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All 11 Richland hotels

M Hotel

2.0 of 5 Hotel   |   1515 George Washington Way, Richland, WA 99352-2689 (Formerly Clarion Hotel & Conference Center)
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Ranked #11 of 11 hotels in Richland
  • Overview
  • Reviews (53)
  • Photos (21)
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53 people have reviewed this hotel

Traveler rating
    4
    6
    7
    10
    26
See reviews for
23
3
7
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Post Falls, Idaho, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 16, 2013

We arrived and were checked into a filthy room. Carpets unvacuumed and bits of junk stuck to our bare feet. Mirrors were smeared and dirty. Then to our HORROR, we founds body hairs all over the pillows and on the bed sheets. The bed sheets were extremely wrinkled, just like they get when someone has slept on them. So obviously... More

Was this review helpful? Yes 2
Lancaster, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 22, 2013

We spent a week at the M hotel in mid August while visiting family in the area. I really have a problem with the overly ridiculous comments by many of the reviewers. Spew your venomous exaggerations elsewhere. It is not a Hilton or Sheraton for sure however it was a nice family friendly place. The staff went out of their... More

Was this review helpful? Yes 1
Richland, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2013

I've stayed at this hotel every month for nearly 2 years now. It's the best value you can find in the Tri-Cities area. Use online discount sites for the best prices. ~Great staff, helpful and friendly...always doing their best to resolve any issue I've ever had. ~The pool is huge, clean and recently renovated....indoor and heated. ~My kids enjoy the... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 7, 2013 via mobile

Our first room had crust on the carpet, smeared windows, and dust everywhere. I asked got a new room and was given a "newer" room in the tower. The second room had about 20 hairs on the bed, a weird "wet" stain on the sheets, and orange splatter ( not a stain) on the toilet. The shower wasn't much better.... More

Was this review helpful? Yes 2
Spokane, Washington
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 20, 2013

We had a stay at the M hotel last week and my son left his Ipad in the room. I called the next day and they had found the Ipad and put in the office. UPS shipped it to me the next day. I was very thankful to Adam and the Manager for helping with this matter and getting back... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 15, 2013 via mobile

We came in to town for a softball tournament and stayed at the M. We had several teenagers and hotel was full of them the staff handled them well. BUT the rooms above the conference room facing the pool have no air conditioning....this is VERY confusing for a hotel in the middle of the tri-cities above an indoor pool. Not... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 14, 2013 via mobile

Room was hot and dirty. No air at all. Vents were dirty with dust hanging from them. Staff was rude about changing us. Not going back there again. Will tell all friends and family if our horrible experience as well.

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 13, 2013 via mobile

Elevator is broken. Our terrace door wouldn't shut completely. No hot water. Had men walking up and down the halls last night knockin on doors at 3 and 6 am. So much pot being smoked in the halls it permiated our room. Lude acts happening in the hall. The front desk does nothing the manager is never here. We are... More

Was this review helpful? Yes 2
Tacoma, Washington
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 18, 2013

Our room was dirty & the bottom of my socks became black from the filthy carpets. When showering, water temperature would change to ice cold then boiling hot when the room next door would shower. Our room key was assigned to another family. We were in the room when they tried to enter our room. We had to have the... More

Was this review helpful? Yes 4
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 3, 2013 via mobile

Elevators are old and one is completely broken down. The fire hose on the 4th floor is full of growing mold and the hallway carpets are dirty, old and stained. Our room was filthy! The carpets have old food on them. The beds are so old and uncomfortable with the thinnest sheets I have ever seen! Would never stay here... More

Was this review helpful? Yes 4
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Additional Information about M Hotel

Address: 1515 George Washington Way, Richland, WA 99352-2689 (Formerly Clarion Hotel & Conference Center)
Location: United States > Washington > Tri-Cities > Richland
Price Range (Based on Average Rates): $
Hotel Class:2 star — M Hotel 2*
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Also Known As:
Clarion Richland
Clarion Hotel Richland
Richland Clarion

21 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Number of rooms
195

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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