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Hotel Murano

#3 of 27 Hotels in Tacoma
Certificate of Excellence
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1320 Broadway Plaza, Tacoma, WA 98402 (Formerly Sheraton Tacoma Hotel)
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Hotel Murano
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Hotel Murano
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1,215 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
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Shoreline, Washington, USA
Senior Contributor
22 reviews 22 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This is the strangest place I have ever stayed in. The décor is fabulous. The food is fabulous. The spa is fabulous. The service needs some desperate help. This is my third time there and there is just something off with this place. The front desk has these young girls working who are not very professional and can't seem to... More 

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1 review
3 of 5 stars Reviewed 5 days ago NEW

It was comforting to wake up staring at a picture of a hemicoporectemy corpse lying under a layer of volcanic ash. This picture is in the rooms on the 21st floor, so be sure to ask for a room there. Other rooms on this floor have additional pictures of the remaining body parts. These pictures are fine in a museum,... More 

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Galina B, Thank you for your post and for sharing your very valuable feedback. This is very helpful as we continue to improve the product and services we provide all of our guests. We’re so glad you chose to stay at The Hotel Murano during your trip to Tacoma. I look forward to welcoming you back in the near... More 

Menlo Park
1 review
5 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel, friendly employees, good location, good rate for special event, speedy valet parking service, easy access to museums, that is all that seems worth noting; the 200 character requirement on the review is annoying

Review collected in partnership with this hotel

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear 590Donc, Thank you for taking the time to write your review of our property, your comments are very much valued. We look forward to another opportunity to host you in the near future. Yours in Hospitality, Janette Simon, Director of Guest Services More 

San Anselmo
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very happy with my stay. Loved the glass art. Only comment is that it would be nice to have some drawers to put clothes in. I found the shelf a little uncomfortable, however, the service, good food and ambiance made up for it.

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear P8346APdonnah, Thank you for taking the time to write your review of our property, your comments are very much valued. We look forward to another opportunity to host you in the near future. Yours in Hospitality, Janette Simon, Director of Guest Services More 

Washington DC, District of Columbia
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for one night while on business travel in the Tacoma, Washington area. This is a boutique hotel, that has some interesting artwork and is in a great location in downtown Tacoma. A few pluses and minuses: PRO's: - Interesting artwork and Art Deco interior. - Friendly staff - Walkable neighborhood - Incredible views from top of hotel. My... More 

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

DCTraveler2786, Thank you for taking the time to write a review about your recent stay at our hotel. We promise our guests a singular Murano luxury experience, and we will use your comments to ensure that we are continually working to achieve that ideal. I sincerely appreciate your feedback, and I hope you will consider staying with us in the... More 

Olympia
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel is beautiful, clean, and quiet with a spectacular art collection throughout. The staff was efficient, friendly, and quick to offer help and services when asked - a very pleasant experience overall. My only complaint is that the elevator security kept me from checking out the beautiful glass exhibits on floors above mine. I didn't check to see if... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Valued Guest: Thank you for taking the time to write your review of our property, your comments are very much valued. We look forward to another opportunity to host you in the near future. Yours in Hospitality, Janette Simon, Director of Guest Services More 

Faribault
1 review
4 of 5 stars Reviewed 6 days ago NEW

We enjoyed our stay "in the clouds" on an upper floor. Room was comfy and clean. BITE breakfast was delicious and more than we could eat. Staff was courteous and prompt. But paying for parking is always a downer.

Review collected in partnership with this hotel

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Valued Guest: We want to sincerely thank you for such a gracious review of Hotel Murano. Our mission is to create a memorable stay, and to bring everything our guests will want all in one location. We are truly grateful for your patronage and hope to serve you again in the future Kind Regards, Janette Simon, Director of Guest... More 

Springfield, Oregon
Contributor
15 reviews 15 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stayed at Hotel Murano two nights while in town visiting friends and a wonderful experience. The service was exceptional and staff went out of their way to ensure we had everything we needed. There is a bar located on the main floor for unwinding at the end of the day and an outstanding restaurant located on the second floor... More 

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janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Valued Guest: At Hotel Murano, we strive to provide our guests with an unbeatable experience. Our goal is to make every visit feel special, and truly worthy of remembering. Our friendly customer service and plush accommodations are also truly exceptional. Thank you for sharing your impressions. We hope to welcome you back soon. Yours in Hospitality, Janette Simon, Director... More 

Altadena
1 review
3 of 5 stars Reviewed 6 days ago NEW

Beautiful hotel. Loved the artwork. Hated the cold shower and didn't appreciate coming back to unmade beds and no fresh towels after a long day. Would like to love this hotel but not sure if cold shower spoiled the experience.

Review collected in partnership with this hotel

Was this review helpful? Yes
janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Valued Guest: Thank you for your post and for sharing your very valuable feedback. This is very helpful as we continue to improve the product and services we provide all of our guests. We’re so glad you chose to stay at The Hotel Murano during your trip to Tacoma. I look forward to welcoming you back in the near... More 

Portland, Oregon
1 review
4 of 5 stars Reviewed 6 days ago NEW

We have stayed at Hotel Murano several times. It's generally a great hotel, the rooms are excellent and the staff is exceptional. Décor is beautiful. The reservation staff and front desk staff were helpful. Location is good. At this stay, the meal at the Bite was poor (not recommended), but the manager and waitress worked hard to resolve the issue-kudos... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear 217susan, It is always so wonderful to hear about retuning guests continuing to enjoy visiting us. But we are sorry to hear that your experience in our food and beverage area feel short. Please know that we will use your experience as an opportunity to review our procedures so that future guests feel better cared for, if such situations... More 

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