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Red Lion Hotel Richland Hanford House

3.0 of 5
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802 George Washington Way, Richland, WA 99352
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Red Lion Hotel Richland Hanford House
Best prices for: 1 room 1 guest
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Ranked #5 of 12 Hotels in Richland
A recent review
3 of 5 stars reviewed 2 weeks ago
Leftywalk
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204 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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    (44)
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    (88)
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All months
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for business for about a week. The rooms were comfortable and clean. Bar area and food were also clean and affordable. Front desk staff was great and house keeping was great getting me the things I need. I like the fact they paid for my cab to the airport!!!!! We walked around and went out a few nights... More 

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review! I was so glad to read you had a great time here and the staff were all helpful. We look forward to welcoming you back real soon, until then safe travels. Ian General Manager More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

The hotel made use wait 3 hours to check in on a room that was already cleaned ! The hotel gave away our room with 2 double beds . Had to call the front desk 5 times and go up to it 3 times in 6 hours just to get a roll away bed !! The room was over 80... More 

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review! I was very disappointed to read of your experience, and I do apologize for all the issues you encountered. I can assure you follow up will be carried out with Department Heads as we really can do better. We would love to see you back again and I would... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

This was our first time visiting Richland and we thought we would be safe choosing this hotel because it's a red lion hotel. It it was dirty and the Air did not work in the room. It was very warm and miserable in the room so I did not get good sleep for my interview the next day. The front... More 

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review! I was very disappointed to read of the issues you had with your stay and do apologize for this. I was glad to read our front desk was courteous in trying to resolve your problem. We would love to see you back one day, and I would personally handle... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

I stay for business once or twice every week. The front desk staff is amazing and nearly always is able to put me in the room type/location I prefer. Unfortunately, lately the cleanliness has suffered and lots of things falling apart/not working. Old food left in fridge or on desk, no chair for desk, broken window and coffee pot. Just... More 

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review! I do apologize for the issues you encountered and will be looking into them immediately. I can assure you this will be a top priority. During your next visit I would love to meet you personally, just ask for me at the desk. Safe travels until then Ian General... More 

Richland, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

A few friends of my Mom's came from out of town for her funeral and they all stayed at the Red Lion. We had 4 rooms total and everyone enjoyed their stay. The hotel was clean, nice, and has a beautiful view from the restaurant. The staff were great especially the housekeeping manager Toni who went above and beyond to... More 

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review of your stay! I was so glad to read everything was great and that our staff provided excellent service, I'll be sure to pass on your comments to them. I appreciate you choosing us again.. Ian General Manager More 

Trumbull, Connecticut
1 review
5 of 5 stars Reviewed February 24, 2015

The rooms and common areas are clean, modern and pleasantly comfortable. Soft, fluffy towels and a comfortable bed are waiting! The staff is extremely accommodating, polite and always friendly. Love the dark roast coffee at breakfast and the happy hour food deals are great. The courtyard and river views are absolutely amazing! I often work remotely while visiting family in... More 

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review! I am so glad we have made the hotel your home away from home, and appreciate all of your comments. We are looking forward to your next visit already Safe travels Ian General Manager More 

Arlington, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 22, 2015 via mobile

There was nothing special about this hotel. The doors to the room had to be pulled shut to latch. This resulted in "slamming" sounds all evening. I asked for a crib in the room when I made the reservation and at check-in. It took waiting three hours and asking again twice before the front desk clerk finally brought it. A... More 

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thank you so much for taking the time to write a review! I was disappointed to read of the forgetfulness of the front desk agent and do apologize for this. I can assure you I have already followed up with the manager concerned. The clock was also fixed in your room, I appreciated the picture. We really can do better... More 

Tennessee
Contributor
19 reviews 19 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 18, 2015

Stayed here for business. Very convenient location. Older hotel but very clean and well cared for. Staff was very friendly and they serve a hot breakfast with real eggs, not powdered ones, which I hate. One suggestion: Ask for a room with a river view. The other side faces the road and there can be quite a bit of road... More 

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review! I was so glad to read you found our staff friendly and that you loved the breakfast we serve. We are already looking forward to your next visit. Safe travels until then Ian General Manager More 

Seattle, Washington
1 review
5 of 5 stars Reviewed February 9, 2015

Thank you. With great happiness and pride I wrote this review. I just returned home from a 2 night stay at the Richland Red Lion. I found the stay perfect. I appreciated the warmth and atentive thoughtful interactions with staff during my stay. The breakfast buffet is a great deal..The recently remodeled dining room and bar area have a lovely... More 

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review! We are so glad to see you once again, and appreciate your comments. Don't wait too long to come visit us again. Ian General Manager More 

Olympia, Washington
1 review
4 of 5 stars Reviewed February 1, 2015

Although it has been a Richland trademark for many-many years, it is a very clean and updated property. The room and facilities were very nice and a convenient location. It was comparably priced and we would stay there again.

Was this review helpful? Yes
HHCC, General Manager at Red Lion Hotel Richland Hanford House, responded to this review

Thanks so much for taking the time to write a review! We are so glad you have chosen us as your home away from home in The Tri Cities and look forward to your next visit real soon. Safe travels. Ian General Manager More 

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