First of all, this is not a hotel it is a motel. Your door faces the outside, either the parking lot or pool and maybe the river - I didn't venture that far. So, that was the first obvious thing I noticed when we pulled up. The pictures shown on this website don't exactly show you that. The room was... more

After all of the wonderful reviews, I was somewhat disappointed in the Shilo Inn. I guess I've had too many great experiences in Holiday Inn Expresses and didnt' find this property comparable. First I should say, however, that the pool is fabulous with a great small & enclosed shallow area for little ones. And the beds were very comfortable. I... more

You can't beat the reliability of the General Manager and staff. They go above and beyond to provide customer satisfaction. We are repeat customers and highly recommend this hotel. more

For the last 2-1/2 years, I have been working on a very large construction project at the Hanford Nuclear Reservation near Richland, WA. Over this period, I have been staying at the Shilo Inn in Richland on an average of 3 nights a week. My work on this job will most likely continue until sometime close to 2019 and I... more

I stay at Shilo Inns whenever possible. All provide great accommodations, and excellent service. The property in Richland goes well above what is expected in all respects. The staff is competent and personable. They do their best to make a person feel at home. The complimentary breakfast is unbeatable. The restaurant offers a wide variety of Northwest specialities, and the... more

The swing shift girl checked me in she had excellent customer service, and answered all of my questions, although I can back through the lobby around 2 AM and the General Manager was in their wearing 2 hats and was what looked like to be drunk. This i thought was unprofessional. more

date dec 20 2007 The staff at the hotel was great. they were all so friendly and helpful. more

arrived at property 1130 pm and clerk was in another area in the lobby (not the office area) watching tv. check in was normal but the clerk did not know if the pool was open or closed for the season. also did not know what the breakfast times were. because of thanksgivings i was told that he was not sure... more

We spent 2 weekends in a row for soccer. The rooms were clean, the suites were large. The outdoor pool area was quiet & clean with plenty of lounge chairs and umbrella tables. The staff was very accomodating and their response time to our requests (extra towels, etc) was very quick. more