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Hotel Murano

#2 of 27 Hotels in Tacoma
Certificate of Excellence
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1320 Broadway Plaza, Tacoma, WA 98402 (Formerly Sheraton Tacoma Hotel)
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Hotel Murano
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1,381 Reviews from our TripAdvisor Community

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Traveler rating
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    333
    110
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
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  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1381)
  • Mar-May only
    (397)
  • Jun-Aug only
    (382)
  • Sep-Nov only
    (314)
  • Dec-Feb only
    (288)
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Bothell
2 reviews
3 of 5 stars Reviewed yesterday NEW

The hotel is nice. Wish the check-in staff were friendlier. They act like I am bothering them when I have an issue, like when the room key stops working. I don't like the check-in staff and they have been this way every year for the past three years I have been coming to the hotel.

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Bellingham
1 review
4 of 5 stars Reviewed yesterday NEW

Absolutely Fantastic overall. Even the Showers had great heads and pressure!! Could not hear the neighbors.. Could use more elevator or escalator option... prefer a table and chairs instead of chaise.

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Puyallup, Washington
1 review
3 of 5 stars Reviewed yesterday NEW

The hotel was beautiful and the staff was excellent! Very helpful and welcoming! There was a pageant and it created unnecessary noise with girls roaming the halls being loud at sleeping hours. Nightlife was loud at bar leaving hours with some people yelling profanities that woke us up on the 20th floor. Check for events before booking! It'd be an... More 

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Cheney
1 review
2 of 5 stars Reviewed yesterday NEW

This hotel was cold and impersonal. The elevators had ridiculously long waits and were very hard to use. They insist pn holding extra funds to cover incidental costs which makes you feel like they are doing you a favor by letting you stay there and are untrustworthy

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Nashville, Tennessee
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Great hotel downtown.. A lot of the stores / restaurants close early on the weekends... My hotel room was on the 22nd floor.. I had an Amaaaaaaaaaazing view.... I didn't give 5 stars because I didn't eat at the Restsurant or order room service or use the gym... My restroom was very small.. Could have been a little larger ,... More 

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seattle
Level Contributor
121 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were surprised at this property in Tacoma. Very nice comfortable room. Good air conditioning, firm mattress, nice lighting (except if you wanted to read in bed.) The best shower ever- strong water flow. $8 overnight parking for guests. Very crowded with 2 conventions over the weekend. Took room service over 2 hrs. to deliver extra robe and towels. The... More 

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Crestline, California
Level Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the hotel during a busy weekend with a pageant going on. On checkin, the hotel was absolutely beautiful. Eva, the woman who checked us in at 1am was friendly and capable. The rest of the trip lacked any interaction with competent staff. Housekeeping did not pick up and we had to go to the front desk to... More 

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Puyallup
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel is worth the few extra dollars per night when compared to the other hotels which i looked at before booking this one. It is clean, modern, and the rooms are well appointed. The hotel offers different art themes as you exit the elevator on most floors. It worth looking at each display on each floor. The hotel is... More 

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Seattle
1 review
2 of 5 stars Reviewed 2 days ago NEW

This is a gorgeous hotel in downtown Tacoma, but way too expensive for Tacoma. The hotel has wonderful amenites -- a great gym and a dog-friendly atmosphere. But for the price, there's no pool, and it's not near anything except the Glass Museum.

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Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed at the Murano for one night to attend a work convention that would be two-days. First day was a Monday, I attended the first day of the convention parking at the center. Checked into the hotel after. Parked in their lot. Was told I could leave my car there until after the 2nd day of our meetings. Woke up... More 

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Hotel Review Summarization

What travelers say

  • Very nice(6)
  • Friendly and helpful(4)
  • Room service(4)
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220 photos of this hotel

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Room/suite (49)
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Hotel & grounds (73)
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Dining (3)
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Bathroom (7)
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Hotel & grounds (22)
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Business center/function rooms (1)
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Room/suite (9)
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Dining (2)
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Other (1)
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Prices are for 1 room, 2 adults
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