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Shilo Inn Suites Hotel Richland

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50 Comstock Street, Richland, WA 99352
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Shilo Inn Suites Hotel Richland
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147 Reviews from our TripAdvisor Community

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Bellingham, Washington
Level Contributor
7 reviews
3 of 5 stars Reviewed December 7, 2015

Late night check in, easy and friendly.. Room is not modern, but it is big. Could use a coat of paint, maybe some bleach in the tub. Sufficient for a few hours shut eye on road trip, but not a destination stay. Right on the river with jogging trail right out the door for early morning trot.

Helpful?
Thank BLISEADFW
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Shilo Guest, Thank you for your comments regarding your recent stay with us. We are very pleased that you enjoyed your stay. We are working with our corporate office to upgrade the facilities and the rooms, and hope to see you again. Sincerely, Kevin Bond Manager More 

Seattle, Washington
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 19, 2015

We brought our dog Sophie there was a $15 extra charge no problem. The room was large and had Microwave, and refrigerator. Bathroom was clean but in need of a fresh coat of paint. The bathroom fan needed cleaning. The pillows were very thin. Outside of the whole hotel was in need a painting. Good light breakfast included in the... More 

Helpful?
1 Thank Terry A
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Shilo Guest, Thank you for your recent stay with us. We are happy that you (and your dog Sophie) enjoyed the room. We are working with our corporate office to upgrade both the rooms and facilities, and hope to have you stay with us again. Sincerely, Kevin Bond Manager More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 10, 2015 via mobile

Ghetto overpriced motel. Woke up itchy and my eye almost swollen shut, bed was so stiff and tub had stains. Old tube tv that changed volume on its own. Ok breakfast was its only saving grace, I would recommend the courtyard marriott or Hampton inn if you are looking for a river view

Helpful?
1 Thank mountie72
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Shilo Guest, I apologize that your stay with us was less than satisfactory. We realize that we are an older hotel, and are working with our corporate office to upgrade the rooms and facilities. We do appreciate your input, and hope that you will stay with us again. Sincerely, Kevin Bond Manager More 

Laguna Beach, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 24, 2015

I had read all of the reviews of this place but I got a decent rate (at least for Richland --someone please tell me why this town stuck in the 50's can charge what they do) and decided to give it a chance despite the horrible reviews. The lobby was large and very sparsely furnished and had an unpleasant odor... More 

Helpful?
2 Thank billygee44
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Shilo Guest, I apologize for the mishap with the desk agent upon checking you in. The offer was for a free meal in the restaurant, rather than a breakfast voucher; I apologize if I did not make that clear. We are working with our corporate office to upgrade the facilities and the rooms. I hope that you will give... More 

Washington
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed August 22, 2015 via mobile

This hotel is in desperate need of some TLC. Desperately needs a facelift (paint, landscaping upkeep). The rooms need to be updated. This hotel has potential if corporate would invest money on a much needed update. I won't stay here again. Saving a few dollars is not worth it.

Helpful?
Thank Washingtoncowgirl
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Shilo Guest, I apologize that your room and the facilities were not satisfactory during your stay. We are working with our corporate office to upgrade, and hope that you will give us another chance to earn your business in the future. Sincerely, Kevin Bond Manager More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 16, 2015 via mobile

I booked this hotel six months before our arrival on a suggestion from a friend as we wanted Riverview's. We pulled up to the hotel and new immediately we made a mistake. Once we got inside the lobby at the hotel staff especially Mai we're terrific however the lobby the exterior and the rooms are very outdated small and dank.... More 

Helpful?
Thank Shannon s
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Shilo Guest, I am sorry to hear that your accommodation was not to your satisfaction and the hotel is not what you were expecting. I do understand the hotel is dated and in need of some work, I am currently working with our corporate office on making some changes to the hotel. I will be sure the maintenance staff... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 7, 2015

Yikes...if you want a blast from the past (not in a good way), this is it. This place probably needed to be renovated 30 years ago, and about all that would save it now is a tear down and rebuild. The furnishings...old and beat up. Decor...dark and dingy. The TVs, as others have noted, are old style. [Note to management--go... More 

Helpful?
1 Thank KW-NE
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Shilo Guest, I am so sorry that your stay was less than enjoyable; I will have my maintenance staff take care of the toilet right away. We are in the process of getting new TV’s and upgrading. I am happy to hear that your room was quiet, and the beds were comfortable. We do appreciate hearing your feedback, and... More 

Brigham City, Utah
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 7, 2015

I put too much stock in the Shiloh Inn brand which I held in somewhat high regard before this. Just driving up to this place I knew I had made a mistake. It was obviously a nice place a few decades ago, but those days are long past. The exterior is so old, rundown and grungy. The bed was marginal.... More 

Helpful?
Thank Kris N
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Shilo Guest, I apologize that we did not meet your expectations on your recent stay with us. We are always striving to provide our guests with the best experience possible, and I apologize that we did not achieve that for you. We are in the process of acquiring new TV’s and upgrading. I hope that you will give us... More 

Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 18, 2015 via mobile

My last choice. I tried EVERYONE else around. Stayed here 4years ago and hasn't been updated at all!!. Don't bring your game station... Won't work here. Out dated TV that was static most if not all the time. They couldn't do anything to fix the problems. No extra TVs and doors, well not going to replace that over night. Bathroom... More 

Helpful?
Thank kimberlees6
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Shilo Guest, I am very sorry that you had so many issues with your room. We are trying to acquire new TV’s and also card keys. We are an exterior entrance hotel, and unfortunately we do attract bugs with all of our outside lighting. I am glad that you were able to take advantage of our great veteran’s discount,... More 

Klamath Falls, Oregon
Level Contributor
134 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed May 29, 2015

My Wife and I are big fans of the Shilo Inns and Suites Hotel brand, but this is a major exception. The Staff are all friendly and efficient, but through no fault of their own appear to be overwhelmed in keeping this particular hotel running. The hotel restaurant appears to be in the same state, although the new Staff there... More 

Helpful?
1 Thank Brian W
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Shilo Guest, Thank you for taking the time to write a review regarding your stay with us. I apologize that your room was not satisfactory. We take great pride in our cleanliness and friendliness, and will address the issues with housekeeping. Your comments are very much appreciated, and I hope that you will visit us again. Sincerely, K. Bond... More 

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