We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Murano

4.0 of 5 1320 Broadway Plaza, Tacoma, WA 98402 (Formerly Sheraton Tacoma Hotel)
Hotel website
Hotel deals
Offers & Announcements
Save 15% on Trip Advisor!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Certificate of Excellence 2014
Hotel Murano
Professional photos View all
Browse nearby
Hotel Murano
Hotel Murano
Hotel Murano
Write a Review

960 reviews from our community

Traveler rating
    619
    232
    65
    25
    19
See reviews for
140
315
75
338
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (960)
  • Mar-May only
    (185)
  • Jun-Aug only
    (244)
  • Sep-Nov only
    (316)
  • Dec-Feb only
    (215)
All months
Jacksonville, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I would recommend this hotel. I travel all over the country mediating and my assistant scheduled this hotel because the price was slightly less than the other hotels of the same grade/quality and she thought it would be a nice change of atmosphere for me. As it turned out, she was right. The hotel itself is very beautiful and interesting.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
janettesimon, Guest Relations Manager at Hotel Murano, responded to this review

Dear Valued Guest, At Hotel Murano, we strive to provide our guests with an unbeatable experience. Our goal is to make every visit feel special, and truly worthy of remembering. Our friendly customer service and plush accommodations are also truly exceptional. Thank you for sharing your impressions. We hope to welcome you back soon. Sincerely, Janette Simon, Director of Guest... More 

Austin, Texas
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had some major flight issues and canceled our hotel room in Seattle. The airline actually got us to SEA-TAC, but when we called for rooms there weren't any (Fleet Week or something like that). The Hotel Murano had availability so we headed down to Tacoma. As with most Kimpton hotels, the service was good and the rooms were clean... More 

Was this review helpful? Yes
ColinAgostini, Front Office Manager at Hotel Murano, responded to this review

Dear Kirkyo, I am very happy you found yourself in Tacoma and chose to stay with us on what sounds like a very hectic day. Although we very much appreciate the comparison to such a stellar brand, we are actually part of a Pacific Northwest-based boutique chain called Provenance Hotels. I hope you have a chance to visit us again... More 

Tacoma, Washington
1 review
1 of 5 stars Reviewed 4 days ago NEW

We were on "date" night and did not want to drive after drinking so we booked a local hotel. We gave them our credit card info to hold the room, as usual when going to hotels ( we are not new) . We arrive, the lobby is beautifully decorated. We were impressed. That's about the best it gets there!!! We... More 

Was this review helpful? Yes
Stan K, General Manager at Hotel Murano, responded to this review

Dear Travelingcouple253, Thank you for taking the time to share your experience and impressions relative to your recent visit. While I am happy that you enjoyed our lobby decor, I am disappointed in your overall depiction of your experience with us. Ordinarily, we receive great feedback with regards to our guest rooms and services in general and I am truly... More 

Lacey
1 review
5 of 5 stars Reviewed 5 days ago NEW

We love staying here, it's the first hotel we call for reservations when in the area. The room is clean and comfortable. We enjoy the Bite because the food is great and staff friendly. Our stays here are never not long enough.

Review collected in partnership with this hotel

Was this review helpful? Yes
Stan K, General Manager at Hotel Murano, responded to this review

Thanks for the fabulous comments and for thinking of us as your hotel of choice here in Tacoma. Your compliments of our restaurant , BITE, and of our staff are truly appreciated, and I will post your review for all to see in our staff cafeteria. Your business is appreciated and we hope that you can join us again soon!... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

It was awesome experience loved it. The only thing was wish we had more tv channel variety is all. Other than that good experience very nice staff and room look great and smelt great actually. The view was cool also.

Review collected in partnership with this hotel

Was this review helpful? Yes
Stan K, General Manager at Hotel Murano, responded to this review

Dear Jordan, Thanks for the feedback and I appreciate you compliments on your room... and especially our staff. We do have an update planned with our TV provider scheduled for later this year so perhaps you'll find the channels you may have been looking for during your next visit. Thanks again. Stan Kott, General Manager More 

Sandy, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We had a very relaxing time here and would definitely come again. Due to previous plans we were unable to eat here, but will try next time. We did fit in the art on each floor, and really enjoyed that.

Review collected in partnership with this hotel

Was this review helpful? Yes
ColinAgostini, Front Office Manager at Hotel Murano, responded to this review

Dear Glenda, Thank you choosing to stay with us and for the wonderful review. It’s great to hear you had a chance to explore the art throughout the hotel and I look forward to hearing your thoughts on our restaurant Bite after your next visit. We look forward to welcoming you back soon. Best regards, Colin Agostini – Front Desk... More 

A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW

Everything was really nice except the smell of the room. Not very romantic smelling threw up smell, would love to stay again but hoping room doesn't smell bad . The staff were really nice and hope to return

Review collected in partnership with this hotel

Was this review helpful? Yes
Stan K, General Manager at Hotel Murano, responded to this review

Thanks for the kind review and remarks regarding our staff and please accept my apologies for whatever the odor was that you encountered within your guest room. I can assure you that our Director of Housekeeping has thoroughly investigated and remedied the issue, and we appreciate your understanding. I do hope that you'll have another opportunity to stay with us... More 

Spokane, Washington, United States
Top Contributor
51 reviews 51 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Everything was in order with the tidy room, valet or on site parking, easy access to restaurants and a beautiful view of the mountain. Each floor had a display of glass art featuring a different artist to go with the theme of Mirano glass. The hotel was within walking distance to the Chihuly art museum. So for anyone interested in... More 

Was this review helpful? Yes
Stan K, General Manager at Hotel Murano, responded to this review

Jessica, Thanks for the nice review of your stay with us. I appreciate your comments regards the glass arts readily accessible within our immediate vicinity and hope that you can come back to enjoy and do some more exploration, soon. Best regards, Stan Kott, General Manager More 

Tacoma, Washington
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I needed to stay out of my home while my hardwood floors where being finished up. I decided to treat myself. Hotel Murano had a special for people living in Washington which included parking and credit toward food. The first night I was on the 22nd floor with a great view of the bay and old clock tower. I ordered... More 

Was this review helpful? Yes
Stan K, General Manager at Hotel Murano, responded to this review

Dear Sandy, Thank you for taking the time to provide us with your thorough and thoughtful review. I am glad that you had a good experience and I appreciate you bringing the potential housekeeping concern that you encountered in your second room to my attention. I truly appreciate your kind remarks regarding our staff, location, and some of our special... More 

Federal Way
1 review
5 of 5 stars Reviewed 6 days ago NEW

Made reservations for an event I was hosting. Staff was great and very accommodating! I needed the room during the day and with early checkout times they were able to accommodate me with a late checkout. Thanks you!

Review collected in partnership with this hotel

Was this review helpful? Yes
Stan K, General Manager at Hotel Murano, responded to this review

Dear Tammy, Thanks for the wonderful comments and I am glad to see that you were well cared for during your recent visit. We do have a great staff who work hard for us and it is always fun to be able to share positive and complimentary guest feedback with them, such as yours. Sincerely, Stan Kott, General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Murano? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Murano

Address: 1320 Broadway Plaza, Tacoma, WA 98402 (Formerly Sheraton Tacoma Hotel)
Phone Number:
Location: United States > Washington > Tacoma
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Murano 4*
Number of rooms: 319
Reservation Options:
TripAdvisor is proud to partner with Orbitz, TravelClick, Expedia, Booking.com, Priceline, Despegar.com, Travelocity, Hotels.com, Cheap Tickets, Odigeo, Tingo and Jetsetter so you can book your Hotel Murano reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Murano Hotel Tacoma
Hotel Style:
#1 Business Hotel in Tacoma
#3 Family Hotel in Tacoma
#3 Romantic Hotel in Tacoma

190 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (171)
Viewed
View from room (13)
Viewed
Hotel & grounds (70)
Viewed
Room/suite (47)
Viewed
Family/play areas (1)
Viewed
Bathroom (7)
Viewed
Dining (1)
Viewed
Other (32)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (9)
Viewed
Dining (2)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay