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Holiday Inn Express Hotel and Suites Richland

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1970 Center Parkway, Richland, WA 99352
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1 room 1 guest
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Holiday Inn Express Hotel and Suites Richland
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73 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Level Contributor
92 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is like most all Holiday Inn Express hotels. It is clean and comfortable. I especially liked the staff. I was leaving early in the morning for the Prosser Air Balloon morning flight and the front desk lady helped me get some breakfast even though it was not breakfast time yet (5:30am)! She was awesome, wish I knew her name.... More 

Guilderland, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

September 2015 Not your typical review but I wanted to acknowledge an incident of exceptional customer service... My wife stumbled and fell in front of the hotel entrance. The general manager (Mark Gerber) witnessed her fall and immediately came to her service. I was unreachable so Mark drove my wife to the emergency room, stayed with her for her entire... More 

Helpful? 1
Montgomery, Alabama
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love the partial view of the river, not clear, but a peek a boo view.....did not tell us that on the phone, and yes, PREMIUM price for a Holiday Inn. Food is average, staff is WONDERFUL. Very polite, very top notch, like 5 star, all hotel staff SUPERB, amazing attitudes, full kudos to the staff. However, the food is very... More 

Helpful? 2
Portland, Oregon
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Holiday Inn Express Hotel and Suites in Richland in August on a family roadtrip. Booking - Booked through the Priority Club/IHG website using IHG Rewards Location - It is a little tricky to get to. We ended up in the mall by Famous Dave's and were tantalizing close yet separated by the railroad tracks. Check-in -... More 

Helpful? 2
Grants Pass, Oregon
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was perfect for our needs as a one-night stop on a road trip. We enjoyed the late night pancakes, the free hot breakfast and the pool. The pool was open 24 hrs, which was nice. Everything was clean, we slept well and the staff was friendly.

Helpful? 1
Moses Lake, Washington
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 27, 2015

The hotel is nice, we've stayed here before. It's a little tricky to get to, but it's close to the mall and the arena. The bed was nice, the pool area is cool with a hot tub and a "rock" landscape. I was nervous to see that we had a room right next to the elevator but I never heard... More 

Helpful? 2
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 1, 2015 via mobile

I was there recently for two nights onna busines Trip. Clean, friendly, good rooms, and close to the airport but far enough to have no noise. Close to some shopping and congress center. Close interstate/highway exit. Fast and simple check in and check out. I would stay there again for the next visit.

Helpful? 1
Kelowna, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 21, 2015

Be aware government rate is for a single person only, we have never encountered this before. The practice of adding $10.00 per night for an additional person is definitely new to me, then being assigned a suite (no request was made) for an additional $12.00 per evening made our stay worse. The manager on duty reduced the Friday night charge... More 

Helpful? 1
Kerber, General Manager at Holiday Inn Express Hotel and Suites Richland, responded to this review

Good Morning Rob, We look forward to seeing you back here real soon! We strongly suggest you contact us directly so we may reserve the exact room you want at the appropriate discount. Our staff is trained to provide you with that award winning "5-Star" service you deserve, the type of service our guests have become accustomed to. Book directly... More 

San Francisco, California
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed July 18, 2015

HOLIDAY INN EXPRESS & SUITES – RICHLAND, WA Lovely spacious room with all the amenities, cleanliness and service one expects at HI Express…fridge and microwave, large desk and good wifi. Great full-fare breakfast. Location was quiet, at the edge of town near a major shopping mall. Auto access was a bit awkward due to local street configuration (our Garmin navigator... More 

Helpful? 1
1 review
4 of 5 stars Reviewed July 12, 2015

We always stay here when we come to town the pool is usually always open and the free breakfast is great. Things were a little different this time I won't post about it but I would like to speak to someone at the motel about it

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121 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (32)
Pool/beach area (6)
Dining (9)
Room/suite (35)
Other (39)
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