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Hotel Murano

#2 of 27 Hotels in Tacoma
Certificate of Excellence
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1320 Broadway Plaza, Tacoma, WA 98402 (Formerly Sheraton Tacoma Hotel)
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1,302 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pullman, Washington
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a very nice property. There are displays on each floor highlighting a different glass artist. All of the staff we encountered were smiling and friendly. Hotel was very clean and in good repair.

Review collected in partnership with this hotel

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Phoenix, Arizona
Level Contributor
1 review
5 of 5 stars Reviewed 3 days ago NEW

After having weathered a six hour traffic jam on the 5 from Vancouver to Tacoma, we were relieved to finally be out of the car and this accommodation did not disappoint! Intelligent, professional and friendly staff....well designed and beautifully appointed room and lobby, good breakfast at Bite (the hotel restaurant) the next morning after a most comfortable night's sleep. Details... More 

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Thomas P, General Manager at Hotel Murano, responded to this review

Dear Ed M - Thank you for your wonderful and thorough review! We are thrilled that you enjoyed your stay and our room details and service! We hope to see you again in Tacoma! Regards, Tom Pavlik More 

Portland, OR
Level Contributor
82 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed two nights in late June and were very impressed with the art installations throughout the hotel-truly above and beyond. Our first room was right next to the elevator and because of the noise, we asked to be moved to a quieter room and were quickly moved to a room at the end of the hall with a lovely... More 

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Thomas P, General Manager at Hotel Murano, responded to this review

Dear pdxfan - Thank you for choosing Hotel Murano and for your review. We are pleased to hear that you enjoyed our glass art collection, location and service. We are sorry for the initial hiccup with your room location and glad to hear that it was addressed to your satisfaction. We hope to see you again! Regards, Tom Pavlik More 

Eugene
4 of 5 stars Reviewed 5 days ago NEW

We arrived in rush to get to a wedding and the staff was quick and helpful! The hotel is beautiful and the people were friendly. We had a wonderful view of Mt. Rainer! Overall, we had a wonderful stay!

Review collected in partnership with this hotel

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Thomas P, General Manager at Hotel Murano, responded to this review

Dear tiffanyb292 - Thank you for taking the time to submit a review and for staying with us at Hotel Murano. We are delighted to hear that you enjoyed your stay and our great views. We look forward to welcoming you back in the future. Kind regards, Tom Pavlik More 

Oro Valley, Arizona
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I was pleasantly surprised when i booked an overnight at this hotel. It's a lovely Boutique Hotel with a pleasant staff and excellent locale walking distance to the Museum. Our room was lovely with an exceedingly comfortable bed with an areay of decadent pillows and we didnt feel claustrophobic. The large window overlooked the museum and the harbor. They have... More 

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Portland
1 review
5 of 5 stars Reviewed 6 days ago NEW

Shockingly good hotel. Should we ever have occasion to return to Tacoma there is no doubt we would stay at the Murano. It is probably the most beautiful place in the city and a superior property. If you like modernism and contemporary art you shouldn't miss it.

Review collected in partnership with this hotel

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Thomas P, General Manager at Hotel Murano, responded to this review

Dear joebO9337JM - Thank you for your great review! We hope to see you again in the future. Regards, Tom Pavlik More 

Langley
1 review
4 of 5 stars Reviewed 6 days ago NEW

it was great to find a high quality hotel close to the Classic golf course in Spanaway. Wish i knew it was here for the US Open! the staff were helpful and property was very well managed i will come again.

Review collected in partnership with this hotel

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Raton
1 review
5 of 5 stars Reviewed 6 days ago NEW

I loved staying at this hotel. I was lucky to get a gorgeous view of Thea Foss Waterway. The bed and pillows made it feel like sleeping on a cloud. The food was very good. I would definitely recommend!!

Review collected in partnership with this hotel

Was this review helpful? Yes
Thomas P, General Manager at Hotel Murano, responded to this review

Dear ambrosita2015 - We are so glad to hear that you enjoyed our great views and fantastic beds! Thank you for your review and we hope to see you again in the future. Kind regards, Tom Pavlik More 

Portland
1 review
5 of 5 stars Reviewed 1 week ago NEW

Beautiful hotel lobby, bar, elevators, halls, and rooms. Staff was so friendly and helpful. The workout room was very large compared to others I've seen. Not the sort of place I would go to often due to the expense, but it sure was fun.

Review collected in partnership with this hotel

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Thomas P, General Manager at Hotel Murano, responded to this review

Dear Kari S - Thank you for your fantastic review! We look forward to seeing you again next time your travels bring you to Tacoma. Kind regards, Tom Pavlik More 

Santa Monica, California
Level Contributor
113 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 368 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This hotel -- the former Sheraton -- is in downtown Tacoma. Downtown Tacoma is pretty dead, but they're working really hard to keep it nice and clean. The Murano itself is very nice, and looks infinitely better than it used to as part of the Starwood chain. The decor is akin to what a Virgin America hotel would look like,... More 

Was this review helpful? Yes 2
Thomas P, General Manager at Hotel Murano, responded to this review

Dear Andrew W - On behalf of the hotel, please accept my apologies for the issues that you faced with the service at the front desk. I assure you that this is certainly not indicative of the level of service we strive for or are known for. We value your feedback and rest assured that we will address with the... More 

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