEW

It's an OK hotel if you are looking for a boutique feel in the Tacoma area. I wasn't impressed. I knew the hotel and had stayed there when it was the Sheraton. I was put into a room directly behind the bank of 3 elevators and the room reaked of smoke. Being a non-smoker this totally sucked.

Review collected in partnership with this hotel

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Douglas, Thank you for sharing this feedback with us. I apologize that this stay did not meet your expectations and for the service you experienced. Clearly we did not maintain our standards and I apologize for this oversight on our part. Thank you for your post and for sharing your very valuable feedback. This is very helpful as we... More 

Lacey
1 review
5 of 5 stars Reviewed 6 days ago NEW

Wonderful stay in downtown Tacoma. Walking distance to several sites. Definitely recommend staying here for a weekend stay-cation, for business, or a vacation. Lots to do for all ages in the area!!!!!

Review collected in partnership with this hotel

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Brooke, Thank you for taking the time to write your review of our property, your comments are very much valued. We look forward to another opportunity to host you in the near future. Yours in Hospitality, Janette Simon, Director of Guest Services More 

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