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All 12 Richland hotels

Red Lion Hotel Richland Hanford House

3.0 of 5 Hotel   |   802 George Washington Way, Richland, WA 99352
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Ranked #4 of 12 Hotels in Richland
A recent review
3 of 5 stars reviewed 3 weeks ago
Katie M Portland, Oregon, United States
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190 reviews from our community

Traveler rating
    70
    48
    39
    20
    13
See reviews for
44
36
14
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Red Lion Hotel Richland Hanford House
See the most recent reviews
Portland, Oregon, United States
Top Contributor
93 reviews 93 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When I think of my recent experience I am reminded of the marks they used to have on elementary school report cards for non-academic things, like effort or courtesy. This hotel is satisfactory, and bordering on the needs improvement category. The people were relaxed and courteous and the room was very clean. However, the bed was very uncomfortable, with a... More

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thank you so much for taking the time to write a review! I was glad to read you found the room very clean and the staff relaxed and courteous, however I will be looking into your issues with the bed and the fan. We normally get great comments regarding our beds so I'll definitely be following up. Hope to see... More

Salem, Oregon, United States
1 review
3 of 5 stars Reviewed October 20, 2014

Although my room was bigger than I expected, the heater wasn't working how I felt it should. I called the desk to have someone come check it. They called me back within a couple minutes to say that the system had been turned off for the season. This seemed very odd. After questioning the desk person, I said "So the... More

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thank you so much for taking the time to write a review! I was sorry to read your room was cold and you were told the system had been turned off for the season. I can assure you this is not the case and I apologize as you were given incorrect information. We would love to see you again in... More

Albany, Oregon
Top Contributor
91 reviews 91 reviews
38 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 17, 2014

This hotel is probably one of the best hotels in Richland. It appears as though the hotel is taking an incremental approach to improving the facility, and that's probably what is best for the hotel. I am always impressed by the 70s modern architecture of the Red Lion brand and this is one amazing example. The room was clean and... More

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thank you so much for taking the time to write a review! I am so glad you have chosen the Hanford House as your home away from home when you travel to this region. We look forward to seeing you again soon. Until then , safe travels. Ian General Manager More

2 reviews
3 of 5 stars Reviewed October 8, 2014

The street side is noisy and the windows were so dirty you could hardly see through them. There is no 'comfy' type chair or sofa in the room, you have either the beds or the desk chair to sit on. Bed was okay, room was clean but the property is generally worn and rather tired in appearance. Front desk was... More

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review! I am so glad you found the staff to be helpful and efficient. Thanks also for the feedback regarding your room.. I have already passed your comments onto housekeeping so they can rectify Come back and see us again soon. Ian General Manager More

Columbus, Indiana
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 8, 2014

My husband and I stayed here for four nights. The staff at the hotel was nice and helpful. The beds were comfortable. We were puzzled as to why there was a fan in the bathroom that wasn't hooked up to any switch. No fan means a moist, sticky bathroom. Also, our ac was very noisy. At times we could smell... More

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking to time to write a review! I'm so glad you enjoyed your stay and appreciate your feedback so we can look into the fan issues. Looking forward to your next visit, until then safe travels. Ian General Manager More

Kennewick, Washington
1 review
5 of 5 stars Reviewed October 7, 2014

I stayed with you for five days this month due to the resurfacing of my hard wood floors. I am 84 yrs old, am wheel chair bound and have a small dog. Every staff member went out of their way to make me feel safe, welcome and pampered. seriously, from the maintenance workers who unloaded my luggage and wheel chair,... More

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review of your stay! We were so glad you stayed with us during your renovation. We'd love to see you again real soon, so we can pamper you some more. All of your comments have been passed onto the staff. Take care. Ian General Manager More

Seattle, Washington, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 6, 2014

Property is SERIOUSLY DATED. Really great location... but needs an entire makeover. People in the room below us were smoking on their porch and despite 4 phone calls every 15 minutes..(and being very polite about the request) our room STUNK like cigars and cigarettes for the remainder of the evening and on to the next day. Cleaning staff finally showed... More

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review of your stay! I was glad to read you found the staff friendly, but I do apologize for the other issues you encountered. We have addressed your problems today at our staff meeting so that we do better in the future. Management called yesterday and has adjusted your bill... More

Richland
2 reviews
5 of 5 stars Reviewed September 27, 2014

We have made many weekend trips to Hanford house this past year and it is a great place to stay. Jill at front desk is so nice and the whole staff works hard to make your stay as enjoyable as possible. The location is great and you have easy access to whatever you plan to do. You can't go wrong... More

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review! We really do appreciate your business and comments. I will be sure to pass them on to all concerned. We look forward to seeing you again real soon..travel safe until then. Ian General Manager More

Chippewa Lake, Ohio
1 review
5 of 5 stars Reviewed September 22, 2014

From February 5th, 2014 to September 20th, 2014, I stayed at the the Red Lion Hotel Hanford House for business. The entire time, we made a lot of friends with the Ripples staff, housekeeping, and front desk staff. They were very courteous, and friendly the entire time. The Ripples staff was very accomodating withthe atmosphere, and gave us suggestions when... More

Review collected in partnership with Red Lion Hotels

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review of your stay! We are going to miss you too, come back and see us soon. All the best Ian General Manager More

Surrey
1 review
5 of 5 stars Reviewed September 18, 2014

I arrived late in the evening. The front desk lady was friendly and attentive. I had a special request that required placing some items in freezer. Staff was helpful and friendly. When I needed to retrieve my samples the staff was helpful and friendly. During the show and lunch, staff was helpful and friendly. Checkout - you guessed it, friendly.... More

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thank you so much for taking the time to write a review of your stay! I was very glad to read you found the staff to be attentive and friendly, and that should you return to this area you'll be staying with us. We look forward to seeing you again soon, but until then safe travels. Ian General Manager More

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Additional Information about Red Lion Hotel Richland Hanford House

Address: 802 George Washington Way, Richland, WA 99352
Phone Number:
Location: United States > Washington > Tri-Cities > Richland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Red Lion Hotel Richland Hanford House 3*
Number of rooms: 149
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Also Known As:
Red Lion Richland
Richland Red Lion

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