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Shilo Inn Suites Hotel Richland

2.5 of 5 50 Comstock Street, Richland, WA 99352
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Shilo Inn Suites Hotel Richland
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Shilo Inn Suites Hotel Richland
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124 reviews from our community

Traveler rating
    33
    25
    24
    32
    10
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25
24
11
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Spokane Valley, Washington
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 5, 2014

Stayed at the Shilo for a wine tasting weekend. Shilo is very close to several very good wineries. Location was convenient, hotel is older and needs floor repair throughout. Staff are very friendly and accommodating. Free breakfast buffet is just ok. Walls are a little thin so hope you don't get next to a snorer. The true test: Would we... More

Was this review helpful? Yes 1
Sammamish, Washington, United States
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed September 14, 2014

As other reviewers said, this is a tired, older establishment. The rooms are a bit dark, and the furnishings [TV] were way old. The bed WAS comfortable. However, the musty, old smoke odor was overpowering in our room. We opened the window to see if we could air out the place, to no avail. No excuses for this, especially when... More

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ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Thank you for your review and for being a valued Shilo guest. I sincerely apologize that your experience did not meet your expectations. Your concerns will be reviewed carefully and corrective action will be implemented. I hope that you will give us a future opportunity to earn your confidence. Sincerely, K. Bond-General Manager More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2014 via mobile

Like other reviewers I'll note that this place is a little mature. But the rooms are comfortable and the services are great. They have suites with in room hot tubs as well as normal rooms. River view rooms are excellent and there's access to a path along the Columbia River. The rooms are always clean. The staff are always courteous,... More

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear psyatika, Thank you for your kind remarks regarding your recent stay with us at Shilo Inn Richland. We appreciate having you stay with us and look forward to seeing you again in the near future. Sincerely, K. Bond-General Manager More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2014

I stay at a lot of hotels all over the place for work and this is my favorite place to go I can't wait to come back again.. I'm going to miss all the nice people there at the front desk like Megan and all the other girls and I know they will miss tubbs the little dog we had... More

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Robert L, Thank you for staying with us at Shilo Inn Richland. We are very pleased that you enjoyed our facilities, and look forward to seeing you (and tubbs) again in the near future. Sincerely, K. Bond, General Manager More

Spokane
Top Contributor
126 reviews 126 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 21, 2014

Great service makes this an inexpensive hotel. A facility in relatively poor repair makes it cheap. Service Kudos: all staff were courteous and warm, and one tolerated my moderate to poor Spanish attempt. Facilities Kudos: A/C was effective and quiet! Decent bed for a change of pace. Facilities Issues: peeling paint in the bathroom, stains on the carpets, tons of... More

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Michael E, Thank you for your recent stay with us at Shilo Inn Richland. We are pleased that you enjoyed our services, and look forward to having you back in the future. K. Bond, General Manager More

Battle Ground Wa
Contributor
13 reviews 13 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 19, 2014

The tile on the roof will tell you it was built to last not tear down and rebuild. The deck on the restaurant was made to last forever as well. Yes it has metal keys but where can you get a river view with a whirlpool tub in the room under $150.The location cant be beat. The staff is great... More

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear TimBattleGroundWA,- Thank you for your recent stay with us. We appreciate your kind comments regarding our facility and our staff. We hope that you will visit us again in the future. K. Bond, General Manager More

Tri-Cities, Washington
2 reviews
2 of 5 stars Reviewed August 4, 2014

If you like to hear "We have free internet with no password" they have that. Lodgenet their provider offers below average service. I am a long term guest that has seen it all here. I overlook most because they have a really nice staff thay go out of there way to help you. But if you are in need of... More

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Romulo C - Thank you for your recent review regarding your stay. We apologize for the problems you experienced with our internet while you were here. We are in the process of receiving upgrades, and hope that you will come back and visit us again. K. Bond, General Manager More

Walla Walla
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed August 3, 2014

Although this is an older hotel it is very clean and pretty. The employees are so friendly, helpful, always busy and smiling. They speak English and are neat in appearance. We needed a couple of extra items in our room and they were delivered almost before I hung up the phone. The restaurant menu was a little limited due to... More

Was this review helpful? Yes
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Mysterymeri - Thank you so much for your recent stay with us. We are very pleased that you enjoyed our facilities, and appreciate your kind comments regarding our staff. We hope to see you again in the near future! K. Bond, General Manager More

Olympia, Washington
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed July 26, 2014

We were looking for a place to stay that was safe, clean, relaxing, and had an outdoor pool. Let's just say it has a pool. The rooms smelled horrible,(we tried three different ones) there was mold in the A/C units, mold in the showers, and the pillows had blood and other bodily fluids that were disgusting. Had to move once... More

Was this review helpful? Yes 2
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Events 247, I am very sorry about your experience here at Shilo Inn; we strive to be the cleanest and friendliest hotel. We are in the process of making upgrades and sincerely hope that you would consider giving us another try. K. Bond, General Manager More

Senior Contributor
26 reviews 26 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 19, 2014

Fairly clean but they haven't updated in a long, long time. I felt like I was in a 1970's time capsule. And avoid the free breakfast buffet. Weird. They served the same limited items for a whole week. No imagination.

Was this review helpful? Yes 1
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Additional Information about Shilo Inn Suites Hotel Richland

Address: 50 Comstock Street, Richland, WA 99352
Phone Number:
Location: United States > Washington > Tri-Cities > Richland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shilo Inn Suites Hotel Richland 2.5*
Number of rooms: 150
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Also Known As:
Shilo Inn Richland Hotel Richland
Richland Shilo Inn

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