This is a pretty typical HI Express. It is a large property and sits up on a hill so normally you would have a good view of the area.
They are currently redoing the outside of the building and hale of it was covered with plastic. They were putting up scaffolding to cover the other side when I was there....
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Yes, our hotel is currently wrapped in plastic. The good news is that the later half of February, we should begin to see some of the finished product and begin unveiling the exterior. This will open up our windows and our views. We are due to be finished with the exterior renovation by the middle of March. We are so...
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What a hotel! We had a great time in downtown spokane, I loved the balcony with the view of the river walk. Will definetly have to come back.
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Thank you so much for staying with us here on "the Rock". The views from the decks/patios are amazing! Since your visit, we are continuing the upgrade of our property. The views are temporarily blocked. When it is finished, mid-March, we will have a gorgeous exterior with our views restored just in time for Spring in downtown Spokane. Thank you,...
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Building maintenance aside, you will be hard pressed to find another hotel staff that so truly cares about their guest experience. Tawnya especially goes out of her way to assist with any issues brought to her attention. The manager's receptions are fabulous, and much appreciated in these tough times.
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Thank you so much for the kudos for my staff. They really are amazing and each have a heart to serve. I appreciate you mentioning Tawnya. She is an amazing young lady that strives to accommodate each and every guest. We want you to feel like a part of our family and again, thank you for taking the time to...
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After the worst stay ever, I asked the front desk "was the hotel full last night?" No. "Are there lots of rooms being remodeled?" No. "Then why was I booked in the room under the table saw. Why was I booked in one of two rooms with construction - hammering, nail gun, a man looking through my window on the...
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Dear Belltownvisitor,
Please accept my sincere-ist apology for the circumstances surrounding your stay. We do our best during this time of upgrading the outside of our building to keep our guests informed and away from noise during the day. However, we don't have control of the order in which the work progresses. The good thing is that they don't start...
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My husband has stage four esophageal cancer and needed immediate treatment in Spokane. The Radiation and Chemo treatments took 9 weeks altogether. I lost my job over one year ago due to a back injury and funds have been very limited- since my husband’s income is the only revenue we have. The news of another illness, this one with possible...
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Thank you so much for sharing your experience while staying with us. First, let me say that we, as staff here at the Holiday Inn Express are the ones that are blessed. It was such a delight to see you each morning knowing what you must be going through with each day of treatment, and not knowing what the future...
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We stayed at the Holiday Inn Express on Division St. in downtown Spokane Dec. 9-14, 2011 and loved it! It was comfortable, clean, and felt homey with the Christmas tree and burning fireplace in the lobby. We were also greeted by Bebe, the Gonzaga University bulldog, who helps man the front desk. The staff was very welcoming and kind. Having...
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Dear Tripchiick,
Thank you so much for sharing your experience during your recent stay with us. It is always great to hear great stories from our guests. And thank you for shaing the pictures - those are great! I will be sure to share your comments with the staff. And, yes, even though things look crazy on the outside of...
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I stayed at this hotel this past fall during the Gonzaga Fall Family week-end. I typically ask for the Gonzaga Rate which is less expensive. I was very unpleasantly surprised when I received my bill and the rate was higher than one I heard quoted on the phone by the receptionist while I was at the front desk attending to...
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Thank you for sharing your experience while staying with us for Gonzaga Fall Family Weekend. I am sorry you were unhappy about the rate for this very busy weekend. Just as with the airlines, hotels often increase their rates on high demand days which is the case on this busy weekend. It is likely that the rate you heard quoted...
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We have stayed a couple times at this hotel and find the staff to be most pleasant and accomodating. The rooms are nice, but we stayed on the second floor this time and someone was in the room above us and at about 6:00 a.m. you could hear them through the ceiling. We, also, went down for the manager's social...
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Thank you so much for taking the time to share your experience. We are making improvements to our hotel. We make any possible disruptions as brief as possible. When our lobby and breakfast bar as expanded, we will be address the issue of keeping the lobby warm in the winter and cool in the summer by replacing the doors with...
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Nice location, view, rooms and breakfast. Outstandingly helpful, cheerful and friendly staff! Every individual we encountered was so pleasant...especially Tawnya at the front desk. She helped us out with recommendations, a coupon or two and some quick action when we had a little travel snafu. We will be back!
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Thank you so much for your great comments. Our hope is that we can make your lodging experience while in Spokane happy and stressfree. All of your front desk staff are certified tourism ambassadors and are knowledgeable about the area. We are happy to answer any questions and/or make recommendations for meals or other things to do. Thank you again...
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Truly welcoming hotel, staff friendly & helpful. Very central . , able to walk to the downtown attractions & shopping. Very good breakfast, cookies in the evening. Made our shopping trip most enjoyable.
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Thank you so much for the great review! I do have an amazing staff that does try to do their best to make each guest's stay stressfree and comfortable. Our hotel is your home away from home. We all appreciate you choosing us as your lodging choice while in Spokane. We look forward to your return visit! Have a great...
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