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Shilo Inn Suites Hotel Richland

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50 Comstock Street, Richland, WA 99352
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Shilo Inn Suites Hotel Richland
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Shilo Inn Suites Hotel Richland
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132 reviews from our community

Traveler rating
    34
    29
    25
    34
    10
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28
25
12
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Pendleton, Oregon
Contributor
17 reviews 17 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I have stayed at the Shilo Inn in Richland, WA 4 different times now, when my daughter and I were flying to and from CA, we were taken by their transportation to the airport and again picked up at the airport when we returned from our trip. All 4 times have been good experiences, on our return trips we would... More 

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ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Shilo Guest, Thank you for letting us know how your stays have been with us. We are very happy that you were able to take advantage of our free shuttle service to and from the airport. We thank you for choosing Shilo Inns and hope to see you soon! Sincerely, K. Bond, General Manager More 

Redmond, Washington
Top Contributor
210 reviews 210 reviews
63 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Bad: It's old, the heating is noisy, the fridge is noisy. Good: Everything else. Good bed, good bathroom, fantastic water pressure and supply, good housekeeping service (missed a towel once, no biggie), location, location, and location. It's next to the Columbia River Walk. Do take a walk while you're there, it's a nice sunset walk in either direction. It's smack... More 

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ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear Shilo Guest, Thank you so much for your kind remarks regarding your recent stay with us. We are very pleased to hear that you enjoyed your stay, and look forward to seeing you again! Sincerely, K. Bond, General Manager More 

Bellevue, Washington
1 review
4 of 5 stars Reviewed March 10, 2015

Buffet was decent. Pool was closed for the season but oh well. Rooms were clean and the hotel was not noisy considering there was a wrestling tournament the next day. Would stay here again. Customer service was great. Smoke detector needed new batteries and they were there within 5 minutes from our call to fix it. Karen Smith was great.... More 

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John Day, Oregon
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 8, 2015

Business conference here, and decided to stay overnight before and afterwards. Very nice setting near Columbia River, with walkways and golf course nearby. Conference rooms overlook the river. The rooms & furnishings themselves are older, but our room was large and our dog was welcome. I turned the refrigerator off when the compressor was coming on and waking us up,... More 

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Senior Contributor
27 reviews 27 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 15, 2015

Nothing to complain about and nothing to write home about! Stayed here a few times that I was in Tri cities late and didn't want to drive home. Room was decent but dated. Was clean and decent though! Breakfast is pretty decent buffet style. Price was pretty mediocre. Staff were friendly. Would stay again.

Was this review helpful? Yes 1
Grandview, Washington
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 11, 2015

If you want to experience a blast from the past this is the place for you. Tube TVs and actual keys to the rooms. Had some sort of hotel TV network with limited channels, some of them fuzzy. Outdoor entry to rooms with breezy and leaky (rain) breeze ways. Old fashioned ironing boards that fold out from the wall. Older... More 

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Hillsboro, Oregon
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 22, 2014

I have stayed at this hotel four or five times in the past. All of these occasions were over ten years ago. When I went back this week, the place looked as though it was still the exact same, as in the decor and furniture was all old. The hotel used to be very nice long ago. There were hardly... More 

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Kennewick, Washington
Contributor
16 reviews 16 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed December 15, 2014

The lobby area of the hotel is clean, and the front desk is courteous. It's a surprise to receive metal keys in a day and age when every other hotel uses key cards it seems. The rooms were large, and actually had everything you needed. They did have very old furnishings-I don't think I'm too far off in guessing that... More 

Was this review helpful? Yes 1
ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Dear mcclure2, Thank you for your recent stay at Shilo Inn Richland. I appreciate your kind remarks regarding our staff. Your opinion is of great value to us, and we take your comments very seriously. I hope that you will consider staying with us in the future. Sincerely, Kevin Bond Manager More 

Spokane Valley, Washington
Contributor
11 reviews 11 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 5, 2014

Stayed at the Shilo for a wine tasting weekend. Shilo is very close to several very good wineries. Location was convenient, hotel is older and needs floor repair throughout. Staff are very friendly and accommodating. Free breakfast buffet is just ok. Walls are a little thin so hope you don't get next to a snorer. The true test: Would we... More 

Was this review helpful? Yes 2
Sammamish, Washington, United States
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed September 14, 2014

As other reviewers said, this is a tired, older establishment. The rooms are a bit dark, and the furnishings [TV] were way old. The bed WAS comfortable. However, the musty, old smoke odor was overpowering in our room. We opened the window to see if we could air out the place, to no avail. No excuses for this, especially when... More 

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ShiloHotels, Manager at Shilo Inn Suites Hotel Richland, responded to this review

Thank you for your review and for being a valued Shilo guest. I sincerely apologize that your experience did not meet your expectations. Your concerns will be reviewed carefully and corrective action will be implemented. I hope that you will give us a future opportunity to earn your confidence. Sincerely, K. Bond-General Manager More 

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