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All 11 Richland hotels

Shilo Inn Suites Hotel Richland

2.5 of 5 Hotel   |   50 Comstock Street, Richland, WA 99352
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Ranked #8 of 11 Hotels in Richland
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123 reviews from our community

Traveler rating
    33
    24
    24
    32
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Sammamish, Washington, United States
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago

As other reviewers said, this is a tired, older establishment. The rooms are a bit dark, and the furnishings [TV] were way old. The bed WAS comfortable. However, the musty, old smoke odor was overpowering in our room. We opened the window to see if we could air out the place, to no avail. No excuses for this, especially when... More

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Like other reviewers I'll note that this place is a little mature. But the rooms are comfortable and the services are great. They have suites with in room hot tubs as well as normal rooms. River view rooms are excellent and there's access to a path along the Columbia River. The rooms are always clean. The staff are always courteous,... More

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ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear psyatika, Thank you for your kind remarks regarding your recent stay with us at Shilo Inn Richland. We appreciate having you stay with us and look forward to seeing you again in the near future. Sincerely, K. Bond-General Manager More

1 review
5 of 5 stars Reviewed 3 weeks ago

I stay at a lot of hotels all over the place for work and this is my favorite place to go I can't wait to come back again.. I'm going to miss all the nice people there at the front desk like Megan and all the other girls and I know they will miss tubbs the little dog we had... More

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ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Robert L, Thank you for staying with us at Shilo Inn Richland. We are very pleased that you enjoyed our facilities, and look forward to seeing you (and tubbs) again in the near future. Sincerely, K. Bond, General Manager More

Spokane
Top Contributor
118 reviews 118 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great service makes this an inexpensive hotel. A facility in relatively poor repair makes it cheap. Service Kudos: all staff were courteous and warm, and one tolerated my moderate to poor Spanish attempt. Facilities Kudos: A/C was effective and quiet! Decent bed for a change of pace. Facilities Issues: peeling paint in the bathroom, stains on the carpets, tons of... More

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ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Michael E, Thank you for your recent stay with us at Shilo Inn Richland. We are pleased that you enjoyed our services, and look forward to having you back in the future. K. Bond, General Manager More

Battle Ground Wa
Contributor
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The tile on the roof will tell you it was built to last not tear down and rebuild. The deck on the restaurant was made to last forever as well. Yes it has metal keys but where can you get a river view with a whirlpool tub in the room under $150.The location cant be beat. The staff is great... More

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ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear TimBattleGroundWA,- Thank you for your recent stay with us. We appreciate your kind comments regarding our facility and our staff. We hope that you will visit us again in the future. K. Bond, General Manager More

Tri-Cities, Washington
2 reviews
2 of 5 stars Reviewed August 4, 2014

If you like to hear "We have free internet with no password" they have that. Lodgenet their provider offers below average service. I am a long term guest that has seen it all here. I overlook most because they have a really nice staff thay go out of there way to help you. But if you are in need of... More

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ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Romulo C - Thank you for your recent review regarding your stay. We apologize for the problems you experienced with our internet while you were here. We are in the process of receiving upgrades, and hope that you will come back and visit us again. K. Bond, General Manager More

Walla Walla
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed August 3, 2014

Although this is an older hotel it is very clean and pretty. The employees are so friendly, helpful, always busy and smiling. They speak English and are neat in appearance. We needed a couple of extra items in our room and they were delivered almost before I hung up the phone. The restaurant menu was a little limited due to... More

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ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Mysterymeri - Thank you so much for your recent stay with us. We are very pleased that you enjoyed our facilities, and appreciate your kind comments regarding our staff. We hope to see you again in the near future! K. Bond, General Manager More

Olympia, Washington
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed July 26, 2014

We were looking for a place to stay that was safe, clean, relaxing, and had an outdoor pool. Let's just say it has a pool. The rooms smelled horrible,(we tried three different ones) there was mold in the A/C units, mold in the showers, and the pillows had blood and other bodily fluids that were disgusting. Had to move once... More

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Events 247, I am very sorry about your experience here at Shilo Inn; we strive to be the cleanest and friendliest hotel. We are in the process of making upgrades and sincerely hope that you would consider giving us another try. K. Bond, General Manager More

Senior Contributor
26 reviews 26 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 19, 2014

Fairly clean but they haven't updated in a long, long time. I felt like I was in a 1970's time capsule. And avoid the free breakfast buffet. Weird. They served the same limited items for a whole week. No imagination.

Was this review helpful? Yes 1
Clinton, Mississippi
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 16, 2014

This is an older, sprawling place on the Columbia River. I was pleasantly surprised. Would normally stay at Hampton or Marriott down the street, but full. The hotel has been well maintained. It has a nice pool and a decent restaurant. Ate there three times and it was more than acceptable. Decent comp breakfast. The room I had was dated,... More

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Additional Information about Shilo Inn Suites Hotel Richland

Address: 50 Comstock Street, Richland, WA 99352
Location: United States > Washington > Tri-Cities > Richland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shilo Inn Suites Hotel Richland 2.5*
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Also Known As:
Shilo Inn Richland Hotel Richland
Richland Shilo Inn

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