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M Hotel

1515 George Washington Way, Richland, WA 99352-2689 (Formerly Clarion Hotel & Conference Center)
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M Hotel
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Ranked #10 of 12 Hotels in Richland
A recent review
5 of 5 stars reviewed 1 week ago
Jay S auburn
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11 reviews from our community

Traveler rating
    2
    5
    0
    1
    3
See reviews for
6
Couples
0
Solo
0
3
Rating summary
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Sleep Quality
    1 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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auburn
Reviewer
4 reviews 4 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here with my family on my recently trip to richland wa. WOW what a surprise this place was. They have a Indoor water park! My kids loved it. Breakfast was huge, staff was great and the rooms was so nice. They are making great improvements to this hotel and I can not wait wait for my next trip.

Was this review helpful? Yes 3
Colfax, Washington
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 20, 2015

We came for a softball tournament and this was the only place we could get, if our other teammates weren't staying there we would have gone somewhere else even if it was a longer drive. We had a first floor and the sliding door didn't have a lock on it, instead it had a locking bar, so there was no... More 

Was this review helpful? Yes 1
Seattle, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2015

I came here last weekend before heading back home from Idaho and I enjoyed my stay. The hotel does need a little work done but the staff said it will all be finished by the upcoming summer months. Overall, friendly and welcoming staff with amazing service. I will be back with family during the summer.

Was this review helpful? Yes 1
Aberdeen, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 19, 2015

If I could give no stars I would! I stayed here with a choir group and would have left if we had somewhere else to go. One room had a dead mouse in it, another had standing water in the bathroom and my room had stained sheets on one of the beds. The sink in the bathroom was dirty around... More 

Was this review helpful? Yes 1
Montesano, Washington
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 19, 2015

We are generally a Motel 6 or Super 8 kind of traveling family. I'm not into spending a load of money on a place to sleep. I want it to be clean, and safe for the family. We are at the M Hotel in Richland. I'd call it a former 4 star hotel, at 1 star prices. $63 a night... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 13, 2015 via mobile

We spent two nights here for a fast pitch tournament first room we got on the second floor overlooking the pool, air conditioner did not work which made the room muggy and uncomfortable impossible to sleep. Alarm clock did not function and the wallpaper behind the TV was all peeled off. We asked for a second room and the air... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 12, 2015 via mobile

Walking into this hotel I already knew this hotel had been recently acquired and were in the process of updating a shabby hotel. If you are a couple looking for a quiet romantic getaway, not your spot. If you are a family with kids or better yet a traveling team...... This is the spot! Yup, the rooms need updating, but... More 

Was this review helpful? Yes 3
Rhonda O, General Manager at M Hotel, responded to this review

Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank you, M Hotel & Conference Center More 

Calgary
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 11, 2015

Viewed three rooms here. All have peeling wall paper. Dirty, stained carpet, dirty and stained everything really. Phone didn't work in one room, didn't stay to see what else didn't work. This room has some type of animal living in the wall. All you hear is it moving back and forth and scratching. Told there was a laundromat on 3rd... More 

Was this review helpful? Yes 1
Rhonda O, General Manager at M Hotel, responded to this review

Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Apologize that you did not have an enjoyable stay. This hotel will be undergoing a renovation within this year. We hope you will come back and... More 

Leicester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 30, 2015

Visited here with my family and my little one loved the pool! Room was clean, staff incredibly friendly and helpful with my little one ensuring that we had everything we needed. Will definately stay here again!

Was this review helpful? Yes 4
Rhonda O, Manager at M Hotel, responded to this review

Dear Guest, On behalf of my staff and myself I want to thank you for sharing your stay. Hope you will stop by again Thank you M Hotel & Conference Center More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 17, 2015

I have stayed at this property before, and was not impressed the last time but now the property is a lot cleaner now but still needs renovation which the staff said they are going to. I can't wait for the end product. All in all came here for the pool because it is b nice but the slide was not... More 

Was this review helpful? Yes 3
Rhonda O, General Manager at M Hotel, responded to this review

Dear Guest, We would like to thank you for taking the time to your most recent stay with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the... More 

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