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Holiday Inn Express Spokane Downtown

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801 N. Division St., Spokane, WA 99202
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1 room 1 guest
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Holiday Inn Express Spokane Downtown
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289 Reviews from our TripAdvisor Community

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Traveler rating
    144
    99
    22
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Victor Harbor, Australia
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

In July I was in Spokane for a special reunion and stayed at Holiday Inn Express On the Rock. The staff at reception and in the Manager were so helpful and welcoming. They went out of their way to make our stay very memorable. They even helped us celebrate our time together. Our room was a little dark and dingy... More 

Was this review helpful? Yes
2 reviews
2 of 5 stars Reviewed 2 weeks ago

There are so many things to like about this hotel...so why the poor review? I usually don't write negative reviews and if I do it's because a restaurant made me sick or I've been getting bad service for a while. Last night I checked in. Today is day 2 of a 7-day stay. Why not wait until after the trip... More 

Was this review helpful? Yes
Julie C, General Manager at Holiday Inn Express Spokane Downtown, responded to this review

Thank you for staying with us during your convention, and for your real time feedback. I hope the team here is taking care of your concerns right now and getting you moved to that quiet room as we speak! I am so sorry that the initial part of your stay was less than perfect, and hope that the remainder is... More 

Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed here before and I am finally getting around to a review. Sure, this is a chain hotel...but it sure does not feel like one. The staff are always (I really mean always) cheerful, welcoming and happy to meet any needs. The rooms are spacious, cleaner than "fancier" hotels we have recently stayed at and quiet. Complimentary wine... More 

Was this review helpful? Yes
Julie C, General Manager at Holiday Inn Express Spokane Downtown, responded to this review

Thank you so much for staying with us and for your awesome review! I am so glad to see that we have exceeded your expectations each time you are here! Thank you again and I will pass the kudos along to the team! We look forward to seeing you in Spokane soon! Safe Travels More 

Washington State
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place was very clean and very nice. I was not expecting such great customer service! We were given some wine while we waited for our room to be cleaned. We did not mind waiting 20 minutes with some free glasses of wine! The breakfast bar was sooooo good and clean! They have a pancake machine, fruits, pastries, eggs, bacon... More 

Was this review helpful? Yes
Julie C, General Manager at Holiday Inn Express Spokane Downtown, responded to this review

Thank you so much for staying with us and for your great review! Our mission is to Impress Guests and it looks like we did just that with you! I am glad the team helped you relax while waiting for your room! Thank you again and we look forward to seeing you the next time you are in Spokane, to... More 

Chelan, Washington
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just had a traditional two queen room, no bells and whistles necessary as we were in town for business, not pleasure. The beds were comfortable, the rooms and hotel were clean. The staff was so friendly and accommodating. I loved having the small balcony outside our room that overlooked the river. The location was perfect. We usually go to... More 

Was this review helpful? Yes
Julie C, General Manager at Holiday Inn Express Spokane Downtown, responded to this review

Thank you so much for giving us a shot and for the awesome review! I am so glad you enjoyed your time with us as it is our mission to Impress Guests! Having our Manager's Reception during the week is a nice way to end the day and start the evening. It is always the little things that count, and... More 

Oregon
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stopped here on our travels to Montana. We found the staff extremely helpful, the location great and the value tremendous. We only pulled out overnight bags from our car and I did not pack all my essentials in an accessible location in the car. The hotel provided me with toothbrush, shaving cream and razor - (a real toothbrush -... More 

Was this review helpful? Yes
Julie C, General Manager at Holiday Inn Express Spokane Downtown, responded to this review

Thank you so much first for staying with us, and second for your amazing review! Our mission is to Impress Guests and it sounds like we did just that, all the way around, with you! I am glad you were able to enjoy your morning walk on Centennial Trail, as it is a beautiful walk! Thank you again and we... More 

Edmonton, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff at this hotel went out of their way to make our stay as wonderful as we could have wished! We arrived early the day we were to check in, and they let us enjoy their complimentary breakfast before we were even official "guests"! They also gave us the WIFI password early and took down our number to call... More 

Was this review helpful? Yes 1
Julie C, General Manager at Holiday Inn Express Spokane Downtown, responded to this review

Thank you so much for staying with us and for the awesome review! I am so glad you were able to enjoy our Impressive Service Team! We always want to do whatever it takes to make sure your stay is perfect! (including cleaning up broken glass!) I am so glad they took care of you! Thank you again and we... More 

Vancouver, Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My wife and I stayed six nights at this property, while participating in a regional tennis tournament, as did a number of our teammates. There are number of positives, as well as some negatives. While old, the property was extensively remodeled a few years ago, and is located a stone's throw from the river walk and the Spokane Convention Center.... More 

Was this review helpful? Yes 2
Julie C, General Manager at Holiday Inn Express Spokane Downtown, responded to this review

Thank you so much for staying with us while in town for your tournament! I am glad you were treated well by our team, and that you enjoyed the spacious lobby for visiting with the group. I am sorry that you had a less than perfect stay with us and I will make sure I talk with the reservation team... More 

Winnipeg, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Not only is the location great, the hotel is a beauty. Excellent patio, very attractive lobby, yummy complimentary breakfast (seriously). Hotel was peaceful even when busy, staff were curtious, rooms were spacious and inviting.

Was this review helpful? Yes
Julie C, General Manager at Holiday Inn Express Spokane Downtown, responded to this review

Thank you so much for staying with us and for the lovely review. I am glad you enjoyed all that is the "Castle on the Rock!" We look forward to seeing you again real soon! Thank you again and safe travels! More 

Tempe, Arizona
1 review
5 of 5 stars Reviewed 4 weeks ago

Kyle at the front desk was excellent! He was courteous, helpful, and went out of his way to guarantee that I got a ride to the airport in time to catch my flight! Hands down, anytime I stay in Spokane, I will be staying at the Holiday Inn Express.

Was this review helpful? Yes
Julie C, General Manager at Holiday Inn Express Spokane Downtown, responded to this review

Thank you so much for staying with us and for your lovely review! Our mission is to Impress Guests and I am glad that Kyle did an awesome job for you! I will certainly pass the kudos on to him! Thank you again and we look forward to seeing you the next time you are in Spokane! Safe Travels! More 

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