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All 11 Richland hotels

Holiday Inn Express Hotel and Suites Richland

2.5 of 5 Hotel   |   1970 Center Parkway, Richland, WA 99352
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Ranked #3 of 11 hotels in Richland
A recent review
4 of 5 stars Reviewed June 17, 2014
traveler52CDA Coeur d'Alene, Idaho
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48 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Coeur d'Alene, Idaho
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 17, 2014

The staff was very accommodating and friendly. Overall very clean and comfortable rooms. Tons of cable TV options, great swimming pool and hot tub areas, and a very nice breakfast. There were baseball teams there while we stayed, but we felt they were reasonably quiet. The front desk even asked us if we had any problems with the teams making... More

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Fair Oaks, California
1 review
4 of 5 stars Reviewed May 29, 2014

I first stayed 5 weeks here for work and would highly recommend this hotel. The staff are great! Cookies and milk at 6pm each night and then they put out either a soup or chili. They staff are very helpful, friendly and very accommodating. My only negative would be the workout area, I wish it had a bit more.

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Las Vegas, Nevada
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 4, 2014

Had business in Richland and chose to stay at the H.I. It was a bit awkward to get to, but once I got my coordinates, had no problems after that! Hotel staff very nice and one thing I noticed the first night is how quiet it was. I was there almost the whole week and it was very peaceful and... More

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16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 24, 2014 via mobile

When we arrived in the evening, the hotel had chili and fresh cookies sitting out for guests. Room was clean, had microwave and fridge. Pool and hot tub are nice.staff running around assisting people. The onlt negative is The beds were supersoft but had a pre form and hurt my back. I would still stay here again. Very family friendly

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Spokane, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2014

This hotel definitely lived up to my high expectations. I can always find something wrong at a hotel (usually many); however, I could not here. The pool area is large, non-echoy, nice sized hot tub, and open 24 hours; breakfast bar has many options and coffee is served all day; we were met with cookies and milk at check in,... More

Was this review helpful? Yes 1
Spokane, Washington
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 27, 2013

Me and a few friends stayed at this location for an event in Pasco. I thought that the staff was exceptionally friendly and very helpful. Rooms are a little out of date, compared to a few that I have stayed at. It was nice that the pool is open 24 hours, they also have a hot tub and a sauna.... More

Was this review helpful? Yes 1
Victoria, Canada
Top Contributor
77 reviews 77 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 14, 2013

Recent 2 night stay here, very nice property. Tricky location, as on a no thru street with strange exits off highway. Staff was friendly, mini suite we had was very well laid out and roomy. The bed and linens were wonderful, want to buy some for home! Pool area and patio was nice. Areas all very clean and bright. Lots... More

Was this review helpful? Yes 1
Vancouver, Washington, United States
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 11, 2013

Stayed after a long drive out to Pullman to drop of our son. Had the 3rd floor with a deck facing the river. Breakfast was excellent in normal HI fashion. Pool was nice...open 24 hours which is nice. Getting there is bit wired and even tripped up my navigation system. Beds were soft and pillows a plenty. We will stay... More

Was this review helpful? Yes 1
Seattle, Washington
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 11, 2013

We have been visiting this area for awhile and first time staying here. The upgraded our room without even asking. Facility in good shape and modern. Great pool area for unwinding, needs work on the workout room though. Good breakfast compare to the standard continental one. The suite was large and equipped.

Was this review helpful? Yes 3
Newberg, Oregon
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 8, 2013

When I made my reservation online it was for $112.00 per night. When I checked out the second night was $130.00. I inquired at the front desk and they were quick to show me where I had initialed the higher rate for the second night when I checked in. They were correct in that I did sign for it. My... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Richland, responded to this review

Dear Jeff R, Thank you for being an IHG Rewards Club Platinum Elite and your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the rate confusion and the poor customer service provided by our housekeeping which was unacceptable. We will address these points. I assure you the feedback... More

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Additional Information about Holiday Inn Express Hotel and Suites Richland

Address: 1970 Center Parkway, Richland, WA 99352
Phone Number:
Location: United States > Washington > Tri-Cities > Richland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Richland 2.5*
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Also Known As:
Holiday Inn Richland
Richland Holiday Inn

44 photos of this hotel

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Hotel & grounds (11)
Dining (5)
Room/suite (13)
Pool/beach area (3)
Other (13)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites in Richland, WA is located in the heart of the Tri-Cities (Pasco, Richland, Kennewick). Located just South of the Columbia River we're just minutes from Pasco/Tri-Cities Airport (PSC) and even closer to the TRAC in Pasco. Government employees love our location. Discounts offered Sunday - Thursday nights to Washington State Employees and Federal Employees. Please call the hotel to see if you qualify for the 'Government Rate'. Our hotel is located near the heart of Richland, Washington, just south of the Columbia River. Our hotel is three miles from Columbia Pointe Golf Course. The Holiday Inn Express Richland hotel is a three storey hotel with 82 rooms. Most suites include a panoramic view towards Richland with balconies overlooking the Columbia River Valley as well as connecting rooms and cribs. Enjoy our complimentary Express Start breakfast buffet, 24-hour indoor/outdoor tropical pool and spa, exercise gym, and business center with high-speed wireless Internet access. Laundry/valet services, guest laundry facility, meeting/banquet facilities and audio/visual equipment are also available in our Richland hotel. Area business's include: Flour, Hanford, Bechtel, Department of Energy, Toyota Center, TRAC, ConAgra Foods, Lamb Weston, Kohl's, Macy's, Hammer, and more. ... more   less 
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