I am on the road over 200 days a year. I have stayed at many locations all across the western USA. Without a doubt this place has now become my favorite place to stay. My reservation is always correct, I always get upgraded to a suite without even asking - who does that anymore? Most places make me beg for... more

Most egregious mangement I've encounter in any business. We were charged for an extra night and can not get it removed as the manger thinks I made my reservation with a High School sport team. I explained that I made my reservation seperately and on my own. The charge was removed at check out but fraudently recharged on my 4... more

Stayed here in May 2007. Place appears to be pretty new & was clean. Nice basic room.........lots of pillows on bed..........DSL, tv, microwave, & fridge in room. It was a bit noisy above with kids running up & down the hallway. Pretty simple but nice place, although with a final bill of about $140/night, I feel it's overpriced...........& that was... more

Where do I start? The hotel is noisy-you hear what's going on all around you. The beds are too low, making it uncomfortable to get in & out. The mattresses felt like they were purchased from a homeless shelter. I could feel EACH coils when I laid down. THE most uncomfortable bed I've ever paid to sleep in. The front... more

We stayed at the Holiday Inn Express with my daughter's softball team, in Richland for a tournament. We found this to be a good choice for her team's stay. Our room had a king bed with a full size sofabed. Our two kids, age 8 and 11, slept together in the sofabed and had enough room. We were able to... more

We've stayed at this Holiday Inn twice. For my duaghters tenth birthday we thought it would be fun to have a sleep-over/pool party with five of her friends. We went a few weeks before the party to check out the hotel. The hotel had only been open about a month. The desk clerk show us all the different rooms, the... more