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The Madison Inn by Riversage

2.0 of 5 15 West Rockwood Boulevard, Spokane, WA 99204 (Formerly The Madison Inn by Riverstone)
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Certificate of Excellence 2014
The Madison Inn by Riversage
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The Madison Inn by Riversage
The Madison Inn by Riversage
The Madison Inn by Riversage
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93 reviews from our community

Traveler rating
    42
    33
    11
    4
    3
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19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
164 reviews 164 reviews
34 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed November 6, 2014

This is my second stay. The staff are all thoughtful and kind, the rooms are good size, and location next to Sacred Heart hospital is great. Parking is free! The prices are the lowest in town. Don't expect Hilton or Marriott, but expect great value.

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Kooskia, Idaho
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 16, 2014

What a great place from the time we walked in the door it was been great. Mother in law was having surgery they let us come in early came us a key for the door and off we went. He manager is great so nice and easy to talk too. And marie at check in was great . Jtd

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Idaho
1 review
1 of 5 stars Reviewed October 3, 2014

My stay here was arranged by hospital for my surgery. Check-in gal was very nice. Room was clean but old. TV old. Brought my new gel/memory foam pillow (expensive) but forgot it there when I left. Called them same day I checked out and was promised a call back but had to call them back 4 times over two days.... More 

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TMIManager, General Manager at The Madison Inn by Riversage, responded to this review

Dear fieldlark: Thank you for recognizing that The Madison Inn is a clean hotel and that our Check-in gal was nice. As one of the newest hotels in town we are only twelve years old, since opening we have made several updates including new beds, furniture, paint, carpet and other projects including daily upkeep and maintenance schedules. In most of... More 

Bellingham, Washington
Senior Contributor
27 reviews 27 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 16, 2014

Chose this because it was pet friendly. Then we ended up leaving the dog home. The room was VERY basic and outdated The bed was awful. Worst continental breakfast ever. The staff were all very kind.i will not stay here again.

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Rick B, Director of Digital Marketing at The Madison Inn by Riversage, responded to this review

Thank you for your review. The Madison Inn by Riversage understands the value of a dollar. Our goal is to provide a quality guest room, outstanding service, at a great price. In other words, value. We have tailored and targeted our mix of amenities based on customer demand in order to save costs. And we pass those savings along to you... More 

Pullman, Washington
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 27, 2014

I picked this because of the great reviews and affordable price. We had difficulty figuring out how to get to it, especially with road construction going on. It was clean and seemed to be well-maintained. We didn't do well with the beds. The frig and microwave were handy. The staff seemed friendly and helpful. We won't go back if we... More 

Was this review helpful? Yes 1
TMIManager, General Manager at The Madison Inn by Riversage, responded to this review

Dear Katherine: Thank you for your kind words concerning the staff, cleanliness and value that we offer our guests. I am glad to inform you that the road repairs in and around the hospital and businesses will be completed by the end of August, according to the city planners. I am sorry this caused you concern. We have found that... More 

Calgary, Canada
Contributor
17 reviews 17 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 19, 2014

The hotel is located close to hospitals. The reception staff is very helpful. We stayed for two nights. The rooms are clean, the beds are comfortable. The second day, the cleaning staff did not leave any toiletries. The breakfast is continental. Overall, good value.

Was this review helpful? Yes 1
Burlington, Washington
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 19, 2014

I stayed here for two nights in August and was quite satisfied. My room was just equipped like a nice traditional hotel room. What makes it unique is that it is somehow associated with the Providence Sacred Heart Medical Center. Evidently you can walk directly from the hotel into the hospital although, I never tried that personally. What I liked... More 

Was this review helpful? Yes 1
Rick B, Director of Digital Marketing at The Madison Inn by Riversage, responded to this review

The Madison Inn understands the value of a dollar. We are thankful that you found the Inn a good value, worth coming back. We are indeed located near the hospital but are independently owned. We cater to all travelers, because of our exceptional value and central Spokane location. Bed and pillow preferences are one thing any hotel struggles with, for... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 15, 2014

My husband and I were in Spokane for a wedding. The venue was just down the street from The Madison Inn, so we just picked it for convenience. The decor is a little dated, but everything felt very clean. Yes, it is right across the street from Sacred Heart Hospital and there are patients/visitors who stay at the inn. As... More 

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Oregon
Top Contributor
63 reviews 63 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 11, 2014

The hotel was fine. Nothing special, but it did the job. The staff was very friendly and helpful. It is right across the street from the hospital, so, many of the people staying at the hotel were ill, undergoing treatment or preparing for surgery. This added a strange dynamic to our stay, and at times, made us a bit uneasy.... More 

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Rick B, Director of Digital Marketing at The Madison Inn by Riversage, responded to this review

The Madison Inn understands the value of a dollar. We provide a quality guest room that is quiet, comfortable, and nicely appointed, with personal and caring service - at a very fair price. Thank you for your recent review of the Inn and finding our friendly staff helpful and accommodating. We are indeed located close to a hospital and we... More 

portland,OR
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 11, 2014

Very central location, clean comfortable rooms. Nice young staff. Breakfast is all carbs and much was defrosted. Coffee is amazingly weak for the Pacific Northwest. There is a small extra charge for children over 12. Good value.

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Rick B, Director of Digital Marketing at The Madison Inn by Riversage, responded to this review

We would like to thank you for the review of your families’ recent stay with us. We’re pleased that you found us to be clean, comfortable, staffed with nice people and a good value.   We offer a complementary Continental styled breakfast, which by definition is a selection of sweet breads, breads, rolls, fruit, coffee, tea and fruit juice. In addition to the fruits,... More 

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Additional Information about The Madison Inn by Riversage

Address: 15 West Rockwood Boulevard, Spokane, WA 99204 (Formerly The Madison Inn by Riverstone)
Phone Number:
Location: United States > Washington > Spokane
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Madison Inn by Riversage 2*
Number of rooms: 80
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Also Known As:
The Madison Inn By Riverstone Hotel Spokane
Madison Hotel Spokane
The Madison Hotel By Riverstone
Hotel Style:
#11 Romantic Hotel in Spokane
#13 Business Hotel in Spokane

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