Hotel Murano (Tacoma, WA) - Hotel Reviews

Address: 1320 Broadway Plaza, Tacoma, WA 98402 (Formerly Sheraton Tacoma Hotel)

Phone Number:

Region: United States > Washington > Tacoma

Amenities:

Business Center Fitness Center Restaurant Room Service Wheelchair access

Hotel Style:

#1 Family Hotels in Tacoma

#1 Business Hotels in Tacoma

#1 Romantic Hotels in Tacoma

Price Range: $$

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: Hotel Murano is a glass-filled downtown Tacoma hotel, centrally located amongst a number of restaurants, bars, museums and more. When you enter the Hotel Murano, a world-class art collection greets you at the lobby. You notice that same commitment to form extends into every feature of this Tacoma Hotel. Hotel Murano features 50 glass artists and their masterpieces from all over the world, including Greek artist Costas Varotsos and Murano artist Massimo Micheluzzi. In addition, the hotel specializes in personalized guest relationships, ensuring every business or leisure traveler feels at home and has everything one could possibly need or desire. We are also proud to be a pet friendly hotel. Located in downtown Tacoma, the hotel is perfectly situated as a home base while guests visit local businesses, restaurants, the Museum of Glass, the Tacoma Art Museum and the Washington State History Museum. A stay at this hotel may just ignite that artistic spirit within you.Hotel Murano is a creation by Provenance Hotels, a company that specializes in hotels with deeply integrated art themes, that opened in 2008. Since then, the hotel has been recognized locally, nationally and internationally by multiple publications, including Conde Nast Traveler United Kingdom, USA Today, Elle Greece and Travel + Leisure. In 2010, it made the Conde Nast Traveler's (United States) Gold list and ranked No. 6 in the Top 100 Hotels in the United States. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Priceline, Travelocity, Hotels.com, Tingo and Venere so you can book your Hotel Murano reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:: Murano Hotel Tacoma

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587 reviews from our community

See which rooms travelers prefer - 107 traveler tips

Rich_travelerNW

Pacific NW, Las Vegas, Mexico City

Reviewer

4 reviews

Reviews in 2 cities

“Ambiance”

Reviewed May 8, 2013

I just popped in for a brunch after touring downtown on St Paddy's day 2012. Decided on an omelette. View, atmosphere, food AND other patrons made for a pleasant repast. Reminded me of an early dinner I had on a previous visit where I was one of a few patrons - I had a delicious steak & a nice glass... More

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See 2 more reviews by Rich_travelerNW for Tacoma

Thank you for this great review! We're so glad you decided to pop in for a bite at BITE. Great call on our omelet— one bite and you're in brunch heaven! It's wonderful you enjoyed our calming ambiance as well. If you loved our restaurant, then you'll need to come back and see everything our hotel has to offer. Next... More

Kents19

White Salmon, Washington

Contributor

14 reviews

8 hotel reviews

Reviews in 11 cities

8 helpful votes

“A special place for a special weekend!”

Reviewed May 7, 2013

We stayed here based on TripAdvisor ratings and reviews and weren't disappointed. The hotel is a visual delight, with glass creations on each floor as well as the lobby. We were greeted with an upgrade to a corner room that had an amazing view of Mt. Rainier. The room was very comfortable. You could even select your choice of pillow... More

Thank you for this wonderful review and I am so glad you had such a pleasant stay with us! We work hard to create the vibe of a 'modern' hotel, but we still want our guests to feel relaxed and at home. How about that view of Mt. Rainier? Every time I see it, I am still in awe of... More

KateC22

Denver, Colorado

1 review

“Great, luxury feel and good customer service”

Reviewed May 5, 2013

I had a great time staying here on business - the room was roomy and the bathroom was a tiny bit dated but still nice - I even enjoyed a nice hot bath one night and then lounged around in the nice robe that was in the room. There were enough outlets for all of my devices and the bed... More

We appreciate this thoughtful feedback. We're so glad that even though you were here on business, you were still able to relax. A hot bath and comfy robe sound pretty ideal right now! Even though there was a bit of confusion regarding your dinner discount, I'm glad we could eventually get that sorted out for you. We're always looking to... More

Ann F

Sioux Falls, South Dakota

12 reviews

7 hotel reviews

Reviews in 8 cities

1 helpful vote

“Everything but leather sheets”

Reviewed May 3, 2013

This hotel is strange: the vibe, the decor, the staff. The good news is that the elevator is fast and the fitness room is clean. The room itself is stocked with expensive junk food and the fridge is full of booze. I was afraid to touch anything. The surfaces are all glass and steel. I half-expected the sheets to be... More

Dear Ann, We appreciate your honesty. While it is never fun to read less than impressive reviews, we welcome feedback of any kind— it lets us know what we're doing right and also what we can do better. While it is wonderful you appreciated our fast elevators and clean fitness center, I am sorry you found our vibe, staff and... More

OpEd

Seattle, WA

Top Contributor

96 reviews

95 hotel reviews

Reviews in 72 cities

70 helpful votes

“Great Styled Rooms, Average Service”

Reviewed May 1, 2013

I was only here for one night on business, but the check-in process was perfunctory and a little be brusque. I also had a drink in the lobby bar and while friendly, the bartender didn't know how to make some basic drinks and I was disappointed that they had such limited light food offerings in the bar. The restaurant is... More

Thank you for your honest review. We're always aiming to 'wow' our guests, so the fact that you think we undelivered raises a red flag. I'd love to get some more information from you, so we can make sure your experience is much better next time. In what ways was our front desk brusque? Above all, our guests' happiness is... More

greener_007

Seattle, Washington

15 reviews

15 hotel reviews

7 helpful votes

“A completey unexpected oasis in Tacoma”

I just finished another two night pleasant stay at the Hotel Murano; I go out of my way each year to stay here during an annual conference I attend rather than make the drive from Seattle, it's that wonderful. The Murano is just an incredible, well put-together package of a boutique hotel that makes you enjoy your stay, from the... More

Thank you so much for sharing your experience with us. We're so glad that you continue to be impressed with our hotel. I appreciate you mentioning that Murano is both beautiful and comfortable at the same time— that's exactly what we want our guests to feel. Thank you also for highlighting our very convenient location... we take great pride in... More

Frolic06

Northwest

Senior Contributor

27 reviews

24 hotel reviews

Reviews in 21 cities

“Something like staying in a museum--but one w/ great food”

Reviewed April 30, 2013

Beautiful hotel with lovely common areas appointed with glass works. Beautiful and very clean room. Super food in the restaurant with excellent service--the clam pasta was super as was the service from both wait person and bus person (prompt, engaging, pleasant).

Thank you so much for sharing your experience with us. From our glass art collection to our friendly service, you really captured the essence of our hotel perfectly! I'm so glad you were impressed with our restaurant BITE— that clam pasta is certainly a popular item for good reasons. I appreciate your feedback on service and will share with the... More

ebyost

San Luis Obispo, California

Senior Reviewer

10 reviews

6 hotel reviews

2 helpful votes

“"Trip Advisor" is magic”

Reviewed April 29, 2013

A friend and I were driving from California's central coast to Seattle with a dog. We chose inexpensive motels until the last night when we decided we needed a treat. Before we left home I spoke at some length with a reservations clerk at Hotel Murano in Tacoma when I explained that we had a dog with us. He told... More

First and foremost, I just want to apologize for the initial miscommunication on our part. Above all, our guests' happiness and comfort is our primary concern, so we would never intentionally deprive you of a wonderful view. If our front desk came across as unprofessional or unwilling to help when you addressed your issue, I am truly sorry. That is... More

im1class

San Francisco, California

“The best museum I've ever stayed in!”

Reviewed April 26, 2013

The rooms are clean and, if not huge, certainly not small.What fun to take the elevator to each floor to check out the artists projects on each floor! The restaurant was terrific, if a bit pricey, but excellently prepared and worth the splurge. Room service breakfast was good,too. If you come to Tacoma for the Museum of Glass, don't miss... More

Thank you! I'm so glad you mentioned our art collection on each floor— we love it when our guests take advantage of all we have to offer. It's wonderful you got to try BITE and our room service, too! I appreciate you being such a big advocate of our hotel. Next time you need a getaway, we'd love for you... More

411Elle

Portland, Oregon

29 reviews

12 hotel reviews

Reviews in 16 cities

“Great lobby, nice rooms”

Reviewed April 25, 2013

This is a very nice hotel in downtown Tacoma, conveniently located within walking distance of the convention center and the glass museum. The lobby is very striking with art displays, comfortable seating, two bars and a restaurant. The rooms are comfortable with nice toiletries, comfortable beds and nice linens. It was very quiet as well. The check in clerk was... More

Thank you for your honest feedback. While it's wonderful you were impressed with our extensive art collection and comfortable rooms, I'm sorry to hear about the room mix up and how poorly that was handled. This misstep was completely on us and I apologize if this caused you any frustration. Above all, our guests' happiness is always our primary concern,... More

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Hotel Murano, Tacoma

Hotel Murano

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