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1515 George Washington Way, Richland, WA 99352-2689 (Formerly Clarion Hotel & Conference Center)
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M Hotel
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18%
Ranked #10 of 11 hotels in Richland
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48 reviews from our community

    Trip type
Traveler rating
    3
    4
    7
    10
    24
Date Rating
1 review
2 of 5 stars Reviewed April 15, 2013 via mobile

We came in to town for a softball tournament and stayed at the M. We had several teenagers and hotel was full of them the staff handled them well. BUT the rooms above the conference room facing the pool have no air conditioning....this is VERY confusing for a hotel in the middle of the tri-cities above an indoor pool. Not... More

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1 review
1 of 5 stars Reviewed April 14, 2013 via mobile

Room was hot and dirty. No air at all. Vents were dirty with dust hanging from them. Staff was rude about changing us. Not going back there again. Will tell all friends and family if our horrible experience as well.

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Travelers are raving about these Richland hotels

1 review
1 of 5 stars Reviewed April 13, 2013 via mobile

Elevator is broken. Our terrace door wouldn't shut completely. No hot water. Had men walking up and down the halls last night knockin on doors at 3 and 6 am. So much pot being smoked in the halls it permiated our room. Lude acts happening in the hall. The front desk does nothing the manager is never here. We are... More

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Tacoma, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 18, 2013

Our room was dirty & the bottom of my socks became black from the filthy carpets. When showering, water temperature would change to ice cold then boiling hot when the room next door would shower. Our room key was assigned to another family. We were in the room when they tried to enter our room. We had to have the... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 3, 2013 via mobile

Elevators are old and one is completely broken down. The fire hose on the 4th floor is full of growing mold and the hallway carpets are dirty, old and stained. Our room was filthy! The carpets have old food on them. The beds are so old and uncomfortable with the thinnest sheets I have ever seen! Would never stay here... More

Was this review helpful? Yes 1
Portland, Oregon
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 21, 2013

Staff is rude, lazy and incompetent. They don't know where to find things, forget to bring extra towels/pillows as requested, never apologize for any inconvenience and generally don't seem to care about their guests experience. Traveling with 3 children under 4years, I stayed here twice in 2weeks for several days at a time. The first time I was placed in... More

Was this review helpful? Yes 1
Ephrata, Washington
1 review
5 of 5 stars Reviewed January 3, 2013

Our stay was very pleasant! The rooms are clean and comfortable. We found the staff to be very, very friendly and accommodating. The swimming area is fantastic for the kids and there is plenty of room to hang out with friends and enjoy each other's company. My children absolutely love this facility! The breakfast buffet has a wide variety to... More

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Washington State
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 11, 2012

We went to have dinner in the restaurant for a birthday party, there were 25 or so of us and we all had wonderful service and the food was very good. Not sure about the other reviews, but we had a great time!!! 10 of the couples stayed in the hotel and were very satisified. We live nearby so didnt... More

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So. King County, Washington
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 5, 2012

I've stayed here under its previous ownership [Clarion] and had hoped the new management would bring some much-needed brightening to this property which has good potential. But alas, no. **No cookie at check in. A small thing, but a "promise" is a promise. ** $85 for a single king room in Tri-Cities with AAA discount. Reasonable until you consider ....... More

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Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 27, 2012 via mobile

We stayed here for two nights in September. It is a large hotel with quite a few conference rooms, most of which were in use during our stay. The first floor rooms near the pool are to be avoided if you are looking for some peace and quiet, or are sensitive to the smell of chlorine, which was incredibly strong.... More

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M Hotel
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Super 8 Kennewick/Tri-Cities Area
Great value on a similar hotel
Kennewick, Tri-Cities
3.5 of 5 stars 87 Reviews
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Additional Information about M Hotel

Also Known As:
Clarion Richland
Clarion Hotel Richland
Richland Clarion
Address: 1515 George Washington Way, Richland, WA 99352-2689 (Formerly Clarion Hotel & Conference Center)
Region: United States > Washington > Tri-Cities > Richland
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 11 hotels in Richland
Price Range: $
Hotel Class:2 star (2*)
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