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Hotel Murano

4.0 of 5 1320 Broadway Plaza, Tacoma, WA 98402 (Formerly Sheraton Tacoma Hotel)
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Certificate of Excellence 2014
Hotel Murano
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Hotel Murano
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868 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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College Place, Washington
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Stayed there for the evening of the Fleetwood Mac concert along with a ton of others. A 5 min walk to the free electric rail to the Tacoma Dome so we'll look for that as a venue for other shows we want to attend. A couple of issues that kept me from rating it 5 star: 1. Burnt out light... More

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Marysville
1 review
5 of 5 stars Reviewed yesterday NEW

Truly enjoyed our stay at the Hotel Murano. Very clean, quiet and comfortable. The Bite restaurant was very good. Enjoyed the different art exhibits on each floor. Would definitely stay again. Be sure to visit the Glass Museum and make a trip to Point Defiance Zoo and Aquarium ... excellent!

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Snohomish, WA
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

After staying at the Hotel Murano for three nights, my conclusion is that it is a 4.5 star hotel with a 3.0 star staff. With the exception of a truly obnoxious bartender, the staff tries hard to please. But the experience is not commensurate with other like properties that I have visited recently.

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Olympia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Cant believe the value for the accomodations. Easy, convenient and a great get away. Restaurant was delicious and was surprised to get a $20.00 credit and free parking. Would definitely recommend it!!

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Stan K, General Manager at Hotel Murano, responded to this review

Dear Jennifer, Thanks for the feedback and it looks as if you took advantage of one of our popular "seasonal packages" I am glad to see that you had a great visit and that you found us to be of great value. Thanks for the recommendation, and we hope you can come back soon! Stan Kott, General Manager More

Tacoma
1 review
5 of 5 stars Reviewed 3 days ago NEW

Wonderful hotel; great service, delicious food. Everything was first-rate. I will definitely return to this hotel and will commend it to family and friends. Thanks to all the staff for a lovely visit.

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Stan K, General Manager at Hotel Murano, responded to this review

Thanks for your "marvelous" review of your stay with us. I am pleased to see that we made a positive impression and my staff will truly appreciate your kind remarks. Please join us again soon. Sincerely, Stan Kott, General Manager More

A TripAdvisor Member
3 of 5 stars Reviewed 3 days ago NEW

Hotel and room were great but the morning of checkout the bathtub was a big disappointment. Hotel and room were great but the morning of checkout the bathtub was a big disappointment. Hotel and room were great but the morning of checkout the bathtub was a big disappointment.

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Stan K, General Manager at Hotel Murano, responded to this review

Thank you for your feedback and please accept my apologies for the issues you had with the bath tub stopper, and drain. Our maintenance staff has already corrected the problem and I am sorry for the inconvenience. I do hope that you'll visit us again in the future. Best regards, Stan Kott, General Manager More

Portland, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Loved the art work throughout the hotel. The room we had was a bit stuffy I had hoped for a bit more seating as the bed and a desk chair was it. We stayed in a deluxe king which shows on the internet as having a Fainting couch, even a chair would have worked. And oversized desk just did not.

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Stan K, General Manager at Hotel Murano, responded to this review

Thank you for your feedback. I am sorry that you found your room to be stuffy and that the furnishings were not to your liking. We do have a wide variety of guest rooms and suites within our inventory of 319 rooms and many do have the couch that you are referring to. Next time, let us show you a... More

Seattle, Washington
1 review
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Called down for valet in the morning and were told it would be 5 minutes so we headed down to pick up the car. 15 minutes later our car still wasnt there. Had to ask again and were told it would be there any minute. Several minutes later, someone finally walked by to go get our car. Overall, it was... More

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Bellingham, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This chic hotel has a cool vibe, with interesting works of art on all floors, a fun bar with live jazz music, a good restaurant, very comfortable rooms, and a great location to explore Tacoma only one block from the light rail. It is also a good value as the room price was quite reasonable. My only complaint was that... More

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ColinAgostini, Front Office Manager at Hotel Murano, responded to this review

Dear James, Thank you for taking time to write your review and for recommending Hotel Murano. Aside from the slow service you received on Thursday night, it sound like you enjoyed your stay. I am glad you were able to explore our art collection and had a chance to see the Kareem Kandi Band in the Lobby Bar. I hope... More

Vancouver
1 review
5 of 5 stars Reviewed 4 days ago NEW

I travel frequently and I LOVE going to Tacoma and stayinh at the Murano. They trteat me and my dogs equally and everyone is always there to politley and entusiastically meet our needs. From check-in to check-out it is ALWAYS an excellent experiene!

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ColinAgostini, Front Office Manager at Hotel Murano, responded to this review

Thank you for taking time to write your review and for the kind comments. We love being a pet friendly hotel and welcoming our 4-legged guests to Tacoma. I hope you and your dogs have a chance to stay with us again soon! Best regards, Colin Agostini – Front Desk Manager More

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Additional Information about Hotel Murano

Address: 1320 Broadway Plaza, Tacoma, WA 98402 (Formerly Sheraton Tacoma Hotel)
Phone Number:
Location: United States > Washington > Tacoma
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Murano 4*
Number of rooms: 319
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Also Known As:
Murano Hotel Tacoma

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