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Holiday Inn Express Hotel and Suites Richland

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1970 Center Parkway, Richland, WA 99352
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Holiday Inn Express Hotel and Suites Richland
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Holiday Inn Express Hotel and Suites Richland
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59 reviews from our community

Traveler rating
    22
    23
    9
    3
    2
See reviews for
16
8
2
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is a fairly new hotel, so I expected comfortable beds. The mattresses seem old and a bit sway back. Not very quiet. Nothing like having a night's sleep interrupted by the guest laundry that is in the hall. Breakfast is typical of today's mid-range hotels. Unfortunately I won't stay here again!

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Kerber, General Manager at Holiday Inn Express Hotel and Suites Richland, responded to this review

Dear Jim R, You are correct, we are just a few weeks away from our final shipment of new beds! The upper floors are done, the suites are finished. What's interesting is how bed comfort is so different from guest to guest. Certain guests love a super firm mattress, others not so firm, so for a little while longer we... More 

Peru, Nebraska
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed February 7, 2015

We stopped here as we were looking for a nice pet-friendly hotel for our two cats. Great pricing. We were upgraded to a room/suite with a balcony. We were able to go in the side door which allowed us to easily bring our pets in. After a long drive from Nebraska, we were able to get a great breakfast the... More 

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Aliso Viejo, California
Contributor
19 reviews 19 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 12, 2015

This property's location is very convenient for my business trip. It is a short drive from Tri-city airport and nearby are shopping center, drive-thru & other restaurants, and gas stations. It is located far enough from a major road or freeway that makes this place quiet and isolated. What really impressed me with this property is the quality of people... More 

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Contributor
15 reviews 15 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 23, 2014

This was in a great location off the freeway and close to the mall and many restaurants. The staff were friendly and efficient. Lee and the front desk greeted me and made me feel welcomed and invited me back to the lobby for the nightly fresh baked cookies and milk. YUM! The breakfast in the morning was hot with a... More 

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Yakima
Top Contributor
96 reviews 96 reviews
77 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed December 10, 2014

Four of us stayed at this property a couple of weeks for my son's basketball tournament. We couldn't have been happier. The gentleman that helped us both Friday and Saturday nights (11/15-11/16) was great and helpful. Came up and fixed our tv also which had a small connection issue on one of the two flat screens. We were in one... More 

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Pasadena, Maryland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 2, 2014

The place was so nice!! It was very clean and loved the aromatherapy in the Lobby! The staff was super friendly and helped us out of towners find good restaurants. The free breakfast had alot of options and was kept nice all morning. The warm cookies and milk at 5 pm were FABULOUS!! We also took advantage of the pool... More 

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Senior Contributor
38 reviews 38 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 22, 2014

I visit IHG properties all over the U.S. its easy for me to see the majority of the properties are clean nice looking and have great rooms. The things that really stick out to me are the service and how the staff treat me when I come in. The guy at the front desk this morning was absolutely wonderful. Was... More 

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Kerber, General Manager at Holiday Inn Express Hotel and Suites Richland, responded to this review

Dear Cleveland W, We are always happy to find out our staff was providing our guests with great service. Come back and see us soon! Mark Kerber, General Manager More 

Beaverton, Oregon
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 29, 2014

The cinnamon rolls were cold-- both trays in the warmer! Other than that room was clean, bed was comfortable---plenty of plugs in the room --- a big plus and loads of parking spaces. I do miss being acknowledged as a Platinum Elite member when I check in.

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 28, 2014

I stayed at this hotel for my first visit to Washington and I'm glad I did! The staff took good care of the place. The room was nice and clean. The breakfast had plenty of options and all the food was always well stocked even during the morning rush. The pool area was great! It had a nice indoor pool... More 

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Pendleton, Oregon
Senior Reviewer
8 reviews 8 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 28, 2014

We love this hotel, we stay here every time we are in the area, just a few minutes from the Columbia Center Mall, numerous restaurants and entertainment. Front desk is excellent,always nice and ready to help, last time we were upgraded to a two queen suite, we loved the extra space and easy access. A BIG Thank you to the... More 

Was this review helpful? Yes 3
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