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Holiday Inn Express Hotel and Suites Richland

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1970 Center Parkway, Richland, WA 99352
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1 room 1 adult
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Holiday Inn Express Hotel and Suites Richland
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75 Reviews from our TripAdvisor Community

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Level Contributor
307 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 stars Reviewed November 17, 2015

I often wondering if HIEX compete to find the slowest wireless internet. If that's the case, here's the winner in my mind. Also was put in room directly over fire pump which seemed to kick on every 15-20 minutes all through the night. Woke us up on a regular basis.

Thank BlueHenFlyer
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Richland, responded to this review

Dear BlueHenFlyer, Thank you for taking the time to review our property. We regret that the poor internet connection and noise from the pump were a let down during your stay. Please know that this is not reflective of our daily high standards. I have sent you a private message to obtain additional details regarding your stay. I hope to... More 

Level Contributor
170 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed November 11, 2015 via mobile

I found the location a little difficult to get to. Once I got there it was fine. Hotel was fairly quiet until someone turned water on or flushed a toilet. Breakfast was typical. Front desk service was fine. All typical holiday inn express. Overall very good.

Thank Dan C
Level Contributor
96 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed September 29, 2015

This is like most all Holiday Inn Express hotels. It is clean and comfortable. I especially liked the staff. I was leaving early in the morning for the Prosser Air Balloon morning flight and the front desk lady helped me get some breakfast even though it was not breakfast time yet (5:30am)! She was awesome, wish I knew her name.... More 

Thank heidi84
Guilderland, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 19, 2015

September 2015 Not your typical review but I wanted to acknowledge an incident of exceptional customer service... My wife stumbled and fell in front of the hotel entrance. The general manager (Mark Gerber) witnessed her fall and immediately came to her service. I was unreachable so Mark drove my wife to the emergency room, stayed with her for her entire... More 

1 Thank Bernie F
Montgomery, Alabama
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 14, 2015

Love the partial view of the river, not clear, but a peek a boo view.....did not tell us that on the phone, and yes, PREMIUM price for a Holiday Inn. Food is average, staff is WONDERFUL. Very polite, very top notch, like 5 star, all hotel staff SUPERB, amazing attitudes, full kudos to the staff. However, the food is very... More 

2 Thank Allis G
Portland, Oregon
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed September 1, 2015

We stayed at the Holiday Inn Express Hotel and Suites in Richland in August on a family roadtrip. Booking - Booked through the Priority Club/IHG website using IHG Rewards Location - It is a little tricky to get to. We ended up in the mall by Famous Dave's and were tantalizing close yet separated by the railroad tracks. Check-in -... More 

2 Thank PDXPortland
Grants Pass, Oregon
Level Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed September 1, 2015 via mobile

This hotel was perfect for our needs as a one-night stop on a road trip. We enjoyed the late night pancakes, the free hot breakfast and the pool. The pool was open 24 hrs, which was nice. Everything was clean, we slept well and the staff was friendly.

2 Thank yakima4
Moses Lake, Washington
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 27, 2015

The hotel is nice, we've stayed here before. It's a little tricky to get to, but it's close to the mall and the arena. The bed was nice, the pool area is cool with a hot tub and a "rock" landscape. I was nervous to see that we had a room right next to the elevator but I never heard... More 

2 Thank KJW1977
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 1, 2015 via mobile

I was there recently for two nights onna busines Trip. Clean, friendly, good rooms, and close to the airport but far enough to have no noise. Close to some shopping and congress center. Close interstate/highway exit. Fast and simple check in and check out. I would stay there again for the next visit.

1 Thank Dirk O
Kelowna, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 21, 2015

Be aware government rate is for a single person only, we have never encountered this before. The practice of adding $10.00 per night for an additional person is definitely new to me, then being assigned a suite (no request was made) for an additional $12.00 per evening made our stay worse. The manager on duty reduced the Friday night charge... More 

1 Thank Rob H
Kerber, General Manager at Holiday Inn Express Hotel and Suites Richland, responded to this review

Good Morning Rob, We look forward to seeing you back here real soon! We strongly suggest you contact us directly so we may reserve the exact room you want at the appropriate discount. Our staff is trained to provide you with that award winning "5-Star" service you deserve, the type of service our guests have become accustomed to. Book directly... More 

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125 photos of this hotel

Management photos: Courtesy of the property manager

All management photos (125)
Room/suite (33)
Hotel & grounds (29)
Dining (11)
Pool/beach area (5)
Bathroom (2)
Business center/function rooms (1)
Other (44)
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